Canon 2925B002, On-Screen Manual

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On-Screen Manual
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Scanning Guide
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Troubleshooting
> Problems with Scanning Film > Cannot Scan Film
Cannot Scan Film
Check 1: Make sure that the Protective Sheet is removed from the
Document Cover.
Check 2: Make sure that the Film Guide is placed correctly on the Platen.
Check 3: Make sure that the calibration window is not blocked.
Do not block the calibration window on the Film Guide with film or other items.
Check 4: Make sure that the Document Cover is closed properly.
Check 5: Make sure that ScanGear (scanner driver) is set for scanning film.
In ScanGear (scanner driver), set Select Source in Basic Mode to Negative Film(Color) or Positive
Film(Color), or set Select Source in Advanced Mode to Color Negative Film, Color Positive Film, Black
and White Negative Film or Black and White Positive Film.
Check 6: In Preferences of MP Navigator EX, select your model and click
OK.
Check 7: In the dialog box that opens by clicking an icon in the One-click
Mode screen of MP Navigator EX, set Document Type to film or Auto Mode,
then click Apply.
Also follow Check 6 and Check 7 when you cannot scan using the Scanner Buttons.
Check 8: Set the appropriate output resolution and scan again.
If the computer has stopped operating, restart it and scan again.
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