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64

Troubleshooting

Cannot Receive a Document Manually

Print Quality is Poor

Fax Does Not Print

Fax Images Print Blotched or Uneven

Cannot Receive Using Error Correction Mode (ECM)

Cause

Action

You may have disconnected the call by
pressing [Start/Copy] or dialing the
remote receiving ID after hanging up.

Always press [Start/Copy] or dial the remote receiving ID before hanging up the
Handset, otherwise you will disconnect the call (see page 35).

The remote receiving ID may be
incorrect.

Make sure you dialed the correct remote receiving ID (see page 35).

Cause

Action

You may not be using the correct type
of paper.

Make sure you load paper that meets the paper requirements for the fax (see
page 21).

The FINE cartridge print head may
need cleaning.

Clean the FINE cartridge print head if necessary (see page 54).

The sending fax machine may not be
functioning properly.

The sending fax machine usually determines the quality of the document. Call
the sender and have them make sure their fax machine is functioning properly.

Error Correction Mode (ECM) may be
disabled.

Make sure ECM is on (see <ECM RX> on page 46).

Cause

Action

The FINE Cartridge may not be
installed properly.

z

Make sure the FINE Cartridge is installed properly (see your setup sheet or
page 50).

z

Be sure to remove the protective tape from the FINE Cartridge before you
install it (see your setup sheet or page 50).

The FINE Cartridge print head may
need cleaning.

Clean the FINE Cartridge print head if necessary (see page 54).

The FINE Cartridge may need to be
replaced.

Determine if the problem is with the FINE Cartridge and replace if necessary
(see page 50).

A document may be set.

Make sure a document is not set.

The machine is under maintenance. /
The machine is sending a fax. / The
machine is printing another document.

Cancel sending, printing, or maintenance as soon as possible.

Cause

Action

The telephone lines may be in poor
condition, or you may have a bad
connection.

z

Error Correction Mode (ECM) sending/receiving should eliminate such
problems. However, if the telephone lines are in poor condition, you may
have to try again.

z

Lower the reception speed (see <RX START SPEED> on page 47).

The sending fax machine may not be
functioning properly.

The sending fax machine usually determines the quality of the document. Call
the sender and have them make sure their fax machine is functioning properly.

Cause

Action

The sending fax machine may not
support ECM.

If the sending fax machine does not support ECM, then the document is
received in normal mode without error checking.

ECM may be disabled.

Make sure ECM is on (see <ECM RX> on page 46).

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Summary of Contents for 3303B002

Page 1: ...p You Better Before you contact Canon please record the following information Serial Number located on the inside of the product ________________________________________ Model Number located on the front of the product _________________________________________ Setup CD ROM number located on the CD ROM __________________________________________ Purchase Date ________________________________________...

Page 2: ...sk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use this product to report a gas leak in the vicinity of the...

Page 3: ...ams you will need to remove the jammed paper z Setting the Telephone Line Type To use a fax or make a telephone call you need to set the telephone line type setting properly on the machine If you are unsure of your telephone line type contact your telephone company z Receiving to Memory Temporarily AUTO PRINT OFF You can configure not to print received faxes automatically Set the AUTO PRINT settin...

Page 4: ...ge number that you can refer to for more information on the topic of the previous sentence or paragraph default A setting that remains in effect unless you change it document The original sheet s of paper you send receive or copy with your fax menu A list of settings from which you select an item to set up or change A menu has a title which appears on the LCD and buttons Used to select an item in ...

Page 5: ... any dust or dirt collected on the plug and the power outlet If the machine is placed at a location exposed to a lot of dust smoke or high humidity the dust collected on the plug absorbs moisture and may cause insulation failure and fire If you hear thunder disconnect the power supply of the machine and refrain from using it Leaving the machine plugged in may cause fire electric shock or damage to...

Page 6: ...flammable solvents alcohol thinners etc on top of the machine If any foreign object metal or liquid fall into the machine unplug the power cord and call for service Do not transport or store the machine on a slant vertically or upside down as the ink may leak and damage the machine FINE Cartridge Ink Cartridge Keep FINE Cartridges Ink Cartridges out of the reach of children In case ink is accident...

Page 7: ... Read this guide when starting to use the machine After following instructions in your setup sheet we recommend you read this guide to familiarize yourself with the basic operation of some of the main functions that can be performed on your machine On screen Manual Read this guide when printing from your computer Please refer to the On screen Manual for full instructions on printing a document fro...

Page 8: ...id getting your hands dirty or staining surrounding work area Important z Make sure that the FINE Cartridge is installed in the correct position The machine cannot be used unless the FINE Cartridge is installed z If the Cover is left open for more than 10 minutes the Holder moves to the right side Close and reopen the Cover to return the Holder to the left z Once you have installed the FINE Cartri...

Page 9: ... currently selected language name is displayed in the language itself 5 Press once then press Start Copy Each time you press the display cycles through ENGLISH GERMAN FRENCH ITALIAN SPANISH DUTCH PORTUGUESE NORWEGIAN SWEDISH DANISH FINNISH RUSSIAN CZECH HUNGARIAN POLISH SLOVENE and CHINESE 6 If your desired language is displayed press Stop Reset Setting ends and the fax returns to standby mode If ...

Page 10: ...s click Continue In Windows XP and Windows 2000 this screen will not appear z There are two ways of installing the printer driver and On screen Manual Easy Install the items included on the Setup CD ROM are installed automatically Custom Install you can select particular items to install z A message asking for your confirmation to restart your computer may appear during the installation process If...

Page 11: ...heir Functions 1 Document Cover 2 Paper Support 3 Rear Tray 4 ADF 5 Document Guide 6 Paper Guide 7 Handset 8 Operation Panel 9 Cover 10 Holder 11 External Device Jack 12 Telephone Line Jack 13 USB Port 14 Handset Jack 15 Power Cord Connector 1 3 4 5 6 7 8 9 2 10 11 13 14 15 12 ...

Page 12: ... Caller History see page 28 7 LCD Liquid Crystal Display 8 Coded see page 19 9 Redial see page 29 10 One Touch Speed Dialing button see page 18 11 Pause see page 28 12 Space see page 13 13 Clear see page 14 14 Hook see page 24 15 Start Copy 16 Directory see page 27 17 Stop Reset 18 Tone see page 13 page 28 19 Numeric buttons see page 13 2 1 3 4 5 6 7 8 9 12 10 13 15 16 17 19 11 14 18 ...

Page 13: ...on the Operation Panel except for ON to restore the display Important z Always turn off the machine before disconnecting the power cord This ensures the FINE Cartridge is covered to prevent it from drying out z If the machine is not used for an extended period of time we recommend making copies or performing FINE Cartridge cleaning about once every month to prevent degradation of the FINE Cartridg...

Page 14: ...ns to enter characters z Press repeatedly until the character you want appears z To enter a character that is under the same button as the previous entry 1 Press then press the same numeric button z To enter a space 1 Press or press Space Note After 120 seconds of no operation panel input the fax returns to standby mode and any unregistered changes are lost Button Uppercase Letter Lowercase Letter...

Page 15: ...e Type Before using your fax make sure it is set for the telephone line type of your telephone system If you are unsure of your telephone line type check with your local telephone company 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy twice The LCD displays DATE TIME 3 Use or to select TEL LINE TYPE then press Start Copy The LCD displays TOUCH TONE 4 Use or to select the te...

Page 16: ...ct FAX or TEL to be displayed in front of the number See FAX TEL No MARK on page 45 C Your name D Displays the name of the destination when sending from one touch or coded speed dialing E Page number Entering the Date and Time 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy three times 3 Use the numeric buttons to enter the date and time in 24 hour format then press Start Co...

Page 17: ...twice The LCD displays DATE TIME 3 Use or to select UNIT TELEPHONE then press Start Copy 4 Enter your fax number up to 20 digits using the numeric buttons then press Start Copy twice see page 13 You can enter a space to make your number easier to read 5 Enter your name up to 24 letters using the numeric buttons then press Start Copy see page 13 6 Press Stop Reset Registration ends and the fax retu...

Page 18: ...op Reset to return to standby mode If you select ON in step 5 use or to select START DATE TIME then press Start Copy twice The LCD displays MARCH 7 Use or to select the month in which the summer time starts then press Start Copy twice The LCD displays SECOND WEEK 8 Use or to select the week in which the summer time starts then press Start Copy twice The LCD displays SUNDAY 9 Use or to select the d...

Page 19: ... register the number then press Start Copy twice If a number is already registered under this one touch speed dialing button the number is displayed on the LCD 5 Enter the party s number up to 40 digits using the numeric buttons then press Start Copy twice 6 Enter the party s name up to 16 letters using the numeric buttons then press Start Copy to register the name see page 13 7 To assign addition...

Page 20: ... two digit code 00 59 under which you want to register the number then press Start Copy twice If a number is already registered under this coded speed dialing code the number is displayed on the LCD 5 Enter the party s number and name the same way you registered them for one touch speed dialing See steps 5 to 6 Registering One touch Speed Dialing Numbers and Names on page 18 6 To assign additional...

Page 21: ...ed into the fax so that you can then load the copy into the ADF z Scanned Area The actual area scanned by the fax is shown below z Size You can load documents larger than 4 2 in 105 mm wide and 4 2 in 105 mm long The maximum size of document that can be loaded is 8 5 in 216 mm wide by 15 8 in 400 mm long Wrinkled or creased paper Torn paper Coated paper or glossy paper Thick paper Curled or rolled...

Page 22: ...per Always use paper without curls folds staples or damaged edges Look at the label on the package to see if the paper has a preferred side for printing Printable Area The shaded area below shows the printable area of letter and legal size paper Be sure to print within this area Note Be sure to test paper before purchasing large quantities LTR LGL 0 12 0 06 in 3 0 1 5 mm FEED DIRECTION 0 2 in 5 mm...

Page 23: ... a beep adjust the Document Guide to the width of the document z To avoid feeding problems make sure the document meets the document requirements see page 20 Note z For a multipage document the pages are fed one by one from the top of the stack z Wait until all pages of your document have been scanned before starting a new job z Make sure you follow the procedure to load documents into the ADF If ...

Page 24: ...he number of copies up to 99 using the numeric buttons then press Start Copy To make a correction to the number of copies press Clear and re enter the number To stop copying anytime press Stop Reset If the document does not eject press Start Copy for a few seconds then the fax will feed out the document See Jams in the ADF on page 60 z COPY STANDARD COPY FINE COPY DRAFT 10 pages Note z The number ...

Page 25: ... the receiving party s fax number Use one of the dialing methods described in this chapter Note z If paper jams see Troubleshooting on page 60 z You can send up to 20 A4 and letter size 10 legal size pages at a time based on the Canon FAX Standard Chart No 1 standard resolution You cannot add pages while the fax is sending z The fax stores the document temporally in memory when sending a document ...

Page 26: ... the contrast your fax uses to send or copy documents according to how light or dark your document is 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy twice The LCD displays DATE TIME Note z If you pressed Hook in step 2 you need to pick up the Handset when a person answers the phone z The fax will beep if the Handset is not hang up properly Make sure the Handset is seated pr...

Page 27: ...ed speed dialing see page 19 1 Load the document face up into the ADF See Loading Documents and Paper on page 22 You can set the scanning resolution and the contrast see page 25 2 Press the one touch speed dialing button under which the number you wish to fax is registered or Press Coded and enter the appropriate two digit coded speed dialing code The registered name and number appear If you make ...

Page 28: ...letter of the name of the party you are searching for 4 Press or to display the other names and numbers registered for the button letter group z The names for one touch speed dialing numbers are prefixed with two digits and the names for coded speed dialing numbers are prefixed with an asterisk and two digits z When you reach the last name and number registered for the letter group you will return...

Page 29: ...e machine to temporarily switch to tone dialing 1 Press Hook or lift the Handset 2 Use the numeric buttons to dial the number of the information service 3 When the recorded message of the information service answers press Tone to switch to tone dialing If you pressed Hook in step 1 and wish to talk to the other party lift the Handset 4 Use the numeric buttons to enter the numbers requested by the ...

Page 30: ...al Automatic redialing can be turned off and on The number of redialing attempts and the time interval between attempts can also be adjusted see page 46 If all redialing attempts are unsuccessful the fax will cancel the transmission You can set the fax to print the ERROR TX REPORT to remind you that the transmission was not completed see page 45 When automatic redialing is in use the LCD displays ...

Page 31: ... advantage of lower late night long distance rates offered by some telephone companies The fax can only register one preset sending operation at a time 1 Load the document face up into the ADF See Loading Documents and Paper on page 22 You can set the scanning resolution and contrast see page 25 2 Press Menu 3 Use or to select FAX OPTIONS then press Start Copy 4 Use or to select DELAYED TX then pr...

Page 32: ...select DELETE DOCUMENT then press Start Copy 4 Use or to select the transaction number TX RX NO of the document you want to delete then press Start Copy The LCD displays YES NO z If the LCD does not change after you press or this means only one transaction is stored in memory z If you are unsure of the transaction number TX RX NO print the MEMORY LIST see page 39 5 Press to delete the document If ...

Page 33: ...ADF See Loading Documents and Paper on page 22 You can set the scanning resolution and contrast see page 25 2 Dial the receiving party s fax numbers as you need You can also press Redial to redial the last number dialed with the numeric buttons 3 Press Start Copy z The fax reads the document into memory and begins sending z To cancel a transmission press Stop Reset during dialing or transmission A...

Page 34: ...NUAL MODE Rings for every call regardless of whether the call is a fax call or a voice call For a fax call you have to manually activate reception of the fax see page 35 ANS MACHINE MODE Receives documents automatically and routes voice calls to the answering machine Connect an answering machine to your fax see page 35 FAX ONLY MODE Answers all calls as fax calls Receives documents automatically a...

Page 35: ...ice call TEL RING TIME setting z Set whether the fax switches to receive mode after the ring time set in TEL RING TIME has elapsed DEFAULT ACTION setting 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy The LCD displays USER SETTINGS 3 Use or to select RX SETTINGS then press Start Copy The LCD displays ECM RX 4 Use or to select FAX TEL AUTO SW then press Start Copy The LCD di...

Page 36: ... 25 the remote receiving ID on the extension phone and hang up z The fax begins receiving the document If you hear a slow beep tone Someone is trying to send you a document z Press Start Copy and replace the Handset z If the extension phone is located away from your fax dial 25 the remote receiving ID on the extension phone and hang up z The fax begins receiving the document Receiving Documents wi...

Page 37: ... then press Start Copy The LCD displays ECM RX 4 Use or to select DRPD SELECT FAX then press Start Copy The LCD displays DOUBLE RING 5 Use or to select the ring pattern that your telephone company assigned to your fax number then press Start Copy You can select DOUBLE RING SHORT SHORT LONG SHORT LONG SHORT OTHER RING TYPE or NORMAL RING 6 Press Stop Reset Setting ends and the fax returns to standb...

Page 38: ...etting ends and the fax returns to standby mode z If you select ON in step 5 received faxes will be printed automatically z If you select OFF in step 5 the fax starts receiving documents in memory The LCD displays AUTO PRINT OFF Changing Calling Volume 1 Press Menu 2 Use or to select DATA REGSTRATION then press Start Copy 3 Use or to select USER SETTINGS then press Start Copy 4 Use or to select VO...

Page 39: ...nation of the message s and details on the action to take see page 76 Polling to Receive Documents The polling feature allows you to request a document to be faxed to you from another fax machine The sending party only needs to make sure the document is on a fax machine and ready to be sent Thus when your fax polls the other fax machine the document is sent automatically The fax can poll any fax m...

Page 40: ...uments stored in memory along with the transaction number TX RX NO of each document Once you know the transaction number of a document in memory you can print it or delete it 1 Press Menu 2 Use or to select MEMORY REFERENCE then press Start Copy 3 Use or to select DOC MEMORY LIST then press Start Copy Printing a Document in Memory 1 Press Menu 2 Use or to select MEMORY REFERENCE then press Start C...

Page 41: ... the LCD 5 After printing the LCD displays YES NO 6 Press to delete the previous printed documents If you want to keep the documents in memory press Deleting a Document from Memory 1 Press Menu 2 Use or to select MEMORY REFERENCE then press Start Copy 3 Use or to select DELETE DOCUMENT then press Start Copy 4 Use or to select the transaction number TX RX NO of the document you want to delete then ...

Page 42: ...nu 2 Use or to select MEMORY REFERENCE then press Start Copy 3 Use or to select DEL PRINTED RX then press Start Copy The LCD displays YES NO 4 Press to delete all printed documents If you want to keep the documents in memory press Press Stop Reset to return to standby mode ...

Page 43: ...the printer driver to the computer to connect the machine and the computer Refer to your setup sheet or Installing the Printer Driver on page 9 Note z Only plain paper can be used for this machine z Custom sized paper can also be loaded as well as A4 Letter and LGR sized For details refer to the On screen Manual Note For details on the printer driver functions click Help or Instructions to view th...

Page 44: ...n screen Manual shortcut icon on the desktop or click Start All Programs or Programs Canon XXX Manual XXX On screen Manual where XXX is your machine s name System Requirements Browser Easy Guide Viewer Note z Microsoft Internet Explorer 6 0 or later must be installed z The On screen Manual may not be displayed properly depending on your operating system or Internet Explorer version We recommend th...

Page 45: ... USER SETTINGS REPORT SETTINGS TX SETTINGS RX SETTINGS PRINTER SETTINGS SYSTEM SETTINGS or CALLER ID menu see page 45 4 Press Start Copy to access the settings under the menu you selected 5 See the tables on the following pages see page 45 for guidelines on selecting and registering settings z Use and to scroll through the settings z To register a setting or access a sub setting press Start Copy z...

Page 46: ...0 off 1 2 3 KEYPAD VOLUME Set the volume of the keypad 0 off 1 2 3 HANDSET VOLUME Set the volume of the Handset This setting can be changed during a call with or 1 2 RX CALL LEVEL Set the ring tone STANDARD HIGH TEL LINE TYPE Set the dialing method the fax uses to match the type of phone line you have TOUCH TONE ROTARY PULSE COPY RATIO Set the enlargement and reduction and ratio for copying 100 AS...

Page 47: ...t the fax listens for a fax tone before starting to ring 0 to 20 seconds TEL RING TIME Set the length of time the fax will ring to alert you of an incoming call 10 to 45 seconds DEFAULT ACTION Select the action taken after the TEL RING TIME expires DISCONNECT RECEIVE INCOMING RING Set the fax to ring when it receives a call ON OFF RING COUNT Set the number of incoming rings before the fax answers ...

Page 48: ...ntain TTI information REGISTERED SENDR The fax only receives documents that contain TTI information Also the phone fax numbers on the TTI must be registered under one touch coded speed dialing on your fax WITH SENDER INFO REGISTERED SENDR DATE DISPLAY Set the date format MM DD YYYY DD MM YYYY YYYY MM DD SELECT LANGUAGE Set the language of the LCD messages ENGLISH GERMAN FRENCH ITALIAN SPANISH DUTC...

Page 49: ...py You can select ACTIVITY REPORT 1 TOUCH LIST CODED DIAL LIST or USER DATA LIST DAYLGHT SAV TIME Enable disable the summer time system ON OFF START DATE TIME Set the beginning of the summer time period END DATE TIME Set the end of the summer time period MONTH Set the beginning end month MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER JANUARY FEBRUARY WEEK Set the beginning en...

Page 50: ...or transmitting but you can set the fax to print an activity report every time you send a document See TX REPORT on page 45 You can set the fax to print an activity report only when an error occurs during transmitting See TX REPORT on page 45 RX REPORT Reception Report Normally the fax does not print an activity report for receiving but you can set the fax to print an activity report every time yo...

Page 51: ...ing delete unnecessary faxes from the memory For more details see Documents Stored in Memory on page 39 z When Ink is Empty When the ink is almost empty RECOMEND NEW CRT is displayed on the LCD and the Ink Lamp blinks When this occurs it may not be possible to clearly print received faxes from memory When the ink is empty NO INK is displayed on the LCD Replace the FINE Cartridge with new one For m...

Page 52: ...showing RECOMEND NEW CRT is low The ink level of the FINE Cartridge showing NO INK is empty You should ensure you have a new FINE Cartridge z When INK VOL UNKNOWN appears on the LCD If you install the FINE Cartridge that was once empty INK VOL UNKNOWN appears in the LCD The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected If you want ...

Page 53: ...tandby mode time and receive mode displayed on the LCD Otherwise the Holder may not be in its home position causing the FINE Cartridge to remain uncapped and dry out Caution z Do not try to manually move or stop the Holder z Do not touch the metallic parts or other parts inside the machine Important z Handle FINE Cartridges carefully to avoid staining your clothes or surrounding area z Discard emp...

Page 54: ...use new genuine Canon cartridges in order to obtain optimum qualities z Replace the FINE Cartridge promptly Do not leave with the FINE Cartridge removed z When a FINE Cartridge runs out of ink replace the FINE Cartridge with a new one immediately If you replace it with the FINE Cartridge that has previously been removed the machine may not print properly due to clogged FINE Cartridge nozzles Furth...

Page 55: ...nt Head Cleaning try Print Head Deep Cleaning which is a more powerful cleaning process 1 Press Maintenance Note Cleaning the print head consumes a small amount of ink Cleaning too often reduces the amount of ink in the FINE Cartridge Note z You can clean the print head up to five consecutive times if necessary z After cleaning print the nozzle check pattern to check if cleaning corrected the prob...

Page 56: ... paper in the Rear Tray 3 Press Maintenance 4 Use or to select ALIGN PRINT HEAD then press Start Copy The machine prints the head alignment sheet 5 Adjust the print head position 1 Check the printed patterns and use or to input the number of the pattern in column A that has the least noticeable streaks Press Start Copy Note z After cleaning print the nozzle check pattern to check if cleaning corre...

Page 57: ...irt on the surface with it gently Smooth out wrinkles on the cloth if necessary before cleaning Cleaning Inside of the Machine To prevent ink spots and paper dust from accumulating inside the fax and affecting print quality clean the print area of the fax periodically Note If it is difficult to pick the best pattern pick the setting that produces the least noticeable vertical white streaks Note Wh...

Page 58: ... Maintenance 2 Use or to select CS CLEANING 3 Press Start Copy 4 Open the Cover 5 While lifting the Scanning Unit Cover A with the White Sheet B inside exposed clean the components Wipe with a clean soft lint free cloth moistened with water then wipe with a clean soft dry lint free cloth 6 When you are finished close the Cover Be sure to close the Cover until it locks into place Caution Do not tou...

Page 59: ...ally fed in and then out of the machine Cleaning the Bottom Plate If the printed paper is smudged the inside of the machine may be dirty Periodic cleaning of certain parts on the inside of your machine is recommended to maintain a high standard of printing quality 1 Ensure that the machine is turned on and there is no paper loaded in the Rear Tray 2 Take a sheet of A4 or Letter sized plain paper a...

Page 60: ...wipe ink off the protrusions using a swab or something similar Caution Always unplug the machine from the power outlet before cleaning the machine If you accidentally switch the machine on while cleaning it you could injure yourself Important Do not touch the transparent film A film cable B or any metal parts B A ...

Page 61: ...ument out of the fax z When CHK PRINTER 5100 SEE MANUAL is displayed 1 Check if any paper is jammed If jammed make sure to take out all the jammed paper 2 After taking out jammed paper turn the fax off then turn it back on with ON Jams in the Rear Tray If paper jams in the Rear Tray CLEAR PAPER JAM is displayed on the LCD 1 Gently pull any jammed paper out of the fax as shown then press Stop Reset...

Page 62: ... and that the Paper Guide is adjusted correctly see your setup sheet or page 22 Cause Action Paper may not be loaded correctly z Make sure the paper stack is loaded properly in the Rear Tray and that the Paper Guide is adjusted correctly see your setup sheet or page 22 z Make sure the right edge of the paper stack is aligned with the right side of the Rear Tray and the Paper Guide is aligned with ...

Page 63: ...nt stack it if necessary and load it into the ADF correctly see page 22 z Make sure the Cover is closed The one touch speed dialing button or coded speed dialing code you entered may not be registered for the feature you want to use Check the one touch speed dialing button or coded speed dialing code and make sure it is registered correctly see page 18 You may have dialed or have been provided wit...

Page 64: ...he LCD for an error message see page 73 z Print the ACTIVITY REPORT and check for an error see page 48 The Rear Tray may be empty Make sure paper is loaded in the Rear Tray see your setup sheet or page 22 The telephone line may not be connected properly Make sure all line connections are secure see your setup sheet The machine is under maintenance The machine is sending a fax The machine is printi...

Page 65: ...ge is installed properly see your setup sheet or page 50 z Be sure to remove the protective tape from the FINE Cartridge before you install it see your setup sheet or page 50 The FINE Cartridge print head may need cleaning Clean the FINE Cartridge print head if necessary see page 54 The FINE Cartridge may need to be replaced Determine if the problem is with the FINE Cartridge and replace if necess...

Page 66: ...e document may not have been loaded correctly into the ADF z Remove the document stack it if necessary and load it face up into the ADF correctly see page 22 z Make sure the Cover is closed The FINE Cartridge may not be installed properly Make sure the FINE Cartridge is installed properly see your setup sheet or page 50 Print head nozzles are clogged Print the nozzle check pattern see page 53 Caus...

Page 67: ...is set for the correct telephone line type see page 14 Cause Action The telephone line cord may not be plugged in securely Check that the telephone line cord is plugged securely into the fax and into the telephone line jack on your wall Cause Action A mobile phone or cordless phone may be in use near the fax Make sure that mobile phones and cordless phones are not used near the fax Cause Action Th...

Page 68: ...puter 7 Make sure that you have no application software running 8 Follow the procedure described in your setup sheet to reinstall the printer driver Installation does not start automatically when the Setup CD ROM is inserted into your computer s disc drive Start the installation following the procedure below 1 Click Start then Computer In Windows XP Click Start then My Computer In Windows 2000 Dou...

Page 69: ...ction Your system environment is not fully compatible with Hi Speed USB If your system environment is not fully compatible with Hi Speed USB the machine will operate at a lower speed provided under USB 1 1 In this case the machine operates properly but printing or scanning speed may slow down due to communication speed Check the following to ensure that your system environment supports Hi Speed US...

Page 70: ...and keeping it on a level surface Printing beyond the recommended printing area If you are printing beyond the recommended printing area of your printing paper the lower edge of the paper may become stained with ink Resize your original document in your application software For details on recommended printing area see Paper Requirements on page 21 Inside of the machine is dirty Perform the Bottom ...

Page 71: ...rely plugged in to the machine and the computer z If you are using a relay device such as a USB hub disconnect it connect the machine directly to the computer and try printing again If printing starts normally there is a problem with the relay device Consult the reseller of the relay device for details z There could also be a problem with the USB cable Replace the USB cable and try printing again ...

Page 72: ... stop printing at a line break for a period of time and then resume printing In this case interrupt your print session at a convenient time and turn the machine off for at least 15 minutes Additionally if the machine has been printing graphics or photos with intense colors continuously over a period of time the machine may stop printing to protect the Print Head In this case printing will not resu...

Page 73: ...n securely Check that the power cord is plugged securely into the fax and into the wall outlet see your setup sheet If the fax is plugged into a power strip make sure the power strip is plugged in and turned on The power cord may not be supplying power Check the power cord by substituting with another Cause Action The FINE Cartridge may need to be replaced Determine if the problem is with the FINE...

Page 74: ...extension phone is connected to your fax MEMORY CLEAR REPORT If you experience a power failure the documents in the fax memory will be lost As soon as power is restored to the fax it will automatically print out a list of the documents that were stored in the memory at the time of the power failure LCD Messages The following messages are displayed on the LCD when the fax is performing a function o...

Page 75: ... Action The size of the paper in the Rear Tray and that specified in the PAPER SIZE setting are different Load the correct paper size or change the PAPER SIZE setting see page 47 Press Stop Reset Cause Action Movement of the Holder is blocked Clear the paper jam or foreign object that is preventing the Holder from moving then turn off the machine and turn it back on again There may be an obstructi...

Page 76: ...ss Stop Reset Cause Action The document is longer than 15 8 in 400 mm Use a copier to make a reduced copy of the document and then send the copy Cause Action The fax is receiving a document using Error Correction Mode ECM ECM receptions may take longer than normal receptions Turn off ECM if you need to receive quickly or if you know your local lines are in good condition see ECM RX on page 46 Caus...

Page 77: ...er the one touch speed dialing button or coded speed dialing code see page 18 Cause Action The fax received the document in memory because paper or ink ran out a paper jam occurred or the incorrect FINE Cartridge was installed Load paper in the Rear Tray see your setup sheet or page 22 replace the FINE Cartridge see page 50 or clear the paper jam see page 60 Print any documents stored in memory se...

Page 78: ... your setup sheet or page 50 and start again In either case if the error does not clear try unplugging the printer Wait several minutes then plug it back in Also try replacing the FINE Cartridge with a new one see page 50 An error requiring servicing might have occurred Turn off the machine and unplug the power cord of the machine from the power supply After a while plug the power cord of the mach...

Page 79: ...the On screen Manual and reinstall them following the procedure described in your setup sheet The printer port is not configured appropriately Follow the procedure below to check the status of the device 1 Click Control Panel Hardware and Sound then Device Manager If the User Account Control screen is displayed follow the on screen instructions In Windows XP Click Control Panel Performance and Mai...

Page 80: ...mm Recording method Ink Jet printing Paper tray capacity Maximum 11 mm 100 sheets with 75 g m2 paper Paper type Plain cut sheet paper Letter A4 Legal Paper weight 64 g m2 to 105 g m2 Paper thickness 0 09 mm to 0 13 mm Image memory Up to 60 A4 size pages 1 standard resolution Auto dial functions One touch speed dialing Registration for 9 numbers Coded speed dialing Registration for 60 numbers Ink c...

Page 81: ...ystem Processor RAM Windows Vista Vista SP1 1 GHz processor 512 MB Windows XP SP2 SP3 300 MHz processor 128 MB Windows 2000 Professional SP4 300 MHz processor 128 MB Browser Internet Explorer 6 0 or later Hard Disk Space 150 MB Note For bundled software installation CD ROM Drive Required Other restrictions SVGA 800 x 600 Additional System Requirements for On Screen Manual Browser Easy Guide Viewer...

Page 82: ...ided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Connection to party lines is subjected to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ens...

Page 83: ... cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation Th...

Page 84: ...83 ...

Page 85: ...84 ...

Page 86: ...p You Better Before you contact Canon please record the following information Serial Number located on the inside of the product ________________________________________ Model Number located on the front of the product _________________________________________ Setup CD ROM number located on the CD ROM __________________________________________ Purchase Date ________________________________________...

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