Troubleshooting
46
8
My document did not
scan correctly.
The Document Guides are not adjusted
to fit the width of the document.
Adjust the Document Guide to fit the width of the
document.
The settings are not suitable for your
document. For example, a A4
document was fed when A5 was
selected as document size.
Make sure the document size settings are suitable
for your document.
For Windows
®
: see
For Macintosh: see
The scan speed is too
slow.
The resolution is not suitable for your
document.
Decrease the scanner resolution.
For Windows
®
: see
For Macintosh: see
My scanner is
connected but it will
not feed my document
or do anything else.
Your document is not set correctly.
Insert your document until you feel the top edge of
the document touch the inside of your scanner.
Your document is too thin or too thick.
Check that your document is acceptable (see
If your document is not the problem:
1. Confirm that the Micro USB Cable connecting
your scanner to your computer is securely
connected.
2. Re-install the scanner driver from the DVD-ROM.
The scanner’s top cover is open.
Close the top cover and start scanning again.
The document is
jammed.
Causes may vary.
Open the scanner’s top cover and gently pull out
the document. Make sure that no piece of paper
remains inside the scanner.
Your document is not acceptable for the
machine (for example, if the paper is
too long).
Make sure your document is acceptable for the
machine (see
page 6).
Use the supplied Carrier Sheet (see
My scanner gets
warm.
It is normal for your scanner to emit a
small amount of heat after prolonged
use.
If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch,
immediately remove the Micro USB Cable from
your scanner and computer.
Difficulty
Cause
Suggestions