180-CL2118.IPI.1 v1.00
August 5, 2020
Page 58
CL2118.IPI.1
TROUBLESHOOTING
Locking conditions
Reset the Proflame IFC board
•
Turn the system off by pressing the ON/OFF button on the
transmitter
•
After approximately 2 seconds press the ON/OFF button
on the transmitter again.
•
In the manual flame control mode, use the down arrow
button to reduce the flame to off, indicated by the word
OFF displayed on the transmitter LCD screen.
•
Wait approximately 2 seconds and press the up arrow
button, the ignition sequence will start.
Main burners will not start
The pilot flame has gone out
•
See “Pilot will not remain lit”
The remote control is not
working correctly
•
Replace the batteries
The thermostat is disconnected
or set too high
•
Set the thermostat to a lower temperature
Problem with thermopile circuit
•
Check gas line pressure
•
Check wiring to thermostat for breaks
•
Check for flame impingement on thermopile
Flame lifting
Leak in vent pipe
•
Check for leaks in vent connections
Improper vent configuration
•
Check vent configuration with manual
Terminal may be re-circulating
flue gases
•
Check to see if terminal is on correctly
•
May need to install high wind termination cap.
•
Contact dealer
Blue Flames
The heater has just been started •
Normal during start up: flame will yellow as the fireplace
heats up
Improper air shutter adjustment
•
Adjust air shutter – contact your dealer
Glass fogs up
Normal condition: after the
appliance warms up the glass
will be clear.
•
**Due to additives in gas, glass may get hazy during
operation** Clean as needed.
Flames are burning “dirty” or
sooting
Optional logs are placed
incorrectly
•
Check that logs do not impinge on the flame, see manual
pictures.
Improper air shutter adjustment
•
Increase primary air by opening the air shutter and/or by
opening the vent restrictor
•
Check for proper venting and blockage of the vent
termination
•
See also “Burners will not remain lit”
Incorrect rating input
•
Check manifold pressure and clock input rating for over-
firing
