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Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
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Chapter 7 Configuring Call Home
Prerequisites for Call Home
•
Secure message transport directly from your device or through a downloadable Transport Gateway
(TG) aggregation point. You can use a TG aggregation point in cases requiring support for multiple
devices or in cases where security requirements mandate that your devices may not be connected
directly to the Internet.
•
Web-based access to Call Home messages and recommendations, inventory, and configuration
information for all Call Home devices. Provides access to associated Field Notices, Security
Advisories, and End-of-Life Information.
You need the following items to register:
•
SMARTnet contract number for your router.
•
Your e-mail address
•
Your Cisco.com ID
For information about how to configure Call Home to work with the Smart Call Home service, see the
“How To Configure Call Home to Support the Smart Call Home Service” section on page 7-25
.
For detailed information on Smart Call Home, see the Smart Call Home page at:
http://www.cisco.com/en/US/products/ps7334/serv_home.html
Prerequisites for Call Home
How you configure Call Home depends on how you intend to use the feature. Consider the following
requirements before you configure Call Home:
•
Obtain e-mail, phone, and street address information for the Call Home contact to be configured so
that the receiver can determine the origin of messages received.
•
Identify the name or IPv4 address of a primary Simple Mail Transfer Protocol (SMTP) server and
any backup servers, if using e-mail message delivery.
•
Configure a trustpoint certificate authority (CA) if using secure HTTP (HTTPS) message delivery.
For example, this procedure is required if you are using the HTTPS server for Cisco Smart Call
Home Service in the CiscoTAC-1 profile for Call Home.
•
Verify IP connectivity from the router to the e-mail server(s) or the destination HTTP server.
•
If Cisco Smart Call Home is used, verify an active service contract exists for the device being
configured.
How to Configure Call Home
To configure Call Home, complete the following tasks:
•
Configuring the Management Interface VRF, page 7-4
(required)
•
Configuring a Destination Profile, page 7-5
(required)
•
Subscribing to Alert Groups, page 7-15
(required)
•
Configuring Contact Information, page 7-19
(required)
•
Configuring the Number of Call Home Messages Sent Per Minute, page 7-20
(optional)
•
Enabling and Disabling Call Home, page 7-21
(required)
•
Sending Call Home Communications Manually, page 7-22
(optional)