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Advanced Call-Handling
Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
will not have access to these features by default.
Storing and Retrieving Parked Calls
You can “park” a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for example, at a co-worker’s desk or in a conference
room).
Call Park is a special feature that your system administrator might configure for you.
Note
You have a limited amount of time to retrieve the parked call before it reverts to ringing at its
original destination. See your system administrator for this time limit.
Redirecting a Ringing Call to Your Phone
Call PickUp allows you to redirect a call that is ringing on a co-worker’s phone to your own phone so
that you can answer it.
Call PickUp is a special feature that your system administrator might configure for you, depending on
your call-handling needs and work environment. For example, you might use this feature if you
typically share call-handling responsibilities with co-workers.
If you want to...
Then...
Store an active call using
Call Park
During a call, select
more > Park
. The LCD screen displays the special
call park number at which the call is stored. Make a note of the call
park number and hang up.
Retrieve a parked call
Enter the call park number from any Cisco IP Phone in your network
to connect to the call.
