Service Manual Miditron
®
Junior
II
/ ID 1997491 / MJ / 1.0 - June 1998 / Page 21
3. Introduction
Handling of warranty claims
The warranty claim has to be handled via Return
Authorization procedure or accepted equivalent. Please
answer all the questions on the RA form with the greatest
care.
Especially a detailed fault description is needed or the
warranty claim will not be accepted by the manufacturer.
Complete instruments are not accepted unless this has
been agreed with the service department of the relevant
product group responsible at BM GmbH.
Important information:
- Only parts marked with „A“ in the price list are
generally accepted under warranty.
- Only return those parts marked with „R“ in the spare
parts price list.
- Warranty claim for “R” parts will be accepted, if the
part was returned to Mannheim.
- All defective parts ( non-“R“ and „A“ parts ) should
be kept on stock for a period of 7 months. In case the
manufacturer needs the part for investigation it will be
requested from Mannheim.
- All parts returned to Mannheim and not requested by
Mannheim will be send back at the expense of
the countries.
- The RA claim for warranty has to be in Mannheim no
later than 8 weeks after the problem date.
Exclusion of warranty
The aforementioned warranties do not apply in case of
improper use, handling, transportation or storage, faulty
installation, repair or maintenance, chemical influence or
contamination as well as damages resulting from that,
failure to follow operating instructions, alterations or
modifications of instruments or parts thereof not
authorized or recommended by BM GmbH and resulting
damages, normal wear and tear and in case of other
circumstances beyond the control of BM GmbH.
