Troubleshooting Guide
80-60100000-02
11–1
11
Troubleshooting Guide
11.1 This chapter
This chapter offers suggestions should you encounter problems. Often,
the problems are due to an incorrect setup in PCNC.INI. To correct
these, refer to Chapter 7 -
Configuring PCNC.INI.
11.2 You cannot see any alarms
This means that PCNC is either not receiving alarms or they have all
been hidden by filters. First, check the Network Alarm Log window,
removing all filters.
If you have a problem with the alarms, check the Control Terminal
window to see if alert messages are being received by PCNC. If there
are no alerts, then try polling a network device. If you get no response,
check the connection to the Control port and the Port setting in
PCNC.INI (see Section
7.8.1
). If the command line is present, but
erratic, see Section
11.4
.
If you can see alert messages appearing in the Control Terminal, but
PCNC is not storing them as alarms, then you probably have Alarm
Logging disabled. This switch is provided to stop the Alarm Database
filling up if PCNC is merely forwarding messages to an NMS using the
SNMP Link. Check the setting in PCNC.INI (see Section
7.12.3
).
If you have a problem only with remote or SNMP devices, check the
status of the appropriate Link using PCNC’s
Help | About... command.
