Canon MultiPASS C100, User Manual

Page: 180 / 210

13-24
Troubleshooting Chapter 13
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The printout curls.
Your page may include a large amount of ink.
• Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. Then
remove the page carefully without touching any surfaces.
• The paper you are using may be too thin. Printing dense graphics on light paper stock
may cause the paper to curl. Try using heavier stock.
■
Your PC indicates a device time-out.
A device time-out occurs when the PC sends data to the MultiPASS, but the unit
does not respond. The MultiPASS may be unplugged, not connected to the PC, or
have a paper jam.
• Make sure the MultiPASS is plugged in (
1
p. 2-9), and that the printer cable is
securely connected to the unit and PC (
1
p. 2-8). Clear any paper jams (
1
p. 13-4),
and make sure paper is loaded properly in the multi-purpose tray. (
1
p. 2-17)
n
For additional troubleshooting, refer to Print Quality Problems (
1
p. 13-20) and the
MultiPASS Suite User’s Guide.
General Problems
■
The MultiPASS has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (
1
p. 2-9). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The power cord may not be supplying power.
• Check the power cord by substituting with another, or by using a voltmeter to test it
for continuity.
■
The MultiPASS will not print reports.
The Black BJ tank of the installed BJ cartridge may be empty.
• Check for an error message in the LCD (
1
p. 13-5), and replace if necessary.
(
1
p. 12-18)
The Photo BJ cartridge is installed in the MultiPASS and the
PHOTO INK PRINT
setting is disabled.
• If you have disabled the
PHOTO INK PRINT setting (
1
p. 14-8), you cannot print
reports with the Photo BJ cartridge. Replace the Photo BJ cartridge with the Colour or
Black BJ cartridge. Alternatively, enable the
PHOTO INK PRINT
setting. (
1
p. 14-8)