12
13
EN
EN
Recoverable errors
Fatal error
A blinking red and white ring
means that something went
wrong. The user is invited to
check their Bloom App to learn
how to solve the problem.
A steady, bold red LED circle indicates
that an error has occurred which will
require servicing of the Bloom Lab to
rectify (for contact details see section 9).
Table N°2: LED ring indications: error case
In the case that the LED indication differs from the error message demonstrated in the Bloom App, please contact our technical
support (see section 9).
7. Troubleshooting
7.1. Bloom Lab
Report fatal errors and malfunctions of the Bloom Lab to Bloom Diagnostics by making use of the contact information provided
in section 9. The following table (table N°3) highlights possible errors you might face when performing Bloom Tests, determines
possible malfunction messages, and provides instructions on how to correct those problems.
Bloom Lab test processing
Error
Possible cause
Action to correct the error
Caution: The result is
lost if the connection
is re-established
with another device.
Bluetooth connec-
tion lost or cannot
be established.
Too large distance or obstruc-
tions between Bloom Lab and
smartphone.
Bring the smartphone close to the Bloom Lab and ensure there are
no obstructions in between. Re-establish the Bluetooth connection.
Bloom Lab or smartphone
switched off.
Check to make sure that the Bloom Lab is connected to a power
supply and the smartphone is switched on.
Re-establish the Bluetooth connection.
Bluetooth not enabled on smart-
phone.
Check that the smartphone’s Bluetooth is enabled and ready to pair.
Re-establish the Bluetooth connection.
Bloom Lab not responding.
Disconnect and reconnect the Bloom Lab from the power supply and
wait for the boot process to be finished.
Establish the Bluetooth connection.
Bloom Lab shows
recoverable error.
Bloom Test strip was inserted
earlier than expected.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
QR code on the Bloom Test strip
cannot be read.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
Try inserting the Bloom Test slower or faster.
Bloom Test strip has been used
already or does not match the
information provided on the regis-
tered test package.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
Bloom Test strip was not inserted
properly.
Remove the Bloom Test strip from the Bloom Lab and follow the
steps according to the Bloom App.
Bloom Test strip was removed
during measurement.
Re-insert the Bloom Test strip into the Bloom Lab and follow the steps
according to the Bloom App.
Bloom Test strip inserted too late
for measurement.
Repeat the testing procedure by using a new test.
Information: When a Bloom Test strip is inserted later than expected,
the sample can not be evaluated.
The temperature that the Bloom
Lab is exposed to is above 40°C
(104°F).
Ensure an ambient temperature below 40°C (104°F). Take care that
the Bloom Lab is not exposed to direct sunlight.
The temperature the Bloom Lab is
exposed to is below 15°C (59°F).
Ensure an ambient temperature above 15°C (59°F).
Bloom Lab shows
fatal error.
Bloom Lab internal error, not
recoverable.
Contact technical support for assistance.
Bloom Lab does not
work.
Bloom Lab has no power supply.
Make sure that the Bloom Lab is plugged in as instructed.
Bloom Lab internal error.
Contact technical support for assistance.
Bloom Lab not responding.
Disconnect and reconnect the Bloom Lab from the power supply and
wait for the boot process to be finished.
Table N°3: Bloom Lab Troubleshooting
7.2. Bloom App
The following table (Table N°4) highlights possible errors you might face when using the Bloom App. The app will guide you
on how to handle these errors. If you experience any other issues with the Bloom App, not covered in the table below, contact
Bloom Diagnostics’ technical support (see section 9.).
Summary of Contents for COVID-19 test
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