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3-1

CHAPTER

3

Troubleshooting

This chapter explains how to solve printing problems and the remedial steps to take if printing fails.

When a Message Is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Printer Trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

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Summary of Contents for iR2230

Page 1: ...iR4570 iR3570 iR3530 iR2870 iR2270 iR2230 UFR II Printer Guide 0 Frontmatter...

Page 2: ...nce Guide CD ROM Copying and Mail Box Instructions Copying and Mail Box Guide CD ROM Sending and Fax Instructions There is no Sending and Facsimile Guide for the iR3530 iR2230 Sending and Facsimile Gu...

Page 3: ...and Instructions Mac UFR II Driver Guide CD ROM Fax Driver Installation and Instructions Fax Driver Guide CD ROM Installing MEAP applications and Using the Login Service There is no MEAP SMS Administr...

Page 4: ...oting Chapter 4 Appendix Includes the specifications and index How This Manual Is Organised Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However a...

Page 5: ...l Functions Screen 1 4 Accessing the Menus 1 5 Using the Printer Settings Menu 1 7 Chapter 2 Printer Settings Menu An Overview of Printer Settings 2 2 Settings Menu 2 5 Copies 2 5 2 Sided Printing 2 5...

Page 6: ...27 Image Orientation 2 27 Zoom 2 27 Print Position 2 28 Show Warnings 2 28 Enlarge Print Area 2 28 Utility Menu 2 29 Reset Printer 2 29 Chapter 3 Troubleshooting When a Message Is Displayed 3 2 Printi...

Page 7: ...ructions that should be observed for safety IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully in order to operate the machine correctly and to avoid d...

Page 8: ...press are marked with a as shown below When multiple keys can be pressed on the touch panel display all keys are marked Select the keys which suit your needs Illustrations Used in This Manual Illustra...

Page 9: ...tocopying and recording or by any information storage or retrieval system without the prior written permission of Canon Inc Disclaimers The information in this document is subject to change without no...

Page 10: ...x...

Page 11: ...s Machine This chapter describes how to set up the printing environment from the touch panel display Menu Functions 1 2 What Are Menu Functions 1 2 Additional Functions Screen 1 4 Accessing the Menus...

Page 12: ...menu functions are grouped together according to the type of settings which makes them easy to set There are two ways you can specify the menu functions Specifying the settings on the touch panel disp...

Page 13: ...r driver has priority These settings will override the settings made on the machine For settings available only on the touch panel display or Remote UI the most recently specified settings take priori...

Page 14: ...reen The Printer Settings or the Report Settings can be accessed from this screen In the Additional Functions screen press Printer Settings to open the Custom Printing Settings menu Printer Settings U...

Page 15: ...e touch panel display and use the keys on the display to specify the settings IMPORTANT You can access menus and modify settings while print jobs are waiting in the queue However any new settings will...

Page 16: ...is Machine 3 Select Settings or Utility to access the corresponding menu The Settings menu provides access to common settings such as number of copies error handling and toner density The Utility menu...

Page 17: ...detailed description of all Printer Settings menu options see Chapter 2 Printer Settings Menu As an example the sequence of steps for setting the default number of copies is shown on the following pa...

Page 18: ...You Start Using This Machine 1 Press If necessary see the screen shots in step 1 of Accessing the Menus on p 1 5 2 Press Printer Settings If necessary see the screen shots in step 2 of Accessing the M...

Page 19: ...9 1 Before You Start Using This Machine 5 Press or to enter the number of copies If you enter a value outside the setting range a message prompting you to enter an appropriate value appears on the scr...

Page 20: ...Using the Printer Settings Menu 1 10 1 Before You Start Using This Machine...

Page 21: ...Layout 2 9 Auto Continue 2 13 Job Securing Time 2 13 Timeout 2 14 Print After Completing RIP 2 14 Finisher 2 15 Punch 2 19 Booklet 2 20 Saddle Stitch 2 21 Transparency Interleaving 2 22 Copy Set Numbe...

Page 22: ...nd Paper Envelope p 2 6 Paper Size Override On Off p 2 7 Print Quality Image Refinement On Off p 2 7 Density 1 1 to 9 5 p 2 8 Toner Save On Off p 2 8 Layout Binding Location Long Edge Short Edge p 2 9...

Page 23: ...asterisk indicates the default setting Punch Off Top Bottom Left Right p 2 19 Booklet 2 5 On Off p 2 20 Saddle Stitch 3 5 On Off p 2 21 Transparency Interleaving 2 Off Blank Printed p 2 22 Copy Set Nu...

Page 24: ...ates the default setting Utility Menu Item Settings Applicable Page Image Orientation Auto Vertical Horizontal p 2 27 Zoom Off Auto p 2 27 Print Position Auto Center Top Left p 2 28 Show Warnings On O...

Page 25: ...sides of the paper NOTE Two sided printing can use either the paper drawer or the stack bypass in sizes of A3 JIS B4 A4 A4R JIS B5 JIS B5R A5R 11 x 17 LGL LTR LTRR STMTR and EXEC Two sided printing ca...

Page 26: ...Color Paper Tracing Paper Labels Bond Paper and Envelope This parameter sets the default paper type to be used for print jobs This machine has internally defined optimal print modes for each specifie...

Page 27: ...aper size does not change if there is no paper in the paper source of the size that is set in the printer driver even if Paper Size Override is set to On Print Quality Image Refinement On Off This set...

Page 28: ...vels you can adjust with level 5 middle level being the default setting NOTE This function is not available if the Toner Save option is set to On Toner Save On Off This setting determines whether Tone...

Page 29: ...OTE You cannot create a binding margin with this setting alone Use this setting in combination with the Margin setting to create a binding margin For two sided printing the orientation of the back ima...

Page 30: ...tting previous setting To create a margin along one of the edges of the paper use this setting in combination with the Binding Location setting IMPORTANT If this setting moves the image outside the pr...

Page 31: ...edge Margin Portrait printing with margin ABC ABC ABC DEF DEF DEF DEF ABCDE ABCDE ABCDE ABCDE FGHIJK FGHIJK FGHIJK FGHIJK Front Back Two sided printing Front Binding Location and Margin Settings Refe...

Page 32: ...irection on the paper Offset Y Increasing the setting value moves the image in the downward Y direction on the paper Decreasing the setting value moves the image in the upward Y direction on the paper...

Page 33: ...int correctly For information on types of errors that can be temporarily cleared with Auto Continue see When a Message Is Displayed on p 3 2 This setting is valid even if multiple errors have occurred...

Page 34: ...ncels the job which may cause the data to be printed incorrectly NOTE When a job is being processed the Processing Data Indicator on the control panel flashes Print After Completing RIP On Off This se...

Page 35: ...setting prints all copies of the same page before printing the next page Collate This setting prints all pages of each copy before printing the next copy Rotate Collate This setting prints all pages o...

Page 36: ...er complete set of pages to indicate where each new set starts Staple Collate This setting prints all pages of each copy collating and prepares them for stapling according to the option selected for S...

Page 37: ...rotated You need to load the same size paper as the original in the paper drawers in both landscape and portrait positions If you do not all the sheets will be printed in the orientation that the load...

Page 38: ...sure to select compatible settings when using Staple Collate and Punch simultaneously If conflicting settings are selected such as the staple setting for the right side of the paper and the punch set...

Page 39: ...f the Finisher Q3 or Saddle Finisher Q4 is attached to the Puncher Unit L1 Acceptable paper sizes for this option are A3 JIS B4 A4 A4R JIS B5 JIS B5R 11 x 17 LGL LTR LTRR and EXEC Make sure to select...

Page 40: ...y be full because the machine is being used for other functions such as storing a document in an inbox or storing a form or other jobs which use memory space NOTE This function is not available for th...

Page 41: ...ions such as storing a document in an inbox or storing a form or other jobs which use memory space NOTE This function is not available for the iR3530 iR2230 This function can only be selected if the S...

Page 42: ...aper is inserted between each transparency If Printed is selected a printed paper from the print job is inserted between each transparency When Blank or Printed is selected you can set Transparency In...

Page 43: ...nk pages pages with no data If this setting is used in combination with Margin or Offset X Offset Y part of the copy number may be cut off This function is not available if the Booklet or Transparency...

Page 44: ...9999 printed as 09999 NOTE This function is not available for the iR3530 iR2230 Number Size Small 12 point Medium 24 point and Large 36 point This setting enables you to select the size of copy numbe...

Page 45: ...rinter settings If you select Initialize the confirmation message Is it OK to initialize the settings is displayed If you select Yes the settings are initialised If you select No the settings are not...

Page 46: ...hens image and graph gradation enables you to obtain the most suitable texture If Resolution is selected you can print text with distinct outlines which is best to print text and thin lines If Gradati...

Page 47: ...is printed vertically regardless of its dimensions If Horizontal is selected the image is printed horizontally regardless of its dimensions Zoom Off Auto This setting enlarges or reduces the size of a...

Page 48: ...format does not contain print position information JPEG images are printed in the center of the paper even if Auto is selected Show Warnings On Off This setting specifies the action to be taken if an...

Page 49: ...ll interfaces NOTE If the machine is being used on a network please note that resetting the printer function may affect data being received from other users If you reset the printer function data may...

Page 50: ...Utility Menu 2 30 2 Printer Settings Menu...

Page 51: ...ng This chapter explains how to solve printing problems and the remedial steps to take if printing fails When a Message Is Displayed 3 2 Printing Problems 3 4 Printer Trouble 3 4 Printing Problems 3 5...

Page 52: ...cel a print job press Print on the System Monitor screen select the job containing the error press Cancel See Chapter 5 Checking Job and Device Status in the Reference Guide PDL IMG Invalid Data Error...

Page 53: ...e printer driver version and print the data again PDL Warning Cause An internal error has occurred for the printer function Remedy Perform a printer reset to try to initialise the function again If th...

Page 54: ...ause There is data remaining in the printer s memory The Processing Data Indicator is flashing or lit Remedy Print out the data See Chapter 5 Checking Job and Device Status in the Reference Guide You...

Page 55: ...ftware that does not have a print function and the last page of data is not a full page the data will remain in the machine s memory See Chapter 5 Checking Job and Device Status in the Reference Guide...

Page 56: ...n software s top margin and paper location settings are not correct Remedy Set the correct settings for the top margin and the paper location and print the data again See the application software manu...

Page 57: ...ntout is too light or too dark Cause 1 The toner density settings are not correct Remedy Adjust the toner density and print the data again See Density on p 2 8 Cause 2 Toner Save is set to On Remedy S...

Page 58: ...Printing Problems 3 8 3 Troubleshooting...

Page 59: ...4 1 CHAPTER 4 Appendix This chapter lists a summary of the specifications for the machine and index Specifications 4 2 Software Specifications 4 2 Index 4 3...

Page 60: ...cations Specifications are subject to change without notice for product improvement or future release Software Specifications Command Language UFR II Printable Area Reduced to 5 0 mm from the top bott...

Page 61: ...Paper Size 2 6 Default Paper Type 2 6 Density Copy Set Numbering 2 24 Print Quality 2 8 Dither pattern 2 26 E Enlarge Print Area 2 28 Envelope 2 6 Error Indicator 3 2 Error Skip 3 2 Executive 2 6 F F...

Page 62: ...a Indicator 2 14 3 4 3 5 Punch 2 19 Puncher Unit 2 19 R Raster Image Processor 2 14 Recycled Paper 2 6 Remote UI 1 2 Reset Printer 2 29 RIP Print After Completing 2 14 Rotate Collate 2 15 Rotate Group...

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