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Bosch Carephone 52+, Operating Manual

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Bosch Carephone 52+ Operating Manual Download Page 14

14 en | Emergency Call to a Call Centre

Carephone 52+

F.01U.031.884 V4 | 2009.03

Operating Manual

Bosch Security Systems

7

Emergency Call to a Call Centre

If you initiate an emergency call with your Carephone 52+, it will 

usually be forwarded to a social alarm call centre where it will 

be processed.

How the emergency call is processed at the call centre

1.

You send an emergency call using the Carephone 52+ or 

the radio button.

2.

The emergency call is transmitted.

3.

A controller at the call centre takes your emergency call.

4.

You speak to the controller.

5.

The controller arranges for assistance to be dispatched 

depending on the circumstances.

6.

Wait until assistance arrives.

Summary of Contents for Carephone 52+

Page 1: ...en Operating Manual Carephone 52 ...

Page 2: ......

Page 3: ...nitor reset button 9 5 3 Sign in sign out button 10 5 4 The S button 11 5 5 Radio button 12 6 Taking Phone Calls 13 7 Emergency Call to a Call Centre 14 8 Emergency Call to a Private Phone 15 9 Cleaning 17 10 Device Acknowledgements 18 10 1 Light signals of the Carephone 52 18 10 2 Sound signals of the Carephone 52 20 10 3 Voice messages of the Carephone 52 20 11 Installation 22 11 1 Placing the C...

Page 4: ...ng the unit 29 12 4 Key functions during programming 29 12 5 Programming procedure 30 12 6 The main programming steps 31 12 7 Resetting the Carephone 52 to its factory settings 42 13 Additional Devices 42 13 1 Detectors 42 13 2 Microphone loudspeaker 43 14 Maintenance 45 15 Conformity 45 16 Replacing the Backup Battery 46 17 Battery Disposal 46 18 Technical Specifications 47 19 Appendix 49 19 1 Dr...

Page 5: ...ances If this happens deactivate the unit by isolating it from the phone network and power supply Battery replacement must be carried out by trained service personnel only X The manufacturer can accept no liability for damage result ing from the improper use of the unit X Do not install any DECT telephones in the immediate vicin ity of the Carephone 52 X Alarms may not be sent when the telephone l...

Page 6: ...assistance measures to be initiated In addition the Carephone 52 can be used in conjunction with other supported detectors The device has two basic operating modes 1 The Carephone 52 forms part of a social alarm system that consists of a call centre that can be reached at any time and the Carephones Emergency calls are sent to this call centre 2 The unit is operated as a standalone unit in which c...

Page 7: ...F 01U 031 884 V4 2009 03 3 Scope of Delivery 1 Carephone 52 including battery 2 Radio button including battery 3 Power adapter 4 Phone cord 5 Getting started guide 6 Quick programming guide 7 Operating and programming manual Necklace and bracelet for fixing of the radio button ...

Page 8: ...n Carephone 52 F 01U 031 884 V4 2009 03 Operating Manual Bosch Security Systems 4 Unit Description 1 Window 2 Red emergency call button 3 Grey S button 4 Green sign in sign out button 5 Yellow activity monitor reset button ...

Page 9: ...o takes the emergency call according to the programmed telephone num ber 5 2 Activity monitor reset button The Carephone 52 has a built in activity monitor The activity monitor ensures that an emergency call is made automatically if the yellow activity monitor reset button is not pressed within a preset period of time e g every 24 hours or within a preset time window If the time window is selected...

Page 10: ... you are currently at home or not Sign out When you leave home X press the sign in sign out button You hear the sign out announcement Sign in When you return home X press the sign in sign out button again You hear the sign in announcement i NOTICE Emergency calls can be made from the emergency call button or radio button at any time even after a sign out This signs you in automatically ...

Page 11: ...ds when the alarm is transmitted The time in which the pre alarm can be cancelled pre alarm time can be programmed to suit your individual requirements The emergency call cannot be cancelled once the pre alarm time has expired Service call The S button can also be programmed as a service button If you press the button and hold it for at least 2 seconds the unit dials a call number that has been pr...

Page 12: ...press the button on the radio button The indicator lamp lights up once as confirmation The Carephone 52 sounds the announcement radio button and the emergency call is sent The call will be answered either by a person at the social alarm call centre or by a private individual who takes the emergency call An emergency call made in error can be cancelled during the pre alarm by pressing the S button ...

Page 13: ...can speak from anywhere in the room as the Carephone 52 has a hands free function Taking phone calls with the Carephone 52 To take a phone call with the Carephone 52 X press the emergency call button when the phone rings To terminate the call X press the emergency call button again Taking phone calls with the radio button To take a phone call with the radio button X press your radio button when th...

Page 14: ...ded to a social alarm call centre where it will be processed How the emergency call is processed at the call centre 1 You send an emergency call using the Carephone 52 or the radio button 2 The emergency call is transmitted 3 A controller at the call centre takes your emergency call 4 You speak to the controller 5 The controller arranges for assistance to be dispatched depending on the circumstanc...

Page 15: ...responds immediately with the announcement call call to the person rendering assis tance 6 This is followed by an announcement telling the person about how the emergency call was made e g with the emergency call button or radio button and who made it 7 The announcement can be repeated as often as required by pressing key 2 on the phone 8 When the announcement ends a speak listen connection in hand...

Page 16: ...pressing 1 at the right time the call will not be properly processed The Carephone 52 will automatically dial the next emergency call number when the existing emergency call has been cancelled Key Function 0 Terminate call with confirmation 1 Extend call by another 3 minutes 2 Repeat alarm message 3 Speak with normal volume to the Carephone 52 4 Listen to the Carephone 52 5 Increase the volume at ...

Page 17: ...e unit casing The surface of the casing can be damaged or destroyed by abrasive products or products containing alcohol or solvents Never use alcohol cleaning products containing alcohol or vinegar cleaning products for glass or plastics disinfectants except IncidurÆ methylated spirits petroleum ether other aggressive agents If necessary remove the upper shell of the Carephone 52 and clean the spa...

Page 18: ...he meaning of the light signals is explained in the following table Light signal Meaning Lamp shines bright dull Lamp flashes Table 10 1 Status Description Action Yellow Green Blue Red Initialisation 2 sec after power on or programming Fault Fault message is announced once Press the S button to repeat 0 1s 2s Standby mode Unit is ready Pre alarm Cancel with stop button Connection Establish connect...

Page 19: ...ed a new emergency call is made to the centre when the pro grammed time elapses 0 5s 0 5s Signed out The sign in sign out button is pressed The activity monitor is not active 0 5s 0 5s Signed in The activity monitor is active Press the activity monitor reset button every day Time window active Press activity moni tor reset button now Pre alarm activ ity monitor Cancel with activity monitor reset b...

Page 20: ...sign in sign out button is pressed Radio button x When a radio button is pressed x 1 10 Emergency call When the emergency call button is pressed Call activated Connection failed unit calling again Service call When the S button is pressed if it is pro grammed as a service button Activity monitor press yellow button please This message sounds before the activity monitor expires Press the activity m...

Page 21: ...k has been lost Check the plug on the unit and the telephone jack Transmission failure An activated emergency call cannot be sent despite 15 repeated dialling attempts Press the S button to stop the error message announcement Contact the social alarm moni toring centre provider or customer service Error zero one External signal detected The indicator lamp in the activity monitor reset button conti...

Page 22: ...unit 11 1 Placing the Carephone 52 The Carephone 52 can be set up either on a level surface or mounted on the wall Setting up The Carephone 52 is designed for use in the home environ ment Many items of furniture are coated with a wide variety of paints varnishes and plastics and are treated with different types of care product The feet of the Carephone 52 may leave marks on furniture surfaces as a...

Page 23: ...nd a head diameter between 7 and 9 mm and two suitable wall plugs 1 Position the plugs and screws so that the distance between the screw centres measures 95 mm you will find a drilling template on the last page 2 Mount the Carephone 52 by locating the screws in the holes provided in the base of the unit 3 Adjust the screw depth so that the unit can be mounted safely on the screws ...

Page 24: ...rd feed it through the cable channel and then through the opening on the back of the unit 2 Insert the plug on the telephone cord into the socket on the Carephone 52 To prevent strain on the cord feed it through the cable channel and then through the opening on the back of the unit i NOTICE There should be a 230 V AC 50 Hz power outlet with a 10 A fuse and a TAE phone socket NFN NF or NFF near to ...

Page 25: ...ton now light up The unit immedi ately offers a choice of languages and then switches to standby mode see Section 12 6 The main programming steps page 31 Programming step 01 The unit can now be programmed CAUTION Only connect the unit to a phone outlet that has been correctly installed by your telephone service provider i NOTICE If you perform step 4 before step 3 you will hear the announcement li...

Page 26: ...ibed in Section 12 11 4 De installation To switch off the Carephone 52 you must remove the power plug from the unit This also shuts down the battery NOTICE If you remove the power plug from your power outlet the unit will announce a power failure The unit will automatically switch over to battery operation i NOTICE In the event of an emergency the unit must be able to send out an emergency call ev...

Page 27: ...ct to the centre by pressing the emergency call button The centre can now upload preset parameters to your Care phone 52 or it can poll the unit s programming status and change it Programming with a programming unit The Carephone 52 can be programmed with a programming unit and the associated PC software Please refer to the operating instructions of the programming unit for full details of this pr...

Page 28: ...individual programming steps These programming steps are defined by Bosch and numbered 01 to 99 A programming step consists of a number and associated settings Example Programming step 74 means Silent Alarm and has the settings 0 for off and 1 for on When you program the Carephone 52 this means that you are changing the way the unit behaves i NOTICE A quick programming guide is provided on the ins...

Page 29: ...be saved Save the entered settings and go to the next programming step A The setting entered for the programming step is deleted Return to the beginning of the programming mode End programming Programming also ends automatically if no entries are made for more than 10 minutes The unit announces Setup ended 0 to 9 Enter the programming data P The unit announces the program step s current content R ...

Page 30: ...y setting is 246810 If the PIN is entered correctly the unit announces Selection 4 On the programming panel enter the programming step whose setting you wish to change The programming steps can be carried out in any order 5 Enter the new setting as required 6 Press the C key to confirm your entries The Carephone 52 automatically goes to the next programming step To leave the programming mode press...

Page 31: ... a choice of six different languages English Selection one French Selection deux Flemish Belgium Keuze drie Italian Selezione quattro Dutch Keuze vijf German Auswahl sechs 1 Enter the language setting which you require 2 Press C NOTE You can select your language as soon as you hear it without listening to the whole announcement In the programming step 01 it is possible to program the Carephone 52 ...

Page 32: ...he activity monitor for every 24 hours and 0 minutes 1 Select programming step 4 2 Enter 24 3 Press C to confirm 4 Enter 0 Enter setting 1 for 15 min 2 for 30 min and 3 for 45 min 5 Press C to confirm Programming 0 hours and 0 minutes deactivates the activity monitor A time window for the activity monitor can only be remotely programmed with a programming unit or from the call centre If a time win...

Page 33: ...een dialled unsuccessfully the unit starts with the first number again and continues until it either sends an emergency call successfully or all of the programmed numbers have been tried 15 times X B Dial pause X D Dial tone detection X Flash see Section 19 2 Programming tables page 50 Programming step 21 Example Carephone 52 on an exchange line Call number 1 Phone number of the emergency call rec...

Page 34: ...nce arrives promptly An emergency call is repeated until it is acknowledged by pressing the S button on the Care phone 52 The emergency call is repeated if this time is exceeded X Enter a time between 0 and 99 minutes 0 Off This function is only available with the Bosch RB2000 proto col and the Bosch advanced ANT protocol 24 Confirmation with call When the repeated emergency call has been acknowle...

Page 35: ...ocial alarm call centre the centre is listening If the user now presses the emer gency call button again the word emergency call is sent to the social alarm call centre If the stop button is pressed then the user s recorded message e g false alarm is sent to the social alarm call centre You can program X 0 Off X 1 On see programming step 72 30 Device number When an emergency call is made this numb...

Page 36: ...call to a phone a registration call can be sent to a social alarm call centre where it will be stored in the alarm history The service call and technical messages do not use this function The call destination must be a social alarm call centre The function is deactivated by selecting a blank call number or a call number with the destination phone 60 Message repetition to telephone You can use prog...

Page 37: ...52 registers call with loud call tone X 3 Carephone 52 registers call with soft call tone X 4 Carephone 52 registers call with no call tone the phone rings 62 Volume This step is used to program the default volume as well as the soft and loud settings Default volume This is the volume at which the centre com municates via the Carephone 52 Soft setting Low volume is adjusted by the centre during a ...

Page 38: ...gram X 0 Off X 1 On 72 Activate output The Carephone 52 stores a potential free relay output with a switch contact You can program the way the output reacts You can program X 0 Off X 3 Outgoing emergency call X 4 Incoming dialling X 5 Release with wireless transmitter X 6 Remote activation by call center X 7 Speak Listen connection X 8 Prealarm X 9 Funct 7 8 Prealarm with Speak Listen connection T...

Page 39: ...r this transmitter will act as an activity monitor reset when the user is at home and as a motion detector when the user has left When the user signs out and leaves the house the Carephone 52 activates the motion supervision after 2 minutes As the user comes back or in the event of a motion detection the Carephone 52 starts a prealarm that can be stopped within one minute by pressing the sign in s...

Page 40: ...Assigning radio buttons The registered radio buttons can be programmed to trigger different alarm functions e g a fire alarm 1 First register the radio buttons on the Carephone 52 refer to programming steps 90 99 2 To assign a function to radio button 91 select program ming step 81 3 Select a function X 0 radio transmission activation X 1 emergency call button X 2 activity monitor reset button X 3...

Page 41: ...dio buttons 1 select programming step 92 1 Carephone 52 Selection 92 is 2 Press the corresponding radio button 3 Carephone 52 Selection 92 is 4 Press C to confirm The second radio button is now stored in the Carephone 52 The Carephone 52 goes to programming step 93 and addi tional radio buttons can now be registered NOTICE After programming step 99 the unit goes to programming step 90 NOTICE Make ...

Page 42: ... ready for language selection 13 Additional Devices 13 1 Detectors A socket for connecting an external input is provided on the base of the Carephone 52 Additional devices that can be con nected include contact or motion detectors The relay output and an external device are connected using a cord fitted with an RJ45 plug This cord can be obtained ready pre assembled with the required plugs CAUTION...

Page 43: ...a slotted screwdriver to release the battery cover from its clips 1 and press towards the left slowly 2 i NOTICE Before you connect an external wired device please disconnect the Carephone 52 from the telephone line RJ45 plug Function Pin 1 not used Pin 2 External input GND Pin 3 not used Pin 4 not used Pin 5 Relay output NC normally closed Pin 6 Relay output C common Pin 7 Relay output NO normall...

Page 44: ...ating Manual Bosch Security Systems X Release the clips on both sides und pull approx 3 4 mm 4 X When both clips are released take the cover off X Connect the microphone or loudspeaker to the appropri ate socket provided for it 1 Microphone socket 2 Loudspeaker socket ...

Page 45: ...s for damage especially close to cable guides channels and sockets 15 Conformity All connected parts must meet the electric strength of TNV3 DIN EN 60950 The Carephone 52 is designed for operation on the public ana logue telephone network The radio button that is supplied with the unit uses the frequency specially reserved for social alarm calls in Europe We Bosch Security Systems declare that the...

Page 46: ...cover see Section 13 2 Microphone loud speaker page 43 3 Take out the battery 1 4 Disconnect the plug on the battery cable 2 5 Now plug the cable of the new battery 6 Place the new battery in the unit 7 Close the bottom cover 17 Battery Disposal Battery distributors are required by law to take back spent batteries they must not be thrown away as household waste Please return used rechargeable batt...

Page 47: ...cates CE R TTE 1999 5 EC LVD 73 23 EEC EMC 89 336 EEC Care Aids Directory Standards complied with EN50134 2 2000 EN50134 3 2002 EN301489 1 v1 8 1 EN301489 3 v1 4 1 EN300220 2 v2 1 2 Class 1 radio receiver EN50371 EN60950 1 EN50130 4 EN55022 Receiver complies with class 1 as specified in EN 300220 1 V2 1 1 duty cycle 0 1 Environmental class I Programmable call numbers 10 call numbers with up to 22 ...

Page 48: ...output Voice message Recordable Programming Programming panel on the unit remote program ming from the social alarm centre or by separate programming unit protected by PIN Dimensions 55 x 160 x 230 mm H x W x D Weight approx 0 7 kg Housing colour similar to Pantone 430 U Protection class IP32 IP30 wall mounting IP67 radio button Ambient temperature range 5 C to 40 C Humidity 85 ...

Page 49: ...osch Security Systems Operating Manual F 01U 031 884 V4 2009 03 19 Appendix 19 1 Drilling template The drilling template can be used if this document is printed to the correct scale Correct print size should be DIN A5 148 x 210 mm ...

Page 50: ...50 en Appendix Carephone 52 F 01U 031 884 V4 2009 03 Operating Manual Bosch Security Systems 19 2 Programming tables ...

Page 51: ...Carephone 52 Appendix en 51 Bosch Security Systems Operating Manual F 01U 031 884 V4 2009 03 ...

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Page 54: ... Systems Broadwater Park North Orbital Road Denham UB9 5HN PO Box 750 Uxbridge Ub9 5ZJ Phone 44 0 1895 87 80 88 Fax 44 0 1895 87 80 89 uk securitysystems bosch com www boschsecurity co uk Bosch Security Systems 2009 ...

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