10-19
SOLUTIONS TO COMMON PROBLEMS
10
Message
Error Code
Cause
Action
CARTRIDGE JAMMED
—
CHANGE CARTRIDGE
—
CHECK DOCUMENT
#001
CHECK PAPER SIZE
—
CHECK PRINTER
—
Clear the paper jam or
whatever is obstructing
the cartridge holder and
then press [Stop] and
start again. Do not
attempt to move the
cartridge holder
manually.
Wait until the cartridge
holder stops, then replace
the BJ cartridge
(see p. 10-8). When you
are finished, press
[Cartridge] and close the
printer cover. Wait for the
fax to return to standby
mode.
Clean the BJ cartridge
print head (see p. 10-8). If
the message remains on
the LCD, replace the BJ
cartridge (see p. 10-8).
The fax will then print
automatically any
documents received in
memory.
Remove the document
you are trying to send or
copy (see p. 10-2) and
start again.
Load the correct paper
size or change the PAPER
SIZE setting. (see p. 9-5)
Check for any obstruction
(paper clip, small object,
etc.) and also that the
orange protective cap and
tape are removed from
the BJ cartridge. Check
also for a paper jam and
clear the jam if necessary
(see p. 10-3). Then press
[Stop] and start again.
The cartridge holder
cannot move. This is
normally due to a
paper jam.
You pressed
[Cartridge] and the
cartridge holder is
moving to the centre
of the fax.
The BJ cartridge is
empty or its ink may
have dried out.
The document is
jammed in the
Automatic Document
Feeder (ADF).
The size of the paper
in the multi-purpose
tray and that
specified in the
PAPER SIZE setting
are different.
There may be an
obstruction that is
not allowing the
cartridge holder
mechanism to move.
LCD messages