www.catgenie.com
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21
ERROR MESSAGE: WATER INTAKE ISSUE
A.
TOO MUCH WATER:
CAUSE:
Light Guide needs cleaning.
Follow Light Guide cleaning instructions on
page 20.
CAUSE:
CatGenie is not level.
Adjust position and level it. Make sure it is on a flat
surface.
CAUSE:
Lime particles block water flow into Hopper.
Follow directions on page
19 to clean your CatGenie.
B.
NOT ENOUGH WATER:
CAUSE:
Drain Hose positioning.
If wet Washable Granules are in Bowl but there
is no standing Water, your Drain Hose may need to be adjusted. Add a bump or arc
to the Drain Hose to prevent CatGenie from losing water as it’s trying to retain water.
CAUSE:
Water pressure is low.
Make sure your shower, dishwasher, washing
machine etc. is not running at the same time as the CatGenie.This will create low
water pressure and the CatGenie will have trouble filling. Also check that your Valve
is fully open to provide full water pressure to your CatGenie.
CAUSE:
Mesh Water Intake Hose filter is clogged.
Unplug the unit or remove
the processing unit to disconnect power. Turn off water supply valve. Unscrew the
Water Intake Hose from the back of the Processing Unit. There may be clean water
in the hose. Remove mesh filter and clean. Replace filter and screw hose back onto
Processing Unit. Turn water supply valve back on. Plug in unit again.
C.
NO WATER:
Do NOT unplug electric or remove the Processing Unit.
CAUSE:
The water supply valve from laundry or bathroom line is turned off.
Turn cold water supply line valve all the way on.
CAUSE:
Water Hose is either not connected to home’s water supply or to back
of Processing Unit.
Connect Water Hose to cold-water line or Processing Unit.
CAUSE:
CatGenie Water Intake Hose is bent or crimped.
Loosen coil, un-crimp
Water Intake Hose.
Add a bump or arc
to the Drain Hose.
CatGenie Water Intake
Hose is bent or crimped.
Clean the Mesh Water
Intake Hose Filter.
ALL WATER INTAKE ISSUES:
Once the error has cleared, access the Testing Menu to run a finishing cycle.
ERROR MESSAGE: DRAINAGE ISSUE
CAUTION:
Before attempting to fix, feel whether the Washable
Granules are WET, DAMP or DRY. If they are DRY, follow A. If they
are WET OR DAMP, follow B.
A.
GRANULES ARE DRY and not washed.
CAUSE:
Light Guide is dirty. Remove the Processing Unit and
pull the Light Guide from the top of the Hopper. Clean with a soft
cloth and replace. See page 20 for complete instructions.
B.
GRANULES ARE WET or DAMP. Water has not drained.
CAUSE:
CatGenie cannot drain due to obstruction or
incorrect plumbing set up.
Follow
How to Clear a Drainage
Obstruction
on page 24. If that does not clear the issue, then go
to page 19
Taking Apart and Cleaning your CatGenie
to clean out
the Hopper.
This is WRONG.
Sharp bends put stress
on the Hose.
Drain Hose should go
into drain no more than
3.5 ft above floor.
Pull the
light Guide
from the
top of the
Hopper.
TROUBLESHOOTING
