Cisco 521SG - Unified IP Phone VoIP, User Manual

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Pick Up Calls
To pick up a call that is on hold or a call that is ringing at another extension:
1.
Press PickUp .
2. Dial the extension number of the Cisco Unified IP phone that you want to pick up. Call control is transferred to your phone.
To selectively pick up a call ringing at a number that belongs to a pickup group:
•
Press GPickUp . If only one pickup group is defined in the entire Cisco Unified Communications Manager Express system,
call control is transferred to your phone.
• If the ringing phone and your phone are in the same pickup group, press the asterisk ( * ) to transfer call control to your
phone.
•
If the ringing phone and your phone are in different pickup groups, dial the pickup group number where the phone is ringing
to transfer call control to your phone.
Place and Establish Conference Call
To place a conference call:
1.
During a call, press Confrn to open a new line and put the first party on hold.
2. Place a call to another number.
3. When the call connects, press Confrn again to add the new party to the call.
To establish a conference call between two- and three-parties to a Cisco Unified IP phone, one active and the other on hold:
•
Press Confrn .
To establish a conference call between two- and three-party calls already present on a Cisco Unified IP phone, using separate
line buttons, one active and the other on hold:
1.
Press Confrn .
2.
Press the Line button of the call you want to add to the conference.
Note
Your system administrator must configure the system for three-party or eight-party ad-hoc conferences.
End a Conference Call
•
To end the conference call:
1. Hang up the handset, or press EndCall .
Note
Depending on the configuration, when the conference call initiator disconnects, the conference call terminates.
Alternate Method to End Conference Call
Call initiators can disconnect from the conference by hanging up the handset. The other parties remain on the conference call.
Live Record a Call
Call initiators can use the LiveRcd soft key to record an active call, private line or conference call. To record a call, use this
method:
1.
Press LiveRcd . This puts the other party on-hold and initiates a call to the configured live record number.
2.
Press LiveRcd again to stop the recording.
Join a Shared-Line Call
Users can join a call on a shared line using the cBarge softkey.