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Calling from a locked phone

When the phone is locked, you can 

only place 

outgoing calls to emergency numbers such as 
999, and authorised numbers that your system 
administrator sets up. 

From the

 Place an Authorised Call screen, choose 

a number and select 

Dial 

.

Making an intercom call

You can make an intercom call from your phone to 
quickly relay a message to a contact.

Tip: 

Your system administrator can set up your 

phone to automatically call a specific contact when 
you select Intercom. If your phone is set up this way, 
select 

Intercom and wait for your contact to answer 

before speaking.

To make an intercom call otherwise:
•  
Select Intercom.
•  Enter a number or select a contact.
•  Select Dial 

. The phone plays a tone 

and the contact’s phone answers the call 
automatically.

•  After your contact answers the call, give them 

your message, then select 

Hang Up 

.

To make an intercom call during an active phone call:
•  
Select Hold > Intercom. The active call goes on 

hold and you’ll see the keypad appear.

•  Enter a number or select a contact.
•  Select Dial 

. The phone plays a tone 

and the contact’s phone answers the call 
automatically.

•  After your contact answers the call, give them 

your message, then select 

Hang Up 

.  

•  Select Resume 

.

Redialling a number

Your phone automatically keeps a record of all calls 
placed. If it’s been set up to do so by your system 
administrator, you can recall the last contact you 
called, either by selecting 

Redial, or by going to 

Place a Call > Recent Calls 

, and selecting the 

first number on the list.

Answering calls

When you receive an incoming call on your phone, 
you can answer it in a number of different ways.

Answering an incoming call

When you receive an incoming call, the phone 
rings and the

 Incoming Call screen displays. You 

can choose to answer or reject the call.  To answer, 
select 

Answer 

. If enabled, you can also answer 

calls using the 

Mute button.

Note: 

Your system administrator can enable the 

screen to flash bright orange when you have an 
incoming call. The screen continues to flash until 
the Home or Calls screen displays the incoming call. 
For more information about this feature, speak to 
your system administrator.

Answering a call while in an active call

When you’re in an active call and an incoming call 
arrives on the same or a different line, a call waiting 
tone beeps and the 

Incoming Call screen displays.

Selecting 

Answer 

 places the active call on hold, 

and the incoming call becomes active.

Answering calls automatically

You can set up your Poly Trio 8300 to automatically 
answer calls using Auto Answer. When enabled, 
the phone automatically answers all incoming calls 
using the speakerphone. Your system administrator 
sets how many times the phone rings before it 
automatically answers the call. The phone doesn’t 
automatically answer a call until you place your 
current call on hold or end it.

To set up Auto Answer:

•  Go to Settings > Basic > Preferences.
•  Select Auto Answer.
•  
Select Auto Answer SIP Calls and select Yes.
•  Select Microphone Muted and Yes (the default 

setting) to mute the microphone for auto-
answered calls.

•  Select Video Mute and select Yes to mute the 

video when video calls are auto-answered.

•  Select Save.

Answering a call on a locked phone

You can set up your phone to accept calls while it's 
locked. To answer calls on a locked phone, enter 
your password.

•  On the Incoming Call screen, select Answer 

.

•  Type in your password and select Enter. The call 

will connect.

11

Summary of Contents for Poly Trio 8300

Page 1: ...Poly Trio 8300 User guide...

Page 2: ...t s get started 4 Check you re set up on Cloud Voice 5 Getting to know your phone 6 Phone display 7 Using your phone 9 Conference calls 15 Recording audio calls 16 Call lists and directories 18 Voicem...

Page 3: ...o get going with your new phone but before you can get started you ll need to set it up It won t take long just follow the instructions below Got everything Poly Trio 8300 conference phone Ethernet ca...

Page 4: ...plied in the box Connecting with mains power If you re not getting PoE you ll need to connect the phone to the mains instead Here s how 1 Connect one end of the network cable to the LAN jack of the ph...

Page 5: ...twork it ll update its firmware This might take some time so please be patient Once it s finished it ll show this symbol If something has gone wrong you ll see this symbol If this happens just give us...

Page 6: ...een 6 Volume keys adjusts volume of speakerphone output and ringer 7 Mute key mutes the microphones during calls and conferences The key glows red when activated 8 Dialpad for entering numbers letters...

Page 7: ...rn to the Home screen Main Menu You can access your phone s features and settings from the main menu screen To see the main menu start from the home screen and press the Home key Place a Call Screen A...

Page 8: ...xt entry mode as follows 1 Press the Mode soft key 2 Choose one of the following Abc Capitalises the first letter of each word and uses lowercase for the remaining letters ABC Uses capital letters for...

Page 9: ...of its phones How to log out After you finish using a public phone make sure you log out to prevent access to your personal settings Here s how you do it Select Log Out or go to Settings Features Use...

Page 10: ...us sign displays Enter the country code and phone number then press Dial Calling someone from your Recent Calls list Your Recent Calls list contains calls that you recently placed answered or missed F...

Page 11: ...ferent ways Answering an incoming call When you receive an incoming call the phone rings and the Incoming Call screen displays You can choose to answer or reject the call To answer select Answer If en...

Page 12: ...g a default transfer type Your phone is preconfigured to use consultative as the transfer type but you can choose which transfer type to make the default for all calls Go to Settings Basic Preferences...

Page 13: ...warding when you no longer want to forward your calls Go to Settings Features Forward On the Forwarding Type Select screen select Disable Call Forwarding Using Do Not Disturb Do Not Disturb DND lets y...

Page 14: ...call active press Hang Up to end a call with a contact You can only end active calls so resume the held call first before ending it press Transfer to send the call to another contact Muting and unmut...

Page 15: ...ipants or press the Add soft key Either enter a contact s number or select a contact from Contacts or Recent Calls and press Dial When the contact answers the phone adds the contact to the conference...

Page 16: ...e call All incoming calls you answer after you start recording are also recorded in the same file so during an active call pause your recording before answering incoming calls Recording a call During...

Page 17: ...you re in an active call or if you re recording a call If you try to the phone will cancel the action Place the active call on hold before playing a recording it ll stop playing when you resume the ca...

Page 18: ...pe for Business client Using your Local Directory You can add and save contacts in the phone s Local Directory if allowed by your system administrator They can set up the Local Directory as read only...

Page 19: ...or to find out if this feature is available Note You may need to enter your user credentials to access the directory for the first time Searching in the Corporate Directory You can search for contacts...

Page 20: ...ormat Disablingthetimeanddatedisplay You can turn off the time and date display by going to Settings Basic Preferences selecting Time and Date then choosing Disable Setting the system language Your Po...

Page 21: ...lect Backlight Intensity Backlight On Intensity Choose the intensity you want and select Back From the Backlight Intensity screen select Backlight Idle Intensity Choose the intensity you want and sele...

Page 22: ...be damaged by an electrical storm Should this happen contact your BT service desk Product disposal instructions The symbol shown here and on your phone means your product is classed as electrical or e...

Page 23: ...time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Tele...

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