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IV- 3

4.4 TROUBLESHOOTING

FLOWS

[ 1 ] Printing is performed with specific dots omitted.

N

N

Y

Y

Printing

is

performed

with

specific

dots

omitted.

Y

Y

N

N

Are

the

thermal

head

and

the

platen

dirty?

The

thermal

head

and

the

platen

are

dirty.

Clean

the

thermal

head

and

the

platen.

Is

the

platen

rubber

deformed?

Is

the

head

pressure

3.0kg

10%

at

the

roller

center?

The

thermal

head

is

defective.

Replace

the

thermal

head

ASSY.

Replace

the

platen

ASSY.

Is

the

head

spring

attached

correctly?

Attach

the

head

spring

in

correct

way.

Replace

the

head

spring.

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Summary of Contents for QL-1060N

Page 1: ...P touch SERVICE MANUAL MODEL QL 1060N ...

Page 2: ...ays in best condition for the customer the service personnel must adequately understand and apply this manual This manual is made up of four chapters and appendices CHAPTER I SPECIFICATIONS CHAPTER II THEORY OF OPERATION CHAPTER III DISASSEMBLY AND REASSEMBLY CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE APPENDIX 1 MAINTENANCE SOFTWARE OPERATION Copyright Brother 2007 All rights reserved No part of...

Page 3: ...II 1 2 1 1 Print Mechanism II 1 2 1 2 Press Contact and Release Mechanism of Thermal Head II 2 2 1 3 Tape Feed Mechanism II 3 2 1 4 Automatic Tape Full Cutter Mechanism II 4 2 1 5 Cover Open Cover Lock Sensor II 5 2 2 OUTLINE OF CONTROL ELECTRONICS II 6 2 2 1 Main PCB II 6 2 2 2 Media Position Detect Sensor PCB Tape Sensor II 6 2 2 3 Key LED PCB SB PCB II 7 2 2 4 Cutter Home Position Sensor II 7 2...

Page 4: ...BLY AND REASSEMBLY III 1 3 1 SAFETY PRECAUTIONS III 1 3 2 TIGHTNING TORQUE LISTS III 2 3 3 LUBRICATION POINTS LIST III 3 3 4 DISASSEMBLY PROCEDURE III 5 1 Removing the Top Cover ASSY and Thermal Tape III 5 2 Disassembling the Top Cover ASSY III 7 3 Removing the Upper Cover ASSY III 9 4 Removing the Power Supply PCB and Main PCB III 12 5 Removing the Front Cover Panel Cover and Front Side Cover III...

Page 5: ... tape is not detected correctly IV 4 3 LED does not turn on IV 5 4 No printing is performed IV 6 5 The USB interface malfunction IV 7 6 The RS232C interface malfunction IV 8 7 The Ethernet interface malfunction IV 9 8 The tape is not cut IV 10 9 The tape is not fed correctly IV 11 10 The tape is fed but the error message appears shortly IV 12 APPENDIX 1 MAINTENANCE SOFTWARE OPERATION 1 APPENDIX 1 ...

Page 6: ...ox 1 7kg Machine proper only 147 5mm 170mm 222mm Fig 1 1 1 External Appearance 1 1 2 Keyboard 1 Number of function keys 3 2 Key arrangement See Fig 1 1 2 Fig 1 1 2 Key Arrangement 1 1 3 Display 1 Display type LED 1 ON OFF Green On Off Error Red blinking Cover open Yellow On Off Cooling Yellow blinking CUT button FEED button POWER button LED lamp ...

Page 7: ... 5 Thermal Tape 1 Tape Roll type Die cut and free length 2 Type and size of die cut tape Type of tape Label size W X H Roll overall width P29 x 90BW 29mm x 90mm 32 0mm P38 x 90BW 38mm x 90mm 42 0mm P62 x 29BW 62mm x 29mm 66 0mm P62 x 100BW 62mm x 100mm 66 0mm P17 x 54BW 17mm x 54mm 19 0mm P17 x 87BW 17mm x 87mm 19 0mm M58DBW 66 0mm P23 x 23BW 23mm x 23mm 32 0mm P12DBW 19 0mm P24DBW 32 0mm P29BW 32...

Page 8: ...r 2 0 Full speed 12Mbps RS232C Ethernet 10BASE T 100BASE TX 2 Supported OS Microsoft Windows 2000 Professional Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows VISTA 1 2 ELECTORONICS SPECIFICATIONS 1 2 1 Power Supply Integral switching power supply U S A Canada 120V AC 60Hz Europe 220V 240V AC 50 60Hz Japan 100V AC 50 60Hz ...

Page 9: ...rocess by the force comes from a nip between the cylindrical rubber platen and the thermal head At this timing voltage is applied selectively to 1296 pieces of heating elements arrayed on the thermal head By this voltage application the heating elements generate heat and the thermal tape develops dots by itself at heat sensing points After application of voltage the thermal tape is fed to the next...

Page 10: ...ed upwards they are unlocked so that the platen and top cover are released The tape can be loaded into the machine in this status If the head ASSY is pressed against the platen close the top cover Head ASSY Top cover ASSY Platen Head spring Sub plate Release lever L R Release lever L Platen Release lever R Fig 2 1 2 Press Contact and Release Mechanism of Thermal Head II 2 ...

Page 11: ... platen and the thermal head Here the tape feed motor step motor rotates of which drive power is transmitted via the gear train to the platen gear and the platen and consequently the platen can feed the tape Thermal tape Platen Double gear B Double gear C Feed motor ASSY Double gear A Fig 2 1 3 Tape Feed Mechanism II 3 ...

Page 12: ...gain at the position where the cutter home position sensor is ON This mechanism provides the mechanism to reverse the driving system which is used in case that the tape or the like is jammed between the blades For the details refer to CHAPTER IV TROUBLESHOOTING ERROR MESSEAGE When the driving system is reversed the cutter motor stops and stays again at the position where the cutter home position s...

Page 13: ...cover open cover lock sensors R and L push switch and the signal of top cover ASSY close status is output Top cover ASSY Rib Cover sensor arm L Cover open cover lock sensor L push switch Top cover ASSY Rib Cover sensor arm L Rib Cover open sensor L Cutter unit ASSY Cover open sensor R Cover sensor arm R SB PCB ASSY Top cover ASSY Rib Cover sensor arm R Cover open cover lock Sensor R push switch SB...

Page 14: ...ect sensor Cover open sensor Thermal head Power supply PCB DC8V Power PCB ASSY PC USB LAN Key LED PCB SB PCB HUB Fig 2 2 1 Block Diagram of the Control Electronics 2 2 1 Main PCB This manages all the components This PCB consists of CPU EEPROM USB chip and motor drivers etc 2 2 2 Media Position Detect Sensor PCB Tape Sensor This sensor PCB detects the printing start position for the die cut label a...

Page 15: ...d Motor Tape Feed Motor The media feed motor supplies the drive power to feed media This motor is step motor of which drive voltage is VH 25V 2 2 6 Full Cutter Motor The cutter motor supplied the drive power to cut media This motor is a DC motor of which drive voltage is VH 25V 2 2 7 Thermal Head Thermal head is thick film and drive built in type thermal head which consists of1296 dots by one row ...

Page 16: ...full cut For tape feed driving EEPROM 4Kbit FROM 64Mbit Max 64Mbit SDRAM 128Mbit Max 128Mbit LAN IC LAN 9115 RS232C IC RS232C IF Step motor Bipolar constant current drive circuit 100 120V INT NEC 25V output LAN IF USB IC D12 USB IF Cutter home position sensor Media type sensor circuit 6 selector switches Cover open sensor Power supply ON OFF button Cover left sensor Fan motor unit AC power supply ...

Page 17: ...tor switches Cover open sensor Power supply ON OFF button Cover left sensor Fan motor unit AC power supply Switching power supply Power supply shunt PCB 2 5V power supply circuit 3 3V power supply circuit Photo sensor for detecting top edge of media DC motor Normal reverse drive circuit Thermal head temperature detect circuit Thermal head 25V power supply voltage detect circuit 16bit bus 2 5V outp...

Page 18: ...n the program is executed and when the received data is stored temporarily 4 EEPROM One 4Kbit EEPROM U3 is used This memory is used for write and storage of baud rate information Vendor ID code Product ID code and mechanical information If the main PCB is replaced it is needed to write the serial number printed on the EEPROM mounted on the main PCB and the mechanical configuration date For this op...

Page 19: ...m PC Pressing this button in the condition that the status of power supply in ON and the status of ready for date acceptance from PC LED ON the CPU starts power OFF process turns the LED OFF and changes the status into power supply OFF LED OFF Pressing this button in the condition that the status of power supply is ON and now going on printing the CPU stops printing starts power OFF process after ...

Page 20: ...Q2 turns on VH 25V power supply turns on and consequently the head and motor is energized Turning the CPU status of 91pin VHON to Low Q2 turns off VH 25V power supply turns off and consequently the head and motor power supply is cut off Fig 2 3 4 Head and Motor Power Supply ON OFF Circuit II 12 ...

Page 21: ...tware it confirms that the top cover ASSY is closed and turns VHON 91 pin high Then the CPU controls C_DCF 114 pin and C_DCR 115 pin to drive the cutter motor 2 Media feed motor driver circuit When the CPU receives feed request from the key it confirms that the top cover ASSY is closed and turns VHON 91 pin high Then the CPU controls SIN1 27 pin through SIN6 20 pin to drive the media feed motor Fi...

Page 22: ...AS1 through CAS6 Loading a tape cassette some of six switches turn on and the others retain off according to the configuration of its ID code apertures Clogged ID apertures turn on the corresponding sensor switches As shown next page the CPU identifies media type and size from the status of each sensor switch Fig 2 3 6 shows the media type sensor circuit Fig 2 3 6 Media Type Sensor Circuit II 14 ...

Page 23: ...m 0 0 1 1 0 13 Reserved 1 0 1 1 0 14 Not to be used 0 1 1 1 0 15 Not to be used 1 1 1 1 0 16 Not to be used 0 0 0 0 1 17 Round paper Label 12mm Round 1 0 0 0 1 18 Round paper Label 24mm Round 0 1 0 0 1 19 Not to be used 1 1 0 0 1 20 White Paper Tape 29mm 0 0 1 0 1 White Paper Tape 62mm Removable White Paper Tape 62mm 21 Removable Yellow Paper Tape 62mm 1 0 1 0 1 22 White Film Tape 29mm 0 1 1 0 1 2...

Page 24: ... 1 1 1 0 1 48 Not to be used 0 0 0 0 1 1 49 Reserved 1 0 0 0 1 1 50 Not to be used 0 1 0 0 1 1 51 Not to be used 1 1 0 0 1 1 52 Not to be used 0 0 1 0 1 1 53 Not to be used 1 0 1 0 1 1 54 Not to be used 0 1 1 0 1 1 55 Not to be used 1 1 1 0 1 1 56 Not to be used 0 0 0 1 1 1 57 White Paper Tape 102mm 1 0 0 1 1 1 58 Not to be used 0 1 0 1 1 1 59 Not to be used 1 1 0 1 1 1 60 Not to be used 0 0 1 1 1...

Page 25: ...pects the print mark on the back face of media that stays on the sensor position Fig 2 3 7 Media Position Detect Sensor Circuit 3 Cover open sensor circuit QL 1060N has the cover open sensor It identifies open close of the top cover ASSY from the status of mechanical switch Opening the top cover ASSY the contact of cover open sensor on SB PCB opens The change of status is sent as the signal throug...

Page 26: ...ms that the cutter stays on its home position prior to printing When the cutter returns to the home position the cutter home position sensor circuit recognizes it and stops the DC motor rotation Fig 2 3 10 Cutter Home Position Sensor Circuit 2 3 8 Reset Circuit QL 1060N receives the electric power from the power supply PCB and output 5V and 3v to the CPU When the power is supplied the reset circui...

Page 27: ... establishes bus connection with 8 bits to send and receive the data Fig 2 3 12 USB Interface Circuit 2 3 10 RS232C Interface Circuit The CPU of QL 1060N is connected with a PC using the RS232C cable via U11 and CN3 U11 and CPU U12 send and receive the data through the serial port Fig 2 3 13 RS232C Interface Circuit II 19 ...

Page 28: ...terface Circuit The CPU of QL 1060N is connected with a PC using the LAN cable via U1 and CN2 U1 and CPU U12 establishes bus connection with 8 bits to send and receive the data Fig 2 3 14 LAN Interface Circuit II 20 ...

Page 29: ... body 2 When transporting PCBs be sure to wrap them in conductive sheets such as aluminum foil 3 When using soldering irons and other heat generating tools take care not to damage the resin parts such as wires PCBs and covers 4 Be careful not to lose small parts such as screws washers or other parts removed for parts replacement 5 Tighten screws according to the torque listed in the next page 6 Lu...

Page 30: ...de Taptite bind B 2 6 x 8 1 0 343 0 049 Upper cover ASSY Taptite bind B 2 6 x 8 3 0 343 0 049 Mecha ASSY Taptite bind B 2 6 x 8 2 0 343 0 049 LED guide Taptite bind B 2 6 x 8 1 0 343 0 049 SB PCB ASSY Taptite bind B 2 6 x 8 2 0 343 0 049 Main PCB ASSY Taptite bind B 2 6 x 8 2 0 343 0 049 Main PCB ASSY Ground spring plate Taptite bind B 2 6 x 8 1 0 343 0 049 Main PCB ASSY FG harness ASSY Taptite bi...

Page 31: ...ed FLOIL BG 1507 one rice grain size Cut press spring Moving cutter blade Grease to be used Grease B quarter of a rice grain size Grease to be used Grease B one rice grain size Grease to be used Grease B one rice grain size Grease to be used FLOIL BG 1507 one rice grain size Grease to be used FLOIL BG 1507 one rice grain size ...

Page 32: ...III 4 Mecha ASSY Grease to be used Silicon grease G501 one rice grain size Double gear B Double gear A Double gear C ...

Page 33: ...Unplug the AC cord from the outlet 3 Disconnect the AC cord from the machine Fig 3 1 1 Removing the Top Cover ASSY and Thermal Tape 1 4 Pull up the release levers L and R upwards and open the top cover ASSY 5 Remove the thermal tape from the machine Fig 3 1 2 Removing the Top Cover ASSY and Thermal Tape 2 Thermal tape Release lever R Top cover ASSY Power button AC cord Release lever L AC cord 2 1 ...

Page 34: ... from the machine Fig 3 1 3 Removing the Top Cover ASSY and Thermal Tape 3 7 Slide the two top cover shafts inwards to remove them and remove the top cover ASSY Fig 3 1 4 Removing the Top Cover ASSY and Thermal Tape 4 Top cover ASSY Top cover shaft Hook Back cover Hook 1 2 ...

Page 35: ... Disassembling the Top Cover ASSY 1 Remove the four screws and remove the side panel L and side panel R Fig 3 1 5 Disassembling the Top Cover ASSY 1 Top cover Side panel R Screws Side panel L Screws Hook Hook ...

Page 36: ...e the left end of the platen ASSY from the top cover 5 Remove the platen ASSY from the platen gear and platen shaft bearing B Fig 3 1 6 Disassembling the Top Cover ASSY 2 Top cover Platen shaft bearing A Retaining ring Platen ASSY Retaining ring Platen gear Platen shaft bearing B Platen ASSY Platen ASSY Top cover 1 2 3 3 ...

Page 37: ...g 3 1 7 Removing the Upper Cover ASSY 1 3 Disconnect all connectors from the main PCB Fig 3 1 8 Removing the Upper Cover ASSY 2 Screws Lower plate Screw Main PCB Fan motor DC8V power PCB ASSY Cover open sensor Cutter motor ASSY Head ASSY SB PCB ASSY Cutter home position sensor Tape feed motor ASSY Screw Tape sensor PCB ASSY ...

Page 38: ...ws A are screw bind B M2 6x4 Other screws are taptite bind B M2 6x6 Fig 3 1 9 Removing the Upper Cover ASSY 3 7 Turn the upper cover ASSY upside down 8 Remove the filament tape which secures the harness of the tape sensor PCB ASSY Fig 3 1 10 Removing the Upper Cover ASSY 4 Screws Screws A Upper cover ASSY Under cover Upper cover ASSY Tape sensor PCB ASSY harness Filament tape ...

Page 39: ... one screw and remove the insert guide from the upper cover ASSY 10 Remove the tape sensor PCB ASSY from the insert guide Fig 3 1 11 Removing the Upper Cover ASSY 5 Tape sensor PCB ASSY Upper Cover ASSY Insert guide Screw ...

Page 40: ...ce the inlet of the power supply PCB is still assembled onto the under cover Fig 3 1 12 Removing the Power Supply PCB and Main PCB 1 4 Remove the DC8V power PCB ASSY from the power supply PCB Note The power supply PCB and DC8V power PCB ASSY are connected each other with the pin When disassembling the DC8V power PCB ASSY be careful not to bend the pin Fig 3 1 13 Removing the Power Supply PCB and M...

Page 41: ... PCB 3 6 Remove the four screws and remove the ground spring plate and FG harness ASSY from the main PCB 7 Remove the main PCB from the under cover Fig 3 1 15 Removing the Power Supply PCB and Main PCB 4 Ground spring plate Screw Screw Screw Main PCB Power supply PCB Power supply harness FG harness ASSY Under cover Screw ...

Page 42: ... connector when removing the main PCB Fig 3 1 16 Removing the Power Supply PCB and Main PCB 5 8 Remove the fan from the under cover Fig 3 1 17 Removing the Power Supply PCB and Main PCB 6 Fan Main PCB USB connector Serial connector LAN connector Under cover Under cover 1 2 ...

Page 43: ...e inlet and pull the inlet to the direction of the arrow as shown in the figure below to remove it Note For the hook on the lower side of the inlet turn the under cover upside down and press the hook from the hole on the under cover Fig 3 1 19 Removing the Power Supply PCB and Main PCB 8 Under cover Hook Inlet Hole Hook Hook Under cover Shield plate ASSY ...

Page 44: ...II 16 11 Pull the inlet out of the hole of the fan to remove it and remove the power supply PCB from the machine Fig 3 1 20 Removing the Power Supply PCB and Main PCB 9 Inlet Under cover Power Supply PCB ...

Page 45: ...ase the two hooks B of the front cover from the holes on the cutter unit ASSY to remove the front cover Fig 3 1 21 Removing the Front Cover Panel Cover and Front Side Cover 1 3 Remove the cover sensor arm L from the front cover Fig 3 1 22 Removing the Front Cover Panel Cover and Front Side Cover 2 Front cover Under cover Cover sensor arm L Front cover Screw Hooks B Front cover Cutter unit ASSY Scr...

Page 46: ...emoving the Front Cover Panel Cover and Front Side Cover 3 6 Remove the one screw and release the pin to remove the front side cover Fig 3 1 24 Removing the Front Cover Panel Cover and Front Side Cover 4 Cutter unit ASSY Panel cover Screw Front side cover Screw Under cover Under cover Hole Hook Cutter unit ASSY Hook Harness Pin Pin 1 3 2 1 2 ...

Page 47: ...SSY Fig 3 1 25 Removing the Cutter Unit ASSY and Mecha ASSY 1 3 Pull the harnesses out of the under cover Remove the two screws and remove the mecha ASSY from the under cover while pulling both sides of the under cover outwards Fig 3 1 26 Removing the Cutter Unit ASSY and Mecha ASSY 2 Cutter unit ASSY Screws Screws Under cover Under cover Mecha ASSY Mecha ASSY Harness Hole Harness ...

Page 48: ...sheet from the panel cover Fig 3 1 27 Disassembling the Panel Cover 1 2 Remove the one screw and remove the LED guide Remove the power button and feed button Fig 3 1 28 Disassembling the Panel Cover 2 Panel cover Power button Cover sensor arm R LED guide Feed button Screw SB PCB ASSY Screw Panel cover Screw SB PCB sheet ...

Page 49: ... double gear C from the mecha ASSY 3 Remove the retaining ring E4 to remove the double gear B from the mecha ASSY 4 Remove the retaining ring E2 5 to remove the double gear A from the mecha ASSY Fig 3 1 30 Disassembling the Mecha ASSY 2 Double gear B Retaining ring E4 Double gear A Double gear C Retaining ring E2 5 Mecha ASSY Retaining ring Release spring Release lever R Mecha ASSY Release spring ...

Page 50: ...move the two screws to remove the chassis R sub ASSY 6 Remove the two screws to remove the chassis L sub ASSY Fig 3 1 31 Disassembling the Mecha ASSY 3 Screws Chassis R sub ASSY Sub plate Chassis L sub ASSY Screws ...

Page 51: ...I 23 7 Remove the head ASSY Note Be careful not to give impact on the heating element of the thermal head Fig 3 1 32 Disassembling the Mecha ASSY 4 Head ASSY Head plate Head ASSY Heating element Sub plate ...

Page 52: ...ling the Mecha ASSY 5 9 Remove the head cable black and head cable white from the head ASSY 10 Remove the ferrite core from the head cable black and head cable white Fig 3 1 34 Disassembling the Mecha ASSY 6 Head ASSY Head plate Screw Screw Head ASSY Head cable white Ferrite core Head cable black ...

Page 53: ...late Fig 3 1 35 Disassembling the Mecha ASSY 7 12 Release the pin to remove the platen support from each of the chassis sub ASSYs Fig 3 1 36 Disassembling the Mecha ASSY 8 Platen support Chassis R sub ASSY Chassis L sub ASSY Head spring Sub plate Pin Pin ...

Page 54: ...move the two screws and remove the tape feed motor ASSY and FG harness ASSY from the chassis R sub ASSY Fig 3 1 37 Disassembling the Mecha ASSY 9 Tape feed motor ASSY Screw FG harness ASSY Chassis R sub ASSY Screw ...

Page 55: ...ness ASSY onto the chassis R sub ASSY with the two screws Note Pay attention to the direction of the tape feed motor ASSY Fig 3 2 1 Reassembling the Mecha ASSY 1 2 Assemble the chassis R sub ASSY onto the sub plate with the two screws Fig 3 2 2 Reassembling the Mecha ASSY 2 Tape feed motor ASSY Chassis R sub ASSY Screw FG harness ASSY Screw Screws Chassis R sub ASSY Sub plate ...

Page 56: ...III 28 3 Push the two head springs into the sub plate Fig 3 2 3 Reassembling the Mecha ASSY 3 Head spring Sub plate ...

Page 57: ...ot to give strong impact on the heating element of a head ASSY when mounting the head ASSY Note2 Connect each head cable with the connector of the correct color Fig 3 2 4 Reassembling the Mecha ASSY 4 Head ASSY Heating element Head ASSY Head cable black Head cable white Ferrite core Head cable black Head cable white Connect both connectors so that the one inside wire of each harness is red ...

Page 58: ...two screws Fig 3 2 5 Reassembling the Mecha ASSY 5 7 Align the head ASSY with the head springs and assemble the head ASSY Note Confirm that the head ASSY moves smoothly Fig 3 2 6 Reassembling the Mecha ASSY 6 Head ASSY Head plate Screw Screw Head ASSY Head spring ...

Page 59: ...d assemble the chassis L sub ASSY onto the sub plate with the two screws Note When assembling the chassis L sub ASSY make sure that there is no gap on the bottom of each chassis sub ASSY Fig 3 2 7 Reassembling the Mecha ASSY 7 Hole A Head ASSY Screws Gap Gap B Chassis L sub ASSY Sub plate ...

Page 60: ...r C Note Confirm that the hook of the double gear C is securely hooked on Fig 3 2 8 Reassembling the Mecha ASSY 8 12 Assemble the two platen supports Fig 3 2 9 Reassembling the Mecha ASSY 9 Double gear C Retaining ring E4 Double gear B Chassis R sub ASSY Retaining ring E2 5 Double gear A Platen support Pin Chassis L sub ASSY Pin Chassis R sub ASSY ...

Page 61: ...ease springs on both sides Note When assembling the release spring pay attention to its direction Fig 3 2 10 Reassembling the Mecha ASSY 10 Mecha ASSY Release spring Release spring Retaining ring E2 5 Release lever L Release lever R Retaining ring E2 5 Release lever Mecha ASSY Release spring Hook Hook Hook ...

Page 62: ... 1 3 Assemble the SB PCB ASSY cover sensor arm R and SB PCB sheet onto the panel cover and secure the SB PCB ASSY onto the panel cover with the two screws Note Make sure to put the harness of the SB PCB ASSY through the hook of the panel cover Fig 3 2 12 Installing the Panel Cover 2 Power button Screw LED guide Feed button Panel cover Screw Panel cover Cover sensor arm R Screw SB PCB ASSY SB PCB s...

Page 63: ...ooks on the under cover then assemble the mecha ASSY with the two screws while pulling both sides of the under cover outwards evenly Fig 3 2 14 Installing the Mecha ASSY and Cutter unit ASSY 2 Screws Mecha ASSY Pins A Under cover A A Hook Hook Hook Tape feed motor harness FG harness ASSY Hole Hole Under cover Head cable Mecha ASSY Be sure that the head cables are not attached onto the hatched port...

Page 64: ...Bind the harnesses of the cutter unit ASSY with the fastening band Note Be sure to bind the harnesses securely so that there is no looseness Fig 3 2 16 Installing the Mecha ASSY and Cutter unit ASSY 4 Cutter unit ASSY Fastening band Cover left sensor ASSY Cutter motor ASSY Mecha ASSY Under cover Tape feed motor harness Head cable Ferrite core Ferrite core Fastening band Cover left sensor ASSY Cutt...

Page 65: ... of the harnesses of the cutter unit ASSY through the holes on the under cover Fig 3 2 18 Installing the Mecha ASSY and Cutter unit ASSY 6 Mecha ASSY Cutter unit ASSY Screws Under cover Rib Hook Hole Cutter unit harness Pass the harness under the release lever L Under cover Cutter unit ASSY Rib Pass the harness under the release lever R Cutter home position sensor harness Rib ...

Page 66: ...screw Fig 3 2 19 Installing the Front Side Cover Panel Cover and Front Cover 1 2 Put the harness through the hole of the under cover Fig 3 2 20 Installing the Front Side Cover Panel Cover and Front Cover 2 Cutter unit ASSY Front side cover Screw Screw Panel cover Under cover SB PCB harness Rib Pass the harness under the release lever R SB PCB Under cover Mecha ASSY Panel cover Pins Hole Hook Hook ...

Page 67: ...III 39 3 Assemble the cover sensor arm L into the front cover Fig 3 2 21 Installing the Front Side Cover Panel Cover and Front Cover 3 Cover sensor arm L Front cover ...

Page 68: ... tightening the two screws taptite bind B M3x8 from the bottom of the machine Note Put the cover sensor arm L into the gap between the cutter unit ASSY and front side cover before assembling the front cover Fig 3 2 22 Installing the Front Side Cover Panel Cover and Front Cover 4 Screw Screw Under cover Front cover Hooks A Cutter unit ASSY Front cover Cutter unit ASSY Front side cover Hook B ...

Page 69: ...ng the tape sensor PCB ASSY Important When replacing the tape sensor PCB ASSY or insert guide implement each operation described in APPENDIX 1 MAINTENANCE SOFTWARE OPERATION Fig 3 2 23 Installing the Upper Cover ASSY 1 2 Assemble the insert guide onto the upper cover ASSY with the one screw Fig 3 2 24 Installing the Upper Cover ASSY 2 Tape sensor PCB ASSY Insert guide Flat cable Insert guide Upper...

Page 70: ...SY with the two screws and the three screws Note 1 The screws A are screw bind B M2 6x4 Other screws are taptite bind B M2 6x8 Note 2 When assembling the upper cover ASSY be sure not to catch the head cable and flat cable Fig 3 2 26 Installing the Upper Cover ASSY 4 Under cover Screws A Screws Upper cover ASSY Tape sensor flat cable Upper cover ASSY Tape sensor PCB ASSY harness Filament tape ...

Page 71: ...PCB and DC8V power PCB ASSY Fig 3 2 27 Installing the Power Supply PCB and Main PCB 1 3 Put the inlet into the under cover Note 1 Make sure that the hooks of the inlet are locked securely Note 2 Assemble the inlet while paying attention to the direction of the ribs of the inlet 4 Place the power supply cord in the right position Fig 3 2 28 Installing the Power Supply PCB and Main PCB 2 Power suppl...

Page 72: ...o the under cover with the three screws Fig 3 2 29 Installing the Power Supply PCB and Main PCB 3 6 Assemble the fan into the under cover Fig 3 2 30 Installing the Power Supply PCB and Main PCB 4 Fan Under cover Screw Screws Power supply PCB DC8V power PCB ASSY Inlet Heat sink DC8V ...

Page 73: ...III 45 7 Assemble the shield plate ASSY Fig 3 2 31 Installing the Power Supply PCB and Main PCB 5 Under cover Shield plate ASSY ...

Page 74: ...d Main PCB 6 Screw Main PCB Screw Screw Ground spring plate Fan motor Cutter motor ASSY Cover open sensor Head ASSY SB PCB ASSY Cutter home position sensor DC8V power PCB ASSY Tape feed motor ASSY FG harness ASSY Put the harness into the hook Put the harness into the hook Head ASSY Put the harness into the hook Put the harness into the hook Put the harness into the hook Put the harness into the ho...

Page 75: ...III 47 10 Assemble the lower plate onto the machine with the four screws Fig 3 2 33 Installing the Power Supply PCB and Main PCB 7 Screws Screw Lower plate Screw ...

Page 76: ...he top cover as shown in the figure below Fig 3 2 34 Reassembling the Top Cover ASSY 1 2 Put the other end of the platen ASSY into the notch of the hole at the left hand side of the top cover Fig 3 2 35 Reassembling the Top Cover ASSY 2 Top cover Platen ASSY Top cover Platen ASSY Platen ASSY Platen shaft bearing Platen gear ...

Page 77: ...etaining ring Fig 3 2 36 Reassembling the Top Cover ASSY 3 5 Secure the side panels L and R onto the top cover with the four screws Fig 3 2 37 Reassembling the Top Cover ASSY 4 Screws Screws Top cover Side panel L Side panel R Platen ASSY Top Cover Retaining ring Retaining ring Platen shaft bearing Platen shaft bearing Platen gear Hook Hook Positioning pins Positioning pins ...

Page 78: ...SY is opened and closed smoothly 2 Insert the two top cover shafts from the inside of the hooks on the top cover until they hit the end of the hooks Fig 3 2 38 Installing the Top Cover ASSY and Thermal Tape 1 3 Assemble the back cover Fig 3 2 39 Installing the Top Cover ASSY and Thermal Tape 2 Hook Hook Back cover Top cover shaft Top cover ASSY 1 2 ...

Page 79: ...III 51 4 Assemble the thermal tape onto the machine 5 Close the top cover ASSY Fig 3 2 40 Installing the Top Cover ASSY and Thermal Tape 3 Thermal tape Top cover ASSY 1 2 ...

Page 80: ...to 100mm length and repeat printing When turning the power supply button off printing stops Print sample 3 Confirm that the tape is fed properly printing is correct and the tape is cut accurately If any fault is found execute the troubleshooting referring to CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE 4 Pull the release levers upwards and confirm that the top cover is opened and closed properly 5...

Page 81: ...and examines them well 4 1 PRECAUTIONS Be sure to observe the following precautions to prevent the secondary problems from happening during troubleshooting 1 Make sure to unplug an AC cord to ensure no power supply when doing conductivity test with a tester 2 When printing error occurs pull out the thermal head cable from the connecter until the peripheral circuit related to the thermal head works...

Page 82: ...mit Check the power supply and the USB connector 3 Cut test Check failure The Cut test failed Check if any obstacle is placed around the cutter and the delivery opening Communication error Cannot transmit Check the power supply and the USB connector 6 Print test Die Cut Print file not detected Don t find print file Check if the correct print file is set in the General Settings dialog box Communica...

Page 83: ...d and the platen dirty The thermal head and the platen are dirty Clean the thermal head and the platen Is the platen rubber deformed Is the head pressure 3 0kg 10 at the roller center The thermal head is defective Replace the thermal head ASSY Replace the platen ASSY Is the head spring attached correctly Attach the head spring in correct way Replace the head spring ...

Page 84: ...tape type correctly Is a tape loaded correctly Load a tape correctly Is the main PCB ASSY installed correctly Install the main PCB ASSY correctly Is input signal normal The main PCB ASSY is defective Replace the main PCB ASSY The sensor is defective Replace the main PCB ASSY ...

Page 85: ...t of the power supply PCB 24 to 26V Is the output of the pin No 1 on the power supply PCB 7 to 5V Is the connector output of the DC8V power PCB 7 to 5V Are the key and LED signals of CN16 normal Is the cable of SB PCB connected correctly Correct the connection Re assemble the cover correctly Correct the connection Correct the connection Are any of the lines in the cable broken Replace the SB PCB R...

Page 86: ...correct color connected Is VH in the stand by status or printing 25V 1 5V Is the signal for thermal head normal The thermal head is defective Replace the thermal head ASSY Correct the connection Any devices on the main PCB are defective or soldering is defective Replace the main PCB ASSY The power supply PCB is defective Replace the power supply PCB ...

Page 87: ...e USB mode selected in printer property The interface malfunction Is the waveform of USB connector normal Is the USB cable connected correctly Correct the connection Re install the driver and editor correctly Set to the USB mode The USB driver or CPU is defective Replace the main PCB ASSY The USB cable is defective Replace the cable ...

Page 88: ... set correctly Y N Is the interlink cable cross used The interface malfunction Is the waveform of RS232C connector normal Is the RS232C cable connected correctly Correct the connection Use the interlink cable Re install the driver and editor correctly Set to the RS232C mode Set the baud rate correctly The RS232C driver or CPU is defective Replace the main PCB ASSY The RS232C cable is defective Rep...

Page 89: ... Y N Is the interlink cable cross used The interface malfunction Is the waveform of Ethernet connector normal Is the Ethernet cable connected correctly Correct the connection Use the interlink cable Re install the driver and editor correctly Set to the Ethernet mode The Ethernet driver or CPU is defective Replace the main PCB ASSY The Ethernet cable is defective Replace the cable ...

Page 90: ...g Press the Power Cut or Feed button to reverse the cutter Then remove the jammed tape Replace the gears The tape is not cut Does the cutter unit work normally Replace the cutter unit Replace the cutter unit Replace the cutter unit Does the DC motor rotate Is the DC motor connected Correct the connection Do the gears rotate Replace the cutter unit Is the cable damaged Are the output waveforms of P...

Page 91: ... cassette is defective Clean the platen Is the head spring attached correctly Attach the head spring correctly Replace the head spring Does the motor rotate Is the motor connected correctly Correct the connection Replace the gears Do the gears rotate The platen is defective Replace the platen Is the motor harness damaged Are ON OFF activities of each pin of CN10 normal Replace the motor ASSY Repla...

Page 92: ...MAINTENANCE SOFTWARE OPERATION again Y N Y N The tape is fed but the error message appears shortly Is the VR adjustment performed correctly Refer to APPENDIX 1 MAINTENANCE SOFTWARE OPERATION Y N Is the flat cable of the tape sensor ASSY damaged Replace the tape sensor PCB ASSY Replace the tape sensor PCB ASSY Replace the main PCB ASSY Is the tape sensor ASSY assembled onto the insert guide correct...

Page 93: ...r which has been written into the EEPROM 1 2 Maintenance software tool Implement the applicable setting and inspection General settings General settings Selects the port and sets the print pattern when implementing RS test and Various print tests It is impossible to set other items than the above Maintenance check The maintenance software includes nine types of the inspection item as listed below ...

Page 94: ... your PC with the USB cable and turn the power supply button ON Note When new hardware is detected and the New hardware detection wizard screen appears press the Cancel button 2 Start the Reset software tool File name QL1060NtstReset exe to initialize the EEPROM and check the serial number Refer to Fig 1 Fig 1 Reset software tool screen Reset EEPROM Resets the EEPROM of the machine to the factory ...

Page 95: ...ol 1 Connect the machine to your PC with the USB cable and turn the power supply button ON Note When new hardware is detected and the New hardware detection wizard screen appears press the Cancel button 2 Start the maintenance software File name QL1060NtstSE exe 3 Click the General setting button Refer to Fig 2 Fig 2 Setting selecting screen ...

Page 96: ...on In accordance with the table below specify a file for each print pattern of the Print pattern section in the General settings window Items to be examined File name PRN file Adjustment print test continuous P102_ latest date prn Adjustment print test 62mm 2Labels P62100_Non_ latest date prn Adjustment print test 62mm 1Label P62100_ latest date prn 4 3 Click the OK button after completing all set...

Page 97: ... the under cover 4 Click the Read MAC address button to read the MAC address from the machine If transmission with the machine is failed It causes an error and the Cannot transmit message appears in the dialog box If the MAC address is not standard also it causes an error and the MAC address error message appears If one of those errors occurs Click the Read MAC address so that the MAC address is a...

Page 98: ...e software returns to the state of Step 3 7 When the inspections for all machines are completed click the Finish checking and exit or X button and close the maintenance software tool Fig 5 Inspection selecting screen 8 When finishing the maintenance software tool the inspection history file QL1060NtstSE csv to control the MAC address in the same folder as the tool is updated and saved Refer to Fig...

Page 99: ... data button and start writing the default value Refer to Fig 7 2 If the process is correctly completed the message that writing is successful and the EEPROM version appear in the Results column Fig 7 Write default EEPROM data screen If default value writing is successful the EEPROM version is displayed The inspection result of OK or NG is displayed ...

Page 100: ...8 2 2 Tape sensor check Inspect whether the tape sensor works correctly Inspection method 1 Click the Tape sensor check button Refer to Fig 8 Fig 8 Screen when Tape sensor check is selected ...

Page 101: ...7 x 4 2 0 2 Fig 9 3 Click the Sensor white level check 1 button to acquire the sensor value Refer to Fig 10 4 If OK appears in the Adjusted value column click the OK button Important If NG appears make the setting with the VR adjustment tool then perform the inspection again Fig 10 Photo sensor level setting screen Backing paper release paper Tape sensor PCB ASSY Tray base Align the side of the pr...

Page 102: ...ver sensors check Check that the cover open sensor and media sensor work correctly Inspection method 1 Click the Media Cover sensors check button Refer to Fig 11 Fig 11 Screen when Media Cover sensor check is selected ...

Page 103: ...n if the check results are normal If not click the Sensor test NG button Then finish the inspection Fig 12 Screen when checking the cover sensors and media sensors Cover sensor arm R Cover sensor 0 Cover sensor arm L Cover sensor 1 Media sensor ASSY Media sensor 0 5 Media sensor ASSY Click if the sensors are normal Click if any of the sensors does not work correctly on or off is displayed accordin...

Page 104: ...12 2 4 Fan check Inspect the fan operation Inspection method 1 Click the Fan check button Refer to Fig 13 Fig 13 Screen when Fan check is selected ...

Page 105: ...e fan does not work normally Fan Error appears in the message column Fig 14 Fan check screen before the fan is turned Fig 15 Fan check screen after the fan is turned 5 If the fan works normally click the OK button If not click the NG button Then finish the inspection Click to stop the fan It is enabled only during fan turning Click to turn the fan The inspection result is displayed Fan Error appea...

Page 106: ...5 Cut test Check that the tape is fed and cut correctly Inspection method 1 Set the free length roll 102mm into the machine 2 Click the Cut test button Refer to Fig 16 Fig 16 Screen when Cut test is selected ...

Page 107: ...ine to feed the tape 4 If OK the feed test OK message appears in the Results column Refer to Fig 17 If NG check the Feed button motor or the like Fig 17 Cut Test flow Feed button The result of tape feeding is displayed Press the Feed button ...

Page 108: ...e appears in the Results column Refer to Fig 18 If NG check the Cut button cutter cutter motor or the like 7 After checking the tape feeding and tape cutting operations click the Quit cut test button to finish the cut test mode Fig 18 Cut Test flow Cut button The result of tape feeing and tape cutting is displayed Finish the cut test mode ...

Page 109: ...erature check button Refer to Fig 19 2 The temperature sensor value is displayed in the Results column 3 If the result is OK proceed to the next inspection If NG check the thermistor or the like Fig 19 Temperature check screen The temperature sensor value is displayed The inspection result of OK or NG is displayed ...

Page 110: ... print pattern for inspection and adjust the margin Inspection method 1 Click the Adjustment print test button Refer to Fig 20 so that the Adjustment print test screen Fig 21 appears Fig 20 Screen when the Adjustment print test is selected ...

Page 111: ...asure the top margin on the print result and make sure that it is 3mm 0 25mm If it is not in this range select the appropriate Adjusted value and click the Apply 0 button Then click the Print test continuous A button and print the print pattern for inspection again Refer to Fig 21 Check that the top margin of the print result is 3mm 0 25mm Fig 21 Adjustment print test screen 3mm 0 25mm Printing di...

Page 112: ... print pattern for inspection If it is not 3mm 0 25mm select the appropriate Adjusted value and click the Apply 1 button Then click the Print test 62mm 2Labels B button and print the print pattern for inspection again Refer to Fig 22 Check that the top margin of the print result is 3mm 0 25mm Fig 22 Adjustment print test screen If the margin is adjusted select the appropriate Adjusted value and cl...

Page 113: ... and click the Apply 2 button Then click the Print test 62mm 1Label C button and print the print pattern for inspection again Refer to Fig 23 Check that the top margin of the print result is 3mm 0 25mm 8 Click the OK or NG button in accordance with the inspection result and finish margin adjustment Fig 23 Adjustment print test screen If the margin is adjusted select the appropriate Adjusted value ...

Page 114: ...thod 1 Click the Write serial number button and start writing the serial number Refer to Fig 24 2 When finishing writing the result is displayed in the Results column Fig 24 Write serial number screen The inspection result of OK or NG is displayed When finishing the result is displayed ...

Page 115: ...th the RS232C cable 2 Click the RS test button and start the communication test Refer to Fig 25 3 The result of the communication test is displayed in the Results column Fig 25 RS test screen 2 10 Final check Connect the machine to network and check whether normal printing is possible The inspection result of OK or NG is displayed The communication test result is displayed ...

Page 116: ...NtstSE exe is NG 2 Use Procedure of the VR Adjustment Tool 1 Connect the machine to your PC with the USB cable and turn the power supply button ON Note When new hardware is detected and the New hardware detection wizard screen appears press the Cancel button 2 Open the top cover ASSY of the machine 3 Start the VR adjustment tool File name QL1060NtstVRAdjust exe Refer to Fig 26 4 Click the VR Adjus...

Page 117: ... until it hits the head ASSY slightly If inserting the spacer more the head ASSY may be damaged Fig 27 6 Check that the value which has been written down in Step 4 is not changed Refer to Fig 28 Note If the value is changed substantially the tape sensor PCB ASSY may be defect Fig 28 VR adjustment tool screen VR spacer Tape sensor PCB ASSY Wall of tape sensor PCB ASSY ...

Page 118: ...m x 1 0 0 m m 2 3 7 x 4 2 0 2 6 2 m m x 1 0 0 m m 2 3 7 x 4 2 0 2 Fig 29 8 If the value indicated in the Results column of the VR adjustment tool is in the range of 218 to 222 the result is OK Refer to Fig 30 If it is out of the range and NG proceed to the next adjustment Fig 30 VR adjustment tool screen Backing paper release paper VR spacer Tape sensor PCB ASSY Tray base Align the side of the pri...

Page 119: ...umn is in the range of 218 to 222 Refer to Fig 31 Note Make sure that a screwdriver is put into the slit on the volume and turn it slowly Do not turn the screwdriver forcibly since the angle that the screwdriver can be turned is limited Fig 31 VR adjustment tool screen Volume Screwdriver Upper cover ASSY Volume cover label Slit Adjust the VR so that the value is in the range of 218 to 222 ...

Page 120: ...Fig 33 13 Click the Exit button to finish the software 14 Turn off the power supply button of the machine This is the end of the adjustment Fig 33 VR adjustment tool screen Note Be sure not to activate the maintenance software and P Touch editor at the same time They do not work properly if they are activated at a time Brand new volume cover label Upper cover ASSY Adjustment hole ...

Page 121: ...December 2007 SM PT004 2 Printed in Japan ...

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