Canon PIXMA G5000 Series Online Manual Download Page 310

Page: 310 / 422

Cannot Proceed beyond Printer Connection Screen

If you cannot proceed beyond the

Printer Connection

screen, check the following.

Check1

Make sure USB cable is securely plugged in to printer and computer.

Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
back of the printer.

Important

• Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the

instruction manual supplied with the USB cable.

Check2

Follow procedure below to connect printer and computer again.

Important

• For macOS, make sure the lock icon is on the lower left of the

Printers & Scanners

screen.

If the

icon (locked) is displayed, click the icon to unlock. (The administrator name and the password

are necessary to unlock.)

1. Unplug USB cable from printer and computer and connect it again.

2. Make sure no printer operation is in progress and turn off.

3. Turn on printer.

Check3

If you cannot resolve problem, follow procedure below to reinstall printer driver.

•

For Windows:

1. Click

Cancel

310

Summary of Contents for PIXMA G5000 Series

Page 1: ...G5000 series Online Manual English ...

Page 2: ...od of Wi Fi Connection 54 IJ Network Device Setup Utility Windows 55 IJ Network Device Setup Utility 56 Starting Up IJ Network Device Setup Utility 57 Diagnosing and Repairing Network Settings 58 Performing Changing Network Settings 59 Canon IJ Network Device Setup Utility Screen 60 Performing Network Settings 64 Performing Changing Wired LAN Connection Ethernet Cable Settings 65 Performing Changi...

Page 3: ... the Print Head 113 Cleaning 114 Cleaning Paper Feed Rollers 115 Cleaning Inside the Printer Bottom Plate Cleaning 117 Overview 120 Safety 121 Safety Precautions 122 Regulatory Information 125 WEEE EU EEA 127 Handling Precautions 138 Legal Restrictions on Printing 139 Printer Handling Precautions 140 Transporting Your Printer 141 When Repairing Lending or Disposing of the Printer 146 Keeping Print...

Page 4: ...be Used 169 Managing the Printer Power 170 Changing the Printer Operation Mode 172 Changing Settings from Operation Panel 174 Changing Settings from Operation Panel 175 Setting Items on Operation Panel 176 Print settings 177 LAN settings 178 Other dev settings 182 Language selection 183 Firmware update 184 Reset setting 185 Feed settings 186 Web service setup 187 ECO settings 188 Quiet setting 189...

Page 5: ...ing Poster Printing 227 Duplex Printing 230 Setting Up Envelope Printing 234 Printing on Postcards 236 Overview of the Printer Driver 238 Canon IJ Printer Driver 239 Opening Printer Driver s Setup Screen 240 Canon IJ Status Monitor 241 Instructions for Use Printer Driver 243 Printer Driver Description 245 Quick Setup Tab Description 246 Main Tab Description 253 Page Setup Tab Description 259 Maint...

Page 6: ... Wi Fi Setup Windows Checking Wireless Router Settings 303 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking LAN Cable and Router 304 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking PC Network Connection 305 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Printer s W...

Page 7: ...urface Is Scratched 352 Vertical Line Next to Image 356 Mechanical Problems 357 Printer Does Not Turn On 358 Printer Turns Off Unexpectedly or Repeatedly 359 USB Connection Problems 360 Cannot Communicate with Printer via USB 361 Wrong Language Appears in LCD 362 Installation and Download Problems 363 Failed to Printer Driver Installation Windows 364 Updating Printer Driver in Network Environment ...

Page 8: ...rom Rear Side 387 1000 391 1003 392 1200 393 1215 394 1365 395 1366 396 1367 397 1431 398 1432 402 1641 406 1642 407 1700 408 1890 409 1892 410 2110 411 2113 413 2114 415 4103 417 5100 418 5200 419 5B00 420 6000 421 C000 422 ...

Page 9: ...Using Online Manual Operating Environment Symbols Used in This Document Touch enabled Device Users Windows Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9 ...

Page 10: ...sonal injury or property damage caused by incorrect operation of the equipment These must be observed for safe operation Important Instructions including important information that must be observed to avoid damage and injury or improper use of the product Be sure to read these instructions Note Instructions including notes for operation and additional explanations Basics Instructions explaining ba...

Page 11: ...ows For touch actions you need to replace right click in this document with the action set on the operating system For example if the action is set to press and hold on your operating system replace right click with press and hold 11 ...

Page 12: ...other countries USB Type C is a trademark of USB Implementers Forum Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2015 Apple Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above cop...

Page 13: ...s indicated by a copyright notice that is included in or attached to the work an example is provided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this Li...

Page 14: ... excluding those notices that do not pertain to any part of the Derivative Works and 4 If the Work includes a NOTICE text file as part of its distribution then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the follow...

Page 15: ...g such obligations You may act only on Your own behalf and on Your sole responsibility not on behalf of any other Contributor and only if You agree to indemnify defend and hold each Contributor harmless for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright ...

Page 16: ...mbridge Broadband Ltd copyright notice BSD Portions of this code are copyright c 2001 2003 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Re...

Page 17: ...TS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2012 Sparta Inc All rights reserved Redistribution and use in source and binary forms with...

Page 18: ...ECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 ...

Page 19: ... DISCLAIMED IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISI...

Page 20: ...s in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PRO...

Page 21: ...copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice s...

Page 22: ...ight notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this soft...

Page 23: ...ifications in commercial products We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright year The FreeType Project www freetype org All right...

Page 24: ...l copies of source files o Redistribution in binary form must provide a disclaimer that states that the software is based in part of the work of the FreeType Team in the distribution documentation We also encourage you to put an URL to the FreeType web page in your documentation though this isn t mandatory These conditions apply to any software derived from or based on the FreeType Project not jus...

Page 25: ... merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMI...

Page 26: ...ode must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation or other materials provided with the distribution Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products deri...

Page 27: ...Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone Tablet 27 ...

Page 28: ...int photos with Easy PhotoPrint Editor 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 28 ...

Page 29: ...5 Slide right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently 29 ...

Page 30: ...f the loaded paper on the rear tray then press the OK button Note The asterisk on the LCD indicates the current setting 9 Use the button to select the type of the loaded paper on the rear tray then press the OK button Follow the instructions of any messages displayed to register the paper information 10 Pull out paper output tray E and then open output tray extension F 30 ...

Page 31: ...nu select All apps Canon Utilities Easy PhotoPrint Editor For macOS From the Go menu in Finder select Application and double click the Canon Utilities folder the Easy PhotoPrint Editor folder and then the Easy PhotoPrint Editor icon 12 Click Photos icon G 13 Click Browse H in From computer and select folder with photos you want to print 31 ...

Page 32: ... Windows Specify the number of copies your model name the paper size and other options For macOS Specify the number of copies the paper size and other options Note Selecting Same No of each photo enables you to specify the number of copies for all photos with a single setting Selecting Same No of each photo disables the number of copies setting specified for each photo When unchecked the previous ...

Page 33: ...n the Print dialog appears specify your model name paper and other options and then click Print Note Easy PhotoPrint Editor lets you easily create and print original collages cards or calendars using your favorite photos Easy PhotoPrint Editor Guide 33 ...

Page 34: ...etails on how to download Canon PRINT Inkjet SELPHY see below Print Photos from Your Smartphone 1 Open rear tray cover A Pull straight up and fold back paper support B 2 Open the feed slot cover C 3 Slide right paper guide D to open both paper guides 4 Load photo paper in portrait orientation WITH PRINT SIDE FACING UP 34 ...

Page 35: ...5 Slide right paper guide D to align with both sides of paper stack 6 Close feed slot cover C gently 35 ...

Page 36: ...f the loaded paper on the rear tray then press the OK button Note The asterisk on the LCD indicates the current setting 9 Use the button to select the type of the loaded paper on the rear tray then press the OK button Follow the instructions of any messages displayed to register the paper information 10 Pull out paper output tray E and then open output tray extension F 36 ...

Page 37: ...ne tablet 12 Select Photo Print on Canon PRINT Inkjet SELPHY The list of photos saved on your smartphone tablet is displayed 13 Select a photo You can also select multiple photos at once 14 Specify the number of copies paper size etc 15 Start printing 37 ...

Page 38: ...r with Wireless Direct Internet connection from the printer becomes unavailable In that case web services for the printer cannot be used If you connect a device connected to the Internet via a wireless router to the printer that is in the Wireless Direct the connection between the device and wireless router will be disabled In that case the connection of the device may switch to a mobile data conn...

Page 39: ... Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection Select either link below to download IJ Network Device Setup Utility Checking Printer Connection Status Using IJ Network Device Setup Utility Performing Changing Network Settings Windows For Windows you can perform network settings...

Page 40: ...Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 40 ...

Page 41: ...evice to something other than WEP and TKIP or change the setting to something other than IEEE802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security ...

Page 42: ...figure settings again Devices connected to the printer using Wireless Direct cannot communicate with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the device an...

Page 43: ...ult Network Settings Detect Same Printer Name Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection 43 ...

Page 44: ... minutes Enab disab Bonjour Enable Service name Canon G5000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun Enable disable Enable DRX setting Wired LAN Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default Network name SSID for wireless direct DIRECT abXX G5000...

Page 45: ...ified at random and XX represents last two digits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 45 ...

Page 46: ...acOS The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen To check the printer s MAC address and the serial number print out the net...

Page 47: ...via LAN Changes from USB to LAN Connection To connect an additional computer to the printer via LAN or to change from USB to LAN connection perform setup from the web page For Windows you can perform setup using the Setup CD ROM 47 ...

Page 48: ...nformation The following information on the printer s network setting is printed out Some setting values are not displayed depending on the printer settings Item Num ber Item Description Setting 1 Product Information Product information 1 1 Product Name Product name XXXXXXXX 1 2 ROM Version ROM version XXXXXXXX 1 3 Serial Number Serial number XXXXXXXX 2 Network Diagnostics Network diagnostics 2 1 ...

Page 49: ...XX 3 2 15 TCP IPv6 TCP IPv6 Enable Disable 3 2 16 Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 17 Link Local Prefix Length Link local prefix length XXX 3 2 18 Stateless Address1 Stateless address 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 3 2 19 Stateless Prefix Length1 Stateless prefix length 1 XXX 3 2 20 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XX...

Page 50: ...onnection Connection status Active Inactive 3 3 3 SSID SSID Wireless Direct network name SSID 3 3 4 Password Password Wireless Direct password 10 alphanumeric characters 3 3 5 Channel Channel 3 3 3 6 Encryption Encryption method AES 3 3 7 Authentication Authentication method WPA2 PSK 3 3 8 TCP IPv4 TCP IPv4 Enable 3 3 9 IP Address IP address XXX XXX XXX XXX 3 3 10 Subnet Mask Subnet mask XXX XXX X...

Page 51: ...Stateless Prefix Length1 Stateless prefix length 1 XXX 4 12 Stateless Address2 Stateless address 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 13 Stateless Prefix Length2 Stateless prefix length 2 XXX 4 14 Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 15 Stateless Prefix Length3 Stateless prefix length 3 XXX 4 16 Stateless Address4 Stateless address 4 XXXX XXXX XXX...

Page 52: ... Bonjour Bonjour setting Enable Disable 5 10 Bonjour Service Name Bonjour service name Bonjour service name Up to 52 alphanumeric characters 5 11 LLMNR LLMNR setting Enable Disable 5 12 SNMP SNMP setting Enable Disable 5 13 PictBridge Commun PictBridge Communica tion Enable Disable 5 14 DNS Server Obtain DNS server ad dress automatically Auto Manual 5 15 Primary Server Primary server address XXX X...

Page 53: ... XX represents alphanumeric characters 53 ...

Page 54: ...nnection Ethernet Cable Settings For macOS Redo setup from the web page Reconfiguration Method of Wi Fi Connection Follow either procedure below to change Wi Fi connection method infrastructure or Wireless Direct For Windows Redo setup using the Setup CD ROM or from the web page Perform settings on the Network Settings screen on IJ Network Device Setup Utility Important Before you perform settings...

Page 55: ...y Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection 55 ...

Page 56: ...tion IJ Network Device Setup Utility repairs the status of the printer and computer Not available for some models Important Depending on the printer you are using an administrator password is already specified for the printer at the time of purchase When you change the network settings authentication by the administrator password is required For details Administrator Password For improving securit...

Page 57: ...en select the Search charm and search for IJ Network Device Setup Utility In Windows 7 or Windows Vista click Start and select All Programs Canon Utilities IJ Network Device Setup Utility and then IJ Network Device Setup Utility When you start up IJ Network Device Setup Utility a message appears Check the message and select Yes The screen below appears Select Diagnose and Repair or Printer Network...

Page 58: ...on Follow the procedure below 1 Start up IJ Network Device Setup Utility 2 Check the displayed message and select Yes 3 Select Diagnose and Repair on the displayed screen Perform operations following the instructions on the screen Note This function checks the following items whether the computer is connected to the router whether a web page on the Internet can be viewed whether the printer can be...

Page 59: ...Performing Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings 59 ...

Page 60: ...of detected printer The icon below appears on the left if the printer cannot be used Appears when the printer requires setup or has not been configured Appears when the IP address is duplicated to another printer Appears when you cannot communicate with the printer Note If a printer you want to use is not detected try to set the criteria for printer search Setting Criteria for Printer Search Searc...

Page 61: ...p Note If USB is selected from the pulldown menu on the toolbar is displayed E Location Displays the printer location if it is registered Nothing is displayed if the printer status is Requires Setup Note If USB is selected from the pulldown menu on the toolbar nothing is displayed Assigning Printer Information F Connection Method Displays printer connection method wired LAN Wi Fi or USB Note If US...

Page 62: ...lldown menu on the toolbar nothing is displayed The printer with Requires Setup displayed on Status is not displayed Assigning Printer Information J IPv6 On appears when an IPv6 address is assigned for the printer Note If USB is selected from the pulldown menu on the toolbar is displayed K Displays the printer status and operation guides Selecting a printer from the printer list displays its curre...

Page 63: ...tects printers Note This item has the same function as Update in the View menu C Stops detecting printers Note This item has the same function as Cancel in the View menu D Switches the printer list IPv4 IPv6 or USB printers Note This item has the same function as Switch View in the View menu You can also display the USB connected printer list Not available for some models In this case select USB E...

Page 64: ...Performing Network Settings Performing Changing Wired LAN Connection Ethernet Cable Settings Performing Changing Wi Fi Settings Assigning Printer Information 64 ...

Page 65: ...the printer with Wired LAN displayed on Connection Method and Available displayed on Status to perform settings You can perform settings for a printer with Available not displayed on Status via USB connection To perform setup for a USB connected printer select USB from the pulldown menu on the toolbar and select the printer to perform change settings 5 Select Network Settings on Printer Settings m...

Page 66: ...CP server functionality must be enabled on your router C Use next IP address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address subnet mask and default gateway IPv6 settings Note If you select a USB connected printer on step 4 you cannot perform IPv6 settings depending on the printer you...

Page 67: ...are using C Use Manual Address Select this option if no DHCP server functionality is available in your setup where you use the printer or you want to use a fixed IP address Enter the IP address and IP address prefix length Note This setting item is not available depending on the printer you are using D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not avail...

Page 68: ...3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to perform change settings from printer list Select the printer with Wi Fi displayed on Connection Method and Available or Requires Setup displayed on Status to perform settings You can perform settings for a printer with Available or Requires Setup not displayed on Status via USB connection To per...

Page 69: ...nects the printer to wireless communication devices smartphone or tablet without a wireless router Note If Wi Fi is enabled on the computer and if you select a USB connected printer on step 4 you can select Direct depending on the printer you are using If Direct is selected all items are displayed in a gray out status and you cannot perform any settings In addition you cannot connect to Internet f...

Page 70: ...en Appears D Encryption Type Displays the encryption method used over the Wi Fi IPv4 settings Note The setting items below are available only when Infrastructure is selected for Network Type If Direct is selected all items are displayed in a gray out status and you cannot perform any settings A Use IPv4 address Always selected displayed in a gray out state B Get IP address automatically Select thi...

Page 71: ...ed in a gray out status and you cannot perform any settings A Use IPv6 address Select when you use the printer with IPv6 environment B Use Stateless Address Select when you use an IP address assigned automatically Use a router compatible with IPv6 Note This setting item is not available depending on the printer you are using C Use Manual Address Select this option if no DHCP server functionality i...

Page 72: ...D Use DHCPv6 Select when you obtain an IP address using DHCPv6 Note This setting item is not available depending on the printer you are using 8 Click Set 72 ...

Page 73: ... Yes 3 Select Printer Network Setup on the displayed screen Detected printers are listed 4 Select printer to assign location name and device name Select the printer with Available displayed on Status 5 Select Detailed Printer Settings on Printer Settings menu The Confirm Printer Password screen appears For more on the password refer to Administrator Password 6 Enter password and click OK The Detai...

Page 74: ...nction of IJ Network Device Setup Utility G4000 series PRO 500 series PRO 1000 series MB2100 series MB2700 series MB5100 series MB5400 series iB4000 series PRO 520 PRO 540 PRO 540S PRO 560 PRO 560S PRO 2000 PRO 4000 PRO 4000S PRO 6000 PRO 6000S TS9000 series TS8000 series TS6000 series TS5000 series MG3000 series E470 series 74 ...

Page 75: ...0 series TS8000 series TS9000 series TR8500 series TR7500 series TS9100 series TS8100 series TS6100 series TS5100 series TS3100 series E3100 series TS300 series E300 series TR8580 series TS9180 series TS8180 series TS6180 series TR8530 series TR7530 series TS8130 series TS6130 series XK70 series XK50 series G4010 series G3010 series TR4500 series E4200 series TS6200 series TS6280 series TS6230 ser...

Page 76: ... TR9530 series 76 ...

Page 77: ...Handling Paper Ink Tanks etc Loading Paper Refilling Ink Tanks 77 ...

Page 78: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 78 ...

Page 79: ...ized plain paper in the cassette Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tra...

Page 80: ...this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper see...

Page 81: ...3 Open the feed slot cover C 4 Slide right paper guide D to open both paper guides 5 Load paper stack in portrait orientation WITH PRINT SIDE FACING UP 81 ...

Page 82: ...not slide the paper guides too hard against the paper The paper may not be fed properly Important Always load paper in portrait orientation E Loading paper in landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 82 ...

Page 83: ...Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover After closing the feed slot cover the paper information registration screen for the rear tray appears on the LCD 8 Press the OK button 83 ...

Page 84: ...mal quality and paper suitable for documents Each media type has specific preset settings how ink is used and sprayed distance from nozzles etc that allow you to print to that type with optimal image quality The wrong paper settings may cause poor printout color quality or scratches on the printed surface If you notice blurring or uneven colors increase the print quality setting and try printing a...

Page 85: ...do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 85 ...

Page 86: ...r this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flatten curled paper s...

Page 87: ...WN and place it in center of cassette Important Always load paper in portrait orientation D Loading paper in landscape orientation E can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion F the paper may not be fed properly 87 ...

Page 88: ...ks into place 6 Slide right paper guide C to align it with paper stack Do not slide the paper guide too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark G Keep the paper stack height below the tabs H of the paper guides 88 ...

Page 89: ...ter until it stops After inserting the cassette into the printer the paper information registration screen for the cassette appears on the LCD 8 Press the OK button 9 Use the button to select the size of the loaded paper in the cassette then press the OK button 89 ...

Page 90: ...ension J Note To prevent incorrect printing this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displaye...

Page 91: ...ouble flap Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and s...

Page 92: ... guide D to open both paper guides 5 Load envelopes in portrait orientation WITH PRINT SIDE FACING UP Up to 10 envelopes can be loaded at once Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up 92 ...

Page 93: ... align with both sides of envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly Note Do not load envelopes higher than the load limit mark E 7 Close feed slot cover C gently 93 ...

Page 94: ...ray appears on the LCD 8 Press the OK button 9 Use button to select size of loaded envelopes on rear tray and press OK button Note The asterisk on the LCD indicates the current setting 10 Use button to select Envelope and press OK button Follow the instructions of any messages displayed to register the paper information 11 Pull out paper output tray F and open output tray extension G 94 ...

Page 95: ...d on the rear tray matches the paper settings Before printing make print settings in accordance with the paper settings When this function is enabled an error message is displayed if these settings do not match to prevent incorrect printing When this error message is displayed check and correct the paper settings 95 ...

Page 96: ...Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 96 ...

Page 97: ...become faint or white streaks appear despite sufficient ink levels see Maintenance Procedure For precautionary notes on handling ink bottles see Notes on ink bottles Refilling Procedure When you refill ink tanks follow the steps below Important Please ensure the printer remains flat after initial setup and is NOT turned upside down or on its side as ink in the printer may leak 1 Check that printer...

Page 98: ...cover C To refill color ink tanks open the right ink tank cover D 4 Open the tank cap E of the ink tank to be refilled Important Carefully open the tank cap of the ink tank Ink on the inside of the tank cap may spatter when opening it 5 Take a new ink bottle out of its package 98 ...

Page 99: ...hake the ink bottle Ink may spatter when opening the cap 7 Refill the ink tank Aligning the ink bottle s tip with the printer s inlet G slowly stand the bottle upside down and push the bottle into the inlet The ink tank is refilled Support the bottle with your hand so that it does not fall 99 ...

Page 100: ...remove the ink bottle from the inlet Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it Important Do not leave ink bottles in ink tanks Close the bottle cap of the ink bottle securely and store the ink bottle upright Discard empty ink bottles in compliance with local laws and regulations regarding disposal of consumables 9 Close the tank cap of the ink tan...

Page 101: ...ins Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come off by such impact and ink may...

Page 102: ...white document or when black and white printing is specified Every ink is also consumed in the standard cleaning and deep cleaning of the print head which may be necessary to maintain the performance of the printer When ink runs low promptly refill it Ink Tips 102 ...

Page 103: ...e damaged Note When you refill the ink tank refill the ink tank until ink reaches the upper limit line A If ink does not reach the upper limit line the remaining ink level is not detected correctly If a remaining ink error occurs the error message appears on the LCD An Error Occurs To ensure you receive premium print quality and to help protect your print head a certain amount of ink remains in th...

Page 104: ...ts condition When the printer performs cleaning a small amount of ink is consumed In this case all colors of ink may be consumed Cleaning function The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging Does black and white printing use color ink Black and white printing may use ink other than black in...

Page 105: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 105 ...

Page 106: ...int quality in the printer driver settings may improve the print result Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven Step1 Print the nozzle check pattern From the printer Printing the Nozzle Check Pattern From the computer For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern Step2 Examine the nozzle check pattern...

Page 107: ...ot unplug the power cord when turning off the power If the problem is still not resolved perform ink flush Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform ink flush only when necessary Important If ink flush is performed when the remaining ink level is insufficient it may cause a failure Be sure to check the remaining ink level before performing ink f...

Page 108: ...Adjusting Print Head Position Automatically For macOS Adjusting Print Head Position 108 ...

Page 109: ... or Letter sized plain paper 1 Check that printer is turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette Loading Paper in the Cassette 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Nozzle check and press the OK button The nozzle check pattern will be printed Do not perform any other op...

Page 110: ...e streaks in the pattern B If there are missing lines in the pattern A C Good D Bad lines are missing If there are horizontal white streaks in the pattern B E Good F Bad horizontal white streaks are present If any color in the pattern A or the pattern B is not printed Example Magenta pattern is not printed If one of the above is applied cleaning the print head is required 110 ...

Page 111: ...s the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 3 Use the button to select Cleaning and then press the OK button The printer starts cleaning the print head Do not perform any other operations until the printer completes the cleaning of the print head This takes about 2 minutes 4 Check the print head condition To check the print head condition...

Page 112: ...ect Maintenance and press the OK button LCD and Operation Panel 3 Use button to select Deep Cleaning and press OK button The printer starts cleaning the print head deeply Do not perform any other operations until the printer completes the deep cleaning of the print head This takes about 1 minute 4 Check the print head condition To check the print head condition print the nozzle check pattern If th...

Page 113: ...oading Paper in the Cassette 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use the button to select Head alignment and then press the OK button The print head alignment sheet is printed and the print head is aligned automatically This takes about 4 to 5 minutes Note If automatic print head alignment fails an error message appears on...

Page 114: ...Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 114 ...

Page 115: ...ct Roller Cleaning and press OK button 2 Use button to select paper source Cassette or Rear tray to clean rollers and press OK button The paper feed roller will rotate as it is cleaned without paper 5 Clean the paper feed rollers with paper 1 Make sure paper feed rollers have stopped rotating and then load three sheets of A4 or Letter sized plain paper in paper source selected in step 4 Loading Pa...

Page 116: ...r fingers Paper feeding performance may be degraded 3 Turn on the power then clean the paper feed rollers again If the problem is not resolved after cleaning the paper feed roller contact your nearest Canon service center to request a repair 116 ...

Page 117: ... paper 1 Make sure that the power is turned on then remove any paper from the cassette 2 Prepare paper 1 Fold a single sheet of A4 or Letter sized plain paper in half widthwise then unfold the paper 2 Fold one side of the opened paper in another half aligning the edge with the center crease and then unfold the paper 3 Load only this sheet of paper in the cassette with the ridges of the creases fac...

Page 118: ...output tray extension B 3 Press the Setup button use the button to select Maintenance and press the OK button LCD and Operation Panel 4 Use button to select Btm Plate Cleaning and press OK button The paper cleans the inside of the printer as it feeds through the printer Check the folded parts of the ejected paper If they are smudged with ink perform Bottom Plate Cleaning again 118 ...

Page 119: ...ew piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Before cleaning the printer turn it off and unplug it 119 ...

Page 120: ...ur Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel Specifications 120 ...

Page 121: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 121 ...

Page 122: ...close to the flammable solvents such as alcohol or thinner Do not open or modify the printer Use only the power cord cables that came with your printer Do not use these cables with other devices Do not plug in to voltages or frequencies other than those specified Plug the power cord into the socket completely Do not plug in or unplug the power cord with wet hands Do not damage the power cord by tw...

Page 123: ... prevent ink from spattering onto surroundings Ink may stain clothes or other belongings permanently Washing may not remove ink stains Do not leave ink bottles in areas exposed to high temperature such as near fire or a heater or in a car Bottles may warp and cause ink leakage or ink may become poor quality Do not subject ink bottles to impacts Ink bottles may be damaged or bottle caps may come of...

Page 124: ...d the power outlet clear at all times so you can easily unplug the power cord if necessary Never remove the plug by pulling on the cord General Notices Do not tilt the printer stand it on end or turn it upside down This may cause ink to leak Do not place anything on top of the printer Be especially careful to avoid metal objects such as paper clips and staples and containers holding flammable liqu...

Page 125: ...o correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B ...

Page 126: ...Interference Do not use the printer around medical equipment or other electronic devices Signals from the printer may interfere with the correct operation of these devices 126 ...

Page 127: ...che Union und EWR Norwegen Island und Liechtenstein Dieses Symbol weist darauf hin dass dieses Produkt gemäß der EU Richtlinie über Elektro und Elektronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch A...

Page 128: ... geautoriseerd inzamelpunt bijvoorbeeld wanneer u een nieuw gelijksoortig product aanschaft of bij een geautoriseerd inzamelpunt voor hergebruik van elektrische en elektronische apparatuur EEA Een onjuiste afvoer van dit type afval kan leiden tot negatieve effecten op het milieu en de volksgezondheid als gevolg van potentieel gevaarlijke stoffen die veel voorkomen in elektrische en elektronische a...

Page 129: ...ció sobre els punts on podeu lliurar aquest producte per procedir al seu reciclatge adreceu vos a la vostra oficina municipal a les autoritats encarregades dels residus al pla de residus homologat per la RAEE o al servei de recollida de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per U...

Page 130: ...odutos REEE vá a www canon europe com weee Gælder kun i Europæiske Union og EØS Norge Island og Liechtenstein Dette symbol angiver at det pågældende produkt ikke må bortskaffes sammen med dagrenovation jf direktivet om affald af elektrisk og elektronisk udstyr WEEE 2012 19 EU og gældende national lovgivning Det pågældende produkt skal afleveres på et nærmere specificeret indsamlingssted f eks i ov...

Page 131: ...ov Produktet må leveres til et dertil egnet innsamlingspunkt det vil si på en autorisert en til en basis når du kjøper et nytt lignende produkt eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr EE utstyr Feil håndtering av denne typen avfall kan være miljø og helseskadelig på grunn av potensielt skadelige stoffer som ofte brukes i EE utstyr Sam...

Page 132: ...ha mer information om var du kan lämna den kasserade produkten för återvinning För mer information om inlämning och återvinning av WEEE produkter se www canon europe com weee Pouze Evropská unie a EHP Norsko Island a Lichtenštejnsko Tento symbol znamená že podle směrnice o OEEZ 2012 19 EU a podle vnitrostátních právních předpisů nemá být tento výrobek likvidován s odpadem z domácností Tento výrobe...

Page 133: ...dukt lub do autoryzowanego punktu gromadzenia zużytego sprzętu elektrycznego i elektronicznego w celu poddania go recyklingowi Usuwanie tego typu odpadów w nieodpowiedni sposób może mieć negatywny wpływ na otoczenie i zdrowie innych osób ze względu na niebezpieczne substancje stosowane w takim sprzęcie Jednocześnie pozbycie się zużytego sprzętu w zalecany sposób przyczynia się do właściwego wykorz...

Page 134: ...tīvai 2012 19 ES par elektrisko un elektronisko iekārtu atkritumiem EEIA un vietējiem tiesību aktiem no šī izstrādājuma nedrīkst atbrīvoties izmetot to kopā ar sadzīves atkritumiem Šis izstrādājums ir jānodod piemērotā savākšanas vietā piemēram apstiprinātā veikalā kur iegādājaties līdzīgu jaunu produktu un atstājat veco vai apstiprinātā vietā izlietotu elektrisko un elektronisko iekārtu pārstrāde...

Page 135: ...avnih virov Če želite več informacij o tem kje lahko odložite odpadno opremo za recikliranje pokličite občinski urad komunalno podjetje ali službo ki skrbi za odstranjevanje odpadkov ali si oglejte načrt OEEO Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO obiščite www canon europe com weee Само за Европейския съюз и ЕИП Норвегия Исландия и Лихтенщайн Този си...

Page 136: ...om weee Samo za Europsku uniju i EEZ Norveška Island i Lihtenštajn Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi 2012 19 EC i vašem nacionalnom zakonu Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada npr na ovlašteno mjesto gdje možete zamijeniti staro za novo ukoliko kupujete novi sličan proizvod ili na ovlašteno mjest...

Page 137: ...ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje vas molimo da kontaktirate lokalne gradske vlasti komunalne službe odobreni plan reciklaže ili Gradsku čistoću Za više informacija o vraćanju i recikliranju WEEE proizvoda posetite stranicu www canon europe com weee 137 ...

Page 138: ...ling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing Lending or Disposing of the Printer Keeping Print Quality High 138 ...

Page 139: ...sit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted works or wo...

Page 140: ...t place any object on the top cover Do not place any object on the top cover It will fall into the rear tray when the top cover is opened and cause the printer to malfunction Also place the printer where objects will not fall on it 140 ...

Page 141: ...ag so that ink does not leak Pack the printer in a sturdy box so that it is placed with its bottom facing down using sufficient protective material to ensure safe transport Do not tilt the printer Ink may leak When a shipping agent is handling transport of the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE Please ...

Page 142: ...automatically 4 Open the top cover Important Do not touch tubes or other parts inside the printer This can cause trouble with the printer 5 Turn the ink valve lever to the left Important The inside of the printer may become stained with ink Be careful not to get your clothes and your hands dirty 142 ...

Page 143: ...cause malfunction or damage to the printer making the printer unable to print 8 Open the top cover again 9 Remove the carriage stopper A and insert it all the way into the hole in the printer side Pull the carriage stopper forward while pulling it up and insert it in the same orientation Note Insert the carriage stopper by aligning its protrusions with the indentations on the printer 143 ...

Page 144: ...dhesive tape to secure all the covers on the printer to keep them from opening during transportation Then pack the printer in the plastic bag Close and seal the opening of the bag with an object such as tape so as not to leak ink 15 Attach the protective material to the printer when packing the printer in the box Important We recommend to hold and carry out this printer as shown in the figure belo...

Page 145: ...Important After transporting your printer remove the carriage stopper place it in the original position turn the ink valve lever to the right and then turn on the printer 145 ...

Page 146: ...may be stored in the printer When sending the printer for repair lending or transferring the printer to another person or disposing of the printer please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it Press the Setup button select Device settings Reset setting All data and then select Yes 146 ...

Page 147: ...u press the ON button to turn off the power the printer caps the print head nozzles automatically to prevent from drying If you unplug the power cord from the wall outlet before the ON lamp is turned off the print head will not be capped properly and this will cause drying or clogging When unplugging the power cord check that the ON lamp is not lit Print periodically Just as the tip of a felt pen ...

Page 148: ...Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers Letters and Symbols 148 ...

Page 149: ...Main Components Front View Rear View Inside View Operation Panel 149 ...

Page 150: ...er guides and close it before printing F Rear Tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelopes in Rear Tray G Cassette Load A4 B5 A5 or Letter sized plain paper into the cassette and insert it into the printer Loading Paper in the Cassette H Paper Guid...

Page 151: ...J Output Tray Extension Open to support ejected paper K Operation Panel Use to change the settings of the printer or to operate it Operation Panel 151 ...

Page 152: ... printer to a LAN C Power Cord Connector Plug in the supplied power cord D Transport Unit Cover Open when removing jammed paper E Rear Cover Detach when removing jammed paper Important Do not touch the metal casing Do not plug in or unplug the USB cable or LAN cable while the printer is printing with the computer This can cause trouble 152 ...

Page 153: ...Tanks C Upper limit line Indicates the maximum capacity of the ink D Single dot Indicates the amount of ink required when performing ink flush E Lower limit line Indicates the lower limit of the sufficient amount of ink to print Refill the ink tank before the amount of ink is below this line F Ink Valve Lever Operate when transporting a printer Transporting Your Printer G Print Head Holder The pri...

Page 154: ...your selection of items Also used to resolve errors G and buttons Used to select a setting item These buttons are also used for entering characters Selecting a Menu or Setting Item H Back button Returns the LCD to the previous screen I Setup button Displays the Setup menu screen With this menu you can perform printer maintenance and change printer settings Also used for selecting the input mode J ...

Page 155: ...Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 155 ...

Page 156: ... off if the ON lamp is lit the printer is on Note It may take a while for the printer to start printing immediately after you turn on the printer The LCD will turn off if the printer is not operated for about 10 minutes To restore the display press any button or perform the print operation 156 ...

Page 157: ... message is displayed on the LCD see An Error Occurs You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power Turning off the printer 1 Press the ON button ...

Page 158: ...Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For macOS Managing the Printer Power 158 ...

Page 159: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above unplug the power cord and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 159 ...

Page 160: ...the ON lamp is off Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off 2 Confirm that the ON lamp is off 3 Unplug the power cord The specification of the power cord differs depending on the country or region of use 160 ...

Page 161: ...em or option and then press the OK button C to proceed with the procedure To return to the previous screen press the Back button D Example Changing the setting for Prevent Abrasion 1 Press Setup button A 2 Use button B to select Device settings and press OK button C 3 Press OK button C 4 Press OK button C 5 Use button B to change setting and press OK button C Network Status Indication Wi Fi settin...

Page 162: ...uch as the printer cannot print may occur according to the network status We recommend placing the printer near the wireless router Signal strength 50 or less The problem such as the printer cannot print may occur Place the printer near the wireless router Wi Fi is enabled but the printer is not connected to the wireless router If the icon appears on the LCD it indicates that the wired LAN is enab...

Page 163: ...umeric 1234567890 SP Symbols _ SP SP Indicates a space Note Only the input modes or characters available for input appear in their respective screens Entering Numbers Letters and Symbols Use the button to select a character and press the OK button to input it When input of all characters is complete hold down the OK button When a confirmation message appears select Yes and press the OK button To i...

Page 164: ...Changing Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer macOS Changing Settings from Operation Panel 164 ...

Page 165: ...Printer Settings from Your Computer Windows Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode 165 ...

Page 166: ...f the image data is cut off the paper source during printing differs from the driver settings or printing fails 1 Open the printer driver setup window 2 Click Print Options on the Page Setup tab The Print Options dialog box opens 3 Change the individual settings If necessary change the setting of each item and then click OK The Page Setup tab is displayed again 166 ...

Page 167: ...ms From Commonly Used Settings on the Quick Setup tab select the printing profile to be used and if necessary change the settings after Additional Features You can also register necessary items on the Main and Page Setup tabs 3 Click Save The Save Commonly Used Settings dialog box opens 4 Save the settings Enter a name in the Name field If necessary click Options set the items and then click OK In...

Page 168: ...ettings Registered print settings cannot be saved and preserved If a profile is deleted register the print settings again Deleting Unnecessary Printing Profile 1 Select the printing profile to be deleted Select the printing profile you want to delete from the Commonly Used Settings list on the Quick Setup tab 2 Delete the printing profile Click Delete When the confirmation message appears click OK...

Page 169: ...Page Setup tab When you perform printing the specified ink will be used Important When the following settings are specified Black Only does not function because the printer uses an ink other than black to print documents Other than Plain Paper Envelope Ink Jet Hagaki A Hagaki K A Hagaki A or Hagaki is selected for Media Type on the Main tab Borderless is selected from the Page Layout list on the P...

Page 170: ... printer when there are no operations from the printer driver or the printer for a specified period of time 1 Open the Canon IJ Printer Assistant Tool 2 Check that the printer is on and then click Auto Power The Auto Power Settings dialog box opens Note If the printer is off or if communication between the printer and the computer is disabled an error message may appear because the computer cannot...

Page 171: ...his function select Disable from the list according to the same procedure Note When the printer is turned off the Canon IJ Status Monitor message varies depending on the Auto Power On setting When the setting is Enable Printer is standing by is displayed When the setting is Disable Printer is offline is displayed 171 ...

Page 172: ... can change it to manual head alignment If the printing results of automatic Print Head Alignment are not satisfactory perform manual head alignment Check this check box to perform the manual head alignment Uncheck this check box to perform the automatic head alignment Rotate 90 degrees left when orientation is Landscape On the Page Setup tab you can change the rotation direction of the Landscape ...

Page 173: ...ng the slider to the left decreases the time If the paper gets stained because the next page is ejected before the ink on the printed page dries increase the ink drying wait time Reducing the ink drying wait time speeds up printing 4 Apply the settings Click OK and when the confirmation message appears click OK The printer operates with the modified settings hereafter 173 ...

Page 174: ...ngs from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Other dev settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information 174 ...

Page 175: ...ned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device settings and then press the OK button The Device settings screen is displayed 4 Select a setting item to adjust and then press the OK button The setting screen for the selected item is displayed 5 Select a setting item and then press the OK button 6 Select a setting to specify and then press the OK button For more o...

Page 176: ...er device settings Language selection Web service setup ECO settings Quiet setting Items for Paper Printing Print settings PictBridge settings Feed settings Items for Maintenance Management LAN settings Firmware update Reset setting System information 176 ...

Page 177: ...ou are printing in Borderless specifying Amount Large for this setting may help solve the problem Depending on your devices or how to print the setting may be disabled Auto photo fix set When ON is selected you can select whether to print photos using the Exif information recorded in the image files when Default or On is selected in printing with a PictBridge Wi Fi compliant device When Default is...

Page 178: ...ow the on screen instructions of the connecting device for the setup procedure Manual connect Select when you perform settings for Wi Fi manually using the operation panel of the printer WPS Push button Select when you perform settings for Wi Fi using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Manual setup ...

Page 179: ...Manual setup For details on each setting item Manual setup Wired LAN Enab dis wired LAN Enables or disables wired LAN Manual setup For details on each setting item Manual setup Print LAN details You can print out the network settings of the printer such as its IP address and SSID For more information on the printer s network setting is printed out Printing Network Settings Important The network se...

Page 180: ...Timeout setting Specifies the timeout length Bonjour settings Setting items when you use Bonjour Enab disab Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Enter service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR setting Ena...

Page 181: ...from a PictBridge Wi Fi compliant device Timeout setting Specifies the timeout length DRX setting Selecting Wired LAN then Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN IPsec settings Selecting Enable allows you to specify the IPsec settings 181 ...

Page 182: ...her dev settings Select this menu from Device settings in Setup menu Key repeat Selecting ON lets you quickly display candidate numbers or characters by holding down the button during character entry 182 ...

Page 183: ...ish German French Italian Spanish Dutch Portuguese Norwegian Swedish Danish Finnish Russian Ukrainian Polish Czech Slovak Hungarian Slovene Croatian Romanian Bulgarian Turkish Greek Estonian Latvian Lithuanian Simplified Chinese Traditional Chinese Korean Indonesian Vietnamese 183 ...

Page 184: ...he firmware update is not complete check the following and take an appropriate action Check the network settings If Cannot connect to the server try again is displayed on the LCD press the OK button and try again after a while Current version You can check the current firmware version Update notification When ON is selected and the firmware update is available the screen to inform you of the firmw...

Page 185: ...settings Returns the LAN settings back to the default Setting data Returns the settings such as the paper size media type or other setting items other than the network settings back to the default All data Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting After resetting ...

Page 186: ...edia type you load on the rear tray and in the cassette Note Plain paper can only be loaded in the cassette For more on the proper combination of paper settings you can specify by the printer driver Windows or on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size Det paper mismatch If you select ON the printer det...

Page 187: ...printer to from Google Cloud Print DNS server setup Performs settings for a DNS server Select Auto setup or Manual setup If you select Manual setup follow the display on the LCD to perform settings Proxy server setup Performs settings for a proxy server Select Use or Do not use If you select Use follow the display on the LCD to perform settings 187 ...

Page 188: ...lect ECO settings and then press the OK button 4 Select EnergySaveSettings and then press the OK button 5 Select Auto power off and then press the OK button 6 Select a time to turn off the printer and then press the OK button Turning on Printer Automatically You can enable the printer to turn on automatically when printing data is sent to the printer 1 Check that printer is turned on 2 Press the S...

Page 189: ...ou can reduce the operating noise while printing is in progress Important When ON is selected operating speed may be reduced compared to when OFF is selected This function may not be so effective depending on the printer s setting Furthermore certain noise such as when the printer is preparing for printing is not reduced Note You can set the quiet mode from the operation panel of the printer or th...

Page 190: ...isplays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number Printed sheet count Displays the printed sheet count in increments of 50 sheets Ex In case of 25 sheets 1 50 is displayed 190 ...

Page 191: ...ime Print width 8 in 203 2 mm for Borderless Printing 8 5 in 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 0 in 0 0 mm Standard printing Top margin Square 3 5 x 3 5 9 x 9 cm Square 4 x 4 10 x 10 cm 0 20 in 5 0 mm Square 5 x 5 13 x 13 cm 0 24 in 6 0 mm Other sizes 0 12 in 3 0 mm Bottom margin Square 5 x 5 13 x 13 cm 0 24 in 6 0 mm Other sizes 0 20 in 5 0 mm Left margin Le...

Page 192: ...tions of papers such as photo paper refer to the paper s packaging or the supplied instructions Storage environment Temperature 32 to 104 F 0 to 40 C Humidity 5 to 95 RH no condensation Power supply AC 100 240 V 50 60 Hz The supplied power cord is only for the country or region you purchased Power consumption Printing 21 W or less 1 Standby minimum 0 8 W or less 1 2 OFF 0 3 W or less 1 USB connect...

Page 193: ...CN WCN NET Easy wireless connect Other Features Administration password Minimum System Requirements Conform to the operating system s requirements when higher than those given here Windows Operating System Windows 10 Windows 8 1 Windows 7 SP1 Note Operation can only be guaranteed on a PC with pre installed Windows 7 or later Printer driver and IJ Network Device Setup Utility support the following ...

Page 194: ...irPrint Google Cloud Print PIXMA Cloud Link Windows 10 Mobile Print Mopria Print Service Internet connection or CD ROM drive is required to install the software for Windows Internet connection is required to use Easy PhotoPrint Editor and all the user s guide macOS For macOS an internet connection is required during software installation In an in house network environment the 5222 port must be ope...

Page 195: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 195 ...

Page 196: ...countries or regions Note that in the United States Canon paper is not sold by model number Instead purchase paper by name Paper for printing documents Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 GP 508 Photo Paper Glossy GP 701 Photo Paper Plus ...

Page 197: ...edia Type Windows Note When printing photos saved on a PictBridge Wi Fi compliant device you must specify the page size and media type Printing from Digital Camera Page Sizes You can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A5 A4 B5 KG 4 x6 10x15 5 x7 13x18cm 7 x10 18x25cm 8 x10 20x25cm L ...

Page 198: ...ear tray Minimum size 2 17 x 3 51 in 55 0 x 89 0 mm Maximum size 8 50 x 26 61 in 215 9 x 676 0 mm cassette Minimum size 5 83 x 8 27 in 148 0 x 210 0 mm Maximum size 8 50 x 11 69 in 215 9 x 297 0 mm Paper Weight You can use paper in the following weight range Plain paper From 17 to 28 lb 64 to 105 g m2 Specialty paper Up to 53 lb 200 g m2 198 ...

Page 199: ...heets A4 Approx 200 sheets High Resolution Paper HR 101N 1 A4 B5 Letter Approx 80 sheets N A Paper for printing photos Media Name Model No Rear Tray Photo Paper Pro Platinum PT 101 2 Glossy Photo Paper Everyday Use GP 501 GP 508 2 Photo Paper Glossy GP 701 2 Photo Paper Plus Glossy II PP 201 PP 208 PP 301 2 Photo Paper Pro Luster LU 101 2 Photo Paper Plus Semi gloss SG 201 2 Matte Photo Paper MP 1...

Page 200: ...y leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time Paper Load Limit of Paper Output Tray Genuine Canon Paper Paper for printing documents Media Name Model No Paper Output Tray Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N Approx 50 sheets Paper other than Genuine Canon Paper Common Name Paper Out...

Page 201: ...ng plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Paper bound with staples or glue Paper with an adhesive surface on the back such as...

Page 202: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 203: ...n paper when printing in color Standard mode 6 000 Economy mode 8 300 Measurement conditions Measurement images Color printing A4 color document ISO IEC24712 Black white printing A4 monochrome document ISO IEC19752 Measurement method Canon original Paper type Plain paper Print driver setting Setting to the default for plain paper setting Grayscale Printing to ON when measuring in black and white B...

Page 204: ...Printing Printing from Computer Printing from Smartphone Tablet Printing from Digital Camera Paper Settings 204 ...

Page 205: ...inting from Computer Printing from Application Software Windows Printer Driver Printing from Application Software macOS AirPrint Printing Using Canon Application Software Printing Using a Web Service 205 ...

Page 206: ... Software Windows Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver 206 ...

Page 207: ... printer driver s setup screen 4 Select frequently used settings On the Quick Setup tab use Commonly Used Settings to select from predefined print settings When you select a print setting the settings for Additional Features Media Type and Printer Paper Size automatically switch to the predefined values 5 Select print quality For Print Quality select from High Standard or Economy 207 ...

Page 208: ...is means that you can print more than if you have Standard selected The Economy setting does not affect the amount of color ink consumed Economy and Standard will consume the same amount of color ink For details on Economy Mode see Economy Mode 6 Select paper source For Paper Source select Automatically Select Rear Tray or Cassette whichever matches your purpose 208 ...

Page 209: ...ding on the paper type and size 7 Click OK The printer will now print using these settings Important When you select Always Print with Current Settings the settings on the Quick Setup Main and Page Setup tabs are saved and those settings are used in subsequent printings 209 ...

Page 210: ...Applying Settings to Printer Driver 1 Open printer driver setup window 2 On Quick Setup tab click Printer Media Information The Printer Media Information dialog box appears 3 Select Paper Source From Paper Source check the setting or select a new paper source The current printer settings appear in Media Type and Page Size 4 Apply settings To apply the printer settings to the printer driver click S...

Page 211: ...e printer driver Paper information reg istered on the printer Photo Paper Plus Glossy II PP 201 PP 208 PP 301 Photo Paper Plus Glossy II PlusGlossyII Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum ProPlatinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Semi gloss Glossy Photo Paper Everyday Use GP 501 GP 5...

Page 212: ...ers Media name Media Type in the printer driver Paper information registered on the printer Plain Paper including recycled paper Plain Paper Plain paper Envelopes Envelope Envelope Greeting Cards Inkjet Greeting Card Others 212 ...

Page 213: ...8 5 x11 22x28cm Letter Legal 8 5 x14 22x36cm Legal A5 A5 A4 A4 B5 B5 4 x6 10x15cm KG 4 x6 5 x7 13x18cm 2L 5 x7 7 x10 18x25cm 7 x10 8 x10 20x25cm 8 x10 L 89x127mm L 2L 127x178mm 2L 5 x7 Square 3 5 x3 5 9x9cm Square 3 5 Square 4 x4 10x10cm Square 4 Square 5 x5 13x13cm Square 5 Hagaki 100x148mm Hagaki Hagaki 2 200x148mm Hagaki 2 Envelope Com 10 Env Com 10 Envelope DL Envelope DL Nagagata 3 4 72 x9 25...

Page 214: ...Custom Size Others 214 ...

Page 215: ...a Page Size and Orientation Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Tiling Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards 215 ...

Page 216: ...ab 1 Open the printer driver setup window 2 Select the paper size Select a page size from the Page Size list on the Page Setup tab 3 Set Orientation Select Portrait or Landscape for Orientation Check Rotate 180 degrees check box when you want to perform printing with the original being rotated 180 degrees 4 Click OK When you execute print the document will be printed with the selected page size an...

Page 217: ... Specify the print order Check the Print from Last Page check box when you want to print from the last page in order and uncheck the check box when you want to print from the first page Check the Collate check box when you are printing multiple copies of a document and want to print out all pages in each copy together Uncheck this check box when you want to print all pages with the same page numbe...

Page 218: ...oftware and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled Print from Last Page appears grayed out and is unavailable when Tiling Poster is selected for Page Layout When Booklet is selected for Page Layout Print from Last Page and Collate appear grayed out and cannot be set When Duplex Printing is selected P...

Page 219: ...created When you want to print data such as a photo without providing any margin around it set borderless printing You can also set borderless printing in Additional Features on the Quick Setup tab Note You can also set Amount of extension on the operation panel of the printer but the settings on the printer driver will be prioritized Setting Borderless Printing 1 Open the printer driver setup win...

Page 220: ...tant When a page size that cannot be used for borderless printing is selected the size is automatically changed to the valid page sizes for borderless printing When Borderless is selected the Printer Paper Size Duplex Printing Stapling Side settings and the Stamp Background button on the Page Setup tab appear grayed out and are unavailable When Envelope or High Resolution Paper is selected from th...

Page 221: ...extension The extension amount decreases as the Amount of Extension slider is moved to the left Important When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Amount of Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of ...

Page 222: ...f the document Using Page Size select the page size that is set with your application software 4 Set the scaling rate by using one of the following methods Select a Printer Paper Size When the printer paper size is smaller than the Page Size the page image will be reduced When the printer paper size is larger than the Page Size the page image will be enlarged 222 ...

Page 223: ...de of the printer driver 5 Click OK When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not need to configure the same setting in the printer driver 223 ...

Page 224: ...Note Selecting Scaled changes the printable area of the document 224 ...

Page 225: ...yout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Paper Size list 4 Set the number of pages to be printed on one sheet and the page order If necessary click Specify specify the following settings in the Page Layout Printin...

Page 226: ...er To change the page arrangement order select a placement method from the list Page Border To print a page border around each document page check this check box 5 Complete the setup Click OK on the Page Setup tab When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 226 ...

Page 227: ...eate a large print like a poster Setting Tiling Poster Printing 1 Open the printer driver setup window 2 Set tiling poster printing Select Tiling Poster from the Page Layout list on the Page Setup tab The current settings are displayed in the settings preview on the left side of the printer driver 3 Select the print paper size Select the size of the paper loaded in the printer from the Printer Pap...

Page 228: ...perating environments are used Print Cut Paste lines in margins To leave out cut lines uncheck this check box Print page range Specifies the printing range Select All under normal circumstances To reprint only a specific page select Pages and enter the page number you want to print To specify multiple pages enter the page numbers by separating them with commas or by entering a hyphen between the p...

Page 229: ...displayed Note Click the deleted pages to display them again Right click the settings preview to select Print all pages or Delete all pages 2 Complete the setup After completing the page selection click OK When you execute print only specified pages will be printed Important Since tiling poster printing enlarges the document when printing it the print results may become coarse 229 ...

Page 230: ... the duplex printing without having to turn over the paper 1 Open the printer driver setup window 2 Set automatic duplex printing Check the Duplex Printing check box on the Page Setup tab and confirm that Automatic is checked 3 Select the layout Select Normal size Fit to Page Scaled or Page Layout from the Page Layout list 4 Set the print area 230 ...

Page 231: ...ling Side is selected automatically from the Orientation and Page Layout settings To change the setting select another stapling side from the list 6 Set the margin width If necessary click Specify Margin and set the margin width and then click OK 7 Complete the setup Click OK on the Page Setup tab When you execute print duplex printing will be started Performing Duplex Printing Manually You can pe...

Page 232: ...nt the document is first printed on one side of a sheet of paper After one side is printed reload the paper correctly according to the message Then click Start Printing to print the opposite side Important When a media type other than Plain Paper is selected from the Media Type list on the Main tab Duplex Printing appears grayed out and is unavailable When Borderless Tiling Poster or Booklet is se...

Page 233: ...ime before starting to print the back page Operation stops temporarily Do not touch the paper during this time You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool Related Topic Changing the Printer Operation Mode 233 ...

Page 234: ... 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 and then click OK 5 Set the orientation To print the addressee horizontally select Landscape for Orientation Note If Envelope Com 10 Envelope DL Yougata 4 4 13 x9 25 or Yougata 6 3 86 x7 48 is selected for Printer Paper Size the printer rotates the paper 90 degrees to the left to print regardless of the Rotate 90 degrees left when orient...

Page 235: ...play Guide Message of the Option menu to enable the setting Note If the paper settings in the printer driver differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings or to apply the printer settings to the printer driver click Printer Media Information from the Quick Set...

Page 236: ...up tab and specify the settings in the dialog box that appears For details about the paper information to be registered to the printer driver and on the printer see the following Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size 5 Select the paper size For Printer Paper Size select Hagaki 100x148mm or Hagaki 2 200x148mm ...

Page 237: ...ance tab and click View Printer Status to start the Canon IJ Status Monitor On the Option menu choose Display Guide Message and click Hagaki Printing to enable the setting To hide these guide messages select the Do not show this message again check box When printing on media other than postcards load the media according to usage method of that media and click Start Printing 237 ...

Page 238: ...Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver s Setup Screen Canon IJ Status Monitor Instructions for Use Printer Driver 238 ...

Page 239: ...data formats you need a printer driver that supports your printer Installing the Printer Driver To install the printer driver install the driver from Start Setup on the setup CD ROM that came with your printer Specifying the Printer Driver To specify the printer driver open the Print dialog box of the application software you are using and select Canon XXX where XXX is your model name Displaying t...

Page 240: ...details refer to the operating instructions of your application software Displaying the Printer Driver s Setup Screen by Clicking the Printer Icon From the setup screen you can perform printer maintenance operations such as print head cleaning or set print settings to be shared by all application software 1 Select Control Panel Hardware and Sound Devices and Printers 2 Right click the icon of your...

Page 241: ...n on the task bar Click the button of the status monitor displayed on the task bar The Canon IJ Status Monitor appears Note To open the Canon IJ Status Monitor when the printer is not printing open the printer driver setup window and click View Printer Status on the Maintenance tab The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are ...

Page 242: ...In such cases take the appropriate action as described 242 ...

Page 243: ...e Preview before printing on the Main tab Prevention of Print Data Loss in the Print Options dialog box on the Page Setup tab Page Layout Tiling Poster Booklet Duplex Printing Specify Margin Print from Last Page Collate and Stamp Background on the Page Setup tab Print a pattern for color adjustment on the Color Adjustment tab in the Manual Color Adjustment dialog box Since the resolution in the pr...

Page 244: ...ose the window 4 Without starting printing close the Print dialog box 5 Open Word s Print dialog box again 6 Open the printer driver setup window and click OK 7 Start printing If bitmap printing is enabled in Adobe Illustrator Adobe Systems Incorporated printing may take time or some data may not be printed Print after unchecking the Bitmap Printing check box in the Print dialog box 244 ...

Page 245: ...Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description 245 ...

Page 246: ...w name You can delete the registered printing profile You can rearrange the profiles either by dragging the individual profiles or by holding down the Ctrl key and pressing the up or down arrow keys Standard These are the factory settings If Page Size Orientation and Copies were set from the application software those settings have priority Photo Printing If you select this setting when printing a...

Page 247: ...s to Commonly Used Settings Delete Deletes a registered printing profile Select the name of the setting to be deleted from Commonly Used Settings and click Delete When a confirmation message is displayed click OK to delete the specified printing profile Note Printing profiles that are registered in the initial settings cannot be deleted Settings Preview The paper illustration shows how the origina...

Page 248: ...less and enter the value in Amount of Extension Grayscale Printing This function converts the data to monochrome data when printing your document Economy Reduces the amount of black ink used when printing Note Selecting Economy reduces black ink consumption This means that you can print more than if you have Standard selected The Economy setting does not affect the amount of color ink consumed Eco...

Page 249: ... degrees left when orientation is Landscape check box To rotate the document 90 degrees to the left when printing select the Rotate 90 degrees left when orientation is Landscape check box Print Quality Selects your desired printing quality Select one of the following to set the print quality level that is appropriate for the purpose To set the print quality level individually click the Main tab an...

Page 250: ...mportant If you log on with a different user name the settings that were set when this function was enabled are not reflected in the print settings If a setting was specified on the application software it has priority Printer Media Information Displays Printer Media Information dialog box You can check the printer settings and apply the checked settings to the printer driver Defaults Restores all...

Page 251: ... is unchecked the print orientation is not saved and consequently the Orientation setting is not applied when the printing profile is selected Instead the printer prints with the print orientation specified with the application software Save the copies setting Saves the Copies setting to the printing profile in Commonly Used Settings To apply the saved copies setting when the printing profile is s...

Page 252: ...nd Printing Order Execute Borderless Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Switching the Paper Source to Match the Purpose Displaying the Print Results Before Printing Setting Paper Dimensions Custom Size Printing a Color Document in Monochrome Specifying Color Correction Adjusting Color Balance Adjusting Color Balance Using Sample Patterns Printer Driver Adju...

Page 253: ...art printing Media Type Selects a type of printing paper Select a media type that matches the paper that is loaded in the printer This ensures that printing is carried out properly for the specified paper Paper Source Shows the source from which paper is supplied You may be able to switch the paper source with the printer driver Automatically Select Based on the paper settings in the printer drive...

Page 254: ... level individually Set Select Custom for Print Quality to enable this button Open the Custom dialog box You can then individually set the print quality level Color Intensity Selects color adjustment method Auto Cyan Magenta Yellow Brightness Intensity Contrast and so on are adjusted automatically Manual Select when you set the individual settings such as Cyan Magenta Yellow Brightness Intensity C...

Page 255: ...r Adjustment Tab This tab allows you to adjust the color balance by changing the settings of the Cyan Magenta Yellow Brightness Intensity and Contrast options Preview Shows the effect of color adjustment The color and brightness change when each item is adjusted Note The graphic is in monochrome when the Grayscale Printing check box is checked View Color Pattern Displays a pattern for checking col...

Page 256: ...adjustment When the color balance or intensity contrast is changed the pattern printing function prints a list of the adjustment results along with the adjustment values Select this function when printing a pattern for color adjustment Pattern Print preferences Check Print a pattern for color adjustment to enable this button The Pattern Print dialog box opens and allows you to set pattern printing...

Page 257: ... 7 Intensity Contrast 9 Color Variation Between Instances Sets the amount of color change between neighboring patterns Select from Large Medium and Small Large produces a large amount of change and Small produces a small amount of change Note Large is about double the size of Medium and Small is about half the size of Medium Matching Tab Allows you to select the method for adjusting colors to matc...

Page 258: ...opics Setting the Print Quality Level Custom Adjusting Color Balance Adjusting Brightness Adjusting Intensity Adjusting Contrast Adjusting Color Balance Using Sample Patterns Printer Driver Adjusting Intensity Contrast Using Sample Patterns Printer Driver Specifying Color Correction Adjusting Colors with the Printer Driver Printing with ICC Profiles Printing a Color Document in Monochrome Displayi...

Page 259: ...ize Ensure that you select the same page size as you selected within the application If you select Custom the Custom Paper Size dialog box opens and allows you to specify any vertical and horizontal dimensions for the paper size Orientation Selects the printing orientation If the application used to create your document has a similar function select the same orientation that you selected in that a...

Page 260: ...uce large document that the printer cannot output If the printer cannot print the paper size of a document the printer can automatically reduce the size when it prints the document Check this check box to reduce the size when printing the document Borderless Chooses whether you are printing on a full page without any page margins or printing with page margins In borderless printing originals are e...

Page 261: ...eet of paper Check this check box to print the document on both sides This function can be used only when Plain Paper is selected for Media Type and one of Normal size Fit to Page Scaled or Page Layout is selected Automatic Selects whether duplex printing is to be performed automatically or manually This check box will be enabled if Booklet is selected from the Page Layout list or the Duplex Print...

Page 262: ...ay be multiplied numbers of the two settings or the specified printing order may not be enabled Print Options Opens the Print Options dialog box Changes detailed printer driver settings for print data that is sent from applications Stamp Background Opens the Stamp Background dialog box The Stamp function allows you to print a stamp text or a bitmap over or behind document data It also allows you t...

Page 263: ...ber of divisions vertical x horizontal As the number of divisions increases the number of sheets used for printing increases If you are pasting pages together to create a poster increasing the number of divisions allows you to create a larger poster Print Cut Paste in margins Specifies whether to print the words Cut and Paste in the margins These words serve as guidelines for pasting together the ...

Page 264: ...Prints a page border line around each document page Check this check box to print the page border line Print Area Setup dialog box When you perform duplex printing the print area of the document becomes slightly narrower than usual Therefore when a document that has small margins is printed the document may not fit on one page This dialog box allows you to set whether the page is to be reduced whe...

Page 265: ...f this happens checking this check box may resolve the problem Important Even when this check box is checked only some of the information in the color profile is disabled and the color profile can still be used for printing Uncheck this check box under normal circumstances Disable the paper source setting of the application software Disables the paper feeding method that is set by the application ...

Page 266: ...rcumstances Important A large amount of memory may be used for certain settings Do not change the setting if your computer has a small amount of memory Print With Specify the ink to be used when printing Select from All Colors Default and Black Only Important When the following settings are specified Black Only does not function because the printer uses an ink other than black to print documents O...

Page 267: ...ehind the document Check this check box to print a background and select a title from the list Select Background Opens the Background Settings dialog box You can register a bitmap as a background and change layout method and intensity of the selected background Background first page only Selects whether to print the background on the first page only or print on all pages when the document has two ...

Page 268: ... a stamp When Stamp Type is Bitmap File Specifies the name of the bitmap file to be used as the stamp Select File Opens the dialog box to open a file Click this button to select a bitmap file to be used as a stamp Size Adjusts the size of the bitmap file to be used as a stamp Moving the slider to the right increases the size moving the slider to the left decreases the size Transparent white area S...

Page 269: ...nnecessary stamp Title Enter the title to save the stamp you created Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered at the beginning or end of a title Stamps Shows a list of saved stamp titles Specify a title to display the corresponding stamp in Title Save Save overwrite Saves the stamp Enter a title in Title and then click this button Delete Deletes an unnecess...

Page 270: ...his function may not be available Click Defaults to set File to blank Layout Method to Fill page and the Intensity slider to the middle Save settings Tab The Save settings tab allows you to register a new background or delete an unnecessary background Title Enter the title to save the background image you specified Up to 64 characters can be entered Note Spaces tabs and returns cannot be entered a...

Page 271: ...he printer status and how a print job is proceeding About Opens the About dialog box The version of the printer driver plus a copyright notice can be checked In addition the language to be used can be switched About dialog box When you click About the About dialog box is displayed This dialog box displays the version copyright and module list of the printer driver You can select the language to be...

Page 272: ...Important If the font for displaying the language of your choice is not installed in your system the characters will be garbled 272 ...

Page 273: ...ccur on the printer You can then immediately check what sort of action to perform Overview of the Canon IJ Status Monitor The Canon IJ Status Monitor uses messages to display the printer status and the ink status During printing you can check information about the document being printed and the print progress If an error occurs the status monitor displays the error content and instructions on how ...

Page 274: ...ide message when envelope printing starts To hide this guide message select the Do not show this message again check box To display the guide message again open the Option menu select Display Guide Message click Envelope Printing and enable this setting Hagaki Printing Displays a guide message before the printer begins hagaki printing To display this guide message open the Option menu select Displ...

Page 275: ...evels Maintenance Allows you to run printer maintenance and change printer settings Download Security Certificate Displays the For secure communication window This window allows you to download the route certificate register it to the browser and disable warning displays Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright informati...

Page 276: ...an administrator account to continue In such cases switch to an administrator account and restart the operation from the beginning 3 Install the printer driver Take the appropriate action as described on the screen 4 Complete the installation Click Complete Depending on the environment you are using a message prompting you to restart the computer may be displayed To complete the installation prope...

Page 277: ...Printing Using Canon Application Software Easy PhotoPrint Editor Guide 277 ...

Page 278: ...Printing from Smartphone Tablet Printing from iPhone iPad iPod touch iOS Printing from Smartphone Tablet Android Printing from Windows 10 Mobile Device Printing with Wireless Direct 278 ...

Page 279: ...Device and Connecting It to the Printer 3 Printing Printing with Wireless Direct Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Changing Printer Setting to Use Wireless Direct 1 Check that printer is turned on 2 Press the Setup button The Setup menu screen is displayed 3 Select Device...

Page 280: ...rinter 1 Turn on Wi Fi function on your device Enable Wi Fi on your device s Setting menu For more on turning on Wi Fi function see your device s instruction manual 2 Select DIRECT XXXX G5000series X represents alphanumeric characters from list displayed on your device Note If DIRECT XXXX G5000series does not appear on the list Wireless Direct is not enabled See Changing Printer Setting to Use Wir...

Page 281: ...n is displayed 3 Select Device settings and then press the OK button 4 Select LAN settings and then press the OK button 5 Select Wireless Direct and then press the OK button 6 Select a setting item and then press the OK button Change name SSID Updates the identifier SSID for Wireless Direct or the printer name displayed on a Wi Fi Direct compatible device Manual setup 1 Select Manual setup and the...

Page 282: ... press the OK button 2 Select Yes and then press the OK button 3 Select Done and then press the OK button If you select Security protocol instead of Done you can check the updated password Confirm request To display the confirmation screen when a Wi Fi Direct compatible device is connecting to the printer select Yes and press the OK button Important To prevent an unauthorized access we recommend y...

Page 283: ...ed paper differs from the print settings Note The default setting is different between when you print from Smartphone tablet when you print from Windows and when you print from macOS Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed Register the paper size ...

Page 284: ...ore on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing are different from the paper information registered to the printer Ex Paper settings for printing A5 Paper information reg...

Page 285: ...the printer is A4 you load A5 sized paper in the rear tray or in the cassette before you start printing The paper information registration screen is displayed after replacing the paper Register the paper information according to the paper that you loaded Note For more on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD Paper Settings on the ...

Page 286: ... by default To change the setting Changing the Printer Operation Mode Important When the message which prevents misprinting is disabled The printer starts printing even though the paper settings for printing and the paper information registered to the printer are different 286 ...

Page 287: ...phanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears Repairing Your Printer Frequently Asked Questions Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Printing Stops Cannot Print Us...

Page 288: ...ing Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly Installation Failed to Printer Driver Installation Windows Updating Printer Driver in Network Environment Windows Error or Message Appears Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears List of Support Code for Error Error Message Appears on PictBridge Wi Fi ...

Page 289: ...ed After Replacing Wireless Router or Changed Router Settings Cannot Access to Internet on Wi Fi from Communication Device Connecting Printer and Wireless Router Using Easy WL connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wi Fi Setup Connects to Another Computer via LAN Changes from USB to LAN Connection Cannot Print or Connect LAN Setting Tips Changing LAN Settin...

Page 290: ...ing LAN Settings Network Key Password Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Printing from Smartphone Tablet Cannot Print from Smartphone Tablet Downloading Canon PRINT Inkjet...

Page 291: ...Defaults Default Network Settings Connects to Another Computer via LAN Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection Reconfiguration Method of Wi Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly 291 ...

Page 292: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 292 ...

Page 293: ...tup Cannot Find Printer on Check Printer Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen While using printer Cannot Find Printer while Using Wi Fi Note You cannot use the wireless LAN and the wired LAN at the same time 293 ...

Page 294: ...ng Printer s Wi Fi Settings Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Printer s IP Address Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Se...

Page 295: ...nter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Router Settings 295 ...

Page 296: ...nter and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn them ...

Page 297: ...een to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view web pages or if a...

Page 298: ... allow wireless communication Make sure the or icon is displayed on the LCD If icon is not displayed The printer is not set to allow wireless communication Turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Checking Wi Fi Environment 298 ...

Page 299: ...he printer cannot communicate with the computer over a Wi Fi due to a wall place the printer and the computer in the same room In addition if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby it may cause interference Place the wireless router as far away from interference sources as possible Note Though an antenna is attached to m...

Page 300: ...the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to the wireless router Connect the printer to the wireless router After connecting the printer to the wireless router set up the network communication from the beginning If is displayed Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Wind...

Page 301: ...Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Printer Settings Screen During Wi Fi Setup Windows Che...

Page 302: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file SETUP exe or SETUP64 exe in the win Driver DrvSetup folder on th...

Page 303: ...ction manual supplied with the wireless router or contact the manufacturer In addition make sure the wireless router you are using is configured to use 2 4 GHz bandwidth Important Depending on the wireless router note that different network name SSID is assigned for a bandwidth 2 4 GHz or 5 GHz or its usage for PC or game machine using alphanumeric characters at the end of network name SSID After ...

Page 304: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If LAN cable is connected and printer and network device are on If the...

Page 305: ...nter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view ...

Page 306: ...n is displayed on the LCD If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo the network communication setup from the beginning If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Printer s IP Address 306 ...

Page 307: ...Make sure whether printer s IP address is not used for another device To check the printer s IP address print out the network settings information Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows...

Page 308: ... the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If no message appears Cancel the setup and then set the security software to allow Canon software below to access the network The file SETUP exe or SETUP64 exe in the win Driver DrvSetup fol...

Page 309: ...ring MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication 309 ...

Page 310: ...or details refer to the instruction manual supplied with the USB cable Check2 Follow procedure below to connect printer and computer again Important For macOS make sure the lock icon is on the lower left of the Printers Scanners screen If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Unplug USB cable from printer and compute...

Page 311: ...nline Manual Note You can use the Setup CD ROM to redo setup For macOS 1 Click Next The screen telling you that installation has not been completed appears 2 Click No The screen to select application software to install appears 3 Click Back to Top 4 Click Exit on Start Setup screen 5 Turn off printer 6 Restart computer 7 Make sure you have no application software running 8 Perform setup on top pag...

Page 312: ... the Setup CD ROM Note IJ Network Device Setup Utility allows you to diagnose and repair the network status Select the link below to download IJ Network Device Setup Utility and install it Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ...

Page 313: ...rong Monitor signal strength and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a Wi Fi due to a wal...

Page 314: ...o enable bidirectional support Check9 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some programs u...

Page 315: ...Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key Password Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 315 ...

Page 316: ...s e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more on checking computer settings or connection status see the instruction manual sup...

Page 317: ...na is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Place the printer and wireless router where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building ma...

Page 318: ...s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If this warning message appears set security software to always allow access If you are using any programs that switch between network environments check their settings Some programs use a firewall by default Check10 If printer is connected to an Air...

Page 319: ...f the printer or print out the network setting information of the printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check5 Have you entered the proper password specified for the Wireless Direct To check the password specified for the printer display it using the operation panel of the printer or print out the network setting information of the printer Dis...

Page 320: ... connected to the wireless router For more on how to check the computer settings or connection status see your computer instruction manual or contact its manufacturer Check2 If Printer Driver is not installed install it Windows Install the Printer Driver using the Setup CD ROM or install it from the Canon website Check3 When using Wi Fi make sure wireless router does not restrict which computers c...

Page 321: ...s Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility For Windows Starting Up IJ Network Device Setup Utility For macOS Starting Up IJ Network Device Setup Utility Setting an Encryption Key For more on setting up a wireless router see the instruction manual provided with the wireless router or contact its manufacturer Make sure your computer can communic...

Page 322: ... authentication method must be identical among the wireless router the printer and your computer To communicate with a wireless router that generates a password automatically you must set the printer to use the password generated by the wireless router For Windows When the WEP Details screen appears after you click Search on the Network Settings Wi Fi screen in IJ Network Device Setup Utility foll...

Page 323: ...cOS Starting Up IJ Network Device Setup Utility If this does not solve the problem see below Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wire...

Page 324: ...computer For details see Setting an Encryption Key With Encryption On Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer A...

Page 325: ...Other Network Problems Checking Network Information Restoring to Factory Defaults 325 ...

Page 326: ...ctions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start and select Command Prompt In Windows 8 1 select Command Prompt from the Start screen If Command Prompt is not displayed on the Start screen select the Search charm and search for Command Prompt In Windows 7 click Start All Programs Accessories Command Prompt 2 Enter ipconfig all and press Enter The IP a...

Page 327: ...ng command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX XXX bytes 32 time 10ms TTL 255 If Request timed out appears communication is not taking place For macOS 1 Start Network Utility as shown below Select Computer from Go ...

Page 328: ...time 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information Printing Network Settings 328 ...

Page 329: ...ting operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults redo setup from the web page For Windows you can perform setup using the Setup CD ROM Initialize the network setting using the printer s operation panel Reset setting 329 ...

Page 330: ...Problems while Printing from Smartphone Tablet Cannot Print from Smartphone Tablet 330 ...

Page 331: ...is already turned on cycle the power switch It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details...

Page 332: ...ireless router Check6 Make sure the printer is not placed too far away from the wireless router If the distance between the printer and wireless router is too far wireless communication becomes poor Place the printer and wireless router close to each other Note Though an antenna is attached to most wireless routers note that some of them have it inside Check7 Make sure wireless signal is strong Mo...

Page 333: ...ed From the Setup menu screen select Device settings LAN settings Wireless Direct Switch WL Direct in this order and select Yes Check3 Check the settings of your device smartphone tablet Make sure Wi Fi is enabled on your device For details refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Select the network name SSID f...

Page 334: ...e printer Display on the LCD LAN settings Print the network settings Printing Network Settings Check6 Make sure the printer is not placed too far away from the device If the distance between the printer and device is too far wireless communication becomes poor Place the printer and device close to each other Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than ...

Page 335: ...Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper No Paper Error Printout Results Are Unsatisfactory 335 ...

Page 336: ...rts normally there is a problem with the relay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Cannot Find Printer while Using Wi Fi Cannot Find Printer while Using Wired LAN Note Using IJ Network Device Setup Utilit...

Page 337: ...rinter For Windows Make sure Canon XXX series where XXX is your printer s name is selected in the Print dialog box Note If multiple printers are registered to your computer select Set as Default Printer for a printer to make the one selected by default Check6 Are you trying to print a large data file Windows If you are trying to print a large file it takes a long time to start printing If the prin...

Page 338: ... nozzle check pattern and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven Step1 Print the nozzle check pattern After printing the nozzle check pattern examine the pattern For Windows Printing a Nozzle Check Pattern For macOS Printing a Nozzle Check Pattern If the patte...

Page 339: ...head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary How to Do Ink Flush If the nozzle check pattern is not print...

Page 340: ...Ink Runs Out Fast After you refill the ink tanks the printer takes in ink from the ink tanks and ink flows into the printer Ink may seem to run out fast due to this procedure 340 ...

Page 341: ...ting orientation When you load the paper on the rear tray place the print side facing UP and align the right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curl...

Page 342: ...cts in the rear tray be sure to turn off the printer unplug it from the power supply then remove the foreign object Important Do not tilt the printer or do not it upside down Doing so may cause the ink to leak Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers 342 ...

Page 343: ...Are transport unit cover and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 343 ...

Page 344: ...ding on what you are using your printer for Printing from your computer Check the settings using the printer driver Basic Printing Setup Printing from a PictBridge Wi Fi compliant device Check the settings on your PictBridge Wi Fi compliant device or using the operation panel PictBridge Wi Fi Print Settings PictBridge settings Printing from your smartphone tablet using Canon PRINT Inkjet SELPHY Ch...

Page 345: ... Unclear Lines Are Misaligned Distorted Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 345 ...

Page 346: ...e label and the protective tape of the print head to install it Check2 Check paper and print quality settings Printout Results Are Unsatisfactory Check3 Are the print head nozzles clogged Print the nozzle check pattern and make sure that the ink is coming out normally For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneve...

Page 347: ...o the next step Step5 Perform ink flush After performing ink flush print the nozzle check pattern and check the result Ink flush consumes a great amount of ink Frequent ink flush can rapidly consume ink so perform it only when necessary How to Do Ink Flush If the nozzle check pattern is not printed correctly even after performing ink flush check the installing condition of the print head Check Ins...

Page 348: ...y load paper with the printable side facing up When you load paper in the cassette load paper with the printable side facing down Refer to the instruction manual supplied with the paper for detailed information on the printable side 348 ...

Page 349: ...w the lower limit line A refill the ink tank with the corresponding color of ink Note Printed colors may not match screen colors due to basic differences in the methods used to produce colors Color control settings and environmental differences can also affect how colors appear on the screen Therefore colors of printing results may be different from those on the screen Check3 Are the print head no...

Page 350: ...eply For macOS Clean the print head deeply If it does not improve turn off the printer wait for more than 24 hours and go to the next step Step4 Clean the print head deeply again After cleaning the print head deeply again print the nozzle check pattern and check the result If it still does not improve go to the next step Step5 Perform ink flush After performing ink flush print the nozzle check pat...

Page 351: ...erwise unsatisfactory adjust the print head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Adjusting Print Head Position Manually For macOS Adjusting Print Head Position Check3 Increase print quality and try printing again Increasing the print quality may improve the...

Page 352: ...hen using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper such as envelope If the...

Page 353: ...time Check4 Set printer to prevent paper abrasion Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this s...

Page 354: ...djusting Intensity Check6 Is paper feed roller dirty Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check7 Is inside of printer dirty During duplex printing ink may stain the inside of the printer smudging the printout Perform bottom plate cleaning to clean inside of printer Cleaning Inside the Printer Bottom Plate ...

Page 355: ...ect Custom Settings 4 Drag Ink Drying Wait Time slide bar to set the wait time and select OK 5 Check message and select OK For macOS Set the waiting time using Remote UI Opening Remote UI for Maintenance 355 ...

Page 356: ...lts Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger...

Page 357: ...Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 357 ...

Page 358: ...Unplug printer leave it for at least 2 minutes and then plug it back in and turn on again If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 358 ...

Page 359: ...d and then press the OK button 4 Use the button to select Auto power off and then press the OK button 5 Use the button to select OFF and then press the OK button The setting to shut off the power automatically is disabled To disable the setting from the computer For Windows use Canon IJ Printer Assistant Tool or ScanGear scanner driver to disable the setting Follow the procedure below to disable t...

Page 360: ...ollowing to make sure your system environment supports Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Is the Hi Speed USB driver working properly on your computer Make sur...

Page 361: ...rinter Important Connect the Type B terminal to the printer with the notched side facing UP For details refer to the instruction manual supplied with the USB cable Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box Windows If not select it to enable bidirectional support Opening Printer Driver s Setup Screen 361 ...

Page 362: ...elect your language 1 Press Setup button and wait a little 2 Press button once and press OK button 3 Press button 4 times and press OK button 4 Use button to select language for LCD and press OK button The desired language appears on the LCD 5 Press Stop button 362 ...

Page 363: ...Installation and Download Problems Failed to Printer Driver Installation Windows Updating Printer Driver in Network Environment Windows 363 ...

Page 364: ...on Desktop and then select This PC from list on left In Windows 7 click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click Msetup4 exe If you cannot install the Printer Driver with the Setup CD ROM install it from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from ...

Page 365: ...river restart your computer and then reinstall the Printer Driver Deleting the Unnecessary Printer Driver Reinstall the Printer Driver with the Setup CD ROM or install it from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers 365 ...

Page 366: ...nter Driver that you downloaded In the connection method selection screen select Use the printer with Wi Fi connection or Use the printer with wired LAN connection according to the connection method you use The printer is detected automatically in the network Make sure the printer was found and install the Printer Driver following the on screen instructions Note The network settings on the printer...

Page 367: ...Errors and Messages Four Digit Alphanumeric Characters Appear on LCD When Error Occurred Message Support Code Appears 367 ...

Page 368: ... message appears on the LCD or your computer screen Depending on an error or message four digit alphanumeric characters appear The characters represent a support code error number For details on each support code see List of Support Code for Error 368 ...

Page 369: ...creen or the printer Depending on the error a Support Code error number is displayed on the computer screen or the LCD When a Support Code and a message are displayed on the computer screen Windows When a Support Code and a message are displayed on the printer LCD For details on how to resolve errors with Support Codes see List of Support Code for Error Note For details on how to resolve errors wi...

Page 370: ...ndows Writing Error Output Error Communication Error Windows Other Error Messages Windows Message Appears on LCD Check the message and take an appropriate action Cannot connect to the server try again The printer cannot connect to the server due to a communication error Press the OK button to dismiss the error and try again after a while Error Regarding Automatic Duplex Printing Is Displayed Check...

Page 371: ...e Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Check3 Make sure Printer Driver is installed correctly Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD ROM or the Canon website Check4 When printer is connected to your...

Page 372: ... successfully due to insufficient memory Close other applications to increase the available memory If you still cannot print restart your computer and retry the printing Printer driver could not be found Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD ROM or the Canon website Could not print Application na...

Page 373: ...ars on LCD and Computer Screen 1000 to 1ZZZ 1000 1003 1200 1215 1270 1300 1303 1304 1309 1310 1313 1365 1366 1367 1431 1432 1470 1471 1472 1473 1476 15A1 1641 1642 1700 1701 1871 1874 1890 1892 2000 to 2ZZZ 2110 2113 2114 2120 2123 2500 3000 to 3ZZZ 3413 3439 3440 3441 3442 3443 3444 3445 3446 3447 3449 4000 to 4ZZZ 4103 4104 495A 5000 to 5ZZZ 5100 5200 5205 5206 5400 5700 5B00 5B01 5C02 6000 to 6...

Page 374: ...6943 6944 6945 6946 6A80 6A81 6D01 7000 to 7ZZZ 7500 7600 7700 7800 A000 to ZZZZ C000 For paper jam support codes see also List of Support Code for Error Paper Jams 374 ...

Page 375: ... paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the printer Paper Is Jammed inside Printer Cases other t...

Page 376: ...ng and you need to turn off the printer to remove it press the Stop button to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot pull the paper out from the paper output slot or from the rear tray try to pull the ...

Page 377: ... documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 377 ...

Page 378: ... both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper in cassette properly Loading Paper in the Cassette 3 Press printer s OK button The printer resumes print...

Page 379: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 379 ...

Page 380: ...e cassette and remove the jammed paper slowly with both hands Important When checking the feed slot of the cassette or removing the jammed paper do not turn the printer upside down or tilt it The ink may leak out If none of the above is applied see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper 2 Load paper properly Loading Paper in the Cassette Loading Paper i...

Page 381: ...olve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 381 ...

Page 382: ...per What to Do If the paper is jammed as the printer pulled in the printed paper try to remove the paper from the following locations Paper output slot 1300 Inside of the printer Paper Is Jammed inside Printer Rear side Removing Jammed Paper from Rear Side 382 ...

Page 383: ... stop the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open top cover Important Do not touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under the print head holder move the print head holder to the far...

Page 384: ...4 Hold jammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 384 ...

Page 385: ...nter 7 Close top cover All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the LCD or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer again for any remaining bit...

Page 386: ...Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 386 ...

Page 387: ...nting before you turn off the printer 1 Make sure you have unplugged the power cord 2 Rotate printer so that rear side of printer faces toward you Important When changing the orientation of the printer do not turn the printer upside down or tilt it The ink may leak out 3 Open rear tray cover and then pull up paper support 4 Detach rear cover Pull out the rear cover 387 ...

Page 388: ...he inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 388 ...

Page 389: ...Note Do not touch the inner parts of the printer 3 Make sure all jammed paper is removed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 389 ...

Page 390: ...t to the printer is erased Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 39...

Page 391: ...es of the paper Set paper information for the paper in the rear tray Paper Settings After carrying out the above measures press the printer s OK button Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note After loading paper in the rear tray the screen for setting rear tray paper information appears Set paper in...

Page 392: ...aper in the Cassette Align the paper guides of the cassette with the edges of the paper Set paper information for the paper in the cassette Paper Settings After carrying out the above measures press the printer s OK button Note The loadable paper differs depending on the paper source The loadable paper in the cassette is A4 Letter A5 or B5 size plain paper To cancel printing press the printer s St...

Page 393: ...1200 Cause Top cover is open What to Do Close the top cover and wait for a while Do not close it while you are refilling an ink tank 393 ...

Page 394: ...5 Cause Print head replacement in progress What to Do Complete print head replacement Note When you stop replacing the print head tilt the ink valve lever tightly to the right then close the top cover 394 ...

Page 395: ...d while replacing the print head Open the top cover and close the ink valve by tilting the ink valve lever tightly to the left And then press the printer s OK button to cancel the error Note When you stop replacing the print head press the printer s Stop button 395 ...

Page 396: ...1366 Cause Ink valve is closed What to Do Open the top cover and open the ink valve by tilting the ink valve lever tightly to the right And then close the top cover to cancel the error 396 ...

Page 397: ... Press the printer s OK button to cancel the error Before performing ink flush refill the ink of each color up to the position above the single dot shown in each ink tank Refilling Ink Tanks Note Since ink flush consumes a lot of ink perform it only when necessary 397 ...

Page 398: ...r may not be compatible with this printer If you are printing press the printer s Stop button to cancel printing Remove the print heads and reinstall them properly following the steps below This may resolve the error 1 Open top cover 2 Close ink valve Tilt the ink valve lever tightly to the left 398 ...

Page 399: ...ng the print heads handle them carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print head nozzles C on a print head The printer may not print properly if you touch them 399 ...

Page 400: ... properly Install the color print head in the left holder and the black print head in the right holder 6 Close print head locking cover and push it down Press firmly the print head locking cover until it clicks into place 400 ...

Page 401: ...ise printing may become impossible Make sure the left and right buttons are pushed in 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close top cover If reinstalling the print heads does not solve the problem it may be necessary to replace the print heads For details refer to this page 401 ...

Page 402: ...r may not be compatible with this printer If you are printing press the printer s Stop button to cancel printing Remove the print heads and reinstall them properly following the steps below This may resolve the error 1 Open top cover 2 Close ink valve Tilt the ink valve lever tightly to the left 402 ...

Page 403: ...ng the print heads handle them carefully so that ink does not spatter Do not touch the tube or other parts inside the printer Touching these parts may cause the printer to malfunction Do not touch the gold terminal B or print head nozzles C on a print head The printer may not print properly if you touch them 403 ...

Page 404: ... properly Install the color print head in the left holder and the black print head in the right holder 6 Close print head locking cover and push it down Press firmly the print head locking cover until it clicks into place 404 ...

Page 405: ...ise printing may become impossible Make sure the left and right buttons are pushed in 8 Open ink valve Tilt the ink valve lever tightly to the right 9 Close top cover If reinstalling the print heads does not solve the problem it may be necessary to replace the print heads For details refer to this page 405 ...

Page 406: ...efill the ink tank to above the single dot shown on the ink tank with the corresponding color of ink Refilling the ink tank to the upper limit line improves the accuracy of detection of the remaining ink level Refilling Ink Tanks If printing is continued when the remaining ink level is below the lower limit line the printer may consume a certain amount of ink to return to printable status and may ...

Page 407: ...be insufficient ink What to Do To check the remaining ink level visually inspect the remaining ink in the ink tank Refill each ink tank with entire contents of the corresponding color ink bottle bundled with the printer 407 ...

Page 408: ...act your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print 408 ...

Page 409: ...he print head holder have been removed If the protective material or tape is still there remove it and close the top cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 409 ...

Page 410: ...age stopper is still inserted What to Do Open the top cover and pull out the carriage stopper A straight up Affix the carriage stopper to the indent next to where it was inserted Close the top cover to cancel the error 410 ...

Page 411: ... the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Cassette paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the button to select the appropriate action then press the printer s OK button Note Depending on settings some of the options below may not appear Prin...

Page 412: ...ings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printing Note To suppress the misprint prevention message change the setting as described below When you suppress the message the printer uses the paper settings for printing onto the paper in the cassette rega...

Page 413: ... a message appears on the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray and cassette paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the button to select the appropriate action then press the printer s OK button Note Depending on settings some of th...

Page 414: ...he Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printing Note To suppress the misprint prevention message change the setting as described below When you suppress the message the printer uses the paper settings for printing onto the paper in the rear tray or the casse...

Page 415: ...the LCD Print settings specified on the printer driver Paper size A5 Media type Plain paper Rear tray paper information set on the printer Paper size A4 Media type Plain paper What to Do Press the printer s OK button to display the screen below Use the button to select the appropriate action then press the printer s OK button Note Depending on settings some of the options below may not appear Prin...

Page 416: ...Settings on the Printer Driver and the Printer Paper Size Windows Cancel Cancels printing Select this option when you want to change the print paper settings Change the paper settings and retry printing Note To suppress the misprint prevention message change the setting as described below When you suppress the message the printer uses the paper settings for printing onto the paper in the rear tray...

Page 417: ...4103 Cause Cannot perform printing with current print settings What to Do Press the printer s Stop button to cancel printing Then change the print settings and retry printing 417 ...

Page 418: ...impediment Important When clearing an impediment to print head holder motion be careful not to touch clear film A white belt B or tubes C If you soil or scratch this part by touching it with paper or your hand it could damage the printer Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when m...

Page 419: ...tank is refilled because it runs out of ink perform ink flush From Windows Cleaning the Print Heads From macOS Cleaning the Print Heads From the operation panel of the printer How to Do Ink Flush If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer f...

Page 420: ...vice center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer Note In the case of warnings or errors caused by remaining ink levels the printer cannot print 420 ...

Page 421: ...for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 421 ...

Page 422: ... the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair Important Do not tilt the printer when moving it since the ink may leak out When transporting the printer for repairing it see Repairing Your Printer 422 ...

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