Canon imageCLASS X LBP1238, Service Manual

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Monitoring Function
Overview of System
■ Function Overview
E-RDS (Embedded RDS) is a monitoring program that runs on the host machine. When the monitoring option is enabled by
making the setting on this machine, information such as the status change of the machine, counter information, and failure
information are collected. The collected device information is sent to a remote maintenance server called UGW (Universal
Gateway Server) via Internet.
The information to be monitored is:
• Billing counter
• Parts counter
• ROM version
• Service call error log
• Jam log
• Alarm log
• Change of status (such as status of consumables)
Since the information shown above is customer information, HTTPS/ SOAP protocol is used for communication between the
UGW server and the host machine to improve security.
㻲㼕㼞㼑㼣㼍㼘㼘
Remote Monitoring Server
Internet
DNS Server
This machine
Proxy Server Administrator
Customer
Environment
Sales Company
■ Features
E-RDS is embedded in the network module of the device, and the front-end module of the Remote Monitoring Service is realized
without requiring hardware besides the device.
■ Main Functions
Functional cat-
egory
Sub category Description
Communication
Test Test By executing the following service mode, E-RDS communicates with Remote Mon-
itoring Server, retrieves schedule information, and establish communication.
COPIER > FUNCTION > INSTALL > COM-TEST
Transmission of
counters Billing/all resources/parts/
mode-by-mode counters E-RDS Periodically send billing/all resources/parts/mode-by-mode counters to the
Remote Monitoring Server.
Transmission of
event logs Service call/alarm/jam log Each time a service call, alarm, or jam log occurs, the error log is sent to the Remote
Monitoring Server. Having alarm log or not is different by a model.
Data transmis-
sion ROM version / Device configu-
ration E-RDS periodically sends the firmware information of the device to Remote Moni-
toring Server. E-RDS sends the device configuration information only when there is
any change in the configuration.
E-RDS Debug information Debug information of E-RDS are stored in E-RDS, and they are sent to Remote
Monitoring Server only when they exceed a specific size.
Repair request E-RDS sends error information (image failure, jams or others) according to the in-
struction of the user.
Debug log transmission When E-RDS catches the debug log transmission of a message designation than
Remote Monitoring Server, send data such as device Debug logs and DCON logs to
the Remote Monitoring Server.
3. Technical Explanation (System)
58