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Declining incoming calls

You can decline an incoming call and send it directly 
to voicemail. In the 

Incoming Call screen, select 

Decline 

 .

Declined calls display in the Missed Calls list in 
Recent Calls. You can’t decline calls for shared lines.

Ending calls

You can end active calls at any time, by selecting 
Hang Up 

, or on the 

Calls screen by selecting the 

call and then pressing 

Hang Up 

.

To end a held call, 

Resume 

 , and press 

Hang Up 

.

Holding and resuming calls

You can place an active audio call on hold 
and resume it at any time. The 

Mute keys and 

microphones glow red when you place a call on 
hold; they flash green when the other contact 
places you on hold.

Hold a call

To place an active call on hold, simply select 

Hold.

Resume a call

To view and resume a held call, you can either select 
Resume 

 , or from the Calls screen, select the call 

and select 

Resume 

.

Transferring calls

You can transfer a call to another person in one 
of two ways. A 

blind transfer sends a call directly 

to another person without consulting them. A 
consultative transfer sends a call after you’ve 
spoken to the person first.

Choosing a default transfer type

Your phone is preconfigured to use consultative as 
the transfer type, but you can choose which transfer 
type to make the default for all calls.
•  Go to Settings > Basic > Preferences.
•  Select Default Transfer Type and choose a 

transfer type. All calls use the selected transfer 
type you select.

Making a blind transfer

•  During a call, select Transfer.
•  Alternatively, Dial a number or select a contact 

from

 Recent Calls or Contacts

That connects the call to the number you want to 
transfer to. The call will transfer as soon as the line 
connects.

Making a consultative transfer

•  During a call, select Consult 

 . The phone 

places the caller on hold while you start  
the transfer.

•  Dial a number or select a contact from Recent 

Calls or Contacts.

•  When the person answers, speak with them and 

then select 

Complete Transfer to transfer the call.

If the recipient doesn't answer your call, or can't 
accept the call transfer and hangs up before you 
transfer the call, the original caller stays on hold. 
You can resume that call, or try to transfer it to 
another number.

Cancel a transfer

If a contact doesn’t answer the transfer, or if you 
want to keep speaking to the contact on your line, 
you can cancel the transfer before it completes. 
Select 

Cancel; the call doesn’t transfer and 

becomes active again.

12

Summary of Contents for Poly Trio 8300

Page 1: ...Poly Trio 8300 User guide...

Page 2: ...t s get started 4 Check you re set up on Cloud Voice 5 Getting to know your phone 6 Phone display 7 Using your phone 9 Conference calls 15 Recording audio calls 16 Call lists and directories 18 Voicem...

Page 3: ...o get going with your new phone but before you can get started you ll need to set it up It won t take long just follow the instructions below Got everything Poly Trio 8300 conference phone Ethernet ca...

Page 4: ...plied in the box Connecting with mains power If you re not getting PoE you ll need to connect the phone to the mains instead Here s how 1 Connect one end of the network cable to the LAN jack of the ph...

Page 5: ...twork it ll update its firmware This might take some time so please be patient Once it s finished it ll show this symbol If something has gone wrong you ll see this symbol If this happens just give us...

Page 6: ...een 6 Volume keys adjusts volume of speakerphone output and ringer 7 Mute key mutes the microphones during calls and conferences The key glows red when activated 8 Dialpad for entering numbers letters...

Page 7: ...rn to the Home screen Main Menu You can access your phone s features and settings from the main menu screen To see the main menu start from the home screen and press the Home key Place a Call Screen A...

Page 8: ...xt entry mode as follows 1 Press the Mode soft key 2 Choose one of the following Abc Capitalises the first letter of each word and uses lowercase for the remaining letters ABC Uses capital letters for...

Page 9: ...of its phones How to log out After you finish using a public phone make sure you log out to prevent access to your personal settings Here s how you do it Select Log Out or go to Settings Features Use...

Page 10: ...us sign displays Enter the country code and phone number then press Dial Calling someone from your Recent Calls list Your Recent Calls list contains calls that you recently placed answered or missed F...

Page 11: ...ferent ways Answering an incoming call When you receive an incoming call the phone rings and the Incoming Call screen displays You can choose to answer or reject the call To answer select Answer If en...

Page 12: ...g a default transfer type Your phone is preconfigured to use consultative as the transfer type but you can choose which transfer type to make the default for all calls Go to Settings Basic Preferences...

Page 13: ...warding when you no longer want to forward your calls Go to Settings Features Forward On the Forwarding Type Select screen select Disable Call Forwarding Using Do Not Disturb Do Not Disturb DND lets y...

Page 14: ...call active press Hang Up to end a call with a contact You can only end active calls so resume the held call first before ending it press Transfer to send the call to another contact Muting and unmut...

Page 15: ...ipants or press the Add soft key Either enter a contact s number or select a contact from Contacts or Recent Calls and press Dial When the contact answers the phone adds the contact to the conference...

Page 16: ...e call All incoming calls you answer after you start recording are also recorded in the same file so during an active call pause your recording before answering incoming calls Recording a call During...

Page 17: ...you re in an active call or if you re recording a call If you try to the phone will cancel the action Place the active call on hold before playing a recording it ll stop playing when you resume the ca...

Page 18: ...pe for Business client Using your Local Directory You can add and save contacts in the phone s Local Directory if allowed by your system administrator They can set up the Local Directory as read only...

Page 19: ...or to find out if this feature is available Note You may need to enter your user credentials to access the directory for the first time Searching in the Corporate Directory You can search for contacts...

Page 20: ...ormat Disablingthetimeanddatedisplay You can turn off the time and date display by going to Settings Basic Preferences selecting Time and Date then choosing Disable Setting the system language Your Po...

Page 21: ...lect Backlight Intensity Backlight On Intensity Choose the intensity you want and select Back From the Backlight Intensity screen select Backlight Idle Intensity Choose the intensity you want and sele...

Page 22: ...be damaged by an electrical storm Should this happen contact your BT service desk Product disposal instructions The symbol shown here and on your phone means your product is classed as electrical or e...

Page 23: ...time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Tele...

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