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Section 8: Warranty and Service
8.1 Warranty Description (United States)
Blendtec warrants the Stealth blender against defects in materials and
workmanship under normal use, maintenance, and service, for
three years on
parts and labor
required to repair or replace components that, in the sole opinion
of Blendtec, are defective. The following items are
not
included in the Stealth
blender warranty coverage:
• Normal maintenance, adjustments, and cleaning as outlined in this manual.
• Repairs due to unauthorized service or modifications to the blender, product
tampering, or use of non-standard parts or accessories without prior written
approval from Blendtec.
• Damage cause by: improper installation or ventilation of the blender; electrical
supply (e.g., electrical power failure, improper electrical connections, the use
of extension cords, low voltage, or voltage drops to the unit); water supply;
drainage; exposure to water; or floods, storms, or other acts of God.
• Cost of premium labor rates due to holidays, overtime, shipping, etc.
• Parts or assemblies subjected to misuse, abuse, neglect, or accidents, or lack
of specified maintenance or operational procedures.
• Damage or problems caused by installation, relocation of unit, cleaning and/or
maintenance procedures inconsistent with the technical instructions provided
in this manual.
• Claims for personal injuries, incidental or consequential damages, or economic
loss (profit or revenue), however caused.
8.11
A Note About
Water Damage and Abuse
It is critical to prevent liquids from entering the motor base. The motor base has
been designed to deflect liquids from entering. However, in some instances of
heavy spillage or a lack of appropriate cleaning procedures (see Section 7), liquids
may enter the motor housing. It is important to promptly clean up all spills on the
motor, around the counter, and under the sound enclosure base (if used). Failure to
do so may result in liquids being pulled into the motor, which will lead to premature
failure. This cause of failure is considered abuse and is not covered under the
warranty.
8.12 Country of Purchase
Warranty is provided only in the country in which the equipment was purchased
from an authorized sales representative. Use of the equipment outside the country
of purchase voids all warranties, expressed or implied. If a customer chooses to
utilize a local service center outside of the country of original sale, he or she can
reasonably expect to pay for parts, labor, shipping, duties, taxes, etc., necessary to
make the repair and return the equipment.
