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Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
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Chapter 7 Configuring Call Home
How to Configure Call Home
Using the Predefined CiscoTAC-1 Destination Profile
The CiscoTAC-1 profile is automatically configured in the Call Home feature for your use with the Cisco
Smart Call Home service. This profile includes certain information, such as the destination e-mail
address and HTTPS URL, and default alert groups for communication with the Smart Call Home service.
Some of these attributes, such as the destination e-mail address, HTTPS URL, and message format
cannot be modified.
You can use either email or http transport to communicate with the Smart Call Home service backend
server. By default, the CiscoTAC-1 profile is inactive and uses email as the default transport method. To
use email transport, you only need to enable the profile. However, to use this profile with the Cisco Smart
Call Home service secure server (via HTTPS), you not only must enable the profile, but you must also
change the transport method to HTTP as shown in the following example:
Router#
configure terminal
Router(config)#
call-home
Router(config-call-home)#
profile CiscoTAC-1
Router(cfg-call-home-profile)#
destination transport-method http
Router(cfg-call-home-profile)#
active
For more information about additional requirements for Configuring the Smart Call Home service, see
the
“How To Configure Call Home to Support the Smart Call Home Service” section on page 7-25
.
Verifying the Call Home Profile Configuration
To verify the profile configuration for Call Home, use the
show call-home profile
command. See the
“Displaying Call Home Configuration Information” section on page 7-31
for more information and
examples.
Subscribing to Alert Groups
An alert group is a predefined subset of Call Home alerts supported in all routers. Different types of Call
Home alerts are grouped into different alert groups depending on their type. The following alert groups
are available on the Cisco ASR 1000 Series Routers:
•
Configuration
•
Diagnostic
•
Environment
•
Inventory
•
Syslog
The triggering events for each alert group are listed in the
“Alert Group Trigger Events and Commands”
section on page 7-37
, and the contents of the alert group messages are listed in the
“Message Contents”
section on page 7-39
.
You can select one or more alert groups to be received by a destination profile.
Note
A Call Home alert is only sent to destination profiles that have subscribed to the alert group containing
that Call Home alert. In addition, the alert group must be enabled.
