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Chapter 9 Troubleshooting

100

734375 Rev H

DHCTs With Only POWER LED Indicators

DHCTs with only POWER LED indicators display the codes associated with
downloading, installing, and booting into the SARA as a series of flashing lights
using the POWER LED indicator light on the front panel.

Note:

You must stage DHCTs with only POWER LED indicators using the CVT

download method.

The information conveyed by the POWER LED indicator is discussed in the
following sections of this document:



DHCT Errors

(on page 95)—Displays several errors that might occur during

staging of the DHCT



LED Indicators Displayed During a CVT Download

(on page 116)—Displays the

POWER LED indicators during the CVT download



POWER LED Indicators Displayed on DHCTs

(on page 125)—Displays the

POWER LED error indicators if the CVT download fails

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Summary of Contents for CableCARD

Page 1: ...734375 Rev H Explorer Digital Home Communications Terminal Staging Guide ...

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Page 3: ...Please Read Important Please read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Page 4: ...ssions that may appear in this publication We reserve the right to change this publication at any time without notice This document is not to be construed as conferring by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2000 2...

Page 5: ...p the Staging Defaults 18 Install Software 19 Billing System Preparation 20 Optimize Your System Performance for Downloads and Staging 21 Overview 22 Recommendations to Improve Your Staging and Software Download Performance 23 Recommendations to Improve Your Data Carousel Rate 34 Staging Area Considerations 45 Minimum Network Requirements 46 QAM Requirements 47 QPSK Requirements 49 CMTS Requiremen...

Page 6: ...ging 79 Staging CableCARD Modules 80 Verify CableCARD Module Staging 85 Returning DHCTs and CableCARD Modules to Service 87 Check for Stranded IPPV Events and Clear NVM 88 Returning CableCARD Modules to Service 92 Troubleshooting 93 Staging Failures 94 DHCT Errors 95 Send Instant Hits 99 OS and ResApp Downloads 101 PowerKEY EA Issues 104 Customer Information 109 Appendix A Download LED Indicators ...

Page 7: ...144 Appendix D Adding an HDD Test Server to the BFS 147 Overview 148 Adding an HDD Test Server to the BFS 150 Registering the HDD Test Server with the BFS 154 Placing the HDD Performance Specification File on the HDD Test Server 156 Appendix E Format the Hard Drive Without Clearing NVM 157 Formatting the Hard Drive 158 Appendix F Staging Out Of Band Bridges 159 Overview 160 Set Up Staging Bridges ...

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Page 9: ...oading New Client Application Platform Installation Instructions part number 4003052 for information regarding installing client release software This guide does not include procedures for staging Separable Security Host with CableCARDTM module SSC DHCTs Refer to one of the follwoing guides based on the Digital Network Control System DNCS system release you are using for information regarding stag...

Page 10: ...mended Frequencies for Improved CVT Download Performance on page 47 Fixed a typographical error in the procedure for extracting the EMM file Extracting the EMM File on page 60 Updated LED behavior during download for three LED DHCTs DHCTs with Three LED Indicators on page 119 Updated LED behavior during download for single LED DHCTs DHCTs with Single LED Indicators on page 122 Added an appendix th...

Page 11: ...software and the authorization information that it needs to display programming and other data in the subscriber s home This chapter provides and overview of the methods for downloading client release software and for installing authorization Entitlement Management Messages EMMs 1 Chapter 1 The Staging Process In This Chapter Overview 2 What Knowledge and Skills Do You Need 3 Download Methods 4 In...

Page 12: ...evices that have been removed from the subscriber s home and returned to the service provider Return Material Authorization RMA units Devices that the service provider has received back from factory repair Staging involves two main tasks Installing the current operating system OS onto the DHCT Installing authorization Entitlement Management Messages EMMs onto the DHCT ...

Page 13: ...mpressed file formats such as TAR and GZIP files Knowledge of File Transfer Protocol FTP and the ability to FTP files to and from your DNCS For more information refer to Related Publications on page viii DHCT Staging Knowledge To stage the DHCTs you should become familiar with the following features of the DHCT Front and back panels of the Explorer DHCT Explorer DHCT diagnostic screens Configurati...

Page 14: ... the DHCT receives System Information SI and a type specific user to network configuration Unconfig message which includes a table of contents TOC file from the DNCS The DHCT reads the contents of the TOC file and compares the checksums of the currently installed image files against the file information in the TOC file If the checksum of either file does not match the DHCT installs the new softwar...

Page 15: ...d place it into an active inventory status on your billing system the ModifyDhctConfiguration transaction is automatically sent to the device The first time the DNCS receives a request to perform the ModifyDhctConfiguration transaction for a new device or for RMA units if EMMs are installed as described later in this guide the DNCS transmits at least 33 EMMs twice After that each time the system i...

Page 16: ...nfiguration on page 5 for more information Fast Refresh List The Fast Refresh List is a queue of EMMs that a data carousel within the BFS distributes A data carousel transports data from the BFS server to the device Every 5 minutes the DNCS searches for devices that have the following settings and adds them to the Fast Refresh List Fast Refresh List enabled Admin Status set either to In Service Tw...

Page 17: ...acity for your system release Instastaging The instastaging process simplifies EMM installation by automatically sending a hit to a two way device when the device boots into two way mode To use instastaging you must meet the following requirements You must be using System Release SR 2 5 3 5 or SR 3 3 or later Your billing system must be configured to assign an Out Of Service status to devices when...

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Page 19: ...ng devices 2 Chapter 2 Staging Preparations In This Chapter Overview 10 Verify DNCS System Configuration Settings 11 Set Up Environment Variables 12 Create EMM Directories 14 Set Up Default Packages for Instastaging 15 Set Up Service Disconnect 17 Set Up the Staging Defaults 18 Install Software 19 Billing System Preparation 20 ...

Page 20: ... and extract EMM and EMM log files Set up default packages if you are using Instastaging Creating a Service Disconnect Avoidance package and enabling service disconnect mode if your site uses service disconnect mode Setting default configurations for staged DHCTs Install the necessary software Assuring that your billing system is configured to do the following Assign at least one package Put the d...

Page 21: ...n settings 1 From the Administrative Console on the DNCS select System Provisioning 2 In the System Management area of the DNCS Administrative Console select DHCT Mgr The DHCT Manager window opens with the DHCT Manager Modes tab in the forefront 3 Is DHCT Registration set to Administrative Gateway If yes go to step 4 If no change the DHCT Registration setting to Administrative Gateway then go to s...

Page 22: ...sing the UNIX vi editor before attempting this procedure 1 Use the UNIX vi text editor to open the export home dncs profile file 2 Does the profile file contain the export CAM_ STAGE _INSTANT_HIT 1 line If yes close the file you are finished with this procedure If no go to step 3 3 Use the editor to add the following command to any blank line in the file export CAM_STAGE_INSTANT_HIT 1 4 Save and c...

Page 23: ...ariables by stopping and restarting the camAm process CAUTION Do not perform this procedure if pay per view PPV events are scheduled to begin in 15 to 20 minutes Subscribers might experience black screens or be unable to purchase events Complete these steps to enable the environment variables on the DNCS 1 On the DNCS Administrative Console Status window click Control in the DNCS section The DNCS ...

Page 24: ...directory 1 Open an xterm window on the DNCS 2 Type mkdir dvs dncs emmcds and press Enter The system creates the dvs dncs emmcds directory 3 Do not close the xterm window Creating an EMM Log Directory You must create a directory for storing the EMM log files that result from loading the EMM images files onto the DNCS Follow these instructions to create the dvs dncs emmlogs directory 1 In the open ...

Page 25: ...wing procedures Create a new default package and provision it Choose an existing package Notes You can specify multiple default packages If your site uses Service Disconnect feature Brick mode be sure that the default staging option is selected for the brick mode package Creating a New Default Package 1 On the DNCS Administrative Console click the DNCS tab 2 Click the System Provisioning tab 3 Cli...

Page 26: ...ite uses SARA you must identify the following packages as default packages The brick mode package if used even if you have created a new default package Some third party applications use EIDs as part of the SAM URL If you want the DHCT to receive any of these applications you must identify them as default packages 1 On the DNCS Administrative Console click the DNCS tab 2 Click the System Provision...

Page 27: ...application checks every minute to make sure that the DHCT is authorized for the Service Disconnect Avoidance package If the DHCT is not authorized the following actions occur The DHCT goes into a service disconnect mode A barker appears on the subscriber s TV screen All remote keys and front panel keys are locked out The LED screen displays the service disconnect indicator Note For DHCTs with onl...

Page 28: ...d PPV purchases The audio compression range and digital audio output Dolby Digital or two channel digital For more information and procedures to set up these staging defaults refer to Enhancing Your Subscribers Experience SARA Configurable Options part number 4002178 DVR DVD and Multi Room Device Considerations DHCTs with DVRs or DVDs require additional configuration steps before you can begin sta...

Page 29: ...le If you are using the CVT download method to load the application platform software onto devices you need to make sure that you are using the most current resource file settop res This resource file contains information used by the CVT configuration interface on the DNCS to validate the software for both DHCTs and CableCARD modules to prevent loading the wrong software onto a device Refer to Dow...

Page 30: ...g parameters when the DHCT is scanned during staging Admin Status Set to either One Way or Two Way DIS Set to enabled IPPV credit limit Set to a non zero value Package At least one package must be sent Refer to your billing system documentation to determine the best method for configuring your billing status to support staging ...

Page 31: ...is chapter includes recommendations for settings and procedures for changing settings that affect the performance of your system 3 Chapter 3 Optimize Your System Performance for Downloads and Staging In This Chapter Overview 22 Recommendations to Improve Your Staging and Software Download Performance 23 Recommendations to Improve Your Data Carousel Rate 34 ...

Page 32: ...tory Verifying and cleaning up the download directory Changing the data carousel rates This chapter also includes the recommended frequencies for CVT downloads Using the frequencies in this chapter vastly improves the speed and performance of the initial staging process How Do I Manage the Files on My System It is important to keep only the currently active client code loaded on your DNCS When you...

Page 33: ... the IP Address on the DNCS that connects to the QPSKs Autobinding on 10 253 0 1 Autobinding off 0 0 0 0 Important If you do not use the default IP address for your CableCARD server check your network map the etc hosts file for the dncsatm entry or with your network administrator for the correct IP address Port Number Autobinding on 13830 Autobinding off 0 Authorization Time out Period hours 2 Imp...

Page 34: ...n they need assistance You can enter up to 20 alphanumeric characters including spaces in this field MaxKeySessionPeriod is measured in decaseconds for S Mode boxes and minutes for M Mode boxes For more information see http www opencable com SR 2 7 3 7 and 4 2 and SR 2 7 3 7 4 2 SP0 2 or SP2 Note For detailed information about the fields within the DNCS GUI refer to Setting Up PowerKEY CableCARD a...

Page 35: ...ou set this value to 30 If this value is too large it could interfere with the total number of authorization entries that can be added to the podData file and could also interfere with the binding of the CableCARD module host pairs MaxKeySessionPeriod 10 Important We recommend that you set this value to 10 Defining a rate less than 10 requires a large number of unnecessary calculations on the Cabl...

Page 36: ...erver check your network map the etc hosts file for the dncsatm entry or with your network administrator for the correct IP address Port Number Autobinding on 13830 Autobinding off 0 Authorization Time out Period hours 2 Important Negative values are not permitted in this field If you define a value greater than 2 be aware of the following issues The podDAta file can contain no more than 1500 entr...

Page 37: ...thorization Phone Number Phone number that subscribers should call when they need assistance You can enter up to 20 alphanumeric characters including spaces in this field Maximum Bindings Within Authorization Time Out Period 1500 The maximum number of SCC hosts and CableCARD modules that you can bind during a staging period defined by the Authorization Time Out Period This value cannot be changed ...

Page 38: ...ndation creates a consistent environment for all cards in your system Using group based downloads will limit which cards use a particular version of code For this reason if you choose to implement group based downloads we recommend configuring a download that sends the most current CableCARD software for example CableCARD software release 1 1 x to the default CableCARD group Important If you are r...

Page 39: ... tab For SR 2 5 3 5 4 0 and earlier click the Element Provisioning tab 3 Click Type The DHCT Type List window opens listing the DHCT type revision OUI and name 4 Look at each entry in the list Is the entry used in your system If yes there is no need to delete this entry Look at the next entry If no or if you are not certain go to step 5 5 From the drop down menu at the top of the DHCT Type List wi...

Page 40: ... the one listed in the matrix go to step 5 If the version number is less than the one listed in the matrix contact Cisco Services to receive the latest utility 5 Type one of the following based on the system release you have installed For SR 4 2 1 and earlier type cd export home dncs doctor and press Enter For SR 4 3 and later type cd dvs dncs Utilities doctor and press Enter Note Be sure to type ...

Page 41: ...the ROM to Model Matrix in the Downloading New Client Application Platform Installation Instructions part number 4003052 If the version number is same as or later than the one listed in the matrix go to step 4 If the version number is earlier than the one listed in the matrix contact Cisco Services to receive the latest utility 4 Type one of the following based on the system release you have insta...

Page 42: ...irectory This section provides instructions to clean up the resapp directory Important This procedure is optional but we recommend that you clean up the directory The fewer files that are in the directory the easier the remaining installation procedures Refer to How Do I Manage the Files on My System on page 22 for more information Cleaning Up the ResApp Directory 1 Open an xterm window on the DNC...

Page 43: ...to step 5 5 Type mkdir export home dncs download and press Enter Note Type a space between mkdir and the 6 Type cd export home dncs download and press Enter Note Type a space between cd and 7 Go to Clean Up the Download Directory on page 33 Clean Up the Download Directory This section provides instructions to clean up the download directory export home dncs download Important Perform the steps in ...

Page 44: ...rousel rate settings for systems that use SARA The footnote numbers are explained on the following page Also refer to General Notes About the SARA Data Carousel Rate Settings on page 37 for more general information about the SARA carousels and source IDs Source ID Data Carousel Data Rate Mbps Block Size Bytes Indication Interval ms Enabled Run see note 1 0 System Carousel 0 01 1024 200 x 1 Out of ...

Page 45: ...at the data pumps for inband and out of band sources will not restart until the BFS source is re enabled Notes When you disable or stop a source you free up its associated bandwidth For systems using SR 4 3 and later the parameter has changed from enable disable to run stop 2 Follow these guidelines to configure the Data Rate for the CAM IB data carousel If your site uses the camFastRefresh featur...

Page 46: ...abling these carousels 5 The BFS IB total includes CAM IB but does not include any SGM IB carousels 6 The servicegroupmap dat file is distributed using the OOB carousel With systems expanding the number of service groups and or number of QAMs per service group the default recommendation may need to be increased for better service group discovery The following table provides some guidelines on when...

Page 47: ... general points about the data in the SARA Data Carousel Rate Settings table The rows highlighted in gray represent inband data carousels The rows without the gray highlighting represent out of band OOB data carousels We recommend that you use even numbered source IDs for inband carousels and odd numbered source IDs for OOB carousels ...

Page 48: ...usel per application You may assign multiple files to the same carousel as long as you consider the specific performance requirements of the network The more files you assign to a given data carousel the longer it will take for the files to transfer to the set top You can redistribute existing application files among the data carousels as you add new application files to your system Consider the s...

Page 49: ...s VPI VCI permanent virtual circuits PVCs 0 256 through 0 275 These PVCs must be mapped to VPI VCI pairs x 256 through x 275 respectively where x represents any available VPI on the Broadband Integrated Gateway BIG port of the ATM switch There is one VPI VCI PVC for each inband data carousel for up to 20 inband carousels If you plan to support more than 20 inband data carousels you need additional...

Page 50: ...mmendations for Data Carousel Rate Management Technical Bulletin part number 716377 Changing the Data Carousel Rates for the bootloader Follow these instructions to change the data carousel rates 1 From the DNCS Administrative Console select the Application Interface Modules tab 2 Click BFS Admin The BFS Admin Sites window opens Note The system used in this example supports the Regional Control Sy...

Page 51: ... H 41 3 Double click the DNCS site The Site DNCS BFS Administration window opens Note The name of this window will vary based on the site you select 4 Click the Sources tab The window updates to display a list of BFS source names and associated configuration data ...

Page 52: ...Set the Data Rate to 3 00 Mbps 7 Click Save Results The Set Up BFS Source window closes The DNCS saves the new settings The BFS automatically repopulates the data carousel During this period the carousel may be down for a few minutes Note The staging process could be affected when you change data rates The download interruption is brief as the session restarts in a few minutes ...

Page 53: ...d changing if necessary the carousel data for each source on the DNCS site go back to step 3 and repeat this procedure for each of the remote sites supported by the system 9 After you have changed all the data carousel rates click File Close on the Site Site Name BFS Administration window ...

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Page 55: ... DHCTs and describes other network and equipment requirements for the staging area 4 Chapter 4 Staging Area Considerations In This Chapter Minimum Network Requirements 46 QAM Requirements 47 QPSK Requirements 49 CMTS Requirements 50 Ventilation and Handling 51 CableCARD Module Requirements 52 ...

Page 56: ...siderations 46 734375 Rev H Minimum Network Requirements The staging area must be connected to a DBDS network that provides a signal from at least one QAM connected to a Broadband Integrated Gateway BIG and a single QPSK or CMTS ...

Page 57: ...or Measurements on Cable Television Systems Item Modulation Rate QAM Level Analog Digital Difference at DHCT 64 QAM 6 to 10 dB down 256 QAM 3 to 6 db down Amplitude Response of 6 MHz Channel 64 QAM 5 dB 256 QAM 5dB CTB CSO CM 64 QAM 50 dB 256 QAM 53 dB NCTA method relative to analog Recommended Frequencies for Improved CVT Download Performance During the CVT download process the DHCT scans a set o...

Page 58: ...nel HRC Frequencies IRC and STD Frequencies 36 295 75 MHz 297 0 MHz 61 445 75 MHz 447 0 MHz 77 541 75 MHz 543 0 MHz 79 553 75 MHz 555 0 MHz 101 655 75 MHz 657 0 MHz Important These are the channels and frequencies that the DHCT checks first during staging If you use other frequencies then the DHCT is forced to scan all possible frequencies until it finds the correct frequency Although additional s...

Page 59: ...QPSK Forward and Reverse Path Levels The following table provides QPSK signal level requirements that can be checked on page 5 of the DHCT diagnostic screens Item Forward Path Levels Current FDC Level 16 to 15 dBmV Current FDC S N 21 dB The following table provides QPSK signal level requirements that can be checked using procedures in the NCTA Recommended Practices for Measurements on Cable Televi...

Page 60: ...4 QAM 256 QAM Maximum Data Rate 30 Mbps for 64 QAM 43 Mbps for 256 QAM Carrier to Noise Ratio 35 dB Bandwidth 6 MHz Operating Level Range 15 dBmV to 15 dBmV RF Upstream Reverse Path Item Value Frequency Range 5 MHz to 42 MHz Modulation 16 QAM 64 QAM Maximum Data Rate 10 2 Mbps for 16 QAM 30 0 Mbps for A TDMA and SCDMA Carrier to Interference plus Ingress Ratio 25 dB Bandwidth 200 kHz to 6 4 MHz ...

Page 61: ... an internal hard disk drive You should take extra care to handle this unit gently Do not move the unit while it is connected to a power source After staging the DVR wait 15 seconds after power is removed before handling the DVR and removing it from the staging rack Do not stand the DVR on its front faceplate while connecting cables to the back panel Pressing down on the rear panel does not distri...

Page 62: ...turers However the levels appropriate for staging DHCTs should be sufficient to stage CableCARD modules Important Avoid damage to CableCARD hosts The card slot in most CableCARD hosts is intended for infrequent use For more information on handling and installing CableCARD modules refer to Best Practices for Using Single Stream PowerKEY CableCARD Modules part number 4015091 ...

Page 63: ...ata onto the DNCS EMMs are encrypted packets of information that carry default PowerKEY information and service authorizations for DHCTs and CableCARD modules EMMs let the devices use secure services 5 Chapter 5 Obtain and Load EMM Data In This Chapter Obtain EMM Data 54 FTP Download Option 55 Mail or Shipping Service Option 56 Copy the EMM File 58 Send the EMM File to the DNCS Using FTP 59 Extrac...

Page 64: ... the EMMs for those devices delivered We can deliver those EMMs to you in one of the following ways Using our secure FTP site The fastest and most economical way to receive the EMMs See FTP Download Option on page 55 for more information Using the mail or another shipping service option We send you a CD containing the EMMs for all devices in the shipment See Mail or Shipping Service Option on page...

Page 65: ... opens on your PC that lets you specify the directory on your PC where you want to save the EMM file Note The exact method you use to save the downloaded EMM file varies based upon the e mail software you use on your PC 2 Click on the link in the e mail that references your EMM file on the Cisco FTP server 3 Save the EMM file in the directory on your PC you choose Example You might choose to save ...

Page 66: ...Chapter 5 Obtain and Load EMM Data 56 734375 Rev H Mail or Shipping Service Option You can request that we mail or ship an EMM CD to you when you order your DHCTs or CableCARD modules ...

Page 67: ...Mail or Shipping Service Option 734375 Rev H 57 ...

Page 68: ...de that accompanied your CD recorder for detailed instructions for copying files 3 Eject the CD Copying the EMM File to the DNCS 1 Insert the CD into the CD ROM drive of your DNCS and the system mounts the CD to cdrom cdrom0 2 Open an xterm window on the DNCS Note We recommend that you store your EMM file in the dvs dncs emmcds directory on the DNCS If necessary see Create EMM Directories on page ...

Page 69: ...Do this only if you have a network connection between your PC and your DNCS Sending the EMM File to the DNCS Using FTP Follow these steps to FTP the EMM file to the DNCS Important You must know the IP address of your DNCS to complete this procedure 1 Initiate an FTP connection to the DNCS 2 Navigate to the dvs dncs emmcds directory on the DNCS 3 Send the file to the DNCS 4 Go to Extract the EMM Fi...

Page 70: ...Enter The dvs dncs emmcds directory becomes the working directory 3 Type tar xvf EMM file name and press Enter Example If your EMM file is named 0090387249drtvh tar as indicated in previous examples you would type the following tar xvf 0090387249drtvh tar Results The system creates a subdirectory in the emmcds directory The name of the subdirectory is the name of the EMM file without the TAR exten...

Page 71: ...y your billing system vendor with the TOC file that you extracted from the EMM file To do this you need to copy the TOC file to a floppy disk or CD and install it on your billing system Refer to your billing system documentation for instructions and specific information ...

Page 72: ...y DHCTs Enabling any options on the Secure Services tab in the Set Up DHCT screen causes the DNCS to provision the DHCTs If you do provision DHCTs when you load EMMs combo binding will not work correctly Loading EMM Data Follow these steps to load EMM data into the DNCS database 1 Are you loading EMM data from CD If yes make sure that the EMM CD is placed in the CD ROM drive of the DNCS Note The D...

Page 73: ...lace the export home dncs filter with the path you recorded in step 6 of Extracting the EMM File on page 60 7 In the Directories panel highlight and double click volume_1 The Batch Data Directory Selection window refreshes and lists the TOC file Note The volume_1 directory may contain additional characters Example volume_1 3 8 Locate the TOC file and verify that TOC is not highlighted Click OK The...

Page 74: ...k the background area of the DNCS screen to open the Workspace Menu window b Click the Programs option from the Workspace Menu window c From the Personal Applications menu select the Text Editor option d From the Text Editor File menu choose Open e On the Text Editor Open a File window type dvs dncs tmp in the Enter a Path or folder name field and press Enter f Scroll through the file list that ap...

Page 75: ...og 16 Click OK The system saves the log file with the new name 17 Does the DNCS indicate that a new device type was added If yes you need to make sure a download is configured for the new device type Refer to Downloading New Client Application Platform Installation Instructions part number 4003052 for more information When you complete this procedure go to step 18 of this procedure If no go to ste...

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Page 77: ...g DHCTs and procedures for verifying the staging process 6 Chapter 6 How to Stage DHCTs In This Chapter Overview 68 DHCT Staging Flowchart 69 Staging DHCTs with Services 70 Staging DHCTs For Instastaging 71 Verify the PowerKEY Information 72 Verifying the Staging Process 75 ...

Page 78: ...p with the current OS and is ready to receive authorization for services when it boots into two way mode the first time these DHCTs must be more carefully protected from theft because they are fully functional as soon as they are installed on a two way capable cable connection See Staging DHCTs For Instastaging on page 71 for more information on instastaging DHCTs Important Some billing systems au...

Page 79: ...DHCT Staging Flowchart 734375 Rev H 69 DHCT Staging Flowchart The following flowchart illustrates the DHCT staging process ...

Page 80: ... correct indication DHCT ready or Brick mode 8 Connect the CABLE OUT port on each DHCT to a TV monitor and verify authorized channels 9 Verify DVR functionality if applicable using the LIST key 10 Does your business process require inventory DHCTs to be authorized for service If yes go to step 11 If no downgrade disable the DHCTs in accordance with your site process wait for the Brick mode indicat...

Page 81: ...tastage new or RMA DHCTs 1 Unpack the DHCTs you want to stage 2 Place the DHCTs on the staging rack 3 Connect the DHCTs to the RF signal in the staging area 4 Connect the DHCTs to AC power The DHCT downloads the OS and ResApp software from the DNCS 5 Wait for the DHCTs to indicate that the download is complete DHCT ready or Brick mode 6 Disconnect the DHCTs from AC power and from the RF signal 7 S...

Page 82: ...old the Pause key on the remote control until the message indicator of the DHCT blinks approximately 13 seconds Note For POWER LED only DHCTs the POWER LED blinks four times pauses and repeats only once 2 Press one of the following keys For the 3 function remote controls models ER 1 and AT2300 press the PAGE key For the 4 function remote controls models AT2000 and AT 2400 press the PREV key For th...

Page 83: ... Using the PAGE NEXT or the Page PREV keys go to Page 4 of the diagnostic screens 5 Verify that the ENTITLEMENT AGENTS ISE 1 field displays 0x0000001 6 Go to Page 6 of the diagnostic screens and verify the EMMs ISE field displays at least 33 7 From the same page verify that the Sub Expires field displays the appropriate time stamp usually 30 days in the future Notes The following illustrations are...

Page 84: ...sults of the preceding step If yes go to step 9 If no send an instant hit to that DHCT using one of the following methods Using the billing system The billing system has been set up to send the DhctInstantHit command to DHCTs Refer to your billing system documentation for instructions and specific information Using the DNCS See Sending an Instant Hit to a DHCT on page 99 for more information 9 Did...

Page 85: ...Premium channels 3 Verify that the IPG channel banner is available on the bottom of the screen 4 View Page 4 of the diagnostic screens and verify that the ENTITLEMENT AGENTS ISE 1 field displays 0x0000001 5 View Page 6 of the diagnostic screens and verify that the date in the SUB EXPIRES field is at least 30 days in the future 6 If you are staging field return or RMA DHCTs use the Staging Toolkit ...

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Page 87: ...or staging CableCARD modules and procedures for verifying the staging process 7 Chapter 7 How to Stage CableCARD Modules In This Chapter Overview 78 Setting Up the DNCS for CableCARD Module Staging 79 Staging CableCARD Modules 80 Verify CableCARD Module Staging 85 ...

Page 88: ...igation and video display capabilities If the host device is capable of receiving clear digital content and the subscriber does not want to receive secure digital content a CableCARD module is not required However a CableCARD module is required if the subscriber wants to receive secure digital content A subscriber in a cable system that uses our broadband delivery equipment must use a PowerKEY Cab...

Page 89: ...le Stream PowerKEY CableCARD Modules part number 4015091 Setting Up Dual Sources and Hiding Services from One Way CableCARD Hosts part number 4011367 To improve the staging of CableCARD modules our engineers have identified the following three best practices Configure a download for a default group of CableCARD modules Avoid sending download related uncfg messages to CableCARD modules Do not provi...

Page 90: ...o set up CableCARD modules with no billing action If yes go to Stage CableCARD Modules with No Billing Action on page 80 If no go to Stage CableCARD Modules with Billing Action on page 82 Stage CableCARD Modules with No BillingAction If your billing system allows you to set up CableCARD modules with no billing action you can stage them using the procedures in this section If your billing system re...

Page 91: ...leCARD Modules 734375 Rev H 81 Staging with No Billing Action Process The following flowchart illustrates the staging process for CableCARD CC modules when you can set up your billing system with no billing action ...

Page 92: ...ableCARD module If no follow these steps a Verify the binding of the CableCARD module to the host The diagnostic screen should display authorization received If it does not bind the CableCARD module to the host again b Ask the DNCS operator to run the following command modDhctCfg s MAC address of CableCARD module Note Do not type the brackets in the above command type the MAC address of the CableC...

Page 93: ...ableCARD Modules 734375 Rev H 83 Staging with Billing Action Process The following flowchart illustrates the staging process for CableCARD CC modules when you must set up your billing system with billing actions ...

Page 94: ...access the subscribed services If not contact Cisco Services for more information 3 At the subscribers location insert the CableCARD module into the subscriber s host 4 Send a billing transaction and bind the CableCARD module to the host 5 Can the CableCARD module access the subscribed copy protected services If yes you are finished staging the CableCARD module If no follow these steps a Verify th...

Page 95: ...ng process was correctly completed Verify that the CableCARD module receives audio and video on the following channels 1 Analog channels 2 Digital channels 3 Premium high value copy protected channels this determines whether the CableCARD module has been bound to its host 4 Music channels CableCARD Module Errors CableCARD module errors are set by the HOST POD Interface Standard ANSI SCTE 28 2001 a...

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Page 97: ...ssfully to the field For DHCTs these procedures include using the staging toolkit to monitor the staging process and clearing previously stored information from the device For CableCARD modules these procedures include using the billing system to de authorize the CableCARD module from service 8 Chapter 8 Returning DHCTs and CableCARD Modules to Service In This Chapter Check for Stranded IPPV Event...

Page 98: ...e Disconnect Mode This process assumes that your system is using Service Disconnect Mode If not then the DNCS system operator must use one of the following to remove the menu settings for the DHCT A billing transaction that sends a reset client NVM transaction Refer to your billing system documentation for instructions and specific information The DNCS Addressable Config option Refer to Enhancing ...

Page 99: ... panel displays the PPV purchase count in the form of P XX 3 Does the LED panel display P 00 If yes there are no stranded IPPV events Press the Exit key on the remote The LED panel displays the Service Disconnect Mode indicator You are finished with this procedure If no then there are stranded IPPV events in the DHCT Go to Clearing Stranded IPPV Events on page 90 Checking for Stranded IPPV Events ...

Page 100: ...ns for the Explorer DHCTs Application Guide part number 749244 for additional information 3 Go to Page 7 of the diagnostic screens The IPPV Collect field displays the time and date that the DHCT was last polled to collect IPPV purchases and the number of Entitlement IDs that have not yet been collected 4 Collect the IPPV information using one of the following methods Send an IPPV Collection hit fr...

Page 101: ...inventory status that has no authorization profile 3 After the EMM ISE count stops press the Exit key on the remote control Each DHCT should be in Service Disconnect mode with displaying on the LED panel Note For POWER LED only DHCTs the POWER LED either blinks four times pauses then repeats only once for normal operation or the LED blinks eight times pauses and repeats for Service Disconnect Mode...

Page 102: ...ns a record of the CableCARD module in the database Modifying the Host Revoked option within the CableCARD module user interface this option only defines whether or not the CableCARD module is bound to a host Maintaining the CRL list the CRL list is provided by CableLabs to identify devices that should not be authorized in the system Removing Services from CableCARD Modules You must use billing sy...

Page 103: ...eneral troubleshooting guidelines Suggested solutions are also included however in some instances it may be necessary to contact us Refer to Customer Information on page 109 for contact information 9 Chapter 9 Troubleshooting In This Chapter Staging Failures 94 DHCT Errors 95 Send Instant Hits 99 OS and ResApp Downloads 101 PowerKEY EA Issues 104 ...

Page 104: ...ce of a suspected failed DHCT to a known good DHCT of the same type and revision If you are staging HD DHCTs using coaxial cable connected to the TV input you must use the HD Setup Wizard to make sure that the DHCTs are in SD mode Always make sure that your RF connections are connected correctly before you determine whether the DHCT is defective Make sure that you use the correct download method f...

Page 105: ...3 of the diagnostic screens If the numbers do not match return the DHCT to us for repair The MAC address on the DNCS matches the RF MAC number on the DHCT Page 3 of the diagnostic screens If the numbers do not match return the DHCT to us for repair The DHCT is on the FRL in the DNCS If the DHCT is no longer on the list add it to the list and recheck the DHCT after 5 minutes Ask the DNCS operator t...

Page 106: ...ad Keypad Button DHCT displays the following symptoms No display POWER button works Not available 1 Follow these steps a Connect the DHCT to a known good RF cable b Power cycle the DHCT c Wait 5 minutes 2 If these steps do not work return the DHCT to us for repair Mark the repair tag with D2 Unable to Connect to Network DHCT displays one of the following constantly br xx er xx xxxx Blinks twice in...

Page 107: ...ses repeats 1 Force a download by following these steps a Unplug the DHCT power cord from the power receptacle b Plug the DHCT power cord into the power receptacle while pressing the SELECT and POWER buttons at the same time on the DHCT front panel 2 If the known good DHCT of the same type and revision does not download contact your DNCS operator to resolve the network issue 3 If these steps do no...

Page 108: ...match and send a hit to the DHCT 2 See PowerKEY EA Issues on page 104 for more information 3 If these steps do not work return the DHCT to us for repair Mark the repair tag with one of the following S2 Stays in Brick Mode S1 No EMMs ISE EA Front panel LED displays for 1 second before the DHCT reboots Not available The Cyclic Redundancy Check verification on the Bootloader code failed You might be ...

Page 109: ... tab For SR 2 5 3 5 4 0 and earlier click the Element Provisioning tab 3 Click DHCT The DHCT Provisioning Screen opens 4 On the DHCT Provisioning screen select Open 5 Enter the MAC Address IP address or serial number of the DHCT and click Continue The Set Up DHCT screen opens 6 From the Set Up DHCT screen click the Secure Services tab 7 Click DHCT Instant Hit Sending an Instant Hit to a CableCARD ...

Page 110: ...age DHCTs with only POWER LED indicators using the CVT download method The information conveyed by the POWER LED indicator is discussed in the following sections of this document DHCT Errors on page 95 Displays several errors that might occur during staging of the DHCT LED Indicators Displayed During a CVT Download on page 116 Displays the POWER LED indicators during the CVT download POWER LED Ind...

Page 111: ...able to Connect to Network Monitor displays the following Video Recorder Not Ready 1 Wait 10 minutes then press the LIST button 2 Power cycle the DHCT 3 If these steps do not work return the DHCT to us for repair Mark the repair tag with R5 Video Recorder Not Ready Your recording device is being checked Monitor displays the following Disk Trouble Problems with the program storage disk 1 Power cycl...

Page 112: ... on the same channel and a different channel 3 If these steps do not work return the DHCT to us for repair Mark the repair tag with one of the following V2 Macroblocking Tiling Freezing V4 Poor No Color V5 Snowy Grainy Noisy Picture No video 1 Follow these steps a Check the connections to the DHCT TV configurations and other outputs b For HD DHCTs use the HD Wizard to make sure the DHCT is in the ...

Page 113: ...re Return the DHCT to us for repair Mark the repair tag with D7 Error Code BRXX ERXX or XXXX Front panel LED displays for 5 seconds before the DHCT reboots The test of the internal DRAM failed If the condition was a one time occurrence after rebooting the DHCT the DHCT boots correctly into the OS and resident application If this problem continues the DHCT reboots continuously and display this mess...

Page 114: ...the Secure Micro Address for the DHCT matches the Secure Micro Address recorded in the DNCS iii Ask the DNCS operator to perform a modDhctCfg s MAC address of the DHCT on the DHCT iv Stage the DHCT again If no follow these steps i Ask the DNCS operator to correct any existing mis matches ii Stage the DHCT again iii Go to step 2 if these actions do not remedy the situation 2 Follow these steps a Ta...

Page 115: ...Stage the DHCT again 3 If these steps do not work return the DHCT to us for repair Mark the repair tag with S3 Invalid Sub Expire Date Insufficient number of EMMs less than the minimum of 33 EMMs Page 6 Unstaged or Deployed 1 Follow these steps a Confirm that the DHCT is authorized for service in the billing system b Confirm that the DHCT is authorized for service in the DNCS c Send an instant hit...

Page 116: ...o Address for the DHCT matches the Secure Micro Address recorded in the DNCS iii Ask the DNCS operator to perform a modDhctCfg s MAC address of the DHCT on the DHCT iv Stage the DHCT again If no follow these steps i Ask the DNCS operator to correct any existing mis matches ii Stage the DHCT again iii Go to step 3 3 If these steps do not work return the DHCT to us for repair Mark the repair tag wit...

Page 117: ... and Secure Micro for the DHCT match what is recorded in the DNCS If yes follow these steps i Ask the DNCS operator to perform a modDhctCfg s on the DHCT ii Stage the DHCT again If no continue with step 2 2 Follow these steps a Delete the DHCT from the DNCS b Contact us to have new EMMs built c Try to stage the DHCT again using the new EMMs 3 If these steps do not work return the DHCT to us for re...

Page 118: ......

Page 119: ...menu options to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 10 Chapter 10 Customer Information ...

Page 120: ...Chapter 10 Customer Information 110 734375 Rev H ...

Page 121: ...n It also contains examples of the front panel LED displays TV screen sequences and POWER LED flash codes that might appear during DHCT software downloads In This Appendix Overview 112 LED Indicators Displayed During an OSM Download 113 LED Indicators Displayed During a CVT Download 116 DHCTs with Three LED Indicators 119 DHCTs with Single LED Indicators 122 POWER LED Indicators Displayed on DHCTs...

Page 122: ... booting into the SARA Where and how this feedback is displayed depends on the type of DHCT you are staging DHCTs with Front PanelAlphanumeric LED Indicators Explorer DHCTs with front panel alphanumeric LED indicators display the codes associated with downloading installing and booting into the SARA on the front panel LED indicator ...

Page 123: ...s applied to the DHCT Note The front panel alphanumeric LED displays that appear on the Explorer DHCTs may change for each stage of the DHCT software download process Therefore in the following table the LED displays that correspond to certain stages of the download process may be repeated or skipped as noted in the Description column In other words the stages do not always occur in the order show...

Page 124: ... downloads the second part of the image which contains the ResApp from BFS to internal DRAM 7 The wave indicates that the DHCT resets to execute programming 8 and then CLr and PR 00 indicate that the second part of the OS is installed into flash memory Programs upper memory area with ResApp 9 The wave appears after the DHCT resets to boot into the OS and the newly downloaded ResApp 10 The rotating...

Page 125: ... OSM Download 734375 Rev H 115 Stage Alphanumeric LED Indicator TV Monitor Description 12 or The DHCT displays the time normal operation or the Service Disconnect mode indicator if activated The DHCT has received the time from the DNCS ...

Page 126: ...the appropriate blink patterns are listed in the Power LED Indicator column Stage Alphanumeric LED Indicator POWER LED Indicator TV Monitor Description 1 The light is off The wave appears each time the DHCT resets The DHCT is initializing and testing the system The wave provides a visual cue as to when to press buttons to force auxiliary functions 2 Solid on then off The light is off as the DHCT b...

Page 127: ...pauses then repeats CLr and PR 00 indicate that the second part of the OS is installed into flash memory Programs upper memory area with ResApp 8 The light is off The wave appears after the DHCT resets to boot into the OS and the newly downloaded ResApp 9 Solid on then off The light is off as the DHCT boots into the OS The rotating border appears when the DHCT resets and boots into the OS 10 The l...

Page 128: ...v H Stage Alphanumeric LED Indicator POWER LED Indicator TV Monitor Description 12 For normal operation the light blinks four times pauses then repeats only once The DHCT displays the time normal operation The DHCT has received the time from the DNCS ...

Page 129: ...ription 1 The left LED blinks the middle LED blinks the right LED blinks and stays lit The wave appears each time the DHCT resets The DHCT is initializing and testing the system The wave provides a visual cue as to when to press buttons to force auxiliary functions 2 POWER LED blinks or The rotating border appears when the DHCT boots into the OS 3 LEDs rotate left through step 5 This pattern appea...

Page 130: ... CVT table for that DHCT 6 During download the LEDs rotate to the right The LED displays this code as it downloads packets 7 The LEDs rotate left then right repeat This code indicates that the second part of the OS is being installed into flash memory 8 The LEDs rotate right once then the right LED stays lit Through stage 10 This pattern appears after the DHCT resets to boot into the OS and the ne...

Page 131: ...nitor Description 11 For Service Disconnect brick mode the left LED blinks eight times pauses for half a second and repeats For normal operation the left LED blinks four times pauses then repeats only once The DHCT or host is in either Service Disconnect mode or standard mode ...

Page 132: ...ad sequence of front panel LED displays that appear after AC power is applied to the DHCT Stage POWER LED Indicator TV Monitor Description 1 The light is off The wave appears each time the DHCT resets The DHCT is initializing and testing the system The wave provides a visual cue as to when to press buttons to force auxiliary functions 2 Solid on then off The light is off as the DHCT boots into the...

Page 133: ...ire the CVT through a recommended QAM frequency it hunts until it finds the frequency of a QAM with a valid CVT table for that DHCT The 000 indicates the QAM frequency 6 The light blinks twice pauses then repeats The LED displays r xxx where xxx indicates the number of packets remaining to be downloaded This number counts down to zero as the packets are downloaded 7 The light blinks 3 times pauses...

Page 134: ...the OS or The rotating border appears when the DHCT resets and boots into the OS 10 The light is off The DHCT reboots 11 For Service Disconnect brick mode the light blinks eight times pauses for half a second and repeats For normal operation the light blinks four times pauses then repeats only once The DHCT is in either Service Disconnect mode or standard mode ...

Page 135: ...LED DHCTs An r xxx condition indicates that the DHCT may be downloading software Do not reboot the DHCT As a CVT download progresses the hex number decreases sequentially to zero showing the number of blocks remaining Block size is configured on the headend The r xxx message is normal behavior for the DHCT Do not reboot the set top unless the message appears constantly To clear the r xxx message c...

Page 136: ...n can take 15 to 30 minutes to clear if the software download is interrupted Important If you interrupt the DHCT in its download process the DHCT could be damaged and will have to be replaced If the DHCT does not update its software after 30 minutes notify your supervisor or headend manager The DHCT may have an RF issue or a download issue Follow your company s escalation procedure Blinks 4 Times ...

Page 137: ...pears on the front panel of alphanumeric LED DHCTs This message indicates that the DHCT is not authorized for the brick mode avoidance package In addition the Service Disconnect Barker message appears on the screen of any TV connected to the DHCT If a DHCT has not received the brick mode avoidance package the DHCT is considered in brick mode The brick mode avoidance package lets cable service prov...

Page 138: ......

Page 139: ...DHCTs have button sequences you can use to force behavior in certain situations The table in this appendix details several of these button sequences in both the standard alphanumeric LED equipped and POWER LED indicator only DHCTs In This Appendix Button Sequences 130 E940 Forced Download Button 131 ...

Page 140: ...and hold the CH button until the download begins Press and hold the Forced Download button until the download begins Download software using the optional serial port Press the CH and CH buttons at the same time until the download begins Not available Not available Force a hunt when the DHCT boots Press the POWER and SELECT buttons at the same time until the hunt begins Press the CH and CH buttons ...

Page 141: ...E940 Forced Download Button 734375 Rev H 131 E940 Forced Download Button The Forced Download button on E940 series DHCTs is located on the front panel of the DHCT ...

Page 142: ......

Page 143: ...use more than one bootloader and also gives examples of different ways to configure multiple bootloader carousels In This Appendix Overview 134 Determine Available Bandwidth for Multiple Bootloaders 136 Setting Up Multiple Bootloader Carousels 140 Adding a Bootloader Source to the DNCS 142 Setting Up DHCTs to Download Images from a Specific Bootloader Carousel 144 ...

Page 144: ...lgorithm used by the DNCS allows a 1 MB image file to download in the same amount of time as an 8 MB file In each case it takes one full revolution of the carousel One way to optimize the carousels is to arrange the files so that each carousel is approximately the same size Another option is to put the images for the new types of devices being staged M Card modules and hosts for example on one car...

Page 145: ...maller images on the other carousel The carousel that carries only the smaller images allows the receiving device DHCT or CableCARD module to get the smaller image in less time because it is not impacted by being interleaved with the larger content If you need to send an image out to a device population quickly you might create one carousel to carry this image Note Faster downloads can sometimes b...

Page 146: ...enough available bandwidth to support one of the carousels Note For assistance selecting a suitable rate for additional bootloader carousels refer to Recommendations for Data Carousel Rate Management Technical Bulletin part number 716377 How Much Bandwidth Can My System Support Depending on your QAM modulation mode the sum of your inband carousel rates plus any audio visual content that is combine...

Page 147: ...sult The current directory is now the doctor directory 3 Type doctor bv and press Enter A table appears that lists the inband and out of band data rates on the BFS carousel The total inband carousel bandwidth in use is displayed in the Aggregate IB Carousel Datarate field 4 Subtract the total inband carousel bandwidth in use from the total available bandwidth to determine the unused inband bandwid...

Page 148: ...r and press Enter Note Be sure to type a space between cd and Result The current directory is now the doctor directory 3 Type doctor bv and press Enter A table appears and lists the inband and out of band data rates on the BFS carousel The total inband carousel bandwidth in use is displayed in the Aggregate IB Carousel Datarate field 4 Add 1 Mbps to the data rate in the Aggregate IB Carousel Datar...

Page 149: ...CI connections values 256 275 on the ATM switch The VCIs carry inband BFS information from the DNCS to the BIG Because you will create a new inband source you must make sure that one VCI is available for each additional bootloader carousel that you add to the DNCS If you need detailed instructions for this procedure refer to the manual that came with your ATM switch Complete the following steps to...

Page 150: ...source to the BFS Administration window go to Adding a Bootloader Source to the DNCS on page 142 Source Name Enter a name to describe this source for example Bootloader2 Source ID Ideally we recommend that you select an even number that is not in use and that is greater than 200 to correspond with our numbering convention Source Type Select Bootloader Transport Type Select ASI In band Data Rate Th...

Page 151: ...o Download Images from a Specific Bootloader Carousel on page 148 Important When you set up multiple bootloader carousels send each DHCT image using only one bootloader source Attempting to send the same DHCT image to two different bootloader sources at the same time will cause the system to display a Save Failed error message when saving the image to the second bootloader source ...

Page 152: ... between 1 00 and 3 00 Mbps For assistance refer to Recommendations for Data Carousel Rate Management Technical Bulletin part number 716377 You also need to assign the new bootloader to the same hosts as the original bootloader Refer to the configuration of the original bootloader and record which hosts it uses 1 On the DNCS Administrative Console click the Application Interface Modules tab 2 Clic...

Page 153: ... system saves the carousel in the DNCS database and closes the Set Up BFS Source window 8 Click the Servers tab and double click the bootloader server The Authorize BFS Server window opens for the bootloader server 9 In the Available Sources field select the bootloader source that you just created and then click Add The host you selected moves to the Selected Sources list Important Move only the s...

Page 154: ...e 7 Click the Group arrow and select the group to which you want to download the image 8 Click the File Description arrow and select the file that corresponds to the new application platform release that you want to download 9 Click the Downloading Schedule arrow and select the type of download appropriate to your business needs Notes A Normal download does not begin until the DHCT is turned off A...

Page 155: ...ant to do this Type yes Enter your name Type the name in lowercase letters you provided to Cisco Services when you requested the secure GUI password Password Type the password you received from Cisco Services 13 Click OK The association Verification window closes and the Image List window is updated with the newly defined test download schedule The emergency download begins instantaneously and no ...

Page 156: ......

Page 157: ... up any BFS server or source must be done for the AllSites site only and not for any other individual sites in your system Otherwise the server and source will fail For more information on the HDD test refer to the DVR Configuration Guide part number 4011411 In This Appendix Overview 148 Adding an HDD Test Server to the BFS 150 Registering the HDD Test Server with the BFS 154 Placing the HDD Perfo...

Page 158: ...ion window Server Name hddtest Important This field requires a specific entry You must enter hddtest in lowercase letters in this field Otherwise set tops will not receive the testparam cfg file Selected Sources Out of Band Important Multi site RCS enabled systems must add the server to only the Site AllSites Administration window Adding a server to the BFS Administration window of individual site...

Page 159: ...e Server window of other individual sites and to the All Sites Broadcast File Server List window prevents the system from setting up a server Note To define these characteristics display the Set Up Server window by following the quick path for your system configuration Single site systems DNCS Administrative Console Application Interface Modules tab BFS Client File New Server Multi site systems DN...

Page 160: ...owing options For single site systems the Site DNCS BFS Administration window opens Click File All Sites For multiple site RCS enabled systems the Please Select a Site window opens 3 Select the Servers tab 4 Click File New The Authorize BFS Server window opens 5 Enter the following data into the fields of the Authorize BFS Server window In the Server Name field enter hddtest From the Available Sou...

Page 161: ...erver window The HDD Test server has been added to the BFS As a result the hddtest server shows in the Server Name list similar to the following example 7 Click File Close to close the window 8 Verify that you set up the HDD test server correctly Go to Verify that the HDD Test Server is Successfully Set Up on page 156 ...

Page 162: ...y that the HDD Test server has been set up successfully Experienced users may prefer to follow this summary Users who require step by step instructions should go to Verifying the Success of the HDD Test Server on page 153 1 Reboot a DVR in your headend that meets the following specifications For Explorer 8000 8010 or 8300 DVRs DVR 1 5 2 1404 or later is installed on the DVR For Explorer 8300HDC DV...

Page 163: ...CBL key blinks red when pressing it to indicate that it is in Cable mode 4 Press and hold the Pause key on the remote control until the message indicator on the DVR blinks 5 While the message indicator blinks quickly press the key to activate the Staging Toolkit Note To activate the Staging Toolkit you must press the key while the message indicator is blinking The message indicator blinks for abou...

Page 164: ...ing options For single site systems the Broadcast File Server List window opens Click File All Sites For multiple site RCS enabled systems the Please Select a Site window opens 3 Click File New Server The Set Up Server window opens 4 Enter the following data into the fields of the Set Up Server window Click the Server Name arrow and select hddtest Click the 2 way Mode option From the Available Sou...

Page 165: ...ver has been registered with the BFS As a result the hddtest appears in the Broadcast File Server List similar to the following example 6 Finish setting up the BFS to support the HDD Test by placing the HDD Performance Specification file on the HDD Test server Go to Placing the HDD Performance Specification File on the HDD Test Server on page 156 ...

Page 166: ... into the fields of the Set Up File window Click in the File Name field and type testparam cfg Click the Source Name arrow and select Out of Band Click in the File Path field and type dvs resapp Tools testparam cfg Result The Set Up File window is configured as shown in the following example 4 Click Save to save your changes and close the Set Up File window The HDD Performance Specification file i...

Page 167: ...Format the Hard Drive Without Clearing NVM Introduction This appendix provides instructions on formatting the hard drive of a DVR equipped DHCT without clearing the non volatile memory NVM of the DHCT In This Appendix Formatting the Hard Drive 158 ...

Page 168: ...rmat DVRs that have stored information such as favorite channels or parental control PINs that you want to keep on the server To format the hard drive complete these steps 1 Make sure that the DVR is plugged into an AC power source 2 Press Pause on the remote control until the message indicator mail light flashes 3 Press Page 4 Press List three times Results The DVR automatically reboots The hard ...

Page 169: ... Appx auto letter Appendix F Staging Out Of Band Bridges Introduction This appendix contains information about setting up out of band OOB bridges for staging DHCTs In This Appendix Overview 160 Set Up Staging Bridges 162 ...

Page 170: ...ing Bridges Staging bridges are a subset out of band OOB bridge population of the DBDS that DNCS operators assign the task of DHCT staging This subset which can consist of QPSKs CMTSs or both receives all staging message traffic instead of having every QPSK CMTS in the network receive staging message traffic Using staging bridges eliminates the staging communication from being broadcast throughout...

Page 171: ...tify DHCTs that have not been previously staged identifying DHCTs with no EMMs When the DHCT receives a modify DHCT transaction the CAM checks the staging flag of the DHCT If the flag is set the CAM performs the following Assumes that the transaction is not a staging transaction If the DHCT is in service one way has the DNCS send the EMMs to the entire DHCT population as in previous SR releases If...

Page 172: ...dulator screen displays 4 Enter the information for the new QPSK modulator Refer to the documentation you received with your QPSK modulator for more information 5 In Options select the Staging Bridge check box 6 Click Save The DNCS adds the QPSK modulator as a staging bridge Setting Up a New CMTS Staging Bridge Follow this procedure to set up a new CMTS staging bridge 1 From the DNCS Administrativ...

Page 173: ...nate as a staging bridge in the QPSK CMTS list 4 Double click the name of the QPSK modulator 5 In Options select the Staging Bridge check box 6 Click Save The DNCS will use this QPSK modulator as a staging bridge Designating an Existing CMTS as a Staging Bridge Follow this procedure to designate an existing CMTS as a staging bridge 1 From the DNCS Administrative Console click the Network Element P...

Page 174: ......

Page 175: ...ontains procedures for viewing status information or resetting a DHCT using any of our remote controls In This Appendix Overview 166 Remote Controls 167 Activating the Staging Toolkit for DHCTs with Alphanumeric LEDs 168 Activating the Staging Toolkit for DHCTs with Single or Triple LEDs 169 ...

Page 176: ...ng Toolkit is a set of tools that is built into every Explorer DHCT These tools let you observe the staging process view DHCT status indicators reset non volatile memory NVM and reset DHCTs Note The Staging Toolkit must be enabled in the DNCS before you can use it ...

Page 177: ...ion remote controls let you control all of the same devices as the 3 function remote controls plus a fourth device such as a stereo receiver or amplifier These remote controls include the following models AllTouch 2000 Remote Control AllTouch AT2400 Remote Control DVR PIP remote controls let you control four devices including Digital Video Recorder DVR devices and provide Picture In Picture PIP fu...

Page 178: ...imately 13 seconds after you release the Pause key You must press the PAGE or the PREV key within this period to activate the Staging Toolkit 3 Press one of the following keys to activate the staging toolkit For 3 function and PVR PIP remote controls press the Page key For 4 function remote controls press the PREV key Result The Staging Toolkit activates The LED on the DHCT changes from displaying...

Page 179: ... button The staging toolkit activates and displays the DHCT diagnostic screens 3 To page up and page down within the diagnostic screens press PAGE PAGE UP NEXT or PAGE PAGE DOWN NEXT based on the type of remote control you are using 4 To exit the diagnostic screens press the EXIT button on the remote control Activating the Staging Toolkit Using the POWER Button 1 Press and hold the POWER button un...

Page 180: ...Appendix G Staging Toolkit 170 734375 Rev H ...

Page 181: ... button 131 LED indicators 112 no display 96 101 No Entitlement Agent 104 no premium channels 101 removing settings 91 snowy video 101 staging 68 staging process flowchart 69 tiling or freezing 101 video macroblocking 101 DhctInstantHit 6 dIAG 96 DNCS 11 install application platform release 19 verifying current configuration 11 document version vii download methods 4 DVR 18 format hard drive 158 p...

Page 182: ...a 56 minimum network requirements 46 ModifyDhctConfiguration 5 multiple bootloader adding 134 O obtain EMM data 54 OS downloads 101 P PowerKEY issues 104 Pr xx 113 116 126 Q QAM forward path levels 47 QPSK recommendations 49 R r 96 r xxx 96 116 125 reformat hard drive 158 related publications vii ResApp download 101 reverse path levels 49 S SARA blue screen 101 service disconnect setting up 17 tro...

Page 183: ...27 DHCTs 95 EA issues 104 four dashes 127 general guidelines 94 h nnn 125 OS downloads 101 PowerKEY issues 104 PR xx 126 r xxx 125 ResApp downloads 101 snowy video 101 tiling or freezing 101 video macroblocking 101 V ventilation 51 verifying staging process 75 video macroblocking 101 W wave 113 116 ...

Page 184: ...us trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2000 2002 2006 2009 2012 Cisco and or its affiliates All rights reserved June 2012 Printed in USA Part Number 734375 Rev H ...

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