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Chapter 9

Frequently Asked Questions 9-1

Frequently

Asked

Questions

Chapter 9

Frequently Asked Questions

This chapter contains information for questions you may have when
operating Desktop Manager with your C50.

❏

Faxes Are Not Being Sent Correctly. ...................................................... 9-2

❏

Faxes Are Not Being Received Correctly. .............................................. 9-3

❏

Images Are Not Scanning Correctly. ...................................................... 9-4

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Documents Are Not Being Copied. ....................................................... 9-4

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Documents Are Not Printing Correctly. ................................................ 9-5

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Paper Is Not Loading Correctly. ............................................................. 9-6

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The Print Quality Is Not Satisfactory. .................................................... 9-7

Summary of Contents for MultiPASS C50

Page 1: ......

Page 2: ...MultiPASS C50 MultiPASS Desktop Manager for Windows Version 2 51 Software User s Guide...

Page 3: ...CENSE AGREEMENT Limited warranty this material is provided strictly as is Canon disclaims all warranties of any kind either express or implied including but not limited to the implied warranties of me...

Page 4: ...nging the Printer Port 2 5 Chapter 3 Printing with the C50 3 1 Printing a Document 3 2 Printing Envelopes 3 2 Changing the Printer Settings 3 5 An Alternative Method for Changing Printer Settings 3 5...

Page 5: ...dow 6 2 Scanning with the Desktop Manager 6 4 Scanning from a Windows Application 6 5 Setting the Preview Scan Options 6 6 Setting the Scan Mode 6 6 Setting the Scan Resolution 6 7 Setting Preferences...

Page 6: ...o Electronic Mail E mail 7 12 Annotating a Document 7 13 Features of the Document Viewer Window 7 14 Adjusting Your View of the Document 7 17 Adding Annotations to Your Document 7 20 Revising Your Ann...

Page 7: ...PASS Diagnostics 8 28 Uninstalling the Desktop Manager 8 29 Uninstalling the Desktop Manager 8 29 Reinstalling the Desktop Manager 8 31 Chapter 9 Frequently Asked Questions 9 1 Faxes Are Not Being Sen...

Page 8: ...e hereafter referred to as the C50 and Desktop Manager respectively With your C50 the Desktop Manager software package enables you to perform a variety of tasks meeting all your printing faxing and sc...

Page 9: ...ax a document from your computer from within a Windows application or in the Desktop Manager You can define options enabling you to attach a fax cover page and to schedule the transmission time for th...

Page 10: ...You annotate a document by adding a text annotation stamp highlighting and simple drawn graphic Set C50 Options Options that affect certain operations of your C50 can be set manually in the C50 itself...

Page 11: ...l Print House Magic MultiPASS Background The MultiPASS Background monitors and controls all the communication between your computer and the C50 The MultiPASS Background automatically starts when you s...

Page 12: ...ompatible parallel cable 6 6 feet 2 meters in length or shorter For help in purchasing the correct cable consult your dealer or retailer About This Guide This guide assumes you have a familiarity with...

Page 13: ...nstalling the Software section Click double click Use of the word click or double click provides instructions for selecting or choosing a command or option generally with a mouse Monospaced text Used...

Page 14: ...Introduction Canon MultiPASS C50 User s Guide This guide offers detailed information on how to set up and operate your C50 unit The guide includes initial setup procedures fax operations daily mainte...

Page 15: ...1 8 Introduction Chapter 1...

Page 16: ...ger Software This chapter contains information and instructions for installing the Desktop Manager software and setting the default printer and port Installing the Software 2 2 Preparing for the Insta...

Page 17: ...chapter n The fax setup information you enter during the installation adjusts corresponding settings in your C50 Therefore any fax information you may have set manually in the C50 is replaced by the...

Page 18: ...his information is printed in the fax header which appears at the top margin of each page of a fax transmission Company for Cover Page Name of your company This information is available for printing o...

Page 19: ...ager 1 Insert the installation disk into your disk drive 2 Follow the on screen installation instructions For information about allowing the Desktop Manager software to overwrite the C50 setup options...

Page 20: ...ftware the system automatically sets the C50 as the default printer If necessary however follow these instructions to set the C50 as the default printer To set the default printer 1 On the Windows des...

Page 21: ...SS C50 Printer icon 4 On the File menu click Properties 5 In the Properties dialog box click the Details tab In the Print to the Following Port list box click the port to which you want to connect the...

Page 22: ...ions for printing a document from a Windows application with your C50 and changing the default printer settings Printing a Document 3 2 Printing Envelopes 3 2 Changing the Printer Settings 3 5 An Alte...

Page 23: ...can vary somewhat for different Windows application Therefore for detailed instructions refer to the user documentation for the specific application The following instructions summarise the procedure...

Page 24: ...cause jams or smears or may damage your printer With windows holes perforations cutouts and double flaps Made with special coated or deeply embossed paper With peel off sealing strips With letters enc...

Page 25: ...e flap of each envelope 3 Insert the envelopes into the C50 Slide a stack of envelopes into the sheet feeder until it stops Align the edge of the paper guide with the left edge of the stack of envelop...

Page 26: ...our document open click the print command 2 In the print dialog box click Properties 3 On the Paper Graphics and Setting tabs specify the printer options you prefer 4 To save your changes and close th...

Page 27: ...or properties dialog box click the Paper tab As you choose your settings an illustration of the paper settings is displayed under Selected Paper 2 Under Orientation click whether you want a vertical...

Page 28: ...r saved and loaded again for future print jobs Your custom size can be defined based on the following dimensions width of 4 10 to 9 50 inches 104 1 to 241 3 millimetres height of 4 10 to 23 40 inches...

Page 29: ...re are previously saved paper sizes you move the new size onto the icon for the previous size you no longer need The previously saved custom size is replaced by the newly defined custom size To use th...

Page 30: ...print quality However using the Fine option increases the printing time The Fine option is not available if you set the Print Quality to Draft or the Colour Model option to Photo Colour 4 Under Image...

Page 31: ...s Not all applications support the Image Optimiser If your application does not support this feature this option is ignored 7 Under Print Model click one of the following Automatic To have the printer...

Page 32: ...ption on the Graphics tab as described in the previous section 1 In the Custom Setting dialog box under Colour Selection click the option that specifies the number of colour shades that should be used...

Page 33: ...domly place individual dots to achieve subtle greyscale gradations This setting is best suited for documents with finely detailed graphics or photographic images The setting takes longer to print but...

Page 34: ...our changes and return to the Graphics tab click OK Setting Other Print Options This section provides information about using the Setup Analyser and how to save your print settings To set these option...

Page 35: ...If the Setup Analyser detects a mismatch you choose the most appropriate action to take to handle the situation If you turn on the Setup Analyser the paper source and paper size are checked for a matc...

Page 36: ...g the mismatch Ignore To ignore the mismatch making no change and close the printer driver dialog box Saving Your Print Settings You can save your printer settings for future use For example one group...

Page 37: ...e existing saved settings 5 When you are prompted about saving your current settings click OK to save To use a saved print setting 1 In the printer setup or properties dialog box click the Setting tab...

Page 38: ...of the Desktop Manager For detailed information and instructions on performing Desktop Manager tasks refer to the later chapters in this guide Desktop Manager an Overview 4 2 Features of the Desktop...

Page 39: ...ent Set up an address book for individuals or groups to whom you repeatedly send faxes Design your own fax cover page Define system options for the C50 Complete other tasks such as phoning an individu...

Page 40: ...Any documents you have set up to PC fax or print remain active The Status Monitor which tracks the progress of your active jobs also remains open and active Features of the Desktop Manager Window This...

Page 41: ...ter over a button Folders List The folders list contains folders that store your documents The list contains both system defined folders provided automatically when you install the software and user d...

Page 42: ...t to the action button For example you can drag a document from a folder to the Print button thereby printing the document If a document is dragged to a button that cannot perform the task the mouse p...

Page 43: ...state of the folder as either open or closed The system defined folders are reserved for use by the Desktop Manager in the following ways With the exception of the Trash folder only the Desktop Manage...

Page 44: ...en marked for deletion after sending the sent PC fax is automatically moved from the Out Box folder where the fax job is processed to the Sent Fax folder By having sent PC faxes moved to their own fol...

Page 45: ...m defined folders If you create additional folders that cause the folder list to grow beyond the visible list area a vertical scroll bar displays The scroll bar scrolls the entire list of system and u...

Page 46: ...pen a folder In the folders list click the desired folder Sorting the Documents in the List Documents in the Out Box folder are listed by a combination of the date and time they were submitted for pro...

Page 47: ...4 10 Using the Desktop Manager Chapter 4...

Page 48: ...2 Creating a Fax Memo 5 10 Receiving a Fax 5 11 Using the Fax Log 5 13 Setting Up the Address Book 5 14 Features of the Address Book 5 14 Working with Address Book Entries 5 15 Printing the Address B...

Page 49: ...ers via the Desktop Manager and then download them to the C50 unit For details on changing the setup options refer to Chapter 8 C50 Setup and Other Utilities in the Desktop Manager Sending a Fax from...

Page 50: ...d a PC fax 1 Within your Windows application with the document open click the print command 2 In the print dialog box in the Name box set C50 Fax as your printer and then click OK 3 In the Send Fax di...

Page 51: ...page enter the name and phone number in the From and Phone boxes To add comments or notes for the fax on the cover page enter the text in the Memo box To have the fax deleted after you send it click D...

Page 52: ...to enter a prefix for the fax number which represents the number required to connect your system to an outside phone line often the number 9 You can remove the recipient prior to sending the fax If no...

Page 53: ...the Address Book do the following 1 As for a one time recipient enter the recipient information in the Last Name First Name Company Prefix and Fax boxes 2 Click New 3 Complete the New Individual Entry...

Page 54: ...you can design your own cover page thereby adding it to the library The available cover pages are listed alphabetically by name in the Coversheet drop down list box For instructions on designing your...

Page 55: ...ly clear your system of unneeded documents thereby freeing disk space If the option is not selected the sent fax is moved from the Out Box folder to the Sent Fax folder after successful transmission I...

Page 56: ...you attempt to resend it or delete it Sending the Fax Later If you prefer to specify the time to send the fax click Send Later In the Send At dialog box enter the appropriate time within the next twen...

Page 57: ...the File menu or toolbar 2 In the Send Fax dialog box specify your fax options as described for steps 3 5 in the Sending a Fax from Your Computer PC Faxing section presented earlier in this chapter I...

Page 58: ...Document Viewer the Include Annotation option is not available Receiving a Fax An incoming fax is received by your C50 and can be uploaded to the Desktop Manager The uploaded fax is stored in the In...

Page 59: ...s Print the fax directly from the C50 If your computer is going to be off for a while or you are expecting many incoming faxes it is recommended that you set the C50 to automatically print incoming fa...

Page 60: ...listed with historical information such as transmission status date and time the fax was sent or received the recipient of the fax and the number of pages You can use the Fax Log for a variety of reas...

Page 61: ...t up the Address Book to create an easily accessible list of names and fax and or phone numbers for your business and personal contacts You can use the entries in the Address Book to send a PC fax To...

Page 62: ...formation Status Bar The status bar for the Address Book displays additional information about the selectedAddress Book entry based on whether the selected entry is an individual entry or group entry...

Page 63: ...Sorting the Address Book The Address Book is sorted alphabetically You can change the order of the list based on criteria indicated as the column titles for the list To change the order of the Addres...

Page 64: ...w Individual Entry or Edit Individual Entry dialog box enter the appropriate information or changes for the following First and last names and fax number Phone number title company name and address If...

Page 65: ...etup Options dialog box Adding and Editing a Group Address A group address consists of addresses previously set up in the Address Book either individual addresses or other group addresses When adding...

Page 66: ...the Address Book list box click the individual entry you want to add to the group and click Add 4 To remove an entry for the group click the entry in the group list box and click Remove 5 In the Comm...

Page 67: ...for each recipient in the group Deleting an Address Book entry You delete anAddress Book entry when it is no longer needed To delete an entry click the entry Then click Delete If prompted confirm that...

Page 68: ...CSV If the address information in the text file is separated by a tab the text file extension must be TXT You must save your text file as a comma or tab separated text file before you import it into t...

Page 69: ...an incorrect field name from the column heading drag the column heading text off the dialog box To assign the correct name drag the titled button to the column title 4 When the appropriate names appe...

Page 70: ...address information is listed in columns with a column title that should identify the type of information within the column The buttons above the column titles enable you to reassign the column title...

Page 71: ...you create a new cover page you use a previously designed background as your base page and then place the fax information fields on the page The fax information fields or variable fields provide area...

Page 72: ...top Click Start and then point to Programs On the Programs menu point to Canon C50 Utilities Then click MultiPASS Cover Page Designer From the MultiPASS Desktop Manager On the Tools menu click Cover P...

Page 73: ...d components of the screen are provided in later sections of this chapter Menu Bar The menu bar contains commands that enable you to create edit and print your fax cover page Some commands can also be...

Page 74: ...s you to visually create and edit the features of your cover page The size of the layout area corresponds to the size of a standard fax page You use the horizontal and vertical scroll bars to view dif...

Page 75: ...and one or more graphics that may represent your company logo or your signature The background you plan to use with the Cover Page Designer must be black and white and must be saved in a TIFF file for...

Page 76: ...e you have exported the document in a TIFF file format you can use the TIFF file as the background of your new cover page To use an alternative method for preparing the cover page background Instead o...

Page 77: ...placed the desired variable fields into the layout area you can adjust the appearance of any field You can resize move or delete a field When you delete a field the field is removed from the layout a...

Page 78: ...xt may be visible when the fax cover page is sent To resize the field Click the field and drag any sizing handle Changing the TextAttributes Once you have placed fields in the layout area you can chan...

Page 79: ...t to align a column of fields on the right the right border of the first field selected is used as the anchor The other selected fields are lined up with the right border of the first field selected T...

Page 80: ...ecify the new name and click OK Deleting a Cover Page You can delete a cover page that you no longer need You do not need to open the cover page to delete it 1 With the Cover Page Designer open on the...

Page 81: ...en on the File menu click Print Setup 2 In the Print Setup dialog box specify your print options and click OK To preview before printing 1 With the cover page open on the File menu click Print Preview...

Page 82: ...or Zoom Out To close the preview window click Close Since a cover page is not typically more than one page you will not use the remaining commands To print the cover page 1 With the cover page open c...

Page 83: ...5 36 PC Faxing Chapter 5...

Page 84: ...Options 6 13 Adjusting the Preview Image for the Final Scan 6 14 Clearing the Preview Area 6 14 Adjusting Your View of the Preview Image 6 14 Adjusting the Selection Size 6 15 Moving an Image 6 16 Rev...

Page 85: ...ay not display the ScanGear window for setting scan options If the ScanGear window is not displayed refer to the documentation for the Windows application for instructions on setting scan options Typi...

Page 86: ...f the document you scan A preview image enables you to adjust certain characteristics before you perform the final scan As an example you can make adjustments to the size the orientation or the tone o...

Page 87: ...p Manager You can use the C50 and the Desktop Manager to scan a monochrome image of a document The resulting document in the Desktop Manager is automatically provided a unique system assigned name You...

Page 88: ...uments directly into a Windows application that supports a TWAIN interface such as Corel Print House Magic Some applications allow multiple page scans while others do not If you are unsure whether you...

Page 89: ...an Options Before previewing a scan you set the scan mode resolution preferences and paper size Additionally if you are scanning a black and white image you select one of the two black and white optio...

Page 90: ...the scan mode 1 Click the Main tab 2 In the Scan Mode list box select an option Setting the Scan Resolution You can set the resolution of a scanned image based on the selected output device This reso...

Page 91: ...ick Cancel to close the dialog box without adding the custom resolution Deleting a Custom Resolution When you no longer need to use a custom resolution you can delete it from the list You cannot remov...

Page 92: ...age is scanned when the scan mode is either colour or black and white Both of the available preferences can be selected simultaneously since they are applied in mutually exclusive cases Use Text Enhan...

Page 93: ...ting because the colours are duller or the colour does not match the colour on the screen ColorGear ensures that this does not happen ColorGear is compliant with ICC International Colour Consortium gu...

Page 94: ...ropriate preference If you select Canon ColorGear Colour Matching for your preference you can select a monitor profile To select a monitor profile 1 With the Colour Matching option selected click the...

Page 95: ...m to one of the available sizes you can define a custom paper size To select a standard paper size 1 Click the C50 tab 2 In the Paper Size list box select an option To set a custom paper size 1 Click...

Page 96: ...white options Threshold The Threshold option provides a high contrast evaluation of the image in terms of blacks and whites only Halftone The Halftone option simulates the tonal range of an image wit...

Page 97: ...the image To remove the current preview image On the toolbar click Clear Preview Adjusting Your View of the Preview Image To make it easier to work with your preview image you can change aspects of th...

Page 98: ...of your image by drawing a border around the part of the image that you would like to isolate Alternatively you can define and orient the dimensions of your selection with respect to the upper left co...

Page 99: ...rea in the Width and Height text boxes type the appropriate values The image selection borders change to match the width and height you enter 5 If you want to select an entirely different area of the...

Page 100: ...ing an image you can create an alternate version For example you can create an alternate version of your company logo To create a mirror image of the preview image On the toolbar click Mirror Rotating...

Page 101: ...e Main tab 2 In the Scale box enter a new percent The new output size is displayed under Output Size Adjusting the Tone of the Preview Image The tone of an image is its shading and combination of colo...

Page 102: ...luded on the Tone tab are provided in later sections of this chapter Toolbar With the buttons on the toolbar you can access settings which affect different aspects of image tone and give you great fle...

Page 103: ...ontrast Brightness Gamma Histogram or Special Tone Curves tool By selecting a colour channel you can analyse and change specific aspects of an image s overall colour Automatically Adjusting the Tone Y...

Page 104: ...ear toolbar or on the Tone tab click the Auto Tone button Adjusting Contrast and Brightness For a colour image you can adjust its contrast and brightness in one or more colour channels For a greyscale...

Page 105: ...t or brightness for a particular colour select the colour in the Channel list box Otherwise leave the channel set to Master 3 Move the Contrast and Brightness sliders to the left for less contrast or...

Page 106: ...ade lighter and dark colours are made darker For example if you are scanning a photograph that has many dark tones simply adjusting the brightness and contrast may not improve the image as effectively...

Page 107: ...rn to the original Gamma curve setting click Reset Adjusting Histogram Tone Levels You can use a histogram tool to adjust the tone shadow for the preview image Using the eyedroppers you can sample the...

Page 108: ...ng sessions To adjust the tones using the Histogram tool 1 On the Tone tab click the Histogram tool button 2 To adjust the tone of a particular colour select the colour from the Channel list box Other...

Page 109: ...ve the setting and click Save Using Tone Curves You can use predefined tone curves to automatically correct the most common problems with images overexposure underexposure or too high or too low a con...

Page 110: ...to adjust the preview image with an appropriate predefined tone curve and then edit the results Editing a tone curve involves adding handles to an existing tone curve and dragging them to change tona...

Page 111: ...colour select the colour from the Channel list box Otherwise leave the channel set to Master 3 To add a handle to the tone curve click on or near the curve 4 To move a handle drag the handle into a w...

Page 112: ...curve setting that you saved previously To apply a previously saved curve 1 On the Tone tab click the Special Tone Curves button and then click Load 2 In the Open dialog box select the file name you w...

Page 113: ...w image To adjust the brightness or contrast for a black and white image On the C50 tab under Black and White Options use the available slider to adjust the brightness or contrast n These tone adjustm...

Page 114: ...7 2 Working with Jobs in the Out Box Folder 7 3 Creating a Folder 7 7 Moving a Document 7 7 Renaming a Document or Folder 7 8 Deleting a Document or Folder 7 9 Restoring a Deleted Document 7 9 Emptyi...

Page 115: ...our documents as described in this chapter Selecting Documents in the Desktop Manager To work with a document you select it in the open folder To select a document with the folder open click the docum...

Page 116: ...d print options and click OK Working with Jobs in the Out Box Folder For each PC fax you send a job is created in the Out Box folder The job currently being processed the active job displays at the to...

Page 117: ...ater held or has failed View a PC fax that has been held or has failed Print a job Delete a job that is not active The following sections provide information about the job statuses and instructions fo...

Page 118: ...u reprocess or delete it On Hold A held job is a PC fax you chose to place on hold rather than send it immediately The held fax job remains in the Out Box folder until you choose to send or delete it...

Page 119: ...t for a different time When you send a PC fax from the Out Box folder the Send Fax dialog box displays the information initially entered for the PC fax You can change the information as needed For exa...

Page 120: ...he Desktop Manager on the File menu click New Folder 2 In the Create Folder dialog box enter the desired name of your new folder and click OK Moving a Document You can move a document from System defi...

Page 121: ...names must be unique within the Desktop Manager Document names must be unique within a folder Whenever you attempt to rename a folder or document the system verifies whether the new name is unique In...

Page 122: ...document permanently Open the folder with the document you want to delete and click the document Then on the Edit menu click Delete For instructions on moving a document to the Trash folder refer to...

Page 123: ...ts To prevent out of date documents from unnecessarily using space on your disk you should periodically review your Trash folder and remove the documents no longer needed To empty the Trash folder On...

Page 124: ...ck OK Exporting a Document You can export a document in the Desktop Manager saving it to a drive and directory you specify When you export a document you save a copy of the original document You can s...

Page 125: ...ve an e mail application installed on your system you can attach a document in the Desktop Manager to an e mail message When you select a document and use the E mail command the Desktop Manager opens...

Page 126: ...modified document you have the option not to include the annotations with the document For example if you insert a whiteout on your document such as over a paragraph of text the area is no longer vis...

Page 127: ...document in the Trash folder To annotate a document 1 With the document open in the Document Viewer adjust the size of your view of the document as needed 2 Create the desired annotations on your doc...

Page 128: ...your document Some of the commands can also be accessed by their corresponding buttons on the toolbar Toolbar The toolbar provides you quick access to performing certain Document Viewer tasks In circ...

Page 129: ...ge or scroll through the document enlarge or reduce the view of the document or change the orientation The display area contains the results of any annotations you may make Annotation Panel The annota...

Page 130: ...u can adjust your view of the open document in a number of ways to provide a more workable display area for making annotations For example you can hide or show the different components of the Document...

Page 131: ...oom in and out at predefined increments or specify a particular size or scale You can use the Fit to Width option which fills the width of the window with your page display or Fit to Height which adju...

Page 132: ...e pleasing to the eye however it is slower to generate an image For speed and reasonable image display consider the Darkest setting To lighten or darken the image On the View menu point to Image Enhan...

Page 133: ...refer to the Annotating a Document section presented earlier in this chapter Adding a Sticky Note You can add a text note on any portion of your document When you do so you can choose the text attrib...

Page 134: ...er over the sticky note The cursor changes to an insertion point 3 Click at the location where you want to make your changes 4 Edit the text as needed Concealing a Region You can conceal a region of y...

Page 135: ...page drag the cursor to draw the outline of the region A dotted line displays the region On the Edit menu click White Out or Black Out Inserting a Stamp You insert a stamp to place a bitmap image on t...

Page 136: ...document the highlighted region prints as grey shadings To highlight a region 1 On the annotation panel click the Hilite tool 2 Select the colour of the highlighting 3 At the desired location on the...

Page 137: ...o show you where the draw object will be placed When you release the mouse button the object is created Showing and Hiding Your Annotations As you add annotations to your document you can turn the dis...

Page 138: ...document You cannot resize an annotation using this method To select annotations within a specified region Click the Region Select tool on the annotation panel At the desired location on the displaye...

Page 139: ...can resize the annotation either smaller or larger To adjust the size click the border of the annotation and drag any sizing handle Copying and Pasting an Annotation If you want an annotation to appea...

Page 140: ...election to a bitmap BMP file Once it is saved as a bitmap file you can import the file into another Windows application as needed To select the base page of your document On the Edit menu click Selec...

Page 141: ...the clipboard click Cut on Edit menu or toolbar Exporting the Document You can save a copy of the document currently open in the Document Viewer to a file on a specified driver and directory The docu...

Page 142: ...ions with the document Then click OK Printing the Document You can print a copy of the document currently open in the Document Viewer Prior to printing you can specify certain print setup options To d...

Page 143: ...to use in most situations you can define default settings These settings are activated when you first open the Document Viewer To adjust the initial Document Viewer options 1 On the File menu point t...

Page 144: ...Options 8 10 Setting Up Advanced Receive Fax Options 8 13 Setting Up Speed Dial Assignments 8 16 Making a Phone Call from the Desktop Manager 8 19 Using the Status Monitor 8 21 Using the Minimized Sta...

Page 145: ...gin using your C50 with the Desktop Manager immediately However you can change the option settings as needed Since you can make changes to most option settings either on the C50 or in the Desktop Mana...

Page 146: ...in the Desktop Manager For additional information refer to later sections in this chapter To change set up options in the Desktop Manager 1 On the Setup menu click the group of set up options you wan...

Page 147: ...the Preferences tab Date Format You select the format used to display the date for printing the date on a fax Display Language You select the language to be used on the C50 device display Confirm Befo...

Page 148: ...this option selected you can use the Desktop Manager to dial a phone number and place a phone call with your C50 handset When you select this option the Phone command on the File menu and toolbar bec...

Page 149: ...tone or rotary pulse You also specify any prefix used to access an outside phone line Automatic Retries You specify the number of retries the system should attempt when sending a fax transmission and...

Page 150: ...ransmission If you experience problems when sending faxes try a lower speed setting Pause Duration You set the length of the pause that you may have to insert when dialling a long distance number Erro...

Page 151: ...st for the fax transmission Fax Heading Position You select where you want the sent fax heading information your fax number your name and date and time to print on the faxes you send This information...

Page 152: ...an alternative long distance phone service such as 2300 Service of Mercury Communications for sending PC faxes In this case you use the M Key E Key options to do the following Enable you to set the O...

Page 153: ...one calls or faxes To turn Phone Lock on you select Lock Then click Change Password In the Phone Lock Unlock Password dialog box enter the password you want to use To turn Phone Lock off you select Un...

Page 154: ...ensure the contents fits on the paper on which it is printed If you want to reduce the incoming fax you can fit to height only or both the height and width to fit the paper size Answer Receive Mode Y...

Page 155: ...tem should handle an incoming fax under the following conditions If your computer is turned on You set the C50 to move the fax to the Desktop Manager on your computer or to print the fax If your compu...

Page 156: ...d used to receive faxes The higher the setting the faster the fax is received If you experience problems when receiving faxes try a lower speed setting Error Correction ECM You select this option to r...

Page 157: ...amount of time to allow the C50 to check for the type of call Ring Time When your C50 is set to receive both fax and telephone calls it rings to inform you of an incoming telephone call If you do not...

Page 158: ...ect this option to have the C50 automatically receive a call as a fax call if a send fax signal is not detected for the number of seconds you specify Clear this option to have the C50 remain in answer...

Page 159: ...r Address Book and assign the desired individual recipients to speed dial codes If the recipient has not yet been set up in the Address Book you can add the recipient while creating speed dial assignm...

Page 160: ...dial code 1 In the Address Book list box select the recipient that you want to assign to a speed dial code 2 Select the speed dial code to which you want to assign the Address Book and click Add To r...

Page 161: ...led instructions on completing the New Individual entry dialog box refer to Chapter 5 PC Faxing Defining a Group Speed Dial Code This section provides instructions for assigning two or more recipients...

Page 162: ...rs list box click OK to save your group To close the dialog box without saving your group click Cancel Making a Phone Call from the Desktop Manager You can use the C50 and Desktop Manager to dial tele...

Page 163: ...hone number For example you can use 0 through 9 dash or parentheses Other characters are also available for entering a phone number For a complete list of the characters that are valid in the Desktop...

Page 164: ...e Status Monitor displays as a button or a window Whether displayed as a button or window the Status Monitor alternates the status message shown for more than one activity occurring at the same time F...

Page 165: ...tore To open the Desktop Manager from the Status Monitor icon or button On the Status Monitor menu click Go to Manager To close the Status Monitor On the Status Monitor menu click Close Using the Stat...

Page 166: ...uses for the C50 Idle This status indicates the C50 is currently inactive Scanning This status indicates the C50 is scanning an image The Status Monitor window displays the number of the page currentl...

Page 167: ...cted the situation the status message automatically clears Closing the MultiPASS Background The MultiPASS Background is a utility that monitors and controls activity between your computer and your C50...

Page 168: ...ived faxes can also be stored in the C50 memory However if the memory becomes full the C50 is unable to receive more faxes until you print the faxes stored in memory To set the C50 to print received f...

Page 169: ...ou start Windows you can remove the MultiPASS Background from the StartUp group The following instructions summarise the procedures for removing a program from Windows StartUp For more details refer t...

Page 170: ...lier With the MultiPASS Background in StartUp the MultiPASS Background automatically opens when Windows is started The following instructions summarise the procedures for adding a program to Windows S...

Page 171: ...able connector from the port 6 Plug your computer back in to the electrical source Using MultiPASS Diagnostics If you have difficulties with your MultiPASS software or hardware you can use the MultiPA...

Page 172: ...5 To exit the MultiPASS Diagnostics window on the File menu click Exit Uninstalling the Desktop Manager If you are planning on reinstalling MultiPASS Desktop Manager you must first uninstall the curr...

Page 173: ...2 Close the MultiPASS Background 3 On the Window desktop click Start and then point to Programs 4 From the Programs menu point to Canon MultiPASS C50 and then click MultiPASS Uninstaller 5 Follow the...

Page 174: ...Other Utilities in the Desktop Manager Reinstalling the Desktop Manager You use the same instructions for reinstalling as provided in Chapter 2 Installing the Desktop Manager Software n Be sure to res...

Page 175: ...8 32 C50 Setup and Other Utilities in the Desktop Manager Chapter 8...

Page 176: ...questions you may have when operating Desktop Manager with your C50 Faxes Are Not Being Sent Correctly 9 2 Faxes Are Not Being Received Correctly 9 3 Images Are Not Scanning Correctly 9 4 Documents A...

Page 177: ...0 is unplugged Did a document not feed correctly through the automatic document feeder Remove the document stack it and feed it into the unit again Are errors being reported when you send a fax Use th...

Page 178: ...dapter is plugged securely into the unit and that your electrical source is OK Is the C50 warm to the touch The unit might have overheated and shut down Turn the unit off and let it cool down for seve...

Page 179: ...paper that meets the paper requirements for this unit Is the quality of the received fax poor Remember the sending fax machine usually determines document quality Ask the other party to check that the...

Page 180: ...overheated and shut down Turn the unit off and let it cool down for several minutes but less than one hour or you might lose information registered in memory Try using it again Is the ALARM light is...

Page 181: ...ou have the Windows Printing System or other bi directional device such as a later model laser printer installed on your computer and you are attempting to use the same port on which you also have the...

Page 182: ...haracters not fit on the page Make sure paper is aligned correctly in the sheet feeder Check that margins and paper size are set correctly in your printing application Is printing not clear Check to s...

Page 183: ...9 8 Frequently Asked Questions Chapter 9...

Page 184: ...ing a phone call you use only the following characters Character Description 0 to 9 Dialling digits p Pause Cannot be used at the beginning or end of a number P Last Pause Can be used only at the end...

Page 185: ...A 2 Fax Phone Characters Appendix A...

Page 186: ...ols ASCII defines 128 symbols using 7 binary bits and 1 parity bit Automatic feed Method by which paper can be fed into the printer when the built in paper feeder is used B Bi directional parallel int...

Page 187: ...ent intensities of black L Landscape orientation The horizontal orientation of your document or image across the length of the page The term landscape is derived from pictures of the landscape which a...

Page 188: ...ideo capture boards digital cameras and other imaging equipment without requiring you to switch out of the application It provides compatibility between image input devices and applications by acting...

Page 189: ...G 4 Glossary...

Page 190: ...5 removing 7 28 resizing 7 26 revising 7 25 selecting 7 25 showing and hiding 7 24 Annotation panel in the Document Viewer 7 16 Annotations including when sending a PC fax 5 8 Attaching a document to...

Page 191: ...ng 8 29 Diagnostics when problems arise 8 28 Dial a phone number from the Desktop Manager 8 19 Disconnect C50 8 28 Document area overview for the Desktop Manager 4 4 viewing documents 4 8 Document dis...

Page 192: ...racters using in the Desktop Manager A 1 Folder creating a new 7 7 deleting 7 9 In Box overview 4 6 moving a document 7 7 opening 4 9 Out Box overview 4 7 overview for the Desktop Manager 4 6 renaming...

Page 193: ...ent 7 7 MultiPASS Background closing 8 24 restarting 8 26 MultiPASS diagnostics using 8 28 O On Hold status in the Out Box folder 7 5 One touch speed dial setting up 8 16 Options setup overwriting for...

Page 194: ...Windows 95 2 4 setting as the default 2 5 Printer driver settings instructions for changing 3 5 saving 3 15 setting graphics options 3 8 setting paper options 3 6 using the Setup Analyser 3 14 Printe...

Page 195: ...e curve 6 27 6 29 using tone curves 6 26 ScanGear window features 6 2 tone tab 6 19 Scanning from a Windows application 6 5 overview 6 2 setting black and white options 6 13 setting paper size 6 12 se...

Page 196: ...ab scan window 6 19 Tone tab features ScanGear window 6 19 Toolbar described for the Cover Page Designer 5 26 in the Document Viewer 7 15 overview for the Desktop Manager 4 4 ScanGear tone tab 6 19 Sc...

Page 197: ...I 8 Index...

Page 198: ......

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