Canon PIXMA TS5000 Series Online Manual Download Page 405

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Message Appears

This section describes some of the errors and messages that may appear.

Note

• A support code (error number) is displayed on the computer or on the LCD for some errors. For details

on errors that have support code, see

List of Support Code for Error

If a message appears on the LCD, see below.

Message Appears on LCD

If a message appears on the computer, see below.

Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)

Message Appears on LCD

Check the message and take an appropriate action.

•

Data of supported types are not saved.

◦ There is no image data saved on the memory card that can be read by this printer.

◦ The printer may not recognize the file if the file name or folder path contain certain characters.

Use only alphanumeric characters.

◦ Photo data edited or processed on a computer must be printed from the computer.

Note

• When a photo which has been processed on a computer is selected, "?" is displayed on the LCD.

•

The card is currently writable from PC. Set to [Not writable from PC].

The card slot is set to

Writable from USB PC

You cannot print from the memory card when the card slot is set to

Writable from USB PC

. After

writing on the memory card, select

Not writable from PC

Read/write attribute

under

Device user

settings

•

Power was not turned off correctly the last time. Press the

button when

turning power off.

The printer may have been unplugged while the power was still on.

Select

on the LCD.

405

Summary of Contents for PIXMA TS5000 Series

Page 1: ...TS5000 series Online Manual Overview Printing Copying Scanning Frequently Asked Questions English ...

Page 2: ...n Use 47 Supported Originals 50 How to Detach Attach the Document Cover 51 Inserting the Memory Card 53 Before Inserting the Memory Card 54 Inserting the Memory Card 56 Removing the Memory Card 58 Replacing Ink Tanks 59 Replacing Ink Tanks 60 Checking Ink Status on the LCD 65 Checking the Ink Status with the Ink Lamps 66 Maintenance 68 If Printing Is Faint or Uneven 69 Maintenance Procedure 70 Pri...

Page 3: ...ter On and Off 115 Checking the Power Plug Power Cord 117 Unplugging the Printer 118 LCD and Operation Panel 119 Changing Settings 121 Changing Printer Settings from Your Computer Windows 122 Changing the Print Options 123 Registering a Frequently Used Printing Profile 124 Managing the Printer Power 126 Changing the Printer Operation Mode 128 Changing Settings from Operation Panel 130 Changing Set...

Page 4: ...g Copying 161 Specifications 162 Information about Paper 166 Supported Media Types 167 Paper Load Limit 169 Unsupported Media Types 171 Handling Paper 172 Printing from Computer 173 Printing from Application Software Windows Printer Driver 174 Basic Printing Setup 175 Paper Settings on the Printer Driver and the Printer Media Type 178 Paper Settings on the Printer Driver and the Printer Paper Size...

Page 5: ...Using Printer with Wireless Direct 247 Printing Photo Data 252 Printing Photographs Saved on Memory Card 253 Setting Items for Photo Printing Using Operation Panel 258 Paper Settings 261 Making Copies 265 Setting Items for Copying 268 Scanning from Computer Windows 271 Using IJ Scan Utility 272 What Is IJ Scan Utility Scanner Software 273 Starting IJ Scan Utility 275 Using Auto Scan Function 276 I...

Page 6: ...ng PC Network Connection 347 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings 348 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 349 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s IP Addre...

Page 7: ...nning Problems Windows 389 Scanning Problems 390 Scanner Does Not Work 391 ScanGear Scanner Driver Does Not Start 392 Mechanical Problems 393 Power Does Not Come On 394 Power Shuts Off By Itself 395 USB Connection Problems 396 Cannot Communicate with Printer via USB 397 Installation and Download Problems 398 Cannot Install MP Drivers 399 Updating MP Drivers in Network Environment Windows 401 Error...

Page 8: ...1600 426 1660 427 1688 428 1689 429 1700 430 1890 431 2900 432 2901 433 4103 434 5011 435 5012 436 5100 437 5200 438 5B00 439 6000 440 C000 441 ...

Page 9: ...se must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of your product Note Icons may vary depending on your product Touch enabled Device Users W...

Page 10: ...r other countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and...

Page 11: ...vided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bin...

Page 12: ...py of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and w...

Page 13: ...for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission t...

Page 14: ...3 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of condi...

Page 15: ...RACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2009 Sparta Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Red...

Page 16: ...OWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 Fabasoft R D Software GmbH Co KG copyright notice BSD Copyright c Fabasoft R D Software GmbH Co KG 2003 oss fabasoft com Author Bernhard Penz Redistribution and use in ...

Page 17: ...d or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WA...

Page 18: ...stribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the document...

Page 19: ...Basic Operation Printing Photos from a Computer Copying Printing Photos 19 ...

Page 20: ...scribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 20 ...

Page 21: ...tly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 21 ...

Page 22: ... If the operation panel is close the printer does not start printing 8 Click the My Image Garden icon H in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 9 Click the Photo Print icon I 22 ...

Page 23: ...t For Windows To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 12 Click Print L 13 Specify the number of copies your printer name media type etc M 14 Click Print N 23 ...

Page 24: ...firmation message appears then click Print Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS My Image Garden Guide 24 ...

Page 25: ...ad originals and copy them to plain paper 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 25 ...

Page 26: ...tly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 26 ...

Page 27: ... operation panel before printing If the operation panel is close the printer does not start printing 8 Press the HOME button H 9 Select Copy I 10 Select Standard copy 11 Open the document cover J 12 Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark K 27 ...

Page 28: ...ment cover 14 Confirm the paper settings then press the Start button L Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 28 ...

Page 29: ...s how to print photos on a memory card 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 29 ...

Page 30: ...r the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Open the operation panel F and then pull out the paper output tray G 30 ...

Page 31: ...not start printing 8 Insert the memory card The figure below shows the SD SDHC memory card as an example Note For details on inserting memory cards other than SD SDHC see below Inserting the Memory Card 9 Use the buttons H to select photos 10 Confirm the paper settings then press the Start button I 31 ...

Page 32: ...Important Do not remove the memory card during printing Data on the memory card may be damaged Note Your printer is equipped with many other convenient photo print features Printing Photo Data 32 ...

Page 33: ...Handling Paper Originals Ink Tanks Memory Card etc Loading Paper Loading Originals Inserting the Memory Card Replacing Ink Tanks 33 ...

Page 34: ...Loading Paper Loading Plain Paper Photo Paper Loading Envelopes 34 ...

Page 35: ...or WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposit...

Page 36: ...o open them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides to align them with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 36 ...

Page 37: ...ng paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 37 ...

Page 38: ...the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 7 Open the operation panel I and then pull out the paper output tray J Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing 38 ...

Page 39: ...Note When printing select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver 39 ...

Page 40: ... Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the...

Page 41: ...IDE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align them with both sides of the envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 41 ...

Page 42: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 42 ...

Page 43: ... and then select Register 7 Open the operation panel G and then pull out the paper output tray H Be sure to open the operation panel before printing If the operation panel is close the printer does not start printing Note The printer may make operating noise when feeding envelopes After loading envelopes select the size and type of the loaded envelopes on the print settings screen of the printer d...

Page 44: ...Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach Attach the Document Cover 44 ...

Page 45: ... observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original Failure to observe the above may cause the scanner to malfunction or the platen glass to break 3 Close the document cover gently 45 ...

Page 46: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 46 ...

Page 47: ...s select Document or Photo for Doc type and specify a standard size A4 Letter etc for Scan size to scan originals With a software application on a computer scan text documents magazines or newspapers select a standard size A4 Letter etc to scan originals Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the alignment mark Portions placed on the diagonally s...

Page 48: ...ing Two or More Originals on the platen glass Scan two or more printed photos in Photo copy In Scan select Auto scan for Doc type to scan two or more printed photos postcards or business cards select Photo for Doc type and specify Auto multi scan for Scan size to scan two or more originals Scan two or more printed photos postcards or business cards with a software application on a computer Place t...

Page 49: ...nsates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 inches 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may not be scanned properly 49 ...

Page 50: ...Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen glass you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 50 ...

Page 51: ...ing the document cover Hold up the document cover vertically and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically as illustrated below 51 ...

Page 52: ...52 ...

Page 53: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 53 ...

Page 54: ... 3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card Memory Cards that Require a Card Adapter Be sure to attach the special card adapters to the following memory cards before inserting into the card slot miniSD Card miniSDHC Card Use the special SD Card Ada...

Page 55: ...printer accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microsoft 55 ...

Page 56: ...itable from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the operation panel the photos may not be printed properly 1 Prepare your memory card Attach a special card adapter if your memory card requires one Before Inserting the Memory Card 2 Turn on the power 3 Ins...

Page 57: ... into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into the card slot in the wrong orientation the memory card or the printer can be damaged 57 ...

Page 58: ...er 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memory card while the Access lamp is flashing The Access lamp flashes while the printer is reading or writing data from to the memory card If you remove the memory card or turn off the power while the Ac...

Page 59: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD Checking the Ink Status with the Ink Lamps 59 ...

Page 60: ...u need to replace an ink tank follow the procedure below 1 Make sure that the power is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer If the sc...

Page 61: ...the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks For details on ink lamp flashing speed see Checking the Ink Status with the Ink Lamps 4 Take a new ink tank out of its package remove the orange tape B completely then remove the protective film C completely Important Handle an ink tank carefully Do not drop or apply excessive pressure to it If the orange ta...

Page 62: ... ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach the protective cap E once you have removed it Discard it according to the local laws and regulations regarding disposal of consumables 7 Insert the front end of the ink tank into the print head at a...

Page 63: ...ng position Be sure to install the ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit cover firmly If a message is displayed on the LCD select OK Caution When closing the scanning unit cover be careful not to get your fingers caught 63 ...

Page 64: ...emoved Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly when i...

Page 65: ...quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Selecting Ink number displays the Ink number screen for checking ink numbers Selecting Print no on this screen enables you to print ink numbers Selecting Order ink now displays the QR code for accessing the ink purchasing site Cost of connecting to Internet is to be born b...

Page 66: ...rvals Repeats The ink is running low Prepare a new ink tank The resulting print quality may not be satisfactory if printing is continued under this condition Flashing fast at around 1 second intervals Repeats The ink tank is installed in the wrong position Or The ink has run out Make sure that the ink tank is installed in the correct position as indicated by the label on the print head holder If t...

Page 67: ...ttom of the ink tank then press on the top of the ink tank until the ink tank clicks into place If the ink lamp is still off after reinstalling the ink tank there has been an error and the printer cannot print Check the error message displayed on the LCD An Error Occurs Note You can also check the ink status on the computer screen For Windows Checking Ink Status from Your Computer For Mac OS Check...

Page 68: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 68 ...

Page 69: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 69 ...

Page 70: ... that the lamp on the ink tank is lit If the lamp is flashing or off take appropriate action Checking the Ink Status with the Ink Lamps Increasing the print quality setting in the printer driver may improve the print result For Windows Changing the Print Quality and Correcting Image Data For Mac OS Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven St...

Page 71: ...ead deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact the service cen...

Page 72: ... For Mac OS Adjusting Print Head Position 72 ...

Page 73: ...Load a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size and Plain paper for Type then select Register If a message is displayed on the LCD follow the directions in the message to complete registration 3 Open the operation panel then pull out the paper output tray 4 Select Se...

Page 74: ...The confirmation screen will appear 7 Select Yes The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD 8 Examine the nozzle check pattern 74 ...

Page 75: ...izontal white streaks B Lines are missing Horizontal white streaks are present E Number of sheets printed so far 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen For A no missing lines or no horizontal white streaks in both the pattern C and pattern D The cleaning is not required Select All A confirm the message then select OK The screen will retur...

Page 76: ...ing the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head Note The total number of sheets printed so far is shown in increments of 50 sheets on the printout...

Page 77: ...power is turned on 2 Load a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size and Plain paper for Type then select Register If a message is displayed on the LCD follow the directions in the message to complete registration 3 Open the operation panel then pull out the paper ou...

Page 78: ...s until the printer completes the cleaning of the print head This takes about 1 minute The pattern print confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 78 ...

Page 79: ...ned on 2 Load a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size and Plain paper for Type then select Register If a message is displayed on the LCD follow the directions in the message to complete registration 3 Open the operation panel then pull out the paper output tray 4 ...

Page 80: ...confirmation screen will appear 8 Select Yes The nozzle check pattern will be printed 9 When the completion message appears select OK 10 Examine the nozzle check pattern If a particular color is not printed properly replace the ink tank of that color If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print...

Page 81: ... sides 1 Make sure that the power is turned on 2 Load a sheet of A4 or Letter sized plain paper After closing the feed slot cover the paper information registration screen is displayed on the LCD Select A4 or Letter for Page size and Plain paper for Type then select Register If a message is displayed on the LCD follow the directions in the message to complete registration 3 Open the operation pane...

Page 82: ...not touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 8 When the message Did the patterns print correctly appears confirm that the pattern is printed correctly then select Yes 9 Confirm the message then load the print head alignment sheet on the platen glass 82 ...

Page 83: ...he print head position is complete If the error message appears on the LCD select OK to release the error then take appropriate action An Error Occurs 11 When the completion message appears select OK Remove the print head alignment sheet on the platen glass Note If the print results are still not satisfactory after adjusting the print head position as described above adjust the print head position...

Page 84: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning 84 ...

Page 85: ...elect Setup on the HOME screen LCD and Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the rear tray 7 Select OK The paper feed roller will rotate as it is cleaned without paper 8 Make sure that the paper feed roller has s...

Page 86: ...ter starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact the service center 86 ...

Page 87: ...1 Make sure that the power is turned on 2 Open the operation panel then pull out the paper output tray 3 Select Setup on the HOME screen LCD and Operation Panel The setup menu screen will appear 4 Select Maintenance The Maintenance screen will appear 5 Select Bottom plate cleaning The confirmation screen will appear 6 Select Yes 7 Follow the message to remove any paper from the rear tray 8 Press t...

Page 88: ...e folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 13 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton...

Page 89: ...89 ...

Page 90: ...ging Settings from Operation Panel Changing Printer s Setting Using Web Browser Network Connection Network Connection Tips Network Settings IJ Network Device Setup Utility Windows IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Ensuring Optimal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Set Rear Tray Paper Information After Loading Pape...

Page 91: ...Transporting Your Printer Legal Restrictions on Scanning Copying Specifications 91 ...

Page 92: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 92 ...

Page 93: ...ng of the printer causes injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer When loading a thic...

Page 94: ...orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any change...

Page 95: ...t une distance de 20 cm ou plus entre le dispositif rayonnant et le corps à l exception des extrémités mains poignets pieds et chevilles Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes depends on the way the device is used This product is designed and set in a way to allow you to reduce the power consu...

Page 96: ...tronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Al...

Page 97: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 98: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 99: ...ller produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug a...

Page 100: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 101: ...y Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www ca...

Page 102: ...rópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované z...

Page 103: ...s ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti s...

Page 104: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 105: ...om uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru za...

Page 106: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel 106 ...

Page 107: ...Main Components Front View Rear View Inside View Operation Panel 107 ...

Page 108: ... support Extend to load paper in the rear tray 5 rear tray cover Open to load paper in the rear tray 6 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Plain Paper Photo Paper Loading Envelopes 7 paper guides Align with both sides of the paper stack 8 paper output tray Printed paper is e...

Page 109: ...Inserting the Memory Card 10 card slot Insert a memory card Before Inserting the Memory Card 11 platen glass Load an original here 109 ...

Page 110: ... supplied power cord 2 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 110 ...

Page 111: ...remove jammed paper inside the printer 2 ink lamps Lights or flashes to indicate the ink tank status Checking the Ink Status with the Ink Lamps 3 print head holder The print head is pre installed Note For details on replacing an ink tank see Replacing Ink Tanks Bottom Side 4 bottom cover Open when removing jammed paper 111 ...

Page 112: ...ME button Used to display the HOME screen LCD and Operation Panel 3 LCD Displays messages menu items and the operational status 4 Stop button Cancels operation when print copy or scan job is in progress 5 Start button Starts copying scanning etc 6 and buttons Used to select a menu or setting item LCD and Operation Panel 7 OK button Finalizes the selection of a menu or setting item This button is a...

Page 113: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 113 ...

Page 114: ...inter is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button except the ON button or perform the print operation You cannot change the wait time before the LCD turns off 114 ...

Page 115: ...e is displayed on the LCD see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power Turning off the printer 1 Press the ON ...

Page 116: ... Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power 116 ...

Page 117: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 117 ...

Page 118: ...POWER lamp is off Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the POWER lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 118 ...

Page 119: ...vious screen press the Back button C Operations on the Home Screen Display the menu screen or the settings screen from the Home screen D Basic menu Select to copy or scan using the operation panel After selecting a basic menu the particular menus are displayed E Network status Displays the current network status Select to display the basic network information or to change the network settings The ...

Page 120: ...reless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wireless LAN is enabled but the printer is not connected to the wireless router Wireless Direct is enabled Wireless LAN is disabled F Setup Displays the printer s setting menus or the maintenance menus G Quick guide Displays the guides how to loading paper or h...

Page 121: ...ging Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browser 121 ...

Page 122: ...Changing Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Changing the Printer Operation Mode 122 ...

Page 123: ...ta being cut off The procedure for changing the print options is as follows 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens Note When you use the XPS printer driver the functions available to you are different 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is di...

Page 124: ... a printing profile is as follows Registering a Printing Profile 1 Open the printer driver setup window 2 Set the necessary items From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings di...

Page 125: ...ver version the print settings that are already registered will be deleted from Commonly Used Settings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setu...

Page 126: ...nction automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the printer driver setup window 2 Make sure that the printer is on and then click Auto Power on the Maintenance tab The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disable...

Page 127: ...u want to disable this function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 127 ...

Page 128: ...ead Alignment function on the Maintenance tab is set to automatic head alignment but you can change it to manual head alignment If the printing results of automatic print head alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is...

Page 129: ...the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink drying wait time speeds up printing 4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the ...

Page 130: ...from Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web service setup System information ECO settings Quiet setting 130 ...

Page 131: ...y Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen LCD and Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is displayed 5 Select a setting item to adjust The setting screen for the selected item is displayed 6 Select a setting item 7 Select a setting to specify 131 ...

Page 132: ...For more on setting items on the operation panel Setting Items on Operation Panel 132 ...

Page 133: ...e user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management System information Firmware update LAN settings Reset setting 133 ...

Page 134: ...olve the problem Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files in the following cases Auto photo fix is selected for Photo fix when printing from a memory card The print setting on the PictBridge Wireless LAN compliant device is set to Default or On when printing with a PictBridge Wireless LAN compliant devi...

Page 135: ...ess LAN using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for wireless LAN manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for wireless LAN using a wireless router supporting a Wi Fi Protected Setup WPS PIN code m...

Page 136: ...XXXXX XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XX represents alphanumeric characters Wireless Direct Wireless Direct active inactive Enables disables Wireless Direct Update SSID password Selecting Yes updates the identifier SSID and p...

Page 137: ...lt gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wireless LAN XX XX XX XX XX XX 12 characters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters Wireless Direct device name XXXXXX XXXXXXseries No of devices connected now XX XX Root...

Page 138: ...printing data faster WSD scan from this device Selecting Enable allows you to transfer the scanned data to the computer using WSD Timeout setting Specifies the timeout length Bonjour settings Setting items for LAN using Bonjour for Mac OS Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up ...

Page 139: ...LAN compliant device Enable disable communication Selecting Enable allows you to print from a PictBridge Wireless LAN compliant device Timeout setting Specifies the timeout length IPsec settings Selecting Active allows you to specify the IPsec security 139 ...

Page 140: ...ng is returned to Not writable from PC when you turn on the machine next time When Writable from USB PC is selected the auto power off setting is inactive For more on the auto power off setting ECO settings Key repeat Enables Disables continuous input by pressing and holding down the or button when setting the number of copies changing the photo displayed on the LCD setting the zoom ratio etc Devi...

Page 141: ...O settings Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen glass after scanning Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected 141 ...

Page 142: ...Language selection Changes the language for the messages and menus on the LCD 142 ...

Page 143: ...Note If the firmware update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the LCD select OK and try again after a while Check current version You can check the current firmware version Update notification setting When Yes is selected and the firmware update is available the scr...

Page 144: ...cify by the printer driver or on the LCD For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Detect paper setting mismatch If you select Yes the printer detects whether the ...

Page 145: ... sending setting only Sets only the device information sending settings back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the LCD The current positi...

Page 146: ...information on Setup Current version Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wireless LAN Displays the MAC address for wireless LAN 146 ...

Page 147: ... 3 Select Settings 4 Select ECO 5 Check on screen instructions and select Next 6 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer 147 ...

Page 148: ...Network Connection Network Connection Tips 148 ...

Page 149: ...tion Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 149 ...

Page 150: ...le Bonjour Enable Service name Canon TS5000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default SSID Identifier for wireless direct DIRECT abXX TS5000series 1 Password YYYYYYYYYY 2 Wireless LAN s...

Page 151: ...igits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 3 ZZZZZZ represents last six digits of printer s MAC address 151 ...

Page 152: ...c OS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen Check the printer s MAC address and the serial number by one of the follow...

Page 153: ...mputer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or follow the instructions on the Canon website For Mac OS To connect an additional computer to the printer via LAN or to change from USB to LAN connection follow the instructions on the Canon website 153 ...

Page 154: ...ssage and select Yes 5 Select Print details 6 Select Yes The printer starts printing network settings information The printed network settings information is as follows Some setting values are not displayed depending on the printer settings Item Description Setting Product Information Product information Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial numbe...

Page 155: ...X XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length1 Stateless prefix length 1 XXX Stateless Address2 Stateless address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length2 Stateless prefix length 2 XXX Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length3 Stateless prefix length 3 XXX Stateless Address4 Stateless address 4 XXXX XXXX XXX...

Page 156: ...ault gateway XXX XXX XXX XXX TCP IPv6 TCP IPv6 Enable Disable Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Link Local Prefix Length Link local prefix length XXX IPsec IPsec setting Active Security Protocol Security method Other Settings Other settings Printer Name Printer name Printer name Up to 15 alphanumeric charac ters Direct Conn DevName Device name for wirele...

Page 157: ...imary server address XXX XXX XXX XXX Secondary Server Secondary server address XXX XXX XXX XXX Proxy Server Proxy server setting Enable Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert Fingerprt SHA 1 Certificate fingerprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Cert Fingerprt SHA 256 Certificate fingerprint SHA 256 XXXXXXXX ...

Page 158: ... Setup Utility turn on Easy wireless connect mode on the printer following the procedure below 1 Make sure printer is turned on If the HOME screen is not displayed press the HOME button 2 Select Network status icon Using the Operation Panel 3 Check message and select Yes 4 Select LAN settings 5 Select Wireless LAN 6 Select Wireless LAN setup 7 Select Easy wireless connect 8 Check message and selec...

Page 159: ... Results Ink Tips Printing Tips Check Paper Settings Before Printing Canceling Print Jobs Printer Handling Precautions Set Rear Tray Paper Information After Loading Paper Keeping Print Quality High Transporting Your Printer 159 ...

Page 160: ...dling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the POWER lamp is off and unplugging the power cord Important Do not unplug the printer while the POWER lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable ...

Page 161: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 162: ...mm Printable area Borderless printing Top Bottom Left Right margin 0 00 inch 0 0 mm Standard printing Top margin 0 12 inch 3 0 mm Bottom margin 0 20 inch 5 0 mm Left margin Letter Legal 0 26 inch 6 4 mm Other sizes 0 14 inch 3 4 mm Right margin Letter Legal 0 25 inch 6 3 mm Other sizes 0 14 inch 3 4 mm Operating environment Temperature 41 to 95 F 5 to 35 C Humidity 10 to 90 RH no condensation The ...

Page 163: ...ons Auto intensity AE copy Reduction Enlargement 25 400 1 unit Scan Specifications Scanner driver Windows TWAIN 1 9 Specification WIA Mac OS ICA Maximum scanning size A4 Letter 8 5 x 11 7 216 x 297 mm Scanning resolution Optical resolution horizontal x vertical max 1200 x 2400 dpi 1 Interpolated resolution max 19200 x 19200 dpi 2 1 Optical Resolution represents the maximum sampling rate based on I...

Page 164: ...n those given here Windows Operating System Windows 10 Windows 8 1 Windows 8 Windows 7 SP1 Windows Vista SP2 Windows 8 1 includes Windows 8 1 Update Hard Disk Space 3 1 GB Note For bundled software installation The necessary amount of hard disk space may be changed without notice Display XGA 1024 x 768 Mac OS Operating System OS X v10 8 5 OS X v10 11 Hard Disk Space 1 5 GB Note For bundled softwar...

Page 165: ...quired to install Easy WebPrint EX Windows Some functions may not be available with Windows Media Center Windows NET Framework 4 5 2 or 4 6 must be installed to use the Windows software Windows The TWAIN driver ScanGear is based on the TWAIN 1 9 Specification and requires the Data Source Manager bundled with the operating system Mac OS For Mac OS an internet connection is required during software ...

Page 166: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 166 ...

Page 167: ...e Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Matte Photo Paper MP 101 Paper other than genuine Canon paper Plain Paper including recycl...

Page 168: ...gaki Hagaki 2 8 x10 20x25cm Square 5 x5 127x127mm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within the following limits Minimum size 3 50 x 5 00 inches 89 0 x 127 0 mm Maximum size 8 50 x 26 61 inches 215 9 x 676 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than ge...

Page 169: ...y Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Plus Glossy II PP 301 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4...

Page 170: ...ing at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time 3 For best results in continuous printing remove printed paper or envelopes from the pap...

Page 171: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 172: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 173: ... from Application Software Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPrint enabled Printer with Mac 173 ...

Page 174: ...on Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers 174 ...

Page 175: ...n printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Draft 175 ...

Page 176: ...inter will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings To register the current settings as a new preset click Save under Commonly Used Settings 176 ...

Page 177: ...ver setup window 2 On Quick Setup tab click Printer Media Information The Printer Media Information dialog box appears 3 Select Paper Source From Paper Source check the setting or select a new paper source The current printer settings appear in Media Type and Page Size 4 Apply settings To apply the printer settings to the printer driver click Set Note If the media type on the printer is set to Hag...

Page 178: ... Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Glossy Photo Paper Glossy GP 701 Glossy Photo Paper Glossy Matte Photo Paper MP 101 Matte Photo Paper Matte Canon...

Page 179: ...per Size in the printer driver Paper information registered on the printer Letter 8 5 x11 22x28cm Letter Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 10x15 5 x7 13x18cm 2L 5 x7 13x18 8 x10 20x25cm 8 x10 20x25cm L 89x127mm L 89x127mm 2L 127x178mm 2L 5 x7 13x18 Square 5 x5 13x13cm Square 5 x5 Envelope Com 10 Envelope Com 10 Envelope DL Envelope DL Yougata 4 4 13 x9 25 Yougata 4...

Page 180: ...ientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dimensions Custom Size 180 ...

Page 181: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 182: ...cify the number of copies to be printed 3 Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to...

Page 183: ...ware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing Manual is select...

Page 184: ... as a photo without providing any margin around it set borderless printing The procedure for performing borderless printing is as follows You can also set borderless printing in Additional Features on the Quick Setup tab Setting Borderless Printing 1 Open the printer driver setup window 2 Set borderless printing Select Borderless from the Page Layout list on the Page Setup tab Click OK when the co...

Page 185: ...ettings and the Stamp Background Stamp button on the Page Setup tab appear grayed out and are unavailable When Envelope High Resolution Paper or T Shirt Transfers is selected from the Media Type list on the Main tab you cannot perform borderless printing Depending on the type of the media used during borderless printing the print quality may deteriorate at the top and bottom of the sheet or stains...

Page 186: ...pected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position When Preview before printing is checked on the Main tab you can confirm whether...

Page 187: ...e Page Setup tab 3 Select the paper size of the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlar...

Page 188: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 188 ...

Page 189: ...Note Selecting Scaled changes the printable area of the document 189 ...

Page 190: ...ect Page Layout from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following set...

Page 191: ...To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 191 ...

Page 192: ...The procedure for performing tiling poster printing is as follows Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in...

Page 193: ...perating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the p...

Page 194: ...displayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 194 ...

Page 195: ...Duplex Printing Manual check box on the Page Setup tab 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 5 Set the margin width If necessary click Specify Mar...

Page 196: ...en click Start Printing to print the opposite side Important When a media type other than Plain Paper is selected from Media Type on the Main tab Duplex Printing Manual appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is selected from the Page Layout list Duplex Printing Manual and Stapling Side appear grayed out and are unavailable Related Topic Changing the Printer ...

Page 197: ...og box is displayed select Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Yougata 4 4 13 x9 25 Yougata 6 3 86 x7 48 Envelope Com 10 or Envelope DL is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of...

Page 198: ...play Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Set...

Page 199: ...inter driver click Printer Media Information from the Quick Setup tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 5 Select the paper size For Pr...

Page 200: ...displayed select Do not show this message again if you do not want any guide messages to be displayed To display guide messages again open the Maintenance tab and click View Printer Status to start the Canon IJ Status Monitor On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting When printing on media other than postcards load the media according to usage ...

Page 201: ...the Main tab select Custom for Print Quality and click Set The Custom dialog box opens 3 Setting the print quality level Drag the slider bar to select the print quality level and click OK 4 Complete the setup Click OK on the Main tab When you execute print the image data is printed with the selected print quality level Important Certain print quality levels cannot be selected depending on the sett...

Page 202: ...Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast 202 ...

Page 203: ...Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Checking the Ink Status from Your Computer Canon IJ Preview Deleting the Undesired Print Job Instructions for Use Printer Driver 203 ...

Page 204: ...printing Important Note that if you want to use the XPS printer driver the normal printer driver must also be installed Installing the Printer Driver To install the normal printer driver install the driver from Start Setup Again on the setup CD ROM that came with your printer To install the XPS printer driver load the setup CD ROM that comes with the printer and then select XPS Driver from Add Sof...

Page 205: ...e setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 To open the setup screen If you are using Windows 10 Windows 8 1 or Windows 8 select Control Panel Hardware and Sound Devices and Printers If you are using Windows 7 from the Start menu select Devices and Printers If you are using Windows Vista ...

Page 206: ...rinter driver setup window 2 Launching the Canon IJ Status Monitor On the Maintenance tab click View Printer Status The Canon IJ Status Monitor opens and displays an image of the ink status 3 Display Estimated ink levels For Estimated ink levels click the disclosure triangle to display an image representation of the ink status 206 ...

Page 207: ...the Page Setup tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the preview display differs from the printing resolution text and lines in the preview display may appear different from the actual print result With some applications the printing is divided into multiple print jobs To cancel printing delete all div...

Page 208: ...n click OK to close the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog bo...

Page 209: ...Printer Driver Description Quick Setup tab Description Main tab Description Page Setup tab Description Maintenance tab Description Canon IJ Preview Description Canon IJ Status Monitor Screen 209 ...

Page 210: ...es either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a photo the photo paper and photo size generally used are set The Borderless Printi...

Page 211: ...ing profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper You can check an overall image of the layout Preview before printing Shows what the print result will look like before you actually print the data Check this check box to display a preview before printin...

Page 212: ...r the value in Amount of Extension Grayscale Printing This function converts the data to monochrome data when printing your document Draft This setting is appropriate for test printing Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction The width of print area and the amount of extension that are configured in other application software will be revers...

Page 213: ...s appropriate for the purpose To set the print quality level individually click the Main tab and for Print Quality select Custom The Set becomes enabled Click Set to open the Custom dialog box and then specify the desired settings High Gives priority to print quality over printing speed Standard Prints with average speed and quality Draft This setting is appropriate for test printing Paper Source ...

Page 214: ...Quick Setup tab Options Opens the Save Commonly Used Settings dialog box Changes the details of printing profile to be saved Save Commonly Used Settings dialog box Select the icons of the printing profiles to be registered to Commonly Used Settings and change the items to be saved in the printing profiles Icon Select the icon for the printing profile you wish to save The selected icon appears with...

Page 215: ...ifies the Width and the Height of the custom paper Measurement is shown according to the units specified in Units Printer Media Information dialog box This dialog box allows you to check the printer settings and apply the checked settings to the printer driver Paper Source Check the setting or select a new paper source Media Type Displays the Media Type that is currently set on the printer To appl...

Page 216: ...lance Using Sample Patterns Printer Driver Adjusting Brightness Adjusting Intensity Adjusting Contrast Adjusting Intensity Contrast Using Sample Patterns Printer Driver Registering a Frequently Used Printing Profile 216 ...

Page 217: ...ype that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied Rear Tray Paper is always supplied from the rear tray Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose Importan...

Page 218: ...Color Adjustment tab and select the Color Correction method on the Matching tab Note If you want to use an ICC profile to adjust colors use the Manual Color Adjustment dialog box to set the profile Grayscale Printing This function converts the data to monochrome data when printing your document Check this check box to print a color document in monochrome Preview before printing Shows what the prin...

Page 219: ...ight makes a color stronger and moving the slider to the left makes a color weaker You can also directly enter a value linked to the slider Enter a value in the range from 50 to 50 This adjustment changes the relative amount of ink of each color used which alters the total color balance of the document Use your application if you want to change the total color balance significantly Use the printer...

Page 220: ...ts a pattern that allows you to check the cyan magenta yellow balance Important When Grayscale Printing is checked on the Main tab Cyan Magenta Yellow appear grayed out and are unavailable Intensity Contrast Prints a pattern that allows you to check the intensity contrast balance Printer Paper Size Selects the paper size to be used for pattern printing This setting is linked to Printer Paper Size ...

Page 221: ...inting is checked on the Main tab Color Correction appears grayed out and is unavailable Driver Matching With Canon Digital Photo Color you can print sRGB data with color tints that most people prefer ICM ICC Profile Matching Adjusts the colors by using an ICC profile when printing Important If the application software is set so that ICM is disabled ICM ICC Profile Matching is unavailable for Colo...

Page 222: ...hange you may not be able to get the desired output results because of the profile combination Important Depending on the media type you may obtain the same print results even when you change the Rendering Intent setting Note In the XPS printer driver ICM has become ICC Profile Matching Related Topics Setting the Print Quality Level Custom Adjusting Color Balance Adjusting Brightness Adjusting Int...

Page 223: ...ws you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that application Portrait Prints the document so that its top and bottom positions are unchanged relative to the paper feed direction This is the default setti...

Page 224: ...t the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are enlarged to extend slightly off the paper Thus printing can be performed without any margins border Use Am...

Page 225: ...unction can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Stapling Side Selects the stapling margin position The printer analyzes the Orientation and Page Layout settings and automatically selects the best stapling margin position Check Stapling Side and select from the list to change it Specify Margin Opens the Specif...

Page 226: ...the Stamp Background button has become the Stamp button and only the stamp function can be used Depending on the type of printer driver you are using and the environment Stamp and Background may not be available Custom Paper Size dialog box This dialog box allows you to specify the size width and height of the custom paper Units Select the unit for entering a user defined paper size Paper Size Spe...

Page 227: ... the words Cut and Paste in the margins These words serve as guidelines for pasting together the pages into a poster Check this check box to print the words Note Depending on the type of printer driver you are using and the environment this function may not be available Print Cut Paste lines in margins Specifies whether to print cut lines that serve as guidelines for pasting together the pages int...

Page 228: ...nt does not fit on one page the document is reduced when printed Margin Specifies the width of the stapling margin The width of the side specified by Stapling Side becomes the stapling margin Print Options dialog box Makes changes to print data that is sent to the printer Depending on the type of printer driver you are using and the environment this function may not be available Disable ICM requir...

Page 229: ...ta is prohibited If the print result has missing image data or unintended colors selecting this check box may improve the condition Important Uncheck this check box under normal circumstances Note Do not allow application software to compress print data tab cannot be used with the XPS printer driver Print after creating print data by page The print data is created in page units and printing starts...

Page 230: ...ges In addition to the pre registered ones you can register and use your original stamp or background Note With the XPS printer driver the Stamp Background button has become the Stamp button and only the stamp function can be used Stamp Stamp printing is a function that prints a stamp over a document Check this check box and select a title from the list to print a stamp Define Stamp Opens the Stam...

Page 231: ...nt the background on the first page only or print on all pages when the document has two or more pages Check the Background check box to enable this Check this check box to print a background on the first page only Stamp Tab The Stamp tab allows you to set the text and bitmap file bmp to be used for a stamp Preview Window Shows the status of the stamp configured in each tab Stamp Type Specifies th...

Page 232: ...ider to the right increases the size moving the slider to the left decreases the size Transparent white area Specifies whether to make white filled areas of the bitmap transparent Check this check box to make white filled areas of the bitmap transparent Note Click Defaults to set Stamp Type to text Stamp Text to blank TrueType Font to Arial Style to Regular Size to 36 points Outline unchecked and ...

Page 233: ...letes an unnecessary stamp Specify the title of an unnecessary stamp from the Stamps list and click this button Background Tab The Background tab allows you to select a bitmap file bmp to be used as a background or determine how to print the selected background Preview Window Shows the status of the bitmap set on the Background tab File Specifies the name of the bitmap file to be used as the backg...

Page 234: ...background or delete an unnecessary background Title Enter the title to save the background image you specified Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Backgrounds Shows a list of registered background titles Specify a title to display the corresponding background in Title Save Save overwrite Saves the image data as a bac...

Page 235: ...ep cleaning Perform deep cleaning when two cleaning attempts do not resolve the print head problem Note Deep Cleaning consumes a larger amount of ink than Cleaning Cleaning the print heads frequently will rapidly deplete your printer s ink supply Therefore perform cleaning only when necessary Print Head Alignment Print head alignment corrects the installation positions of the print head and improv...

Page 236: ...eaning Performs print head cleaning Print head cleaning removes any blockage in the print head nozzles Perform cleaning when printing becomes faint or if a specific color fails to print even though all ink levels are sufficiently high Power Off Turns off the printer from the printer driver Perform this function to turn off the printer when you cannot press the ON button POWER button on the printer...

Page 237: ...cent settings specified on your computer View Print History This function starts the Canon IJ XPS preview and displays the print history Note You can use this function only with the XPS printer driver View Printer Status Starts the Canon IJ Status Monitor Perform this function when you want to check the printer status and how a print job is proceeding Note If you are using the XPS printer driver t...

Page 238: ...e print head position Preview Window Displays the pattern of Print Head Alignment and checks the position of the selected pattern You can also change the setting by clicking the pattern on the screen directly Select the Pattern Number Compare the printed adjustment patterns and enter the pattern number of the pattern with the least visible streaks or horizontal stripes into the corresponding box N...

Page 239: ...ours Select this option when you wish to reduce the operating noise of the printer during a specified period of time Set the Start time and the End time of the quiet mode you wish to be activated If both are set to the same time the quiet mode will not function Important You can set the quiet mode from the operation panel of the printer the printer driver or ScanGear scanner driver No matter how y...

Page 240: ... this setting disables the message display and allows you to continue printing To disable detection of paper setting mismatches select this check box Ink Drying Wait Time The printer can pause before printing a subsequent page Moving the slider to the right increases the pause time and moving the slider to the left decreases the time If the paper gets stained because the next page is ejected befor...

Page 241: ...Changing the Printer Operation Mode 241 ...

Page 242: ...d ink levels When the remaining ink level becomes low a warning icon and message low ink level warning are displayed Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses images and messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displ...

Page 243: ...Monitor to use the following commands Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed Always Display on Top Displays the Canon IJ Status Monitor in front of other windows Display Guide Message Displays guide messages for complicated paper setting operations Envelope Printing Displays guide messages when envelope printing starts To hide these gui...

Page 244: ...tion Remote UI will not display Printer Information Allows you check detailed information such as the printer status the print progress and remaining ink levels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser an...

Page 245: ... switch to an administrator account and restart the operation from the beginning 3 Install the MP Drivers Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation properly restart the computer Important You can install the...

Page 246: ...inting Directly from Smartphone Tablet Android Print Printing from an AirPrint enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct 246 ...

Page 247: ...ter 3 Printing Scanning with Wireless Direct This section also describes changing Wireless Direct to wireless LAN Changing Printer Setting to Use Wireless LAN Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Dir...

Page 248: ...t a Wi Fi Direct compatible device to the printer select the device name displayed on the LCD from your device The identifier SSID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting 10 Select OK The Wireless Direct is enabled and a device can be connected to the printer wirelessly Changing Settings of a Device and Connecting It to the Pri...

Page 249: ...inter displays a confirmation screen asking if you allow the device to connect to the printer Make sure the name on the LCD is the same as that of your wireless communication device and select Yes Printing Scanning with Wireless Direct Connect a device and the printer and start printing scanning Note For more on printing or scanning from a device via wireless LAN refer to the device s or applicati...

Page 250: ...hanging Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Make sure printer is turned on 2 Select Setup on the HOME screen LCD and Operation Panel 3 Select Settings 4 Select Device settings 5 Select LAN settings 6 Select Wireless Direct 7 Select a setting item To update the identifier SSID and the password for Wireless Direct 250 ...

Page 251: ...e name To change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer Select C to display the confirmation screen If you want the printer to display the screen to inform you a Wi Fi direct compatible device is connecting to the printer select Yes Important To prevent an unauthorized access we recommend you should not change the setting from the default...

Page 252: ...Printing Photo Data Printing Photographs Saved on Memory Card Special Photo Menu Setting Items for Photo Printing Using Operation Panel 252 ...

Page 253: ...card slot The photo selection screen is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data is saved on the memory card Data of supported types are not saved is displayed on the LCD If more than 2 000 photo data are saved on the memory card the photo data is split by group per 2 000 photos...

Page 254: ...creen to specify the number of copies when the photo you want to print is displayed Use the button to specify the the number of copies To change the display method or the print settings Press the button to display the menus Use the button to select a menu Press the button to hide the menus A Multi display Displays the multiple photos at once 254 ...

Page 255: ... with specifying the date last modified date of data For details Using Useful Display Functions C Zooming in Zooms in on the photo For details Using Useful Display Functions D Settings Displays the Settings screen You can change the settings of page size media type and print quality and so on 255 ...

Page 256: ...e the button to select next photo while printing Note While you select the photo the printer prints the reserved photos The reserved photo icon appears on the photo included in the print job 2 Specify the number of copies for each photo Note While processing the print job you cannot change the setting for Page size or Type on print settings confirmation screen The setting is the same as the settin...

Page 257: ...tton while processing the print job the screen to select a method to cancel reservation is displayed If you select Cancel all reservations you can cancel printing all photos If you select Cancel the last reservation you can cancel the last printing job If there are many print jobs Cannot reserve more print jobs Please wait a while and redo the operation may be displayed on the LCD In this case wai...

Page 258: ...ettings screen varies with the print menu In Select photo print The following screen is displayed by selecting Settings In Trimming print The following screen is displayed before printing Setting Items You can specify the following setting items Use the button to select a setting item and press the OK button to display the settings Use the button to specify the setting and press the OK button to f...

Page 259: ...he media type of the loaded paper 3 Print qlty Print quality Select print quality according to the photo 4 Border Bordered Borderless print Select bordered or borderless print 5 Photo fix When Auto photo fix is selected the scene or person s face of a shot photo is recognized and the most suitable correction for each photo is made automatically It makes a darkened face by backlight brighter to pri...

Page 260: ...vates to print the date shooting date on a photo Note The shooting date is printed according to the settings of Date display format in Device user settings under Device settings under Settings Device user settings 260 ...

Page 261: ...he printer and when you print using the printer driver Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed Register the paper size and the media type according to the loaded paper Important For more on the proper combination of paper settings you can specify ...

Page 262: ... settings for printing or copying are different from the paper information registered to the printer Ex Paper setting for printing or copying A5 Paper information registered to the printer A4 When you start printing or copying a message is displayed Selecting OK on the LCD displays the paper setting specified for printing or copying under the message 262 ...

Page 263: ...t know what paper information to register to the printer press the Back button when the screen to select the operation is displayed When the previous screen is displayed check the paper size and the media type and register them to the printer For more on the proper combination of paper settings you can specify by the printer driver or on the LCD For Windows Paper Settings on the Printer Driver and...

Page 264: ...rinter Operation Mode For Mac OS Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing or copying even though the paper settings for printing or copying and the paper information registered to the printer are different 264 ...

Page 265: ...anel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen glass 6 Specify settings as necessary A Displays the screen to specify the number of copies Use the buttons to specify the number of copies and use the OK button to finalize You can specify the number of copies after selecting Settings B Displays the screen to specify the color mode 265 ...

Page 266: ... the setting items Setting Items for Copying D Displays the preview screen to preview an image of the printout For details Displaying Preview Screen 7 Press Start button The printer starts copying Remove the original on the platen glass after copying is complete Important Do not open the document cover or remove the original from the platen glass until scanning is completed 266 ...

Page 267: ...cannot be changed If you press the Stop button while reserve copying is in progress the screen to select the method to cancel copying is displayed If you select Cancel all reservations you can cancel copying all scanned data If you select Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please w...

Page 268: ...etting screen varies with the copy menu In Standard copy The following screen is displayed by selecting Settings on the Copy standby screen In Borderless copy The following screen is displayed before copying Setting Items You can specify the following setting items Use the button to select a setting item and press the OK button to display the settings Use the button to specify the setting and pres...

Page 269: ...k the message and change the setting The settings of the page size media type etc are retained even if the printer is turned off When copying starts in the copy menu that is not available with the specified setting The specified function is not available with current settings is displayed on the LCD Change the setting following the on screen instructions 1 Copies Specify the number of copies 2 Col...

Page 270: ...rtant If you use Draft with Type set to Plain paper and the quality is not as good as expected select Standard or High for Print qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white 8 Layout Select the layout Copying Two Pages onto Single Page 270 ...

Page 271: ... Using IJ Scan Utility Scanning Using Application Software ScanGear Other Scanning Methods IJ Network Scanner Selector EX2 Menu and Setting Screen Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 271 ...

Page 272: ...nts Scanning Photos Scanning with Favorite Settings Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Saving after Checking Scan Results Sending Scanned Images via E mail Extracting Text from Scanned Images OCR IJ Scan Utility Screens 272 ...

Page 273: ...Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folders are as follows Windows 10 Windows 8 1 Windows Vista Documents folder Windows 8 Windows 7 My Documents folder To chang...

Page 274: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog Box 274 ...

Page 275: ...ps below to start IJ Scan Utility Windows 10 From Start menu select All apps Canon Utilities IJ Scan Utility Windows 8 1 Windows 8 Select IJ Scan Utility on the Start screen If IJ Scan Utility is not displayed on the Start screen select the Search charm and then search for IJ Scan Utility Windows 7 Windows Vista From Start menu select All Programs Canon Utilities IJ Scan Utility IJ Scan Utility 27...

Page 276: ...on 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel To apply suitable corrections based on the item type click Settings and then select the Apply recommended image correction checkbox in the Settings Auto Scan dialog box Scanned images are saved in the folder set for Save in in the Setting...

Page 277: ...ns IJ Scan Utility Main Screen Settings Dialog Box Settings Auto Scan Dialog Box Settings Document Scan Dialog Box Settings Photo Scan Dialog Box Settings Save to PC Auto Dialog Box Settings General Settings Dialog Box 277 ...

Page 278: ...J Scan Utility is currently set to use If the displayed product is not the one you want to use select the desired product from the list In addition for network connection select one with Network after the product name Note Refer to Network Scan Settings for how to set up a network environment Auto Detects the item type automatically and saves them to a computer The data format for saving will also...

Page 279: ... than the platen and combine the scanned images back into one image Scan save settings and the response after scanning can be specified in the Settings Scan and Stitch dialog box ScanGear Starts ScanGear scanner driver in which you can make image corrections and color adjustments when scanning Scan save settings and applications can be specified in the Settings ScanGear dialog box Instructions Ope...

Page 280: ...g from a Computer Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Box Settings Document Scan Dialog Box Settings Photo Scan Dialog Box Settings Custom Scan Dialog Box Settings Scan and Stitch Dialog Box Settings ScanGear Dialog Box Scanning from the Operation Panel Tab Set the default actions when scanning from the operation panel Setting...

Page 281: ... Dialog Box Important When the Settings dialog box is displayed from My Image Garden the Scanning from the Operation Panel tab does not appear General Settings Tab Set the model to use file size restriction on e mail attachment language for detecting text in images and the folder in which to save images temporarily Settings General Settings Dialog Box 281 ...

Page 282: ...e Garden the setting items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of items specify the item type and size in the Settings Document Scan dialog box Settings Photo Scan dialog box or Settings Custom Scan dialog box then click Photo Document or Custom in the IJ Scan Utili...

Page 283: ...rrections In that case deselect the checkbox and scan Note Scanning takes longer than usual when you enable this function 2 Save Settings Area File Name Enter the file name of the image to be saved When you save a file the date and four digits are appended to the set file name in the _20XX0101_0001 format Note When you select the Save to a subfolder with current date checkbox the date and four dig...

Page 284: ...nto text data and create PDF files that support keyword search Note PDF files that are searchable in the language selected in Document Language on the General Settings tab of the Settings dialog box are created Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save scanned images in it The folder will be created with a...

Page 285: ...specify the e mail client you want to start from the pull down menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pull down menu select Add from the pull down menu then click Add in the displayed Select Application or Select Destination Folder dialog box and specify the application or folder Instructions Opens this guide Defaults ...

Page 286: ...vanced scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog box is displayed from the Scan screen of My Image Garden the setting items for Application Settings do not appear 1 Scan Options Area Select Source Select the type of item to be scanned Scanning documents Document Scanning magazines Magazine 286 ...

Page 287: ...is selected in Application Settings Image Processing Settings Click Plus to set the following Note When Color Mode is Black and White only Reduce gutter shadow Correct slanted text document and Detect the orientation of text document and rotate image appear Apply Auto Document Fix Select this checkbox to sharpen text in a document or magazine for better readability Important The color tone may dif...

Page 288: ... 10 degrees of the document Important The following types of documents may not be corrected properly since the text cannot be detected correctly Documents in which the text lines are inclined more than 10 degrees or the angles vary by line Documents containing both vertical and horizontal text Documents with extremely large or small fonts Documents with small amount of text Documents containing fi...

Page 289: ...r in which to save the scanned images To add a folder select Add from the pull down menu then click Add in the displayed Select Destination Folder dialog box and specify the destination folder The default save folders are as follows Windows 10 Windows 8 1 Windows Vista Documents folder Windows 8 Windows 7 My Documents folder Important When the Settings dialog box is displayed from My Image Garden ...

Page 290: ...e searched correctly we recommend that you select 300 dpi or higher for Resolution PDF files that are searchable in the language selected in Document Language on the General Settings tab of the Settings dialog box are created Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save scanned images in it The folder will be...

Page 291: ...canned images attached You can specify the e mail client you want to start from the pull down menu Start OCR Select this when you want to convert text in the scanned image into text data You can specify the application from the pull down menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pull down menu select Add from the pull dow...

Page 292: ...d when saving images to a computer after scanning them from the operation panel by automatically detecting the item type 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area 1 Scan Options Area Paper Size Auto is selected Resolution Auto is selected Image Processing Settings Click Plus to set the following Apply recommended image correction Applies suitable corrections automaticall...

Page 293: ... down menu then click Add in the displayed Select Destination Folder dialog box and specify the destination folder The default save folders are as follows Windows 10 Windows 8 1 Windows Vista Documents folder Windows 8 Windows 7 My Documents folder Data Format Auto is selected The following data formats are automatically applied according to the item type when saving Photos postcards BD DVD CD and...

Page 294: ... Area Open with an application Select this when you want to enhance or correct the scanned images You can specify the application from the pull down menu Send to an application Select this when you want to use the scanned images as they are in an application that allows you to browse or organize images You can specify the application from the pull down menu Send to a folder Select this when you al...

Page 295: ...o use select the desired product from the list In addition for network connection select one with Network after the product name Note With network connection Select appears on the right side of the product name Click Select to display IJ Network Scanner Selector EX from which you can change the scanner to use Refer to Network Scan Settings for the setting procedure E mail Attachment Size You can r...

Page 296: ...iles Displays the folder in which to save images temporarily Click Browse to specify the destination folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 296 ...

Page 297: ...ced Mode Scanning Multiple Documents from the ADF Auto Document Feeder in Advanced Mode Scanning Multiple Documents at One Time with ScanGear Scanner Driver ScanGear Scanner Driver Screens Positioning Originals Scanning from Computer General Notes Scanner Driver Important Available functions and settings vary depending on your scanner or printer 297 ...

Page 298: ...s Specify the document type output size and other settings when scanning documents and preview scan results Make various correction settings or finely adjust the brightness contrast and other parameters to scan in a specific color tone Screens There are two modes Basic Mode and Advanced Mode Switch modes with the tabs on the upper right of the screen Note ScanGear starts in the last used mode Sett...

Page 299: ...Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode output resolution image brightness color tone and other settings 299 ...

Page 300: ...ment Starting from IJ Scan Utility 1 Start IJ Scan Utility For details search for Starting IJ Scan Utility from the top page of the Online Manual for your model 2 In IJ Scan Utility main screen click ScanGear The ScanGear screen appears Starting from Application The procedure varies depending on the application For details see the application s manual 1 Start application 2 On application s menu se...

Page 301: ... view and scan Photos with a whitish background Documents printed on white paper hand written text business cards and other unclear documents Thin documents Thick documents The following types of documents cannot be scanned correctly Documents smaller than 1 2 inches 3 cm square Photos that have been cut to irregular shapes Note Both sides of a two sided document can be scanned simultaneously on m...

Page 302: ...tant Preview is not available when scanning from the ADF Note Colors are adjusted based on the document type selected in Select Source 4 Set Destination Note Skip ahead to Step 7 if an ADF option is selected in Select Source 5 Set Output Size Output size options vary with the selected Destination 6 Adjust cropping frames scan areas as needed Adjust the size and position of the cropping frames on t...

Page 303: ...ion to display a dialog box showing the document type and other details of the current scan settings How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box Related Topic Basic Mode Tab 303 ...

Page 304: ...ScanGear Scanner Driver Screens Basic Mode Tab Advanced Mode Tab 304 ...

Page 305: ...en scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Select Source Photo Color Scan color photos Magazine Color Scan color magazines Document Color Scan documents in color Document Grayscale Scan documents in black and white Document Color ADF Simplex Scan documents from the ADF in color Document Grayscale ADF Simplex Scan documents from the ADF in black and white Documen...

Page 306: ...ype will also be active When you select Magazine Color the descreen function will be active Display Preview Image Preview Performs a trial scan Note When using the machine for the first time scanner calibration starts automatically Wait a while until the preview image appears Destination Select what you want to do with the scanned image Print Select this to print the scanned image on a printer Ima...

Page 307: ...ect an output size in pixels A cropping frame of the selected monitor size will appear and the portion within the cropping frame will be scanned Drag the cropping frame to enlarge reduce it while maintaining the aspect ratio Add Delete Displays the Add Delete the Output Size dialog box for specifying custom output sizes This option can be selected when Destination is Print or Image display In the ...

Page 308: ...ze Auto Crop If an area is specified only the portion in the cropping frame will be scanned Adjusting Cropping Frames ScanGear Image corrections Correct the image to be scanned Important Apply Auto Document Fix and Correct fading are available when Recommended is selected on the Color Settings tab of the Preferences dialog box Note Available functions vary by the document type selected in Select S...

Page 309: ...nces dialog box Perform Scan Scan Starts scanning Note When scanning starts the progress appears To cancel the scan click Cancel Preferences Displays the Preferences dialog box for making scan preview settings Close Closes ScanGear scanner driver 2 Toolbar Adjust or rotate preview images The buttons displayed on the Toolbar vary by view In thumbnail view In whole image view Thumbnail Whole Image S...

Page 310: ...e displayed Deselects the checkboxes of the images in thumbnail view Select All Frames Available when two or more frames are displayed Selects the images in thumbnail view and outlines them in blue Select All Cropping Frames Available when two or more cropping frames are specified Turns the cropping frames into thick broken lines and applies the settings to all of them Remove Cropping Frame Remove...

Page 311: ... thin blue outline The settings will be applied to the Focus Frame and Selected Frames simultaneously To select multiple images click them while pressing the Ctrl key Unselected no outline The settings will not be applied Double click a frame to enlarge the image Click Frame Advance at the bottom of the screen to display the previous or next frame Double click the enlarged frame again to return it...

Page 312: ...me s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cropping Frames ScanGear Related Topic Scanning in Basic Mode 312 ...

Page 313: ...view The preview function is not available when scanning from the ADF Auto Document Feeder 1 Settings and Operation Buttons Favorite Settings You can name and save a group of settings Input Settings Output Settings Image Settings and Color Adjustment Buttons on the Advanced Mode tab and load it as required It is convenient to save a group of settings if you will be using it repeatedly You can also...

Page 314: ...corrections to the image brightness and color tones can be made including adjustments to the image s overall brightness or contrast and adjustments to its highlight and shadow values histogram or balance tone curve Zoom Zooms in on a frame or zooms in on the image in the area specified with a cropping frame scan area When zoomed in Zoom changes to Undo Click Undo to return the display to its non m...

Page 315: ...t the next action may appear Follow the prompt to complete For details refer to Status of ScanGear dialog after scanning in Scan Tab Preferences dialog box It will take time to process the images if the total size of the scanned images exceeds a certain size In that case a warning message appears it is recommended that you reduce the total size To continue scan in whole image view Preferences Disp...

Page 316: ...ng the image Right click the image to zoom out Rotate Left Rotates the preview image 90 degrees counter clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again Rotate Right Rotates the preview image 90 degrees clockwise The result will be reflected in the scanned image The image returns to its original state when you preview again ...

Page 317: ...of them Remove Cropping Frame Removes the selected cropping frame Information Displays the version of ScanGear along with the document type and other details of the current scan settings Open Guide Opens this page 3 Preview Area This is where a trial image appears after you click Preview The results of image corrections color adjustments and other settings made in 1 Settings and Operation Buttons ...

Page 318: ...key Unselected no outline The settings will not be applied When Whole Image is displayed on Toolbar Items on the Platen are scanned and appear as a single image All portions in the cropping frames will be scanned Note Create cropping frame s on the displayed image In thumbnail view one cropping frame can be created per image In whole image view multiple cropping frames can be created Adjusting Cro...

Page 319: ...ng a network compatible model by connecting to a network the machine cannot be accessed from multiple computers at the same time When using a network compatible model by connecting to a network scanning takes longer than usual Make sure that you have adequate disk space available when scanning large images at high resolutions For example at least 300 MB of free space is required to scan an A4 docu...

Page 320: ... high resolution your computer may not respond or the progress bar may remain at 0 depending on the application In that case cancel the action for example by clicking Cancel on the progress bar then increase the operating system s virtual memory or reduce the image size resolution and retry Alternatively scan the image via IJ Scan Utility first then save and import it into the application 320 ...

Page 321: ...smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected Photos Postcards Business Cards and BD DVD CD Magazines Newspapers and Documents Single item Place the item face down on the platen with 0 4 inch 1 cm or more space between the edges diagonally striped area of the platen and the item Portions placed on the diagonally...

Page 322: ...dges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note Place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically 322 ...

Page 323: ... used for scanning with IJ Scan Utility changes as well The product for scanning from the operation panel also changes If your scanner or printer is not selected in IJ Scan Utility check that it is selected with IJ Network Scanner Selector EX Refer to IJ Network Scanner Selector EX2 Menu and Setting Screen for your model from Home of the Online Manual for details To scan from the operation panel s...

Page 324: ... that case you do not need to select it again Important If multiple scanners exist on the network multiple model names appear In that case you can select one scanner per model 4 Click OK Note The scanner selected in the Scan from PC Settings screen will be automatically selected in the Scan from Operation Panel Settings screen as well Setting for Scanning with IJ Scan Utility To scan from IJ Scan ...

Page 325: ...on area on the desktop follow the procedure below to start Windows 10 From the Start menu click All apps Canon Utilities IJ Network Scanner Selector EX2 Windows 8 1 Windows 8 Click IJ Network Scanner Selector EX2 on the Start screen If IJ Network Scanner Selector EX2 is not displayed on the Start screen select the Search charm then search for IJ Network Scanner Selector EX Windows 7 Windows Vista ...

Page 326: ...Settings screen click OK Note If your scanner or printer does not appear check the following click OK to close the screen then reopen it and try selecting again MP Drivers is installed Network settings of your scanner or printer is completed after installing the MP Drivers Network communication between your scanner or printer and computer is enabled If the problem is still not solved see Network C...

Page 327: ...ta to Computer Using Operation Panel Basics Sending Scanned Data as E Mail from Computer Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility Windows Setting Up Operation Panel with IJ Scan Utility Mac OS 327 ...

Page 328: ...e computer is in the sleep or standby mode If you perform scanning via a network connection make sure all the required settings have been specified For Windows Network Scan Settings For Mac OS Network Scan Settings The destination and the file name are specified in Canon IJ Scan Utility You can specify the destination and the file name in Canon IJ Scan Utility For more on settings of Canon IJ Scan...

Page 329: ...ta to the computer using WSD one of the network protocols supported in Windows select Enable for WSD scan from this device on WSD setting on Common settings in LAN settings under Device settings WSD setting If you select Search again the printer starts searching for the connected computers again The destination and the file name are specified in Canon IJ Scan Utility in advance For Windows Setting...

Page 330: ...s postcards visiting cards magazines newspapers documents BD DVD CDs The following items cannot be scanned properly A4 sized photos Documents smaller than 5 inches x 7 inches 127 mm x 178 mm such as a paperback with its backbone cut off Originals on thin white paper Long and narrow originals such as panoramic photographs Document Scans the original on the platen glass as a document data applying t...

Page 331: ...you do not continue scanning select End The scanned data is forwarded to the computer Scanned data is forwarded to the computer according to the settings specified in Canon IJ Scan Utility Remove the original on the platen glass after scanning is complete Important If the scanning result with Auto scan is not satisfactory select the document type or size according to the original in step 5 If prog...

Page 332: ...them For Windows Scanning Photos and Documents For Mac OS Scanning Photos and Documents Note For Windows You can use a WIA compliant application software to scan originals with this printer For details Other Scanning Methods If you want to convert a scanned document to text Extracting Text from Scanned Images OCR 332 ...

Page 333: ...for selecting to which you save the data If the setting which cannot be specified in combination is selected and Error details are displayed on the LCD In this case select on the upper left on the LCD to check the message and change the setting The specified scan settings such as the scan size resolution and data format are retained even if the printer is turned off When scanning starts in the sca...

Page 334: ...screen A printout consists of minute dots to make characters or graphs Interfering with each dot may result in uneven shades or a striped pattern Select ON if you notice any uneven shades or a striped pattern on the scanned image This setting item is not available when Photo is selected for Doc type Note Even if ON is selected for this setting some moire effects may remain if Unsharp mask is set t...

Page 335: ...An Error Occurs Message Appears Frequently Asked Questions Examples of Problems Printer Does Not Move Power Does Not Come On Power Shuts Off By Itself LCD Is Off LCD Shows Wrong Language USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out Paper Jams Paper Does Not Feed Properly ...

Page 336: ...vers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error or Message Appears An Error Occurs Message Appears List of Support Code for Error Error Message Appears on PictBridge Wireless LAN Compliant Device IJ Scan Utility Error Messages Windows ScanGear Scanner Driver Error Messages IJ Scan Utility Error Messa...

Page 337: ...s Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connecting to Another Computer via LAN Changing from USB to LAN Connection LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set fo...

Page 338: ...annot Be Used Cannot Access to Internet on Wireless LAN from Communication Device LAN Setting Tips Changing LAN Settings Network Key Unknown Administrator Password Set for Printer Unknown Checking Network Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing Wireless LAN Connection Method Printing Scanning from Smartphone Tablet Cannot Print Scan fro...

Page 339: ... to LAN Connection Network Connection Settings Setup Perform connection setup for the printer and computer smartphone tablet For more on setup procedure click here Changing Network Settings See below for changing connection settings for the printer and computer smartphone tablet To change network connection method Changing Wireless LAN Connection Method Changing the Connection Mode To add computer...

Page 340: ...ttings and Common Problems for troubleshooting on network connection Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 340 ...

Page 341: ...isabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Important If a device is connected to the Internet via a wireless router and you then connect it ...

Page 342: ...hen configure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the de...

Page 343: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 343 ...

Page 344: ... performing printer setup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen Connect Cable Screen While using printer Cannot Find Printer while Using Wireless LAN 344 ...

Page 345: ...us Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking PC Network Connection Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s Wireless LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check P...

Page 346: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 347: ...r Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not s...

Page 348: ...on is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status and turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 348 ...

Page 349: ...less communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth a...

Page 350: ... router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the prin...

Page 351: ... for another device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the LCD LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Prin...

Page 352: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 353: ...y and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireless router or contact the manufacturer After checking the wireless router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instruc...

Page 354: ... only if you cannot proceed beyond the Printer Connection screen Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen Print Scan screen in Mac OS X v10 8 If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Turn off p...

Page 355: ...n software running 6 Redo setup according to instructions on Canon website Note You can use the Setup CD ROM to redo setup For Mac OS 1 Click Next If the Installation Failure screen appears click Exit on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select Printer screen 4 Click Exit on Start Setup scr...

Page 356: ...y Screen Check5 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufacturer To check the current network settings of the printer print ou...

Page 357: ...you use the smartphone tablet make sure that its Wi Fi setting is enabled Check9 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver Windows Check10 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If t...

Page 358: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 358 ...

Page 359: ...n again It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking compute...

Page 360: ...reless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Windows Checking Wireless Network Status Check7 Make sure you are using a valid channel Usable wireless channels may be lim...

Page 361: ...ils refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Select the identifier for wireless direct SSID specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the identifier f...

Page 362: ...le Place devices a suitable distance from the printer Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Print or Scan from a Computer Connected to the Network Check1 Make sure the computer is connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manu...

Page 363: ...computer can communicate with the wireless router Note For Windows set up the printer to match the wireless router settings using IJ Network Device Setup Utility Selecting WPA WPA2 or WPA WPA2 is recommended for security reason If your wireless router is compatible with WPA WPA2 you can also use WPA2 or WPA Using WPA WPA2 The authentication method passphrase and dynamic encryption type must be the...

Page 364: ...u click Search on the Network Settings Wireless LAN screen in IJ Network Device Setup Utility follow the on screen instructions to set the WEP key length format and the number For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the printer is connected to an AirPort Base Station via a LAN check the settings in Wireless Security of Ai...

Page 365: ...Encryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manufacturer Make sure the computer and the wireless router can communicate with each other under this setting Check2 If filtering MAC addresses or IP addresses at wireless router check that MAC addresses or IP addre...

Page 366: ...e the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router 366 ...

Page 367: ...Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly Windows 367 ...

Page 368: ...ice Setup Utility Screen You can display the printer s MAC address on the LCD System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 or Windows 8 select Command Prompt from th...

Page 369: ...mand Prompt In Windows 7 or Windows Vista click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears ...

Page 370: ...me 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the LC...

Page 371: ...efaults use the Setup CD ROM or follow the instructions on the Canon website to redo setup For Mac OS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults follow the instructions on the Canon website to redo setup Initialize the net...

Page 372: ...Printing Problems Printing Does Not Start No Ink Comes Out Print Results Are Unsatisfactory Paper Does Not Feed Properly No Paper Error 372 ...

Page 373: ...is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Note For Windows If you can use IJ Network Device Setup Utility check the network connection status Check3 Make sure paper settings match in...

Page 374: ...ialog box Note To make the printer the one selected by default select Set as Default Printer For Mac OS Make sure your printer s name is selected in Printer in the Print dialog Note To make the printer the one selected by default select the printer for Default printer Check6 Is print data extremely large Windows Click Print Options on Page Setup sheet of the printer driver Then set Prevention of P...

Page 375: ...aning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is not empty perform print head cleaning and try printing the nozzle check pattern again If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning If the problem is no...

Page 376: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading postcards or envelopes consider the following If a postcard is curled it may not feed properly even though the paper stack does not exceed the paper load ...

Page 377: ...inter unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary If the measures above do not solve the problem contact your nearest Canon service center to request a repair 377 ...

Page 378: ...depending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Photos Printing from memory card Check the settings using the operation panel Setting Items for Photo Printing Using Operation Panel Printing from a PictBridge Wireless LAN compliant device Check the set...

Page 379: ...problem is not resolved check other causes See also the sections below Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Lines Are Misaligned Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked...

Page 380: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 380 ...

Page 381: ...nk tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is emp...

Page 382: ...se unclear prints or prints with reduced quality Load paper with the printable side facing up Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass Load...

Page 383: ...int head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Aligning the Print Head Position For Mac OS Aligning the Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may ...

Page 384: ...aper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper If the paper corn...

Page 385: ...sting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print job...

Page 386: ...usting Intensity Copying Setting Items for Copying Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of the paper Resize the document using application software Print Area Check7 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check8 Is paper feed roller dirty...

Page 387: ...ver Setup Window 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set wait time and click OK 5 Check message and click OK For Mac OS 1 Make sure printer is turned on 2 Open Canon IJ Printer Utility2 Opening the Canon IJ Printer Utility2 3 Select Custom Settings in pop up menu 4 Drag Ink Drying Wait Time slide bar to set wait time and click Apply 5 Check message ...

Page 388: ...s Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger t...

Page 389: ...Scanning Problems Windows Scanning Problems IJ Scan Utility Error Messages ScanGear Scanner Driver Error Messages 389 ...

Page 390: ...Scanning Problems Scanner Does Not Work ScanGear Scanner Driver Does Not Start 390 ...

Page 391: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 391 ...

Page 392: ...ter name is displayed multiple times select the one that does not include WIA Note The operation may differ depending on the application Use the WIA driver when scanning from a WIA compliant application Scanning with WIA Driver Check 3 Make sure that the application supports TWAIN You cannot start ScanGear scanner driver from applications not supporting TWAIN Check 4 Scan and save images with IJ S...

Page 393: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Shows Wrong Language 393 ...

Page 394: ...wer plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 394 ...

Page 395: ... printer driver setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon IJ Printer Utility2 select Power Settings in the pop up menu and then select Disable for Auto Power Off on Auto Power Note You can also enable the printer to turn on off automatically from the operati...

Page 396: ...rts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Does the operating system of your computer support Hi Speed USB connection Install the latest update for your computer I...

Page 397: ...on Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Check3 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver Windows How to Open the Printer Driver Setup Window 397 ...

Page 398: ...Installation and Download Problems Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows 398 ...

Page 399: ...ist on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert...

Page 400: ...computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers For Mac OS Download the driver from the supp...

Page 401: ...tructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the ne...

Page 402: ...Errors and Messages An Error Occurs Message Appears 402 ...

Page 403: ... action described in the message When an error occurs a message is displayed on the computer screen or the LCD Depending on the error a Support Code error number is displayed on the computer screen or the LCD When a Support Code and a message are displayed on the computer screen For Windows For Mac OS The screen differs depending on the OS you are using 403 ...

Page 404: ...upport Code and a message are displayed on the LCD For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Appears 404 ...

Page 405: ...opriate action Data of supported types are not saved There is no image data saved on the memory card that can be read by this printer The printer may not recognize the file if the file name or folder path contain certain characters Use only alphanumeric characters Photo data edited or processed on a computer must be printed from the computer Note When a photo which has been processed on a computer...

Page 406: ...lashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both the printer and the computer When the USB cable is securely plugged in check the following If you are using a relay device such as a USB hub disconnect it connect the printer directly to the computer and retry the printing If printing starts nor...

Page 407: ...ake sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Windows Check If an error message appears outside printer status monitor check the following Could not spool successfully due to insufficient disk space Delete any unnecessary files to increase the amount of free space ...

Page 408: ...ow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically see Changing confirmation screen setting If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is sk...

Page 409: ...ons the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Printer Scanner Fax Extended Survey Program Icon Appears Mac OS If the Inkjet Printer Scanner Fax Extended Survey Program is inst...

Page 410: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Survey P...

Page 411: ... Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of...

Page 412: ...se Support Code Appears on LCD and Computer Screen 1000 to 1ZZZ 1000 1200 1240 1270 1300 1401 1403 1405 140B 1410 1411 1412 1413 1414 1551 1552 1600 1660 1680 1681 1684 1688 1689 1700 1701 1710 1711 1730 1731 1750 1890 2000 to 2ZZZ 2114 2123 2700 2900 2901 3000 to 3ZZZ 3402 3403 3405 3407 3408 3410 3411 3412 3413 3438 3439 3440 3441 3442 3443 3444 3445 3446 3447 4000 to 4ZZZ 4100 4103 5000 to 5ZZZ...

Page 413: ...10 6911 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A82 A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes see also List of Support Code for Error Paper Jams 413 ...

Page 414: ...owing the appropriate procedure as shown below If you can see the jammed paper at the paper output slot or the rear tray 1300 If you cannot see the jammed paper at the paper output slot or the rear tray Paper Is Jammed inside Printer Cases other than above Other Cases 414 ...

Page 415: ...ing and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer 2 Reload paper and select OK on LCD The printer resumes printing Reprint the page you were printi...

Page 416: ... sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 416 ...

Page 417: ...er remove paper from the bottom side of the printer Removing Jammed Paper from Bottom Side of Printer Removing Jammed Paper from Inside of Scanning unit Cover Remove the paper following the instructions below Note If paper becomes jammed during printing and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer 1 Turn off printer an...

Page 418: ...r left whichever makes it easier to remove the paper When moving the print head holder hold the top of the print head holder and slide it slowly to the far right or left 4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 418 ...

Page 419: ...en reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper Removing Jammed Paper from Bottom Side of Printer Remove the paper following t...

Page 420: ...before you stand the printer up on its side Stand the printer on a wide and flat surface such as a desk Hold the printer securely with both hands to stand it up being careful not to hit anything 3 Pull out paper output tray 4 Open bottom cover 5 Hold jammed paper firmly in both hands 420 ...

Page 421: ...6 Slowly pull out paper so as not to tear it 7 Close bottom cover 8 Retract paper output tray 421 ...

Page 422: ...and loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bits of paper If the measures above do not solve the problem contact your nearest Canon service center to request a repair 422 ...

Page 423: ...paper in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the LCD Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note After loading paper in the rear tray the screen for setting rear tray paper information appears Set paper information for the...

Page 424: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 424 ...

Page 425: ...1401 Cause Print head may be damaged What to Do Contact your nearest Canon service center to request a repair 425 ...

Page 426: ...rogress and you want to continue printing press the printer s OK button with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition Note If multiple ink lamps are flashing check the status of each ink tank 426 ...

Page 427: ...1660 Cause An ink tank is not installed What to Do Install the ink tank 427 ...

Page 428: ... level Press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink level ...

Page 429: ... level To disable this function press and hold the printer s Stop button for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks Note If the func...

Page 430: ...most full What to Do Select OK on the LCD to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 430 ...

Page 431: ...Do Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon service center to request a repair 431 ...

Page 432: ...entation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern After carrying out the above actions try manual print head alignment 43...

Page 433: ...t pattern 1 Load print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close document cover and select OK on LCD The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 433 ...

Page 434: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 434 ...

Page 435: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 435 ...

Page 436: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 436 ...

Page 437: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

Page 438: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 438 ...

Page 439: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 439 ...

Page 440: ... remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 440 ...

Page 441: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

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Canon PIXMA TS5000 Series, Online Manual

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