SOLUTIONS TO COMMON PROBLEMS
9
9-15
The following messages are displayed on the LCD when the fax is performing a function or
encounters an error. The error code appears in the activity report (see p. 7-7).
Message
Cause
Action
LCD messages
AUTO REDIAL
BUSY/NO SIGNAL
CARTRIDGE JAMMED
The fax is waiting to redial
the receiving number
because the line was busy or
the receiving party did not
answer when you tried to
send the document.
The telephone number you
dialed is busy.
The fax number dialed was
incorrect.
The other party’s fax machine
is not working.
The other party is not using a
G3 machine.
The touch tone/rotary pulse
setting on your fax is
incorrect.
The receiving fax machine did
not answer within 55 seconds
(after all automatic redialing
attempts).
The cartridge holder cannot
move. This is normally due to
a paper jam.
The scanner unit may not be
in the fully upright position.
Wait for the fax to
automatically redial the
number. If you want to cancel
automatic redialing, press
[Stop] (see p. 4-9).
Try sending the document at a
later time.
Check the fax number and dial
again.
Contact the other party and
have them check their fax
machine.
Contact the other party and
ask them to send or receive
the document using a G3
machine.
Set your fax to the setting that
matches your telephone line
(see p. 2-6).
Contact the receiving party and
have them check their fax
machine. You can try to send
the document using manual
sending (see p. 4-4). For long-
distance call, add pauses to the
registered number (see p. 4-8).
Clear the paper jam or
whatever is obstructing the
cartridge holder and then
press [Stop] and start again.
Do not attempt to move the
cartridge holder manually.
Press the document release
button, then gently move the
scanner unit to the fully
upright position.
