www.catgenie.com
1-888-735-3927
26
2-YEAR WARRANTY
To keep up to date on CatGenie improvements and changes, it is important that you register the serial number of your
CatGenie Self-Washing Cat Box. Please call Customer Support at 1-888-735-3927 to register if you purchased from any
retailer other than PetNovations Inc. (CatGenie.com)
LIMITED WARRANTY ONLY FOR PRODUCTS PURCHASED IN U.S.A.
This product has been engineered and crafted with great care for your satisfaction. Please read all instructions before
using this product. PetNovations, Inc. warrants this product and all parts thereof, except as set forth below
only to the
original purchaser as retail to be free from defective materials and workmanship
from the date of original retail
purchase for the period shown below (“The Warranty Period.”)
A.
This two year limited warranty is valid for the Warranty Period and applies only to replacement of the parts found to be
defective in material or workmanship. This warranty does not apply to damage due to misuse, abuse, neglect, alternation
or the use of any unauthorized attachment; nor damage caused by use of an electrical circuit not specified on the
CatGenie product.
B.
If this product is found to be defective, PetNovations, Inc. will replace the defective parts at no charge to the original
owner (and the PROOF of PURCHASE if not bought through PetNovations). Such replacement services shall be rendered
solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations Customer Support
toll free at 1-888-735-3927. A new or re-manufactured equivalent part will be shipped directly to you. Once you receive
the replacement part, kindly box the defective part in the replacement box with the prepaid label enclosed and return to
PetNovations, Inc. 1100 Schell Lane, Suite 101/102, Phoenixville, PA 19460.
PetNovations Inc. will prepay all freight
for the replacement item, as well as the return of the defective item in the 48 contiguous states.
This warranty is void
and the owner will be charged for the replacement part if the owner repairs or modifies the product in any way or
does not return the part if requested. This limited warranty from PetNovations, Inc. is valid only in 48 contiguous
United States, and District of Columbia. (Not valid in Alaska, Hawaii, or other countries. See below.)
WARRANTY FOR ALASKA, HAWAII, PUERTO RICO AND CANADA
(
For customers outside the 48
contiguous states in Alaska, Hawaii, Puerto Rico and Canada ONLY.)
A.
If this product is found to be defective, PetNovations, Inc. will replace the defective product parts less freight and duty
to the original owner (and with PROOF of PURCHASE if not bought through PetNovations). Such replacement services
shall be rendered solely by PetNovations, Inc. If any defects should be found in this product, please call PetNovations
Customer Support at toll free 1-888-735-3927. A new or re-manufactured part will be shipped directly to you and the
outbound shipping and duty is your responsibility. Once you receive the replacement product, kindly box the defective
product in the replacement box, with the prepaid return label and return to PetNovations, Inc. 1100 Schell Lane Suite
101/102 Phoenixville, PA 19460.
This warranty is void and the owner will be charged for the replacement part if the
owner repairs or modifies the product in any way or does not return the part if requested.
B.
PetNovations, Inc.
is not liable for incidental or consequential damages of any nature.
There is no implied
or express warranty of merchantability or fitness for particular purpose on this product. Some states do not allow the
exclusion of incidental or consequential damages or limitation on how long an implied warranty lasts, so these limitation or
exclusions may not apply to you. This warranty gives you specific legal rights and may also have other rights, which vary
from state to state.
EXCEPTIONS:
You are prohibited from using the software or the hardware comprising the CatGenie except as
expressly intended by PetNovations, Inc. Any modifications of the CatGenie, including, for example, by using a device
that resets the counter embedded on the CatGenie cartridges, is unauthorized and voids the warranty set forth above and
exceeds the scope of the license granted to you by PetNovations, Inc. You will be solely responsible for any damaged,
harm, or loss related to your misuse or unauthorized used of the CatGenie. Further, PetNovations, Inc. will seek full
remuneration for any damage harm or loss incurred by PetNovations, Inc. related to your misuse or unauthorized use of
the CatGenie
. If you have any questions concerning your product or warranty, call Customer Support toll free at
1-888-735-3927.
90-DAY, MONEY-BACK GUARANTEE
For purchases made directly from PetNovations at CatGenie.com, you have a 90-Day, Unconditional, Money Back
Guarantee from your purchase date for you and your cats to fall in love with the CatGenie Self-Washing Cat Box. If you
are not completely satisfied, return your CatGenie before the 90-day deadline. If you purchased your CatGenie directly
from a retail or on-line store, purchases are subject to their policies and you should check with your retailer or on-line
store for their individual return policy.
SAVE THE ORIGINAL PACKAGING.
If you purchased CatGenie from PetNovations, Inc, call us at 1-888-735-3927 to receive your Return Authorization
Number. To qualify for the 90-Day, Money-Back Guarantee, the return unit must have an RMA#. Please clean the
CatGenie and throw away used Granules and used Cartridges. Carefully return and send the clean CatGenie in as close
to original condition and in its original carton to qualify for a full refund. Customer is responsible for return shipping. Please
include your reason for return.
Extra supplies that are used or opened are not eligible for refunds.
