Cisco CableCARD, Staging Manual

Page: 116 / 184

Chapter 9 Troubleshooting
106 734375 Rev H
Symptom Diagnostic
Screen Type of
DHCT Possible Solution
No Incoming
EMMs Page 6 Unstaged 1
Does the DNCS have the EMMs loaded for the DHCT?
a
If yes , follow these steps:
i Ask the DNCS operator to perform a
modDhctCfg -s on the DHCT.
ii Stage the DHCT again.
b
If no , contact us to get the correct EMMs.
2
Does the DHCT's MAC address match the MAC address
recorded in the billing system?
– If yes , follow these steps:
i Confirm that the actual MAC address for the DHCT
matches the MAC address recorded in the DNCS.
ii Confirm that the Secure Micro Address for the
DHCT matches the Secure Micro Address recorded
in the DNCS.
iii Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the DHCT] on
the DHCT.
iv Stage the DHCT again.
– If no , follow these steps:
i Ask the DNCS operator to correct any existing mis-
matches.
ii Stage the DHCT again.
iii Go to step 3.
3
If these steps do not work, return the DHCT to us for repair.
Mark the repair tag with
S1. No EMMs/ISE/EA.
No Incoming
EMMs Page 6 Deployed 1
Follow these steps:
a
Confirm that the DHCT boots into two-way mode (that
it has an IP address listed on Page 4 of the diagnostic
screens).
b
Ask the DNCS operator to send an instant hit to the
DHCT.
c
Stage the DHCT again.
2
If these steps do not work, return the DHCT to us for repair.
Mark the repair tag with
S1. No EMMs/ISE/EA.