Chapter 3: Troubleshooting
43
Cannot Access the Serial Console
If you have connected a serial cable to the SG200 but you cannot open the serial console, do the following:
•
Check cable connections.
•
Check configuration information at the terminal emulator for the correct settings (see
B—Configuring the SG200 Using a Direct Serial Port Connection”
on page 21 for information).
•
Verify that the serial cable is a Null Modem type cable. You can review the cable pin outs at
http://www.bluecoat.com/support/self-service/1/pinouts.html
•
Use a different cable.
Cannot Access the Management Console
If you successfully complete an initial configuration but the browser fails to connect to the SG200
successfully, verify the following information:
•
Verify the correct IP address and port for the SG200 in the Web browser (the default port is 8082).
•
Verify that the workstation is configured and working properly by connecting to other Web sites. This
test might fail if your browser is configured to use the SG200 as a proxy server and there is a problem
with the SG200.
•
If accessing a SG200 located on a remote network (any segment other than the segment to which the
workstation is attached), verify that other servers on that network are accessible.
•
Ping the IP address to verify that the SG200 is accessible from the workstation. If the SG200 does not
respond to the ping, verify that the SG200 is operational (as described earlier).
The System LED Indicates Unhealthy Status
The front-panel System LED indicates the health of the SG200, as described in the table below.
Figure 3-2: Front Panel LEDs—System LED
To identify the problem, check the environmental statistics, either through the Management Console or
the command line interface (CLI), as described in the following two procedures.
To Identify a System Problem or Failure through the Management Console:
1
Log on to the SG200 Management Console (see
“Logging on to the SG200 Management Console”
page 37 for information).
2
Click the
Statistics
tab, click
General
, and select the
Environment
tab.
System LED Activity
Meaning
Off
Nothing to report (SG200 is not powered on)
Green
SG200 is healthy
Amber
SG200 is unhealthy, but not critically so
Flashing Green to Amber
SG200 is critically unhealthy and requires immediate attention
System LED
