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Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
OL-16506-10
Chapter 7 Configuring Call Home
Message Contents
Table 7-4
Format for a Short Text Message
Data Item
Description
Device identification
Configured device name
Date/time stamp
Time stamp of the triggering event
Error isolation message
Plain English description of triggering event
Alarm urgency level
Error level such as that applied to a system message
Table 7-5
Common Fields for All Long Text and XML Messages
Data Item
(Plain Text and XML)
Description
(Plain Text and XML)
MML Tag
(XML Only)
Time stamp
Date and time stamp of event in ISO time notation:
YYYY-MM-DD
HH:MM:SS GMT+HH:MM
.
CallHome/EventTime
Message name
Name of message. Specific event names are listed in the
“Alert Group Trigger Events and Commands” section on
page 7-37
.
For short text message only
Message type
Specifically “Call Home”.
CallHome/Event/Type
Message subtype
Specific type of message: full, delta, test
CallHome/Event/SubType
Message group
Specifically “reactive”. Optional, because default is
“reactive”.
Not applicable. For long-text message
only
Severity level
Severity level of message (see
Table 7-1
).
Body/Block/Severity
Source ID
Product type for routing through the workflow engine. This
is typically the product family name.
For long-text message only
Device ID
Unique device identifier (UDI) for end device generating
message. This field should be empty if the message is
nonspecific to a fabric switch. The format is
type
@
Sid
@
serial.
•
type
is the product model number from backplane
IDPROM.
•
@
is a separator character.
•
Sid
is C, identifying the serial ID as a chassis serial
number.
•
serial
is the number identified by the Sid field.
Example: ASR1006@C@FOX105101DH
CallHome/CustomerData/
ContractData/DeviceId
Customer ID
Optional user-configurable field used for contract
information or other ID by any support service.
CallHome/CustomerData/
ContractData/CustomerId
Contract ID
Optional user-configurable field used for contract
information or other ID by any support service.
CallHome/CustomerData/
ContractData/ContractId
Site ID
Optional user-configurable field used for site IDs supplied
by Cisco Systems or other data meaningful to alternate
support services.
CallHome/CustomerData/
ContractData/SiteId