30
49-2000387 Rev. 4
Problem
Possible Cause
What To Do
Surface units do not
work properly or
flashing power setting.
Improper cookware being used.
Wrong pan type. Use a magnet to check that cookware is induction-
compatible. Use a flat induction-capable pan that meets the minimum
size for the element being used. See the Pan size and shape section.
Pan is too small.
Pan size is below the minimum size for the element. See the Pan size
and shape section. Use smaller element.
Pan not positioned correctly.
Center the pan in the cooking zone.
Pan is not in full contact with glass surface. Pan must be flat.
In some areas, the power (voltage) may
be low.
Cover pan with a lid until desired heat is obtained.
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
Check to see that the control is set properly. Press
On
then
+
or
-
Surface unit setting
changed or turned off
unexpectedly.
High cooktop temperature.
Allow the internal fan to cool the cooktop. Check if pan boiled dry.
Scratches (may appear
as cracks) on cooktop
glass surface.
Incorrect cleaning methods being used.
Scratches are not removable. Tiny scratches will become less visible in
time as a result of cleaning.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop. Cookware has
been slid across the cooktop surface.
To avoid scratches, use the recommended cleaning procedures. Make
sure bottoms of cookware are clean before use, and use cookware with
smooth bottoms.
Areas of discoloration
on the cooktop.
Food spillovers not cleaned before next
use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-
colored cooktop.
This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
Plastic melted to the
surface.
Hot cooktop came into contact with
plastic placed on the hot cooktop.
See the Glass surface—potential for permanent damage section in the
Cleaning the glass cooktop section.
Pitting (or indentation)
of the cooktop.
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking
system from your old oven and therefore
may cook differently than your old oven.
For the first few uses, follow your recipe times and temperatures
carefully. If you still think your new oven is too hot or too cold, you
can adjust the temperature yourself to meet your specific cooking
preference.
NOTE:
This adjustment affects Bake, and Convection Bake
temperatures; it will not affect Broil or Clean.
Food does not bake
properly.
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not
level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of
improper size being used.
See the Cookware section.
Oven temperature needs adjustment.
See the Precision Cooking section.
Ingredient substitution.
Substituting ingredients can change the recipe outcome.
Food does not broil
properly.
Oven controls improperly set.
Make sure you select the appropriate broil mode.
Improper rack position being used.
See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan.
Make sure cookware is cool.
Cookware not suited for broiling.
Use a pan specifically designed for broiling.
The probe is plugged into the outlet in
the oven.
Unplug and remove the probe from the oven.
Aluminum foil used on the broiling pan
and grid has not been fitted properly
and slit as recommended.
If using aluminum foil conform to pan slits.
In some areas the power (voltage) may
be low.
Preheat the broil element for 10 minutes.
Oven temperature too
hot or too cold.
Oven temperature needs adjustment.
See the Oven Controls section.
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
Troubleshooting tips ...
Before you schedule service
TROUBLESHOOTING
TIPS
