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General information

Important

 

 999 or 112 

emergency calls

•  Your Cloud Voice number is 

registered to a specific address, 
so when you make a 999 or 112 
call from your phone number, 
that’s the address the emergency 
services will see. 

•  If you use Cloud Voice at a 

different address, the registered 
address won’t automatically 
change. So if your work location 
changes, please let your 
administrator know so they can 
update your registered address. 

•  You might not be able to make 

999 or 112 calls if there’s a power 
or network failure, or you’re  
using the service from an app  
or mobile phone. 

Safety information

Do not open the handset or the 
base.
 This could expose you to high 
voltages or other risks. If your phone 
needs to be repaired, call us on 0800 
389 0537 and we’ll be able to help. 

Cleaning

Clean the handset and base with a 
damp (not wet) cloth, or an antistatic 
wipe. Never use household polish as 
this will damage the product. Never 
use a dry cloth as this may cause a 
static shock.

Environmental

•  Do not expose to direct sunlight. 
•  Make sure your phone is on a dry, 

flat surface, not on a carpet or 
anything which has fibres. Make 
sure it can always get a free flow of 
air over its surfaces. 

•  Do not submerge any part of your 

product in water and do not use it 
in damp or humid conditions, such 
as bathrooms. 

•  Do not expose your product to 

fire, explosive or other hazardous 
conditions. 

•  There’s a slight chance your phone 

could be damaged by an electrical 
storm. Should this happen, contact 
your BT service desk.

Product disposal instructions

•  The symbol shown here 

and on your phone means 
your product is classed as 
electrical or electronic equipment. 
You shouldn’t throw it away with 
other office waste once at the end 
of its working life. 

•  The Waste of Electrical and 

Electronic Equipment (WEEE) 
Directive (2002/96/EC) has been 
put in place to recycle products 
using best available recovery and 
recycling techniques to minimize 
the impact on the environment, 
treat any hazardous substances 
and avoid the increasing landfill.

•  Business users should contact 

their suppliers and check the terms 
and conditions of the purchase 
contract and ensure that this 
product is not mixed with other 
commercial waste for disposal. 

Guarantee 

Your Poly Trio 8300 is guaranteed for 
a period of 12 months from the date 
of purchase.  Your guarantee covers 
the repair or replacement of your 
phone or any of its parts (other than 
batteries) if they’re faulty or below 
standard, or they break because of 
bad workmanship or materials. If your 
product is more than 28 days old, it 
might be replaced with a refurbished 
or repaired product. 
The conditions of this guarantee are: 
•  
The guarantee shall only apply 

to defects that occur within the 
12-month guarantee period. 

•  You provide proof of purchase. 
•  You’ll need to return your phone to 

us according to our instructions. 

•  We don’t cover any faults or 

problems that are caused by 
accidents, misuse, fair wear and 
tear, neglect, or if you’ve tried to 
repair the equipment yourself. 

This guarantee does not affect your 
statutory rights.

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Summary of Contents for Poly Trio 8300

Page 1: ...Poly Trio 8300 User guide...

Page 2: ...t s get started 4 Check you re set up on Cloud Voice 5 Getting to know your phone 6 Phone display 7 Using your phone 9 Conference calls 15 Recording audio calls 16 Call lists and directories 18 Voicem...

Page 3: ...o get going with your new phone but before you can get started you ll need to set it up It won t take long just follow the instructions below Got everything Poly Trio 8300 conference phone Ethernet ca...

Page 4: ...plied in the box Connecting with mains power If you re not getting PoE you ll need to connect the phone to the mains instead Here s how 1 Connect one end of the network cable to the LAN jack of the ph...

Page 5: ...twork it ll update its firmware This might take some time so please be patient Once it s finished it ll show this symbol If something has gone wrong you ll see this symbol If this happens just give us...

Page 6: ...een 6 Volume keys adjusts volume of speakerphone output and ringer 7 Mute key mutes the microphones during calls and conferences The key glows red when activated 8 Dialpad for entering numbers letters...

Page 7: ...rn to the Home screen Main Menu You can access your phone s features and settings from the main menu screen To see the main menu start from the home screen and press the Home key Place a Call Screen A...

Page 8: ...xt entry mode as follows 1 Press the Mode soft key 2 Choose one of the following Abc Capitalises the first letter of each word and uses lowercase for the remaining letters ABC Uses capital letters for...

Page 9: ...of its phones How to log out After you finish using a public phone make sure you log out to prevent access to your personal settings Here s how you do it Select Log Out or go to Settings Features Use...

Page 10: ...us sign displays Enter the country code and phone number then press Dial Calling someone from your Recent Calls list Your Recent Calls list contains calls that you recently placed answered or missed F...

Page 11: ...ferent ways Answering an incoming call When you receive an incoming call the phone rings and the Incoming Call screen displays You can choose to answer or reject the call To answer select Answer If en...

Page 12: ...g a default transfer type Your phone is preconfigured to use consultative as the transfer type but you can choose which transfer type to make the default for all calls Go to Settings Basic Preferences...

Page 13: ...warding when you no longer want to forward your calls Go to Settings Features Forward On the Forwarding Type Select screen select Disable Call Forwarding Using Do Not Disturb Do Not Disturb DND lets y...

Page 14: ...call active press Hang Up to end a call with a contact You can only end active calls so resume the held call first before ending it press Transfer to send the call to another contact Muting and unmut...

Page 15: ...ipants or press the Add soft key Either enter a contact s number or select a contact from Contacts or Recent Calls and press Dial When the contact answers the phone adds the contact to the conference...

Page 16: ...e call All incoming calls you answer after you start recording are also recorded in the same file so during an active call pause your recording before answering incoming calls Recording a call During...

Page 17: ...you re in an active call or if you re recording a call If you try to the phone will cancel the action Place the active call on hold before playing a recording it ll stop playing when you resume the ca...

Page 18: ...pe for Business client Using your Local Directory You can add and save contacts in the phone s Local Directory if allowed by your system administrator They can set up the Local Directory as read only...

Page 19: ...or to find out if this feature is available Note You may need to enter your user credentials to access the directory for the first time Searching in the Corporate Directory You can search for contacts...

Page 20: ...ormat Disablingthetimeanddatedisplay You can turn off the time and date display by going to Settings Basic Preferences selecting Time and Date then choosing Disable Setting the system language Your Po...

Page 21: ...lect Backlight Intensity Backlight On Intensity Choose the intensity you want and select Back From the Backlight Intensity screen select Backlight Idle Intensity Choose the intensity you want and sele...

Page 22: ...be damaged by an electrical storm Should this happen contact your BT service desk Product disposal instructions The symbol shown here and on your phone means your product is classed as electrical or e...

Page 23: ...time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Tele...

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