10-13
SOLUTIONS TO COMMON PROBLEMS
10
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Cannot send using Error Correction Mode (ECM).
The receiving party’s fax machine may not support ECM.
• If the receiving party’s fax machine does not support ECM, then the document is sent in normal
mode without error checking.
ECM may be disabled.
• Make sure ECM is on. (see ECM TX, p. 9-4)
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Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
• Lower the transmission speed. (see TX START SPEED, p. 9-6)
Receiving problems
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Cannot receive a document automatically.
The fax may not be set to receive automatically.
• For the fax to receive faxes automatically, the receive mode must be set to FAX ONLY MODE,
FAX/TEL AUTO SW (Fax/Tel mode), or ANS.MACHINE MODE* (see Chapter 7). If you
have set ANS.MACHINE MODE*, check that an answering machine is connected to the fax
and that it is turned on with an outgoing message properly recorded. (see p. 7-10)
The fax may have a document stored in memory.
• Print out any documents stored in memory. (see p. 6-16)
An error may have occurred during reception.
• Check the LCD for an error message. (see p. 10-18)
• Print an activity report and check for an error. (see pp. 9-8, 9-9)
The multi-purpose tray may be empty.
• Make sure paper is loaded in the multi-purpose tray. (see p. 1-12)
The telephone line may not be connected properly.
• Make sure all line connections are secure. (see pp. 1-5, 1-6)
* FAX-EB10 only.
Troubleshooting
