Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349135) - 2018 - crc - 5/1/17
352
CUSTOMER INFORMATION
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . . . . . 352
Customer Assistance Offices . . . . 354
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 354
Online Owner Center . . . . . . . . . . . . . 355
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 355
Roadside Service . . . . . . . . . . . . . . . . . 356
Scheduling Service
Appointments . . . . . . . . . . . . . . . . . . . 358
Program . . . . . . . . . . . . . . . . . . . . . . . . . 358
Collision Damage Repair . . . . . . . . . 359
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . . . . 361
Radio Frequency Statement . . . . . 362
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 362
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 362
General Motors . . . . . . . . . . . . . . . . . 363
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Event Data Recorders . . . . . . . . . . . . 363
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Infotainment System . . . . . . . . . . . . . 364
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO :
If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without