Canon TR8600 Series Online Manual Download Page 339 | Manualshive

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Ink Does Not Come Out
What to Do When Paper Is Jammed
Printer Does Not Pick up or Feed the Paper/"No Paper" Error

Automatic Duplex Printing Problems
Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows)

Printout Results Are Unsatisfactory

Scanning Problems (Windows)

Scanning Problems (macOS)

Scan Results Are Unsatisfactory (Windows)
Scan Results Are Unsatisfactory (macOS)

Cannot Print/Scan from Smartphone/Tablet
Cannot Send a Fax
Cannot Print a Fax/"Fax received. Saved in memory." Appears

Cannot Receive a Fax/Cannot Receive a Color Fax

Cannot Dial
Telephone Disconnects During a Call

Cannot Set Correctly (Network)

Cannot Find Printer During Setup
Cannot Find Printer while Using Wi-Fi

Cannot Find Printer while Using Wired LAN

Printer Suddenly Stopped Working for Some Reason
Network Key (Password) Unknown

Forgot Administrator Password of Printer

Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings

Message Appears on Computer During Setup

Checking Network Information
Restoring to Factory Defaults

Cannot Set Correctly (Installation)

Failed to MP Drivers Installation (Windows)
Updating MP Drivers in Network Environment (Windows)

Error or Message Appears

When Error Occurred
Message (Support Code) Appears

A Message for Faxing Is Displayed on Fax Standby Screen

List of Support Code for Error

Error Message Appears on PictBridge (Wi-Fi) Compliant Device
IJ Scan Utility Error Messages (Windows)
IJ Scan Utility Lite Error Messages (macOS)
ScanGear (Scanner Driver) Error Messages (Windows)

Operation Problems

Network Communication Problems
Printing Problems
Problems while Printing/Scanning from Smartphone/Tablet

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Summary of Contents for TR8600 Series

Page 1: ...TR8600 series Online Manual English ...

Page 2: ...rect 48 IJ Network Device Setup Utility macOS 52 IJ Network Device Setup Utility 53 Starting Up IJ Network Device Setup Utility 54 Diagnosing and Repairing Network Settings 55 List of Models Which Does Not Support Diagnosis and Repair Function 56 Handling Paper Originals Ink Tanks Memory Card etc 57 Loading Paper 58 Paper Sources 59 Loading Plain Paper Photo Paper in Rear Tray 60 Loading Plain Pap...

Page 3: ...intenance Functions from Your Computer macOS 114 Opening Remote UI for Maintenance 115 Cleaning the Print Heads 116 Adjusting Print Head Position 118 Checking Ink Status from Your Computer 119 Cleaning 120 Cleaning Paper Feed Rollers 121 Cleaning Inside the Printer Bottom Plate Cleaning 123 Overview 126 Safety 127 Safety Precautions 128 Regulatory Information 131 WEEE EU EEA 134 Handling Precautio...

Page 4: ...161 Managing the Printer Power 162 Changing the Printer Operation Mode 163 Changing Settings from Operation Panel 164 Changing Settings from Operation Panel 165 Setting Items on Operation Panel 167 FAX settings 168 Print settings 172 LAN settings 173 Other printer settings 178 Language selection 181 Firmware update 182 Reset setting 183 Feed settings 184 Web service setup 185 ECO settings 186 Quie...

Page 5: ... Longer Required from List of Printers 219 Printing Using Canon Application Software 220 Printing from Smartphone Tablet 221 Printing Photo Data 222 Printing Photographs Saved on Memory Card 223 Setting Items for Photo Printing Using Operation Panel 228 Paper Settings 230 Copying 234 Making Copies 235 Setting Items for Copying 238 Scanning 241 Scanning from Computer macOS 242 Scanning According to...

Page 6: ...on Printer to Your Computer 295 Registering a Fax telephone Number Using Speed Dial Utility2 296 Changing a Fax telephone Number Using Speed Dial Utility2 298 Deleting a Fax telephone Number Using Speed Dial Utility2 300 Changing Sender Information Using Speed Dial Utility2 301 Registering Changing Rejected Number Using Speed Dial Utility2 302 Registering Telephone Directory Has been Saved on Your...

Page 7: ... Some Reason 355 Network Key Password Unknown 360 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 362 Other Network Problems 364 Checking Network Information 365 Restoring to Factory Defaults 368 Problems while Printing Scanning from Smartphone Tablet 369 Cannot Print Scan from Smartphone Tablet 370 Printing Problems 374 Printer Does Not Print 375 Ink Does Not Com...

Page 8: ... 411 Printer Turns Off Unexpectedly or Repeatedly 412 USB Connection Problems 414 Cannot Communicate with Printer via USB 415 Wrong Language Appears in Touch Screen 416 Installation and Download Problems 417 Failed to MP Drivers Installation Windows 418 Updating MP Drivers in Network Environment Windows 419 Errors and Messages 420 When Error Occurred 421 Message Support Code Appears 423 List of Su...

Page 9: ...1 450 1600 451 1660 452 1688 453 1689 454 1700 455 Shipping Tape etc Are Still Attached 1890 456 2110 457 2113 460 2114 463 2900 466 2901 467 4103 468 5011 469 5012 470 5100 471 5200 472 5B00 473 6000 474 C000 475 ...

Page 10: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 10 ...

Page 11: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 12: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 12 ...

Page 13: ...S A and licensed to Canon Inc Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk Inc and or its subsidiaries and or affiliates in the USA and or other countries QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other countries USB Type C is a trademark of USB Implementers Forum The Mopria word mark and the Mopria Logo are registered and or unregiste...

Page 14: ...l mean the preferred form for making modifications including but not limited to software source code documentation source and configuration files Object form shall mean any form resulting from mechanical transformation or translation of a Source form including but not limited to compiled object code generated documentation and conversions to other media types Work shall mean the work of authorship...

Page 15: ...medium with or without modifications and in Source or Object form provided that You meet the following conditions 1 You must give any other recipients of the Work or Derivative Works a copy of this License and 2 You must cause any modified files to carry prominent notices stating that You changed the files and 3 You must retain in the Source form of any Derivative Works that You distribute all cop...

Page 16: ...ll other commercial damages or losses even if such Contributor has been advised of the possibility of such damages 9 Accepting Warranty or Additional Liability While redistributing the Work or Derivative Works thereof You may choose to offer and charge a fee for acceptance of support warranty indemnity or other liability obligations and or rights consistent with this License However in accepting s...

Page 17: ...STITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 3 Cambridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 ...

Page 18: ...S PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCURE...

Page 19: ...isclaimer in the documentation and or other materials provided with the distribution Neither the name of Cisco Inc Beijing University of Posts and Telecommunications nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPR...

Page 20: ...that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of Apple Inc Ap...

Page 21: ...THER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LEADTOOLS Copyright C 1991 2009 LEAD Technologies Inc CMap Resources Copyright 1990 2009 Adobe Systems Incorporated All rights reserved Copyright 1990 2010 Adobe Systems Incorporated All rights reserved Redistribution and u...

Page 22: ...MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE Copyright 2000 Computing Research Labs New Mexico State University Copyright 2...

Page 23: ...ifornia Berkeley Copyright c 1981 2000 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form mus...

Page 24: ...nt in parts or full form without having to pay us royalty free usage o You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim al...

Page 25: ...works thereof for any purpose and to authorize others to exercise some or all of the rights granted herein subject to the following conditions o Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be pr...

Page 26: ...ect special incidental or consequential as a result of the reproduction modification distribution or other use of the TWAIN Toolkit JSON for Modern C Copyright c 2013 2017 Niels Lohmann Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation t...

Page 27: ...right c 2014 Kenneth MacKay All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of con...

Page 28: ...CT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE ISC License Copyright c 2013 2017 Frank Denis j at pureftpd dot org Permission to use copy modify and or distribute this software for any purpose with or without fee is hereby granted provided that the above copyright notice and this per...

Page 29: ...ce this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software witho...

Page 30: ...OVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT ...

Page 31: ...r with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data conn...

Page 32: ...k Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to download IJ Network Device Setup Utility Checking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network setting...

Page 33: ...Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 33 ...

Page 34: ...evice to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security ...

Page 35: ...en redo the settings Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the device and...

Page 36: ...ings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Connecting with Wireless Direct 36 ...

Page 37: ...ng 15 minutes Enable disable Bonjour Enable Service name Canon TR8600 series LPR protocol settings Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable Wired LAN DRX settings Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID DIRECT abXX TR8600series...

Page 38: ...om and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 38 ...

Page 39: ...mes appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the network settings infor...

Page 40: ...Connects to Another Computer via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection click here and perform setup 40 ...

Page 41: ...es 8 When the confirmation screen for printing passwords appears select ON or OFF The printer starts printing the network setting information The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XX...

Page 42: ...A PSK WPA2 PSK 3 2 11 TCP IPv4 TCP IPv4 Enable Disable 3 2 12 IP Address IP address XXX XXX XXX XXX 3 2 13 Subnet Mask Subnet mask XXX XXX XXX XXX 3 2 14 Default Gateway Default gateway XXX XXX XXX XXX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 State...

Page 43: ...active 3 2 34 Security Protocol Security method ESP ESP AH AH Blank Not selected 3 3 Wireless Direct Operation mode for Wireless Direct Enable Disable 3 3 1 MAC Address MAC address XX XX XX XX XX XX 3 3 2 Connection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption...

Page 44: ...local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 9 Link Local Prefix Length Link local prefix length XXX 4 10 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 11 Stateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix length 2 XXX ...

Page 45: ...less direct Up to 32 alphanumeric characters 5 4 WSD Printing WSD printing setting Enable Disable 5 5 WSD Timeout Timeout 1 5 10 15 20 min 5 6 LPD Printing LPD printing setting Enable Disable 5 7 RAW Printing RAW printing setting Enable Disable 5 9 Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR ...

Page 46: ...ce Ad dress Bluetooth device ad dress of the printer XX XX XX XX XX XX 6 5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Web Services Web Services 7 1 Unsent Usage Logs Number of unsent us age logs 0 to 200 7 2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7 3 Web Service Status Registration status Not set Disabled Registration pending Registered 7 4 Log Tr...

Page 47: ...nection Ethernet Cable Settings For macOS Click here and redo setup Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct For Windows See Changing the Connection Mode Perform settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings using IJ Network Device S...

Page 48: ... can connect up to 5 devices to the printer at the same time with Wireless Direct Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Make sure the printer is turned on 2 Select Setup on HOME screen and then select Device settings 3 Select LAN settings 4 Select Wireless Direct 5 Select Enable disable Wireless Dir...

Page 49: ... iPad To connect with a non iPhone iPad select Others iPhone iPad 1 Select QR Code 2 Scan the displayed QR code with the iPhone iPad standard camera app The iPhone iPad is connected to the printer Note If the iPhone iPad and printer cannot be connected Wireless Direct is not enabled See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct Others 1 Select Next Network name SSID...

Page 50: ...ouch screen is the same as that of your wireless communication device and select Yes You can print from your smartphone or tablet by installing Canon PRINT Inkjet SELPHY Download it from App Store and Google Play For iOS For Android Changing Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Make sure the printer is turned on 2 Select Setup on HOME ...

Page 51: ...the keyboard that appears 4 When you have finished making changes select OK To set automatically 1 Select Auto update 2 Select Yes You can check the updated setting Connection request confirmation Change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer If you want the printer to display the screen to inform you a Wi Fi Direct compatible device is c...

Page 52: ...evice Setup Utility macOS IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 52 ...

Page 53: ...mputer on which it is installed In addition IJ Network Device Setup Utility restores the status of the printer and computer Important To use the printer over LAN make sure you have the equipment necessary for the connection type such as a wireless router or a LAN cable When you install IJ Network Device Setup Utility disable block function of firewall 53 ...

Page 54: ...ect IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility the screen below appears Enter the password specified for your computer and select Install Helper IJ Network Device Setup Utility starts diagnosis and repair of network Diagnosing and Repairing Network Settings 54 ...

Page 55: ...List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether the printer can be detected on the network whether the signal strength or communic...

Page 56: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 560 PRO 540S PRO 560S PRO 2000 PRO 4000 PRO 6000 PRO 4000S PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 56 ...

Page 57: ...Handling Paper Originals Ink Tanks Memory Card etc Loading Paper Loading Originals Inserting the Memory Card Replacing Ink Tanks 57 ...

Page 58: ...Loading Paper Paper Sources Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray 58 ...

Page 59: ...4 B5 A5 or Letter sized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cas...

Page 60: ...se for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled pa...

Page 61: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 61 ...

Page 62: ...ot slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 62 ...

Page 63: ...ting confirmation screen for the rear tray appears on the touch screen 8 If page size and media type on touch screen match size and type of paper loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded paper 63 ...

Page 64: ...s etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing again To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded on the rear tray mat...

Page 65: ...or this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper ...

Page 66: ...ized paper in the cassette press down the lock C on the cassette then extend the cassette Important Do not extend the cassette when loading other than A4 sized paper in the cassette 5 Slide paper guides D in front and E on right to open guides 66 ...

Page 67: ...d paper in portrait orientation F Loading paper in landscape orientation G can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion H the paper may not be fed properly 7 Slide front paper guide to align it with paper stack 67 ...

Page 68: ... the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark I Keep the paper stack height below the tabs J of the paper guides 9 Mount cassette cover and insert cassette into printer Push the cassette into the printer until it stops 68 ...

Page 69: ... paper loaded in cassette select Yes If not select Change to change the setting in accordance with the size of the loaded paper 11 Open the operation panel K pull out the paper output tray L and paper output support M and open the output tray extension N Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 69 ...

Page 70: ...ed in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 70 ...

Page 71: ...istened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the crease The figures above show a side view o...

Page 72: ... guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 72 ...

Page 73: ... align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover gently 73 ...

Page 74: ...envelopes loaded in rear tray select Yes If not select Change to change the settings in accordance with the size and type of the loaded envelopes 9 Open the operation panel F pull out the paper output tray G and paper output support H and open the output tray extension I Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 74 ...

Page 75: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 75 ...

Page 76: ...Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF Auto Document Feeder Loading Based on Use Supported Originals 76 ...

Page 77: ...ccording to the size type or usage Note For details on the supported originals see below Supported Originals Loading Documents Photos or Book on Platen Loading Two or More Sheets of Document of the Same Size and Thickness in the ADF You can also load a sheet of document in the ADF Note To scan the original at optimum quality load it on the platen 77 ...

Page 78: ...serve the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original 3 Close the document cover gently 78 ...

Page 79: ...Important After loading the original on the platen be sure to close the document cover before starting to copy or scan 79 ...

Page 80: ...cument output slot It may cause damage Note To scan a document at optimum quality load it on the platen The duplex original cannot be scanned automatically by ADF 1 Make sure any original has been removed from platen 2 Open document tray A 3 Slide the document guide B all the way out 4 Insert document WITH SIDE TO SCAN FACING UP in document tray until you hear a beep sound 80 ...

Page 81: ...tops Note For details on the supported originals see below Supported Originals 5 Adjust document guide to match width of document Do not slide the document guide too hard against the document The document may not be fed properly 81 ...

Page 82: ... size A4 Letter etc for Scan size to scan origi nals Photos Postcards Business Cards and Disc BD DVD CD Scanning only one original If you scan using the operation panel fol low the operation below Select Auto scan for Doc type in Scan Select Photo for Doc type in Scan and specify Auto scan for Scan size to scan originals Loading Only One Original in Center of Platen Scanning two or more originals ...

Page 83: ...nally striped area cannot be scanned Important The printer cannot scan the striped area A 0 04 in 1 mm from the edges of the platen glass Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN with 0 40 in 1 cm or more space between the edges diagonally striped area of the platen Portions placed on the diagonally striped area cannot be scanned 83 ...

Page 84: ...ls Portions placed on the diagonally striped area cannot be scanned You can place up to 12 items B More than 0 40 in 1 cm Note The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 in 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may ...

Page 85: ... 8 3 x 11 0 in 210 x 280 mm Duplex copying or 2 on 1 4 on 1 copying A4 Letter only Quantity A4 Letter Max 20 sheets 20 lb 75 g m2 paper up to 0 08 in 2 mm high Legal Max 5 sheets 20 lb 75 g m2 paper up to 0 02 in 0 5 mm high Thickness 0 003 to 0 005 in 0 07 to 0 13 mm Weight 16 0 to 25 3 lb 60 to 95 g m2 Note Make sure any liquids on documents such as glue ink or correction fluid are dry before lo...

Page 86: ...Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents 86 ...

Page 87: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 87 ...

Page 88: ...liant with the Design rule for Camera File system Exif 2 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card SDXC memory card Memory Cards that Require a Card Adapter Be sure to attach the special card adapters to t...

Page 89: ...2 2 2 21 2 3 compliant TIFF Exif 2 2 2 21 2 3 compliant Other image or movie types such as RAW images cannot be printed The printer accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microsoft 89 ...

Page 90: ...nsert the memory card into the card slot Insert your memory card straightforward WITH THE LABELED SIDE FACING UP into the card slot When the memory card is inserted properly the Access lamp A will light up Be sure to attach the card adapter to the following types of memory card before inserting to the card slot miniSD Card miniSDHC Card microSD Card microSDHC Card microSDXC Card Important Part of ...

Page 91: ...remove it straightforward from the printer Important Do not remove the memory card while the Access lamp is flashing The Access lamp flashes while the printer is reading or writing data from to the memory card If you remove the memory card or turn off the power while the Access lamp is flashing the data saved on the memory card can be damaged 91 ...

Page 92: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips 92 ...

Page 93: ...ink tanks Replacing Procedure When you need to replace an ink tank follow the procedure below 1 Check that printer is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic parts or other par...

Page 94: ... orange tape B completely then remove the protective film C completely Important If the orange tape remains on the Y shape air hole D ink may splash or the printer may not print properly 5 Hold the ink tank with the orange protective cap E pointing up while being careful not to block the Y shape air hole D 94 ...

Page 95: ...he sides of the ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them 7 Insert the front end of the ink tank into the print head at a slant Make sure that the position of the ink tank matches the label 95 ...

Page 96: ... wrong position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit cover gently Caution When closing the scanning unit cover be careful not to get your fingers caught 96 ...

Page 97: ...will not be able to inform you when to replace the ink tank properly Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly when it is reinstalled To maintain optimal printing quality use an ink tank within six months of first use Note Color ink may be consumed even when pri...

Page 98: ...lace the ink tank with a new ink tank This appears when remaining ink level is not known Note The above screen shows estimated ink levels To access the ink purchasing site select Order ink now on this screen and display the QR code Cost of connecting to Internet is to be born by the customer Selecting Ink model no displays the Ink model number screen for checking ink numbers You can also check the...

Page 99: ...of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than black ink depending on the type of printing paper or the settings of th...

Page 100: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 100 ...

Page 101: ...the ink tank Check the ink status Checking Ink Status on the Touch Screen For Windows increasing the print quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing ...

Page 102: ...puter For Windows Cleaning the Print Heads For macOS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair When the Print Results Are ...

Page 103: ...Adjusting Print Head Position 103 ...

Page 104: ...ter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Nozzle Check The confirmation screen will appear 6 Select Yes The nozzle check pattern will be prin...

Page 105: ...y 1 Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are present 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen 105 ...

Page 106: ...esent in the pattern C or pattern D or in both patterns The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation s...

Page 107: ...ck that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head Do not perform any other ...

Page 108: ...The nozzle check pattern will be printed 8 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 108 ...

Page 109: ...rned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Deep Cleaning The confirmation screen will appear 6 Select Yes The printer starts cleaning the print head deeply Do not perform any other operation...

Page 110: ...s not printed properly replace the ink tank of that color If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours Do not unplug the power cord when turning off the power If the problem is still not resolved the print head may be damaged Contact your nearest Canon service center to request a repair 110 ...

Page 111: ...d to prepare two sheets of A4 or Letter sized plain paper 1 Check that printer is turned on 2 Load two sheets of A4 or Letter sized plain paper in cassette Loading Plain Paper in Cassette 3 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Print Head Alignment Auto The confirmation screen will appear 6 ...

Page 112: ...it may not be scanned properly 7 Confirm the message then load the print head alignment sheet on the platen Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 8 Close the document cover gently then select OK 112 ...

Page 113: ... to release the error then take appropriate action When Error Occurred 9 When the completion message appears select OK Remove the print head alignment sheet on the platen Note For Windows when the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position manually from the computer Adjusting Print Head Position Manually To pri...

Page 114: ...Performing Maintenance Functions from Your Computer macOS Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 114 ...

Page 115: ... Supplies 3 Click Show Printer Webpage in General tab Remote UI starts Note The password may have to be entered after Remote UI starts In such a case enter the password and click OK In case you do not know the password click Passwords and cookies Related Topics Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer Printing a Nozzle Check Pattern Managing the...

Page 116: ... there has it been peeled off completely Any remaining tape will hinder ink output Did you install the inks in their correct positions 3 Perform Cleaning Click Yes Print head Cleaning starts 4 Complete Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No If cleanin...

Page 117: ...mplete Deep Cleaning Next the message for Nozzle Check pattern printing is displayed 5 Check the results To check whether the print quality has improved click Yes To cancel the check process click No Important Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print head frequently will rapidly deplete your printer s ink supply Perform Cleaning only when necessary Note If the...

Page 118: ... 3 Load paper in printer Load one sheet of A4 size or Letter size plain paper into the cassette 4 Run head position adjustment Check that the printer power is on and then click Yes Head alignment starts Proceed with the operations in accordance with the messages on the screen Important Do not open the scanning unit cover while printing is in progress otherwise printing will stop Note You can print...

Page 119: ...e ink status appears as an illustration Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear Ink model number You can look up the correct ink tank for your printer Note To check the ink status you can also display the pop up menu of the Print dialog and select Supply Levels 119 ...

Page 120: ...ng Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF Auto Document Feeder Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 120 ...

Page 121: ...er is turned on 2 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller Cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette...

Page 122: ...g Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette 10 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 122 ...

Page 123: ... is turned on 2 Select Setup on HOME screen Using Touch Screen The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom Plate Cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the cassette then select OK 7 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the pap...

Page 124: ... facing to the far side 10 Mount cassette cover and insert cassette into printer 11 Select OK The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 12 When the completion message appears select OK 124 ...

Page 125: ...er If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplug the power cord before cleaning the printer 125 ...

Page 126: ...ecautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using Touch Screen Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 126 ...

Page 127: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 127 ...

Page 128: ...ts such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by twisting bundling tying pulling...

Page 129: ... its sides and carry it with both hands General Notices Choosing a Location Refer to Specifications in the Online manual for details on operating environment Do not install the printer in a location that is unstable or subject to excessive vibration Do not install the printer in locations that get very hot direct sunlight or close to a heating source very humid or dusty locations or outdoors Do no...

Page 130: ...s and staples and containers holding flammable liquids such as alcohol or thinner Be sure to observe the following when loading the original on the platen Failure to observe the following may cause the scanner to malfunction or the platen glass to break Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass s...

Page 131: ...r l appareil pendant un orage électrique Ceci peut présenter un risque de choc électrique causé par la foudre 3 Ne pas utiliser l appareil pour signaler une fuite de gaz s il est situé près de la fuite ATTENTION Pour réduire les risques d incendie utiliser uniquement des conducteurs de télécommunications 26 AWG au de section supérleure Users in the U S A FCC Notice U S A Only For 120V 60Hz model M...

Page 132: ...or transmitter The equipment complies with FCC radiation exposure limits for at uncontrolled equipment This equipment should be installed and operated with minimum distance at least 20cm between the radiator and persons body excluding extremities hands wrists feet and ankles and must not be colocated or operated with any other antenna or transmitter Canon U S A Inc One Canon Park Melville New York...

Page 133: ...f the power and disconnect the power cord The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment Information regarding Authorized Service Facility locations can be obtained by calling the Canon Customer Center Rights of th...

Page 134: ...WEEE EU EEA This regulation is only for European Union and EEA Norway Iceland and Liechtenstein There is no information to inform here 134 ...

Page 135: ... Precautions Canceling Print Jobs Legal Restrictions on Scanning Copying Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 135 ...

Page 136: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 137: ...Printer Handling Precautions Be careful not to let anything get inside the document output slot It may cause damage 137 ...

Page 138: ... to the printer When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Check that ON lamp is off and unplug power cord Important Do not unplug the printer while the ON lamp is lit or flashing as it may cause malfunction or damage to the printer ma...

Page 139: ...der to delete such information and prevent third parties from accessing it Select Setup on HOME screen and select Printer settings Reset settings Reset all Yes For printers with fax capabilities user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data Backed up data can be restored to the repa...

Page 140: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 141: ...Main Components and Their Use Main Components Power Supply Using Touch Screen 141 ...

Page 142: ...Main Components Front View Rear View Inside View Operation Panel 142 ...

Page 143: ... time Loading Documents in the ADF Auto Document Feeder C Document Feeder Cover Open when clearing jammed documents D Document Guide Adjust this guide to match the width of document in the ADF E Paper Support Extend to load paper in the rear tray F Rear Tray Cover Open to load paper in the rear tray G Feed Slot Cover Prevents anything from falling into the feed slot Open it to slide the paper guid...

Page 144: ... to scan facing up K Document Output Slot Documents scanned from the ADF are delivered here L Document Cover Open to load an original on the platen M Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Plain Paper in Cassette N Paper Guides Align with right left front sides of the paper stack O Cassette Cover Detach to load paper in the casse...

Page 145: ...T Access lamp Lights or flashes to indicate the memory card status Inserting the Memory Card U Platen Load an original here 145 ...

Page 146: ...Plug in the LAN cable to connect the printer to a LAN E External Device Jack Connect an external device such as telephone or answering device F Rear Cover Detach when removing jammed paper G Transport Unit Cover Open when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer This can cause tr...

Page 147: ...ver Scans originals Also lift and open it to replace an ink tank or to remove jammed paper inside the printer B Print Head Holder The print head is pre installed Note For details on replacing an ink tank see Replacing Ink Tanks 147 ...

Page 148: ... cover is closed B Touch Screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button You can also preview photos on a memory card before printing Using Touch Screen C FAX Memory lamp Lights when there are received or unsent documents stored in the printer s memory 148 ...

Page 149: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 149 ...

Page 150: ...it the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To restore the display touch the touch screen The print operation from a computer can also restore the display 150 ...

Page 151: ...layed on the touch screen see When Error Occurred You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer Press the ON...

Page 152: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 152 ...

Page 153: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 153 ...

Page 154: ...r clogging of the print head and print quality may be reduced Unplugging the printer will reset the date time setting and erase all documents in the printer s memory Send faxes print documents or save jobs to a memory card as needed before unplugging the printer 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power co...

Page 155: ...tus Select to display the basic network information or to change the network settings The icon differs depending on the network of use or the network status Wi Fi is enabled and the printer is connected to the wireless router Note Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over Wi Fi without any problems Signal strength 51 or more The prob...

Page 156: ...ooth connection Easy wireless connect Bluetooth settings D Setup Displays the printer s setting menus or the maintenance menus NEW appears when there is an update notification or information from PIXMA MAXIFY Cloud Link Firmware update Using PIXMA MAXIFY Cloud Link E Hint Displays quick guides about such procedures as loading paper and troubleshooting and such information as estimated ink level an...

Page 157: ... settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing the touch screen Pressing the touch screen with other than your finger especially with sharpened tips such as on ballpoint pens pencils or nails Touching the touch screen with wet or dirty hands Placing any objects on the touch scr...

Page 158: ...ously keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the screen move your finger up down left or right Use to view lists of items or move sliders 158 ...

Page 159: ...159 ...

Page 160: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 160 ...

Page 161: ...Changing Printer Settings from Your Computer macOS Managing the Printer Power Changing the Printer Operation Mode 161 ...

Page 162: ...n function automatically turns on the printer when data is received 1 Selecting Printer settings from Remote UI 2 Click Energy saving settings 3 Complete the following settings Auto power off Specify the time from the list Printer automatically turns itself off when data is not sent within the specified time or the printer has remained inactive Auto power on When you check this check box the print...

Page 163: ... deselected at the time of printing from PC you can continue to print without the message display even if the paper settings set in the Print dialog differs from the paper information registered to the printer Ink drying wait time You can set the length of the printer rest time until printing of the next page begins The wait time becomes longer as the value set in the list increases and shorter as...

Page 164: ...tems on Operation Panel FAX settings Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other printer settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 164 ...

Page 165: ...ps to specify Amount of extension as an example 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Device settings The Device settings screen is displayed 4 Select a setting item to adjust The setting screen for the selected item is displayed 5 Select a setting item 6 Select a setting to specify 165 ...

Page 166: ...For more on setting items on the operation panel Setting Items on Operation Panel 166 ...

Page 167: ... Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 167 ...

Page 168: ...ting may not be available depending on the country or region of purchase Telephone line auto selection China only If you select ON the telephone line type is selected automatically If you select OFF you can select the telephone line type manually Setting Telephone Line Type Advanced FAX settings Error reduction setting VoIP If you select Reduce it may be possible to reduce the incidence of communi...

Page 169: ...s using the ADF selects whether to convert them into black white data if the recipient s fax device does not support color faxing If you select Disconnect the printer does not send color documents when the recipient s fax device does not support color faxing RX image reduction Enables disables automatic reduction of incoming faxes so that they fit in the selected paper If you select ON you can sel...

Page 170: ...ils on the procedure to print ACTIVITY REPORT manually Summary of Reports and Lists TX report Selects whether to print TX REPORT ERROR TX REPORT automatically after sending a fax If you print the report select Print error only or Print for each TX If you select Print error only or Print for each TX you can specify the print setting that the first page of the fax is printed along with the report RX...

Page 171: ...ecting Fax Reception Caller rejection If you subscribe to the Caller ID service the printer detects the sender s Caller ID If the sender s ID matches the condition specified in this setting the printer rejects the phone call or fax reception from the sender If you select Yes on the subscribing confirmation screen you can specify the settings of rejection Using Caller ID Service to Reject Calls Not...

Page 172: ...re printing in Borderless specifying Extended amount Large for this setting may help solve the problem Auto photo fix settings When ON is selected you can select whether to print photos using the Exif information recorded in the image files in the following cases Auto photo fix is selected for Photo fix when printing from a memory card The print setting on the PictBridge Wi Fi compliant device is ...

Page 173: ...XXXXXXXXXXXXX XXXXXXXXXXXXXXXX up to 32 characters Wi Fi security Inactive WEP 64bit WEP 128bit WPA PSK TKIP WPA PSK AES WPA2 PSK TKIP WPA2 PSK AES Signal strength XXX IPv4 address XXX XXX XXX XXX 12 characters IPv4 subnet mask XXX XXX XXX XXX 12 characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address W...

Page 174: ...method Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS PIN code method Follow the on screen instructions during setup Advanced setup For details on each setting item Advanced setup Wireless Direct Wireless Direct setting list The network settings information of the printer appears when it is connected by the wireless direct Some setting ite...

Page 175: ...he printer s name displayed on a Wi Fi Direct compatible device for Wireless Direct Change password Changes the password for Wireless Direct Connection request confirmation Selecting ON displays the confirmation screen when a Wi Fi Direct compatible device is connecting the printer Advanced setup For details on each setting item Advanced setup Wired LAN Wired LAN setting list The network settings ...

Page 176: ... printer name as that already used for other LAN connected devices You cannot use a hyphen for the initial or last character of the printer name TCP IP settings Performs IPv4 or IPv6 setting WSD settings Setting items when you use WSD one of the network protocols supported in Windows Enable disable WSD Selects whether WSD is enabled or disabled Note When this setting is enabled the printer icon is...

Page 177: ...bles disables RAW printing LLMNR Enables disables LLMNR Link Local Multicast Name Resolution Selecting Enable allows the printer to detect printer s IP address from the printer name without a DNS server IPP settings Selecting Enable allows you to print via the network with the IPP protocol PictBridge communication Setting items for printing from a PictBridge Wi Fi compliant device Enable disable c...

Page 178: ...itional sub settings This setting may not be available depending on the country or region of purchase Start date time Sets the date and time that summer time starts Month Specify the month Week Specify the week DOW Specify the day of the week The screen to set the shift time to start summer time will be displayed after specifying the items above and selecting OK After specifying the shift time and...

Page 179: ...nting data is sent to the printer Note You can also select this setting by selecting Setup on the HOME screen selecting ECO and then selecting Energy saving settings ECO settings Original removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning Important Depending on the type of original or the state of t...

Page 180: ... Keyboard layout Select the keyboard layout from the following three types QWERTY QWERTZ AZERTY 180 ...

Page 181: ...ese English German French Italian Spanish Portuguese Dutch Danish Norwegian Swedish Finnish Russian Ukrainian Polish Czech Slovene Hungarian Slovak Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Korean Traditional Chinese Thai Indonesian Vietnamese 181 ...

Page 182: ...date is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select OK and try again after a while Check current version You can check the current firmware version Update notification settings When ON is selected and the firmware update is available the screen to inform ...

Page 183: ... setup again as necessary Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting perform setup again as necessary Note You cannot set the following setting items back to the default The language displayed on the touch screen The current position of th...

Page 184: ... paper size and the media type you load on the rear tray Cassette paper settings Registers the paper size and the media type you load in the cassette Note Plain paper can only be loaded in the cassette Detect paper setting mismatch If you select Enable the printer detects whether the paper size and the media type are identical with those registered in Feed settings If printing starts with the sett...

Page 185: ...printer to from Canon Inkjet Cloud Printing Center Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center Issue registration code In order to link the web service and printer obtain the registration code from the service origin DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow t...

Page 186: ...n 2 Select Setup on the HOME screen Using Touch Screen 3 Select ECO 4 Select Energy saving settings 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command f...

Page 187: ...copying as a default B Select two sided printing of PDF files saved on a memory card as a default C Select two sided printing of sent received faxes reports or lists as a default D Select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on the setting items for duplex printing on each print settings screen 187 ...

Page 188: ...e Setting Sender Information Follow the procedure below to perform setting 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Quiet setting 4 Select ON or Use during specified hours When ON is selected You can reduce the operating noise while printing is in progress When Use during specified hours is selected The screen to specify starting ending time i...

Page 189: ... selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer the printer driver or ScanGear scanner driver No matter how you set the quiet mode the mode is applied when you perform operations from the operation pan...

Page 190: ... address Wi Fi Displays the MAC address for Wi Fi MAC address Wired LAN Displays the MAC address for wired LAN Root cert thumbprint SHA 1 Shows the root certification thumbprint SHA 1 of the printer Note If the password is set to the printer the password may be requested Root cert thumbprint SHA 256 Shows the root certification thumbprint SHA 256 of the printer Note If the password is set to the p...

Page 191: ...umidity conditions Recommended conditions Temperature 59 to 86 F 15 to 30 C Humidity 10 to 80 RH no condensation For the temperature and humidity conditions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is o...

Page 192: ... mode Super G3 G3 Data compressing system Black MH MR MMR Color JPEG Modem speed max 33 6 kbps Automatic fallback Transmission speed Black Approx 3 seconds page at 33 6 kbps Based on ITU T No 1 chart for US specifications and Canon FAX Standard chart No 1 for others both in standard mode Color Approx 1 minute page at 33 6 kbps Based on Canon COLOR FAX TEST SHEET Gradation Black 256 levels Color 24...

Page 193: ...IPv4 IPv6 Wired LAN Supported Standards IEEE802 3u 100BASE TX IEEE802 3 10BASE T Transfer speed 10 Mbps 100 Mbps auto switching Wi Fi Supported Standards IEEE802 11n IEEE802 11g IEEE802 11b Frequency bandwidth 2 4 GHz Channel 1 11 or 1 13 Frequency bandwidth and available channels differ depending on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on...

Page 194: ...uired for installing the driver 1 5 GB or more The necessary amount of hard disk space may be changed without notice macOS Operating System macOS 10 12 6 macOS 10 15 Other Supported OS iOS iPadOS Android Chrome OS Some functions may not be available with the supported OS Refer to the Canon web site for details Information in this manual is subject to change without notice 194 ...

Page 195: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 195 ...

Page 196: ...ot available in some countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 70...

Page 197: ...ttings on the Printer Driver and the Printer Media Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera When using art paper see Before Printing on Art Paper Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are ...

Page 198: ...e DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Card 2 17 x3 58 Special sizes Minimum size 2 17 x 3 50 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 198 ...

Page 199: ...x 80 sheets High Resolution Paper HR 101N 1 Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 101 A4 Letter 5 x7 13x18cm 8 ...

Page 200: ... this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution...

Page 201: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 202: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 203: ...olypropylene polyethylene horse hair or goat hair Important Be sure not to use brushes as shown below The printing surface may be damaged Not OK brush made from hard material cloth or washcloth sticky and abrasive materials Paper dust removal procedure 1 Check that the brush is not wet and free from dust or dirt 2 Brush the overall printing surface carefully in one direction Important Be sure to b...

Page 204: ...3 To complete the removal of paper dust brush the paper in the other direction from top to bottom 204 ...

Page 205: ...Printing Printing from Computer Printing from Smartphone Tablet Printing Using Operation Panel Printing from Digital Camera Using PIXMA MAXIFY Cloud Link Paper Settings 205 ...

Page 206: ...Printing from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing from Chrome OS 206 ...

Page 207: ...inting Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 207 ...

Page 208: ...hods Connected to the same network over a LAN Connected directly without wireless router Direct Connection Connected by USB Print from a Mac 1 Check that printer is turned on Note If Auto power on is enabled printer automatically turns itself on when receiving a print job 2 Load paper in printer 3 Select paper size and paper type from printer Register the set paper size and paper type on the print...

Page 209: ...ou are not printing on both sides of the paper Important An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer Select the correct items on the print dialog and the printer that correspond to the paper being printed If printing in A4 A5 JIS B5 or US Letter set the desired feed position Main Tray or Rear Tray from Feed from of the pri...

Page 210: ...jour settings of printer are disabled Check LAN settings of printer and enable Bonjour settings Refer to Cannot Print Using AirPrint for printing problems The display of the settings screen may differ depending on the application software you are using If you print with Media Type set to Premium Fine Art Rough the paper may get rubbed reducing the print quality at the top and bottom edges When cre...

Page 211: ...ing any margin around it set borderless printing The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Set the Amount of extension on the printer operation panel For information on how to set the amount of extension see Print settings Important When the Extended amount Large is set the back side of the paper may become smudged 2 Select sheet size for borderle...

Page 212: ...commended if Plain Paper is selected for Media Type in Media Quality Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems However the portion of the document extending off the paper range will not be printed and for this reason the subjects around the perimeter of a photo may not be printed If you are not satisf...

Page 213: ...type according to your purpose When you print on the address side register Hagaki 3 Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog When you print on the address side select Postcard Select Hagaki Hagaki A Hagaki K Hagaki K A Ink Jet Hagaki Ink Jet Hagaki A for Media Type from the print dialog Important This printer...

Page 214: ...ided check mark If you print with the Two Sided check mark on the printing result may not be as you intended You will get cleaner printing if you print the message side first and then print the address side 5 Click Print The printer prints according to the specified settings 214 ...

Page 215: ... Default is selected in the displayed dialog Note It may take a little time for the name of your printer to appear 2 Select the printer Select the printer listed as Bonjour Multifunction Note Check the following if printer does not appear Printer is on Firewall function of the security software is off In case of Wi Fi connection Printer is either connected to the wireless router or directly connec...

Page 216: ... Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print dialog opens 216 ...

Page 217: ...t Queue 2 Check the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printing all documents Displayed only when printing of all documents is being stopped and resumes printing all documents Important If an error occurs an error message will ...

Page 218: ...remaining Delete unnecessary print jobs from the print status check screen 1 Open System Preferences and select Printers Scanners 2 Select your model and then click Open Print Queue The print status check screen appears 3 Select the unnecessary print job and click Delete The selected print jobs will be deleted 218 ...

Page 219: ...he printer and PC You cannot remove the printer if not logged in as the administrator For information about an administrative user see Users Groups from System Preferences 1 Open System Preferences and select Printers Scanners 2 Delete printer from list of printers Select the printer you wish to remove from the list of printers and click Click Delete Printer when the confirmation message appears 2...

Page 220: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 220 ...

Page 221: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android 221 ...

Page 222: ...Printing Photo Data Printing Photographs Saved on Memory Card Basic Setting Items for Photo Printing Using Operation Panel 222 ...

Page 223: ...d print menus the photo selection screen is displayed If both photo files and PDF files are saved on the memory card the confirmation screen to select which file you print is displayed Select Print photos in the displayed screen If no printable photo data is saved on the memory card Saved data is not of a supported type is displayed on the touch screen If more than 2 000 photo data are saved on th...

Page 224: ...er of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Check total no of copies screen you can change the number of copies for each photo B Specify the number of copies Tap or to specify the number of copies Touch and hold to specify the number of copies by 10 copies You can also flick the number to speci...

Page 225: ...itch the photo group For details Using Useful Display Functions D Select to display the Settings screen You can change the settings of page size media type and print quality and so on For more on the setting items Setting Items for Photo Printing Using Operation Panel E Select to display two photos side by side For more on the display method Using Useful Display Functions 225 ...

Page 226: ...lay photo with specifying the date last modified date of data For details Using Useful Display Functions H Select to display the multiple photos at once For more on the display method Using Useful Display Functions 8 Tap Color The printer starts printing Note Tap Stop to cancel printing 226 ...

Page 227: ... photo included in the print job 3 Tap Color The reserved photo is printed next to the photo that has already been started printing If you want to print more photos operate from step 1 again Note While processing the print job you cannot display the HOME screen change the print menu or print from the computer or other devices While processing the print job the photo in other group is not selected ...

Page 228: ...ch cannot be specified in combination is selected and Error details are displayed on the touch screen In this case select on the upper left on the touch screen to check the message and change the setting The settings of the page size media type etc are retained even if another print menu is selected or the printer is turned off You can specify the following setting items Paper src Select a paper s...

Page 229: ...e with the most suitable color brightness or contrasts automatically to print Note As a default photos on the memory card are printed with auto correction applied If No correction is selected photos are printed without correction Red EyeCorrection Corrects red eyes in portraits caused by flash photography Depending on the type of the photo red eyes may not be corrected or parts other than the eyes...

Page 230: ...hen you print or copy from the operation panel of the printer when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed If the page size on the touch screen matches the ...

Page 231: ...ad only plain paper in the cassette Important For more on the proper combination of paper settings you can specify by the printer driver Windows or on the touch screen Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing copying are different from the paper information registered to the ...

Page 232: ... A5 and the paper information registered to the printer is A4 the printer starts printing copying on the paper loaded in the rear tray or in the cassette without changing the paper size setting for printing copying Replace the paper and print Select if you want to print after replacing the paper of the rear tray or the cassette For example when the paper size setting for printing copying is A5 and...

Page 233: ...splaying the Message which Prevents Misprinting When you print copy using the operation panel of the printer or when you print from smartphone tablet The message which prevents misprinting is enabled by default To change the setting Feed settings When you print from Windows The message which prevents misprinting is disabled by default To change the setting Changing the Printer Operation Mode When ...

Page 234: ...Copying Making Copies Basics Reducing Enlarging Copies Two Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet 234 ...

Page 235: ...the HOME screen Using Touch Screen 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen or in ADF Auto Document Feeder 6 Specify settings as necessary A The scanning method and copy layout are displayed Switch the scanning method from the ADF and layout single sided two sided B Specify the number of copies 235 ...

Page 236: ...Remove the original on the platen or from the document output slot after copying is complete Important Do not open the document cover or remove the original from the platen until scanning is completed If you load the original in the ADF do not move the original until copying is complete Note To cancel copying tap Stop Adding Copying Job Reserve copy If you load the original on the platen you can a...

Page 237: ...screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo the operation may appear on the touch screen Select OK and wait a w...

Page 238: ...ing screen is displayed by selecting Settings in the Copy standby screen Example in Standard copy Preview When Preview is displayed on the print settings screen selecting Preview allows you to preview an image of the printout on the preview screen For details see below Displaying Preview Screen Setting Items Flick to display setting items and select the setting item to display the settings Select ...

Page 239: ...rinter is turned off When copying starts in the copy menu that is not available with the specified setting The specified function is not available with current settings is displayed on the touch screen Change the setting following the on screen instructions Following setting items can be changed Intensity Specify the intensity A Select to activate deactivate automatic intensity adjustment When ON ...

Page 240: ... is not as good as expected select Standard or High for Print qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page ADF duplex scan Select whether to perform duplex scanning from the ADF Two Sided Copying 2 sidedP...

Page 241: ...Scanning Scanning from Computer Windows Scanning from Computer macOS Scanning from Operation Panel 241 ...

Page 242: ...rpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Scanning Tips Positioning Originals Scanning from Computer Important Available functions and settings vary depending on your scanner or printer 242 ...

Page 243: ...Item Type or Purpose IJ Scan Utility Lite IJ Scan Utility Lite Features Scanning Easily Auto Scan Basics Scanning Documents and Photos Important Available functions and settings vary depending on your scanner or printer 243 ...

Page 244: ...magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder For how to specify a folder see Settings Dialog A...

Page 245: ...Note To set the applications to integrate with see Settings Dialog 245 ...

Page 246: ...itish background Items printed on white paper hand written text business cards and other unclear items Thin items Thick items When scanning two or more documents from the ADF place documents of the same size 1 Check that scanner or printer is turned on 2 Place items on platen or ADF Positioning Originals Scanning from Computer 3 Start IJ Scan Utility Lite 4 Click Auto Scanning starts Note To cance...

Page 247: ...Scanning Multiple Documents at One Time from the ADF Auto Document Feeder 247 ...

Page 248: ...ility Lite 3 To specify the paper size resolution PDF settings etc click Settings and then set each item in the Settings dialog Note Once settings are made in the Settings dialog the same settings can be used for scanning from the next time In the Settings dialog specify image processing settings such as slant correction set where to save the scanned images and more as needed When setting is compl...

Page 249: ...Scanning Tips Positioning Originals Scanning from Computer 249 ...

Page 250: ...DF Auto Document Feeder Placing Items When Using Stand Placing Items Platen Place items as described below to scan by detecting the item type and size automatically Important Depending on your model the function to scan by automatically detecting the item type and size does not appear When scanning by specifying the paper size align an upper corner of the item with the corner at the arrow alignmen...

Page 251: ...o 12 items Positions of slanted items 10 degrees or less are cor rected automatically Important Inkjet All In One printer For the portions in which items cannot be scan ned click Home to return to the top page of the Online Manual for your model and search for Loading Originals Personal scanner For the portions in which items cannot be scan ned click Home to return to the top page of the Online Ma...

Page 252: ...an facing up in document tray Insert the document until it stops 5 Adjust document guide B to match width of document Do not slide the document guide too hard against the document The document may not be fed properly Note When scanning duplex documents place the front sides facing up They will not be scanned correctly if placed the other way around 252 ...

Page 253: ...ign it with the alignment mark Important If you open the document cover wide the scanner may fall over Portions placed over A 0 094 inch 2 4 mm from the left edge of the platen or B 0 106 inch 2 7 mm from the front edge cannot be scanned 2 Gently close document cover While scanning hold the document cover gently with your hand to keep it closed 253 ...

Page 254: ...he upright position Do not subject the scanner to vibration during operation The correct image results may not be obtained for example images may blur The item type may not be detected automatically In that case specify the item type in IJ Scan Utility and scan 254 ...

Page 255: ...Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer Windows Sending Faxes from Computer Mac OS Receiving Faxes Other Useful Fax Functions 255 ...

Page 256: ...not be able to send or receive faxes make copies or scan originals When you are connecting the telephone whether or not you can use it depends upon your telephone line or telephone Setting Up Printer The printer must be set up depending on your telephone line and use of the faxing function All Setup FAX Setup Guide Individual Setup Step1 Connecting Telephone Line Step2 Setting Telephone Line Type ...

Page 257: ...el during fax transmission or reception the fax image may be corrupted or a communication error may occur Such services as Caller ID etc may not operate properly on the telephone If you cannot avoid parallel connections set the receive mode to TEL priority mode understanding that the above problems may occur You will only be able to receive faxes manually Basic Connection Connecting with General T...

Page 258: ...ected to the jack on the printer you will need to purchase a B T adapter to connect as follows Attach the B T adapter to the modular cable connecting the external device then connect the B T adapter to the external device jack Connecting Various Lines This section introduces how to connect various lines These are examples and could not be guaranteed to suit every connecting condition For details r...

Page 259: ...DSL line select the same line type as you are subscribing to in Telephone line type Setting Telephone Line Type Connecting to an xDSL A Analog Subscriber Line B xDSL modem splitter may not be built in to the modem C Computer D Telephone or answering machine Important When the splitter is not built in to the xDSL modem do not branch the telephone line before the splitter wall side And also do not c...

Page 260: ...ng Telephone Line Type Connecting to an ISDN Line For details on ISDN Integrated Service Digital Network connection and settings refer to the manuals supplied with your terminal adapter or dial up router 260 ...

Page 261: ...the control device such as an xDSL modem or terminal adapter the telephone line type may not be selected correctly In this case set the line type manually For details on how to set the Telephone line type manually in China Setting the Telephone Line Type Manually in China Note Telephone line type will not appear in countries or regions where Rotary pulse is not supported You can print USER S DATA ...

Page 262: ...line type manually in China 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Device settings 4 Select FAX settings 5 Select FAX user settings 6 Select Telephone line auto selection The current telephone line type is displayed 7 Check current telephone line type and then select OK Note If you do not need to change the telephone line type tap HOME to re...

Page 263: ...9 Select a telephone line type Rotary pulse Select when your telephone line type is pulse dialing Touch tone Select when your telephone line type is tone dialing 263 ...

Page 264: ...ine for faxes and voice calls you need to connect a telephone or an answering machine to the external device jack of this printer For details on how to connect the telephone or the answering machine to the printer Basic Connection Connecting with General Telephone line Setting Receive Mode This section describes the procedure to select the receive mode 1 Check that printer is turned on 2 Select FA...

Page 265: ...is a fax hang up the handset after the printer starts receiving the fax Note The telephone may not ring when a call incomes even if it is connected to the printer depending on the type or settings of the telephone DRPD or Network switch Select when receiving voice calls with a telephone or answering machine connected to the printer and subscribing to a ring pattern detection service provided by yo...

Page 266: ...endly RX ON to switch to fax reception automatically after the answering device answers If you select User friendly RX OFF the printer does not switch from telephone calling to fax reception automatically even if the printer detects the fax signal CNG signal Select User friendly RX OFF if you want the printer not to switch automatically during a call Note If you subscribe to Duplex Ringing service...

Page 267: ... Canada only If you have subscribed to a Distinctive Ring Pattern Detection DRPD service provided by your telephone company your telephone company will assign two or more telephone numbers with distinctive ring patterns to your single telephone line allowing you to have different numbers for fax calls and voice calls using only one telephone line Your printer will automatically monitor the ring pa...

Page 268: ...6 Select Advanced 7 Select ring pattern that your telephone company assigned to your fax number 8 Specify number of time and select OK 9 Select OK The Function list screen is displayed 268 ...

Page 269: ...red recipient s name is printed when sending faxes E Page number Note You can print USER S DATA LIST to confirm the sender information you have registered Summary of Reports and Lists When sending faxes in black white you can select whether to print the sender information inside or outside the image area Specify the setting on TTI position in Advanced FAX settings under FAX settings Advanced FAX s...

Page 270: ...evice settings 4 Select Other printer settings 5 Select Date time settings 6 Set date 1 Select a setting item to change 2 Select number to enter Enter only the last two digits of the year 3 Select OK 4 Select OK again when all settings are completed 7 Set time 1 Select a setting item to change 270 ...

Page 271: ...er to automatically change the time by registering the date and time that daylight saving time summer time begins and ends Important Not all the latest information of all countries or regions is applied for Daylight saving time setting by default You need to change the default setting according to the latest information of your country or region Note This setting may not be available depending on ...

Page 272: ...tem to change and then specify the setting Select OK again when all settings are completed 2 Set time in 24 hour format when summer time starts Select a setting item to change and then specify the setting Select OK again when all settings are completed 8 Set date and time when summer time ends 1 Set date when summer time ends Select a setting item to change and then specify the setting Select OK a...

Page 273: ...en Registering User Information This section describes the procedure to register the user information Note Before sending a fax be sure to enter your name and fax telephone number in Unit name and Unit TEL on the User information settings screen for US only 1 Check that printer is turned on 2 Select Setup on the HOME screen Using Touch Screen 3 Select Device settings 4 Select FAX settings 273 ...

Page 274: ...7 Enter unit name 1 Select entry field under Unit name The screen to enter the character is displayed 2 Enter unit name 3 Select OK Note You can enter the name up to 24 characters including spaces 8 Enter unit fax telephone number 1 Select entry field under Unit TEL The screen to enter the number is displayed 2 Enter unit fax telephone number 274 ...

Page 275: ...3 Select OK Note You can enter the fax telephone number up to 20 digits including spaces 9 Select Register to finalize registration 275 ...

Page 276: ...Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 Windows Registering Recipients Using Speed Dial Utility2 macOS 276 ...

Page 277: ...tered recipients in the group Registering Recipients in Group Dial You can register up to 100 recipients in total of individual recipients and group dials Note To change the registered information of the recipient or the group dial see Changing Registered Information To delete the registered information of the recipient or the group dial see Deleting Registered Information To print a list of the r...

Page 278: ...elect TEL number registration 5 Select Directory registration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you already registered the group dial the icon and the group name are displayed next to the ID number 6 Select an unregistered ID number Note If you already registered the recipients and ...

Page 279: ... step From outgoing call log When you select this registration method the screen to select the fax telephone number from the outgoing call logs is displayed Selecting a fax telephone number from the outgoing call logs the screen to register the recipient s fax telephone number and name is displayed Go to next step From incoming call log When you select this registration method the screen to select...

Page 280: ...If you do not change the name go to next step 1 Select entry field of name The screen to enter the character is displayed 2 Enter recipient s name 3 Select OK Note You can enter the name up to 16 characters including spaces 11 Enter recipient s fax telephone number If you select a fax telephone number on From outgoing call log or From incoming call log the fax telephone number is already entered I...

Page 281: ...er FAX settings is set to Rotary pulse you can enter a tone T by selecting the Tone key 12 Select Register to finalize registration Note To register another recipient s number and name select an unregistered ID number and operate in the same procedure You can check the recipient s numbers and names you have registered by printing RECIPIENT TELEPHONE NUMBER LIST Printing List of Registered Destinat...

Page 282: ...istration 5 Select Directory registration The screen to select an ID number is displayed Note If you already registered the recipients the recipients name is displayed next to the ID number If you already registered the group dial the icon and the group name are displayed next to the ID number 6 Select an unregistered ID number Note If you already registered the recipients and they are displayed b...

Page 283: ...e 1 Select entry field of group name The screen to enter the character is displayed 2 Enter group name 3 Select OK Note You can enter the name up to 16 characters including spaces 9 Register registered recipient as a member of group dial 1 Select Add member The printer s directory is displayed 283 ...

Page 284: ...to select an initial You can search the registered recipient by initial By selecting the initial the registered recipients are displayed in alphabetical order from the selected character C Select to display the screen to select an ID number of the registered recipient You can search the registered recipient by ID number 284 ...

Page 285: ... on the list Note To delete the recipient from the group dial select a recipient that you want to delete from the list After the confirmation screen is displayed select Yes to delete the recipient from the group dial 3 To add another member select Add member again The printer s directory is displayed 4 Select a recipient to register as group member The member to register is displayed on the list R...

Page 286: ...te To register another group select an unregistered ID number and operate in the same procedure You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO LIST Printing List of Registered Destinations 286 ...

Page 287: ...registered information screen of the selected recipient is displayed 2 Select entry field of name or entry field of fax telephone numbers The each edit screen is displayed 3 Change name or fax telephone numbers 4 Select OK The touch screen returns to the registered information screen 5 Select Register To change a group dial 1 Select Edit group dial The registered information screen of the group di...

Page 288: ...When the confirmation screen is displayed select Yes to delete the recipient from the group dial 5 Select Complete to finalize changing 288 ...

Page 289: ...d 3 Select Function list The Function list screen is displayed 4 Select TEL number registration 5 Select Directory registration 6 Select a recipient or a group dial to delete 7 Delete registered information To delete an individual recipient 1 Select Delete recipient 2 When confirmation screen is displayed select Yes to delete To delete a group dial 1 Select Delete group dial 2 When confirmation sc...

Page 290: ...ction list screen is displayed 5 Select Print reports lists 6 Select Directory list 7 Select an item to print If you selected Recipient The confirmation screen asking if you print the list alphabetically by name is displayed If you select Yes Prints RECIPIENT TELEPHONE NUMBER LIST in alphabetical order If you select No Prints RECIPIENT TELEPHONE NUMBER LIST in the order of the ID number If you sel...

Page 291: ...ns it is recommended that you backup the registered data on the computer using Speed Dial Utility2 Starting Up Speed Dial Utility2 Speed Dial Utility2 Dialog Saving Registered Telephone Directory on Printer to Your Computer Registering a Fax telephone Number Using Speed Dial Utility2 Changing a Fax telephone Number Using Speed Dial Utility2 Deleting a Fax telephone Number Using Speed Dial Utility2...

Page 292: ...on to use Speed Dial Utility2 via LAN connection The password entry screen may appear during startup or operation If it appears enter the administrator password and then click OK If you do not know the administrator password contact the administrator of the printer Follow the procedure below to start up Speed Dial Utility2 1 Select Applications on Go menu of Finder 2 Double click Canon Utilities f...

Page 293: ...odel from Home of the Online Manual For printer that supports both wireless LAN connection and wired LAN connection MAC address of wired LAN connection is displayed regardless of the connection method 2 Display Printer Settings Loads the telephone directory registered on the printer that selected for Printer Name into Speed Dial Utility2 3 Setting Item List Selects a setting item for editing Choos...

Page 294: ...st are selected you cannot use the Edit button 6 Load from PC Displays the telephone directory saved on the computer 7 Instructions Displays this guide 8 Exit Quits Speed Dial Utility2 Information registered or edited using Speed Dial Utility2 is neither saved on the computer nor registered on the printer 9 Save to PC Saves the telephone directory edited using Speed Dial Utility2 on the computer 1...

Page 295: ...ber and rejected numbers that registered on the printer to the computer 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Save to PC 4 Enter file name on displayed screen and then click Save Note The data of the telephone directory RSD file rsd can be imported to other printer Registering Telephone Directory Has been Saved ...

Page 296: ...splay Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select an unoccupied code from list and then click Edit The Individual or Group Selection dialog is displayed 5 Click Register individual TEL number or Register group dial and then click Next If Register individual TEL number is selected 1 Enter name 2 Enter fax...

Page 297: ...roup dial repeat steps 4 to 6 To save the registered information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the registered information to the printer 1 Click Register to Printer 2 When message appears check it and click OK The information is registered to the printer 297 ...

Page 298: ...r Name list box and then click Display Printer Settings 3 Click TEL Number Registration from Setting Item List The list of registered fax telephone numbers is displayed 4 Select a code to change from list and then click Edit If an individual fax telephone number is selected 1 Enter a new name 2 Enter a new fax telephone number If a group dial is selected 1 Enter a new group name 2 Add or delete a ...

Page 299: ...rs or group dials repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to the printer 1 Click Register to Printer 2 When message appears check it and click OK The information is registered to the printer 299 ...

Page 300: ... fax telephone numbers is displayed 4 Select a code to delete from list and then click Delete Note To delete all fax telephone numbers on the list click Select All and then Delete 5 When confirmation screen appears click OK The selected fax telephone number is deleted To continue deleting fax telephone numbers repeat steps 4 and 5 To save the edited information on the computer 1 Click Save to PC 2...

Page 301: ...er s information is displayed 4 Select an item to change and then click Edit The User Information dialog is displayed 5 Enter new user s name on User Name and new fax telephone number in TEL Number and then click OK To save the edited information on the computer 1 Click Save to PC 2 Enter file name on displayed screen and then click Save To register the edited information to the printer 1 Click Re...

Page 302: ...played To register a rejected number 1 Select an unoccupied code from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog and then click OK To change a rejected number 1 Select a code to change from list and then click Edit 2 Enter fax telephone number in Rejected Number dialog and then click OK To delete a rejected number 1 Select a code to delete from list and then cl...

Page 303: ... using Speed Dial Utility can be loaded 1 Start up Speed Dial Utility2 2 Select a printer from Printer Name list box and then click Display Printer Settings 3 Click Load from PC 4 Select a data of telephone directory RSD file rsd to register to your printer 5 Click Open on dialog The selected telephone directory is displayed Note If you select the data of the telephone directory RSD file rsd that ...

Page 304: ...Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax Telephone Number Basic Resending Faxes Redialing Busy Number Setting Items for Sending Faxes 304 ...

Page 305: ...er Speaking on Telephone 1 Check that printer is turned on 2 Load original on platen or in ADF Auto Document Feeder Note For details on the types conditions of document and how to load the document Loading Originals 3 Select FAX on the HOME screen Using Touch Screen The Fax standby screen is displayed A The receive mode selected currently is displayed B The date and time are displayed C Select to ...

Page 306: ...u have not set up the printer for sending receiving faxes yet the message for setup is displayed on the touch screen when you select FAX on the HOME screen for the first time When you set up for faxing follow the procedure according to the instructions on the touch screen 4 Dial recipient s fax telephone number 1 Select entry field of fax telephone numbers 2 Enter fax telephone number A Enters the...

Page 307: ... a fax transmission tap Stop To cancel a fax transmission while it is in progress tap Stop and then follow the instructions on the touch screen If documents remain in the ADF after the Stop is tappedd while scanning is in progress Document in ADF Remove the document from the document tray and tap OK is displayed on the touch screen By selecting OK the remaining documents are automatically ejected ...

Page 308: ... number In case the printer was not able to send a fax such as when the recipient s line was busy it has the function to automatically redial the number after a specified interval Automatic redialing is enabled by default Automatic Redialing Unsent documents such as those pending redial are stored in the printer s memory They are not stored in the case of a sending error Document Stored in Printer...

Page 309: ...e Number Automatic Redialing You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Enable and specify the automatic redialing setting on Auto redial in Advanced FAX settings under FAX settings Advanced FAX settings Important While automatic redialing the ...

Page 310: ...ing Note For manual redialing the printer memorizes up to 10 recent recipients dialed by entering the fax telephone numbers Note that the printer does not memorize any recipients dialed using the redial function or selecting from the directory To cancel manual redialing tap Stop To cancel a fax transmission while it is in progress tap Stop and then follow the instructions on the touch screen If do...

Page 311: ...nt documents Extra fine Suitable for detailed illustration or fine print quality documents If the recipient s fax device is not compatible with Extra fine 300 x 300 dpi the fax will be sent in the Standard or Fine resolution Photo Suitable for photographs Note When sending a color fax documents are always scanned in the same resolution 200 x 200 dpi The image quality compression rate is determined...

Page 312: ...Select a setting of the scan contrast from Lower Standard and Higher The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK 312 ...

Page 313: ...Sending Faxes from Computer Mac OS Sending Faxes Using AirPrint General Notes Fax Transmission Using AirPrint 313 ...

Page 314: ...ust be connected correctly Adding Printer to Computer 1 Open System Preferences and select Printers Scanners Print Scan 2 Click to display printer list 3 Select printer model name with Bonjour Multifunction displayed Note If the printer does not appear check the following The printer is turned on The firewall function of the security software is off The printer is connected to the access point or ...

Page 315: ...cument to fax 3 Open Print dialog To open the Print dialog you typically select Print from the File menu of your application software 4 Select Canon XXX series Fax where XXX is the model name from Printer list 5 Specify fax paper settings as needed 315 ...

Page 316: ...6 Enter fax telephone numbers in To 316 ...

Page 317: ...busy the number is redialed automatically according to the automatic redialing setting of the printer You can enable or disable automatic redialing If you enable automatic redialing you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts Note To cancel automatic redialing wait until redialing starts and then press the printer s Stop bu...

Page 318: ... Character Explanation 0 9 For use in telephone and fax numbers space To make the number easier to read You cannot insert a space at the front of a number You can use the following characters for Dialing Prefix Character Explanation 0 9 For use in telephone and fax numbers p To place a pause between numbers T Numbers after the T will be sent as a tone signal space To make the number easier to read...

Page 319: ...Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception 319 ...

Page 320: ...E screen Using Touch Screen The Fax standby screen is displayed 3 Check receive mode setting Check the receive mode setting displayed on the Fax standby screen Note For details on how to change the receive mode Setting Receive Mode 4 Load paper Load the sheets of plain paper 5 Specify paper settings as necessary Changing Paper Settings This completes the preparation for receiving fax When a fax is...

Page 321: ...rily in its memory memory receiving Memory Reception When receiving a fax you can save received faxes on a memory card as PDF files automatically Saving Received Faxes Automatically on Memory Card When TEL priority mode is selected When the call is a fax The telephone will ring when a call incomes Pick up the handset If you hear the fax tone wait for at least 5 seconds after it stops and then hang...

Page 322: ...de is turned off on the answering device pick up the handset If you hear the fax tone wait for at least 5 seconds after it stops and then hang up the handset If Manual auto switch ON is selected in Advanced set RX start time to longer than the time before the answering device starts playing the answering message After making this setting we recommend that you call the answering device using a mobi...

Page 323: ...r Network switch is selected When the call is a fax The telephone will ring when a call incomes The printer will receive the fax automatically when the fax ring pattern is detected Note You can change the number of times to ring the telephone Advanced Settings of Receive Mode When the call is a voice call The telephone will ring when a call incomes When the printer does not detect the fax ring pat...

Page 324: ...y For DRPD You need to select the appropriate ring pattern on the printer Setting DRPD Ring Pattern US and Canada only For Network switch The name of this service varies depending on the country or region of purchase This setting may not be also available depending on the country or region of purchase 324 ...

Page 325: ...t in Printer s Memory If no paper is loaded or paper has run out while printing is in progress the received faxes are stored in the printer s memory and the error message for no paper is displayed on the touch screen In this case load paper and select OK You can also tap Stop to close the message and print the stored documents in the printer s memory later Printing Document in Printer s Memory Not...

Page 326: ...ches the paper settings page size and media type is loaded 2 sidedPrintSetting Select two sided printing or single sided printing Two sided printing is available for black white faxes Color faxes are printed on the single side of paper regardless of this setting After 2 sided is selected for 2 sidedPrintSetting select Advanced to specify the stapling side Note When Page size is set to A4 or Letter...

Page 327: ...r Received documents in Auto print settings under FAX settings Auto print settings An error has occurred on the printer If you select Print for Received documents in Auto print settings under FAX settings a received fax will be printed automatically However if any of the following errors occurs the received fax will not be printed It will instead be stored in the printer s memory When the error is...

Page 328: ...a fax Tap HOME and select FAX to resume printing of the fax Note The printer can store up to max 250 pages max 30 documents of faxes in the printer s memory When using ITU T No 1 chart Standard mode If the printer s memory becomes full during memory reception only pages which already have been received are stored in the memory Print the received faxes stored in the printer s memory save them on th...

Page 329: ...Other Useful Fax Functions Document Stored in Printer s Memory 329 ...

Page 330: ...Important If you unplug the power cord of the printer all faxes stored in the printer s memory are deleted For details on how to unplug the power cord refer to Unplugging the Printer You can print or delete the faxes stored in the printer s memory You can also save the received faxes stored in the printer s memory on the memory card To print a document in the printer s memory Printing Document in ...

Page 331: ...n The Fax standby screen is displayed 4 Select Function list The Function list screen is displayed 5 Select Memory reference The memory list is displayed A Date and time of transaction and fax telephone number B Transaction number TX RX NO A transaction number from 0001 to 4999 indicates a document being sent A transaction number from 5001 to 9999 indicates a document being received C Color is dis...

Page 332: ...mory There is no document that can be printed is displayed Select OK to return to the previous screen The confirmation screen to select whether to print only the first page of the document is displayed If you select Yes only the first page of the document will be printed The document is still stored in the printer s memory If you select No all pages of the document will be printed The screen to co...

Page 333: ...Touch Screen The Fax standby screen is displayed 3 Select Function list The Function list screen is displayed 4 Select Memory reference The memory list is displayed A Date and time of transaction and fax telephone number B Transaction number TX RX NO A transaction number from 0001 to 4999 indicates a document being sent A transaction number from 5001 to 9999 indicates a document being received C C...

Page 334: ...o document that can be deleted is displayed Select OK to return to the previous screen The confirmation screen is displayed If you select Yes the specified document is deleted from printer s memory To delete all documents stored in the printer s memory Select Batch process and then select Delete all documents The confirmation screen is displayed If you select Yes all documents are deleted from pri...

Page 335: ... or loss of data for whatever reason even within the warranty period Note When saving a specified document you specify it by its transaction number If you do not know the transaction number for your target document print the list of documents MEMORY LIST first Printing Document in Printer s Memory After saving the fax in the printer s memory to the memory card the fax is still stored in the printe...

Page 336: ...ect OK to return to the previous screen Select Memory card as the destination The specified document is saved on the memory card To save all the received documents stored in the printer s memory on the memory card Select Batch process and then select Save all RX documents Select Memory card as the destination All documents are saved on the memory card Note You can save up to 250 pages of fax as on...

Page 337: ...For details on how to set the date and time Setting Date and Time 337 ...

Page 338: ... to MP Drivers Installation Windows Fax Cannot Send a Fax Cannot Print a Fax Fax received Saved in memory Appears Cannot Receive a Fax Cannot Receive a Color Fax FAX Setup Guide Error When Error Occurred Message Support Code Appears Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in Touch S...

Page 339: ...e Using Wired LAN Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to MP Drivers Installation Windows Updat...

Page 340: ...Scanning Problems Windows Scanning Problems macOS Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 340 ...

Page 341: ...ter or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password U...

Page 342: ...Wi Fi from Communication Device Cannot Print or Connect LAN Setting Tips Changing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Printing Scanning fr...

Page 343: ...ecking Network Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 343 ...

Page 344: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 344 ...

Page 345: ...Cannot Find Printer on Network Cannot Find Printer During Setup While using printer Cannot Find Printer while Using Wi Fi 345 ...

Page 346: ... printer properly try the items in Step 2 and try to set up from the beginning Step 1 Check the basic items for Wi Fi Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for wired LAN When connecting the printer to wired LAN check respond to all the items in Step 1 and try to set up from the beginning If you still cannot set up the printer properly try the items in Step 2...

Page 347: ...w web pages on your computer check wireless router network connection settings such as IP address filtering MAC address filtering and DHCP function For more on checking the settings of the wireless router refer to the instruction manual supplied with the wireless router or contact the manufacturer Important Depending on the wireless router note that different network name SSID is assigned for a ba...

Page 348: ...2 Step 2 Solve the problem using IJ Network Device Setup Utility Items to check for wired LAN Step 1 Check the basic items for wired LAN 1 Check the power and LAN Cable When the printer cannot be found on the setup screen using LAN connection setup make sure that all the network devices are connected with the router and the hub via LAN cables and that all the devices are turned on If LAN cable is ...

Page 349: ...ry to set up from the beginning If the printer cannot be detected after trying to set up from the beginning proceed to Step 2 Step 2 Solve the Problem Using IJ Network Device Setup Utility Diagnose and repair the network connections using IJ Network Device Setup Utility Download IJ Network Device Setup Utility from the below page and install it on your computer Checking Printer Connection Status U...

Page 350: ...e Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unl...

Page 351: ...1 Download the latest MP Drivers 2 Turn off printer 3 Shut down computer After shutting down restart your computer and install the latest MP Drivers downloaded in step 1 351 ...

Page 352: ...e Setup Utility check the following items Check1 Check the Network status icon on the touch screen If the icon is displayed or only the icon is displayed wireless LAN is disabled Select LAN settings Wi Fi in this order and select Enable for Enable disable Wi Fi If the icon is displayed see the following check to make sure whether printer setup is complete or the settings of wireless router to conn...

Page 353: ...ng metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Check the sign...

Page 354: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 354 ...

Page 355: ...k Configuration Changes Cannot Connect to a Printer via Wireless LAN Wi Fi Cannot Connect to a Printer through Wireless Direct Cannot Connect to a printer via Wired LAN Cannot Print Scan Fax through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address or you may need to restart your computer Make sure the computer has ...

Page 356: ...nter or print out the network setting information of the printer Display on the touch screen LAN settings Print the network settings Printing Network Settings Check4 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other...

Page 357: ...always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check9 If printer is connected to an AirPort Base Station via LAN make sure you use alphanumeric characters for network name SSID macOS If the problem is not resolved click here and redo setup Positioning Make sure there are no obstacles between th...

Page 358: ...gs Print the network settings Printing Network Settings Check5 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check6 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Connec...

Page 359: ...t installed install them Windows Click here and install the MP Drivers Check3 When using Wi Fi make sure wireless router does not restrict which computers and printers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or IP address of your computer see Checking Computer IP...

Page 360: ...r WEP Key Set for Wireless Router Unknown Cannot Connect For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communicate with the wireless router Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manuf...

Page 361: ...sword generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility follow the on screen instructions to set the password length format and the password to use For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the print...

Page 362: ...ice Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router Check1 Check wirel...

Page 363: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 364: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 364 ...

Page 365: ... Settings For Windows you can check the network setting information on the computer screen Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt from Start 2 Enter ipconfig all and press Enter The IP address and MAC address of your computer ap...

Page 366: ...TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go menu of Finder double click Macintosh HD System Library CoreServices Applications Network Utility 2 Click Ping 3 Make sure Send only XX pings XX are numbers is selected 4 Enter IP address of target printer or target wireless router in Enter the network add...

Page 367: ...rwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings 367 ...

Page 368: ... the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults click here and redo setup Initialize the network setting using the printer s operation panel Reset setting 368 ...

Page 369: ...Problems while Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet 369 ...

Page 370: ...ices If the power is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your ...

Page 371: ... with it If the network settings of your smartphone tablet are not identical with those of the wireless router change the network settings of it to match with those of the wireless router Check5 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wirele...

Page 372: ... SSID for Wireless Direct specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the network name SSID for Wireless Direct specified for the printer display it using the operation panel of the printer or print out the network setting information of th...

Page 373: ...inter and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected 373 ...

Page 374: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 374 ...

Page 375: ... If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts normally there is a problem with the relay device Contact the vendor of the relay dev...

Page 376: ...delete unnecessary print jobs For Windows Deleting the Undesired Print Job For macOS Deleting the Undesired Print Job Check6 Is your printer s printer driver selected when printing The printer will not print properly if you are using a printer driver for a different printer For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple ...

Page 377: ...Options dialog box For details refer to Page Setup Tab Description Important Selecting On for Prevention of Print Data Loss may reduce print quality After printing is completed select Off for Prevention of Print Data Loss Check8 If printing from your computer restart the computer Restart the computer and try printing again 377 ...

Page 378: ... check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the pattern is not printed correctly check if the ink tank for the problem color is empty If the ink tank is not empty go to t...

Page 379: ...he printer for more than 24 hours without disconnecting the power plug and go to the next step Step5 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Request a repair If problem is not resolved after performing print head deep cleaning twice the print head may be d...

Page 380: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 381: ... power supply then remove the foreign object Note If the feed slot cover is opened close it slowly If the problem occurs immediately after removing the jammed paper from the rear side of the printer see below Removing Jammed Paper from Rear Side Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary 381 ...

Page 382: ...sette Cleaning Cassette Pads Check9 Are transport unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 382 ...

Page 383: ...e paper and print quality settings differs depending on what you are using your printer for Copying Printing from memory card Check the settings using the operation panel Setting Items for Copying Setting Items for Photo Printing Using Operation Panel Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check...

Page 384: ...ctions below See also the sections below Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is...

Page 385: ...Printouts Are Blank Blurry or Fuzzy Inaccurate or Bleeding Colors Streaks or Lines Printing Is Blurry Colors Are Wrong 385 ...

Page 386: ... tank Make sure all the protective plastic wrap is peeled off to expose the Y vent area as shown below A If the orange tape remains on the ink tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pat...

Page 387: ... print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step6 Request a repair If problem is not resolved after performing print head deep cleaning twice the print head may be damaged Contact your nearest Canon service center to request a repair For details on printing the nozzle check pattern print head cleaning and print head ...

Page 388: ... side to be copied facing down When you load the original on the ADF load it with the side to be copied facing up Loading Originals Check8 Is copy source a printed paper by printer If you use a printout done by this printer as the original print quality may be reduced depending on the condition of the original Print from the printer directly or reprint from the computer if you can reprint from it ...

Page 389: ...se unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may improve...

Page 390: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 391: ...rled outward one sheet at a time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have f...

Page 392: ...ng on plain paper the paper may absorb too much ink and become wavy causing paper abrasion Printing from your computer Windows Check the intensity setting in the printer driver Adjusting intensity Copying Setting Items for Copying Check6 Is platen glass dirty Clean the platen glass Cleaning Platen and Document Cover Check7 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Roll...

Page 393: ...s and scratches For Windows 1 Check that printer is turned on 2 Open Canon IJ Printer Assistant Tool Opening the Maintenance Tool Canon IJ Printer Assistant Tool 3 Select Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 393 ...

Page 394: ...tout Results Are Unsatisfactory Note The direction or pattern of the vertical lines A may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded ...

Page 395: ...Scanning Problems macOS Scanning Problems 395 ...

Page 396: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 396 ...

Page 397: ...e computer Check 4 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 5 Restart the computer Check 6 To scan from the printer s operation panel with USB connection click Scan from Operation Panel Settings in the Settings General Settings dialog and then check that the following checkboxes are selected Your scanner or printer Ena...

Page 398: ...ote The operation may differ depending on the application Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your application Check 4 Your scanner may be locked Personal scanners only If IJ Scan Utility Lite or the application is running exit it Slide the scanner lock switch to the release position then reconnect the USB cable 398 ...

Page 399: ...Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received 399 ...

Page 400: ...Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax 400 ...

Page 401: ...d contact your telephone company and the manufacturer of your terminal adapter If Hook key is disabled is displayed when you touch the hook key select FAX settings Security control Hook key setting and then select Enable Fax settings Check2 Is telephone line type set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type Check3 Is Dial tone detect se...

Page 402: ...ls Check7 Does a printer error occur Ensure that an error message is displayed on the touch screen When an error message is displayed on the touch screen check the cause For messages refer to Message Support Code Appears Tap Stop and if the message is closed you can send the fax 402 ...

Page 403: ... settings Note If selecting Reduce does not reduce errors select Do not reduce In addition when using an Internet telephone it is possible that errors occur more often if 4800 bps or 9600 bps is selected for TX start speed Select 14400 bps or 33600 bps If the telephone line or connection is poor when using a general telephone reducing the transmission start speed may correct the error Reduce the t...

Page 404: ...Problems Receiving Faxes Cannot Print a Fax Fax received Saved in memory Appears 404 ...

Page 405: ...nd the fax content will be erased from the printer s memory as printed Check2 Check the operation panel is open If the operation panel is closed received faxes will be stored in the printer s memory without being printed Memory Reception Open the operation panel and then select OK Check3 Is a different size of paper from that specified by Page size in Fax paper settings loaded If a different size ...

Page 406: ...Telephone Problems Cannot Dial Telephone Disconnects During a Call 406 ...

Page 407: ...ctly Check that the telephone line cable is connected correctly Connecting Telephone Line Check2 Is telephone line type of printer or external device set correctly Check the telephone line type setting and change it as necessary Setting Telephone Line Type 407 ...

Page 408: ...device such as an external telephone an answering device or a computer modem connected correctly Check that the telephone line cable and the telephone or a peripheral device such as an external telephone an answering device or a computer modem are connected correctly Connecting Telephone Line 408 ...

Page 409: ...o check whether the scanning area of the fax device is dirty Check4 Is ECM transmission reception enabled although the line connection is poor or is the sender s fax device compatible with ECM Select ON for ECM RX in Adv communication settings in Advanced FAX settings under FAX settings Fax settings Contact the sender and ask the sender to check whether the fax device is set to enable ECM transmis...

Page 410: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen 410 ...

Page 411: ...ke sure power plug is securely connected to printer and then turn on again Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair 411 ...

Page 412: ... on Home screen 3 Select ECO 4 Select Energy saving settings 5 Check displayed message and select Next 6 Select Auto power off 7 Select Never 8 Select OK The setting is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable the setting using Canon IJ Printer Assistant ...

Page 413: ...4 Select OK 5 Select OK on the displayed screen The setting to shut off the power automatically is disabled Note Refer to below to disable the setting from ScanGear scanner driver Scanner Tab 413 ...

Page 414: ... speed Check Check following to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on yo...

Page 415: ...printer Important Check the orientation of the Type B connector and connect to the printer For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 415 ...

Page 416: ...llow the instructions below to select your language 1 Tap the HOME button and wait a little 2 Select Setup Using Touch Screen 3 Select 4 Select eighth setting item from top 5 Select a language for touch screen 6 Select button on lower left 416 ...

Page 417: ...Installation and Download Problems Failed to MP Drivers Installation Windows Updating MP Drivers in Network Environment Windows 417 ...

Page 418: ...lowing operations to install the MP Drivers 1 Open screen to uninstall MP Drivers For Windows 10 Select Settings Apps For Windows 8 1 Windows 7 Select Control Panel Programs and Features 2 Check if there is Canon XXX series MP Drivers you want to install in list XXX is the model name 3 If you find MP Drivers for printer you want to install uninstall it If not found proceed to the next step 4 Resta...

Page 419: ... for your model on the download page of the Canon website After the download is completed overwrite and install the new version of the MP Drivers according to the specified installation procedure Note The network settings on the printer are not affected so the printer can be used on the network without redoing settings 419 ...

Page 420: ...Errors and Messages When Error Occurred Message Support Code Appears 420 ...

Page 421: ...ing message appears automatically For some errors a support code error number is also displayed Take the appropriate action described in the message When a Support Code and a Message are displayed on the Computer Screen Windows When a Support Code and a Message are displayed on the Printer s Touch Screen 421 ...

Page 422: ...For details on how to resolve errors with Support Codes see List of Support Code for Error For details on how to resolve errors without Support Codes see Message Support Code Appears 422 ...

Page 423: ...the power was still on Select OK on the printer s touch screen to cancel the error See Unplugging the Printer to unplug the printer correctly Cannot connect to the server Please wait a while and try again The printer cannot connect to the server due to a communication error Select OK on the printer s touch screen to cancel the error and try again after a while Saved data is not of a supported type...

Page 424: ...set cradle correctly Replace the handset correctly Note See A Message for Faxing Is Displayed on Fax Standby Screen for the message displayed on the fax standby screen Error Regarding Automatic Duplex Printing Is Displayed Check See Automatic Duplex Printing Problems and take the appropriate action Error Regarding Power Cord Being Unplugged Is Displayed Windows The printer may have been unplugged ...

Page 425: ...ce status from your computer Follow the procedure below to check the device status 1 Select Control Panel Hardware and Sound Device Manager Note If the User Account Control screen appears select Continue 2 Open USB Printing Support Properties Double click Universal Serial Bus controllers and USB Printing Support Note If the USB Printing Support Properties screen does not appear make sure the print...

Page 426: ...und Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them Could not print Application name File name Try printing again once the current job is complete 426 ...

Page 427: ...creen and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1240 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 15A1 15A2 1600 1660 1684 1688 1689 168C 1700 1701 1730 1731 1871 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2504 2700 2801 2802 2803 2900 2901 3000 to 3ZZZ 3402 3403 3404 3405 3406 3407 3408 340A 340B 340C 340D 340E 3410 3411 3412 3413 3438 3439 3440 3441 3442 3443 ...

Page 428: ... 6920 6921 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 8000 to 8ZZZ 8300 9000 to 9ZZZ 9500 A000 to ZZZZ C000 Note For information on how to deal with paper jams see What to Do When Paper Is Jammed 428 ...

Page 429: ...he rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer If the document is jammed in the ADF Auto Documen...

Page 430: ...r from paper output slot or from rear tray whichever is easier Hold the paper with both hands and pull it out slowly so as not to tear it Note If you cannot pull out the paper turn the printer back on without pulling forcibly The paper may be ejected automatically If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop on the printer s touch screen to sto...

Page 431: ... the printer in step 1 all jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service cen...

Page 432: ... Paper Is Jammed inside Printer If the paper is jammed at the feed slot of the cassette Pull out the cassette and then remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper in cassette properly When you load A4 sized paper in the cassette make sure you have extended it 1 Remove cassette cover A 432 ...

Page 433: ...er s touch screen The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 433 ...

Page 434: ...ter If the paper is jammed at the feed slot of the cassette Pull out the cassette and then remove the jammed paper slowly with both hands If the measures above do not solve the problem Removing Jammed Paper from Rear Side 2 Load paper properly Loading Plain Paper Photo Paper in Rear Tray Loading Plain Paper in Cassette When you load A4 sized paper in the cassette make sure you have extended it 1 R...

Page 435: ...n The printer resumes printing Reprint the page you were printing if it was not printed properly due to the paper jam If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 435 ...

Page 436: ...e countermeasure If the paper is jammed at the paper output slot 1300 If the paper is jammed inside the printer Paper Is Jammed inside Printer If the measures above do not solve the problem Removing Jammed Paper from Rear Side Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 436 ...

Page 437: ...n off the printer after making sure it has completed sending or receiving all the faxes Do not unplug when turning off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop on the printer s touch screen to stop the printing before you turn off the prin...

Page 438: ...r left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 438 ...

Page 439: ...Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the printer s touch screen or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Che...

Page 440: ...turning off the printer If you unplug the power cord all the faxes stored in the printer s memory are deleted Note If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop on the printer s touch screen to stop the printing before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces towar...

Page 441: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 441 ...

Page 442: ...2 Slowly pull out paper Note Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 If parts A are raised lower them toward you 5 Attach transport unit cover 442 ...

Page 443: ...unit cover 6 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 7 Plug in the printer again and turn it back on All jobs in the print queue are canceled Redo the printing 443 ...

Page 444: ...d loading it correctly Before printing open the operation panel pull out the paper output tray and the paper output support then open the output tray extension If the measures above do not solve the problem contact your nearest Canon service center to request a repair 444 ...

Page 445: ...rear tray Paper is not loaded in the rear tray properly What to Do Take the corresponding actions below Load paper in the rear tray Loading Plain Paper Photo Paper in Rear Tray Align the paper guides of the rear tray with both edges of the paper Close the feed slot cover 445 ...

Page 446: ...After carrying out the above measures select OK on the printer s touch screen to cancel the error Note To cancel printing tap Stop on the printer s touch screen 446 ...

Page 447: ...ette with the edges of the paper After carrying out the above measures select OK on the printer s touch screen to cancel the error Note To cancel printing tap Stop on the printer s touch screen When the jammed paper is removed from the rear side of the printer the transport unit cover may not be installed correctly Refer to the following page Removing Jammed Paper from Rear Side No Paper in Casset...

Page 448: ...lign the paper guides of the cassette with the edges of the paper Select OK on the printer s touch screen to cancel the error Note If you are printing a print head alignment sheet during printer setup do not cancel printing 448 ...

Page 449: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not forget to close it such as after replacing ink tanks 449 ...

Page 450: ...to Do Turn off the printer and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 450 ...

Page 451: ...ing Since the information contained in the fax may be lost if it is printed in this condition the received fax will not be printed and will be stored in the printer s memory until the ink is replaced You must manually print out faxes that were stored in the memory You can change the setting so that the received fax is forcibly printed out instead of being stored in the memory but all or part of th...

Page 452: ...tank cannot be recognized What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer Check the ink tank If you want to cancel printing tap Stop on the printer 452 ...

Page 453: ...east 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink tank or by using non genuine Canon ink Note If the function for detecting the remaining ink level is disabled the ink tank is displayed in white on the...

Page 454: ...ouch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non genuine Canon ink tank or by using non genuine Canon ink Note If the function for detecting the remaining ink level is disabled the ink ...

Page 455: ...en to continue printing Contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 455 ...

Page 456: ...d What to Do Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover In the case of the first printer setup click here select your printer name on the page and follow the instructions 456 ...

Page 457: ...ake the paper settings for copying match the paper information for the cassette registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the cassette registered on the printer the following message appears on the printer s touch screen Paper settings speci...

Page 458: ...ter changing the paper in the cassette with an A5 paper After changing the paper and inserting the cassette the paper information registration screen for the cassette appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the cassette tap Back on the printer s touch screen The paper size and media ty...

Page 459: ...ying and the paper information of the cassette registered on the printer match To change whether to display the misprint prevention message when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 459 ...

Page 460: ...er the rear tray or the cassette paper information registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper source is set to be selected automatically and the paper settings specified when printing differ from either the rear tray or the cassette paper information registered on the printer the following message appears on the...

Page 461: ...te are registered as A4 select this option to print after changing the paper in the rear tray or the cassette with an A5 paper After changing the paper the paper information registration screen appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray or cassette tap Back on the printer s ...

Page 462: ...the paper information of the rear tray registered on the printer or the cassette match To change whether to display the misprint prevention message when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode mac...

Page 463: ...ke the paper settings for copying match the paper information for the rear tray registered on the printer For how to register paper information on the printer refer to the following Paper Settings If the paper settings specified when printing differ from the paper information for the rear tray registered on the printer the following message appears on the printer s touch screen Paper settings spec...

Page 464: ...r changing the paper in the rear tray with an A5 paper After changing the paper and closing the feed slot cover the paper information registration screen for the rear tray appears Register the paper information on the printer according to the loaded paper Note If you do not know the paper size and media type to be loaded in the rear tray tap Back on the printer s touch screen The paper size and me...

Page 465: ...ing and the paper information of the rear tray registered on the printer match To change whether to display the misprint prevention message when printing copying without using the printer driver Feed settings To change whether to display the misprint prevention message when printing using the printer driver Changing the Printer Operation Mode Windows Changing the Printer Operation Mode macOS 465 ...

Page 466: ...and orientation on the platen Make sure the platen and the print head alignment sheet are not dirty Load A4 or Letter size plain paper in the cassette Check the print head condition by printing the nozzle check pattern After carrying out the above actions perform automatic print head alignment again If the error is still not resolved select OK on the printer s touch screen to cancel the error and ...

Page 467: ... 1 Load print head alignment sheet on platen Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and select OK on printer s touch screen The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 467 ...

Page 468: ...103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the printer s touch screen to cancel printing Change the print settings specified when printing and retry printing 468 ...

Page 469: ...printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 469 ...

Page 470: ...printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 470 ...

Page 471: ...mpediment Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service c...

Page 472: ... and unplug it After a while plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 472 ...

Page 473: ... your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 473 ...

Page 474: ...nd cause What to Do When Paper Is Jammed Turn off the printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important If you unplug the power cord all the faxes stored in the printer s memory are deleted 474 ...

Page 475: ...mpediment Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service c...

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