180-CL2118.IPI.1 v1.00
August 5, 2020
Page 57
CL2118.IPI.1
TROUBLESHOOTING
Please check to make sure the instructions are followed exactly before attempting trouble shooting of the appliance.
TROUBLESHOOTING AND SERVICING OF GAS AND ELECTRICAL DEVICES OF THE APPLIANCE
SHOULD ONLY BE CONDUCTED BY A QUALIFIED SERVICE TECHNICIAN
.
PROBLEM
POSSIBLE CAUSE
ACTION
Thermostat does not work
The pilot flame has gone out
The On/Off switch is turn to OFF
•
Turn it ON
The thermostat is set too high
•
The thermostat is set too high
No spark generation
Spark develops near the
pilot assembly or could occur
onboard
•
Check pilot assembly wiring
•
Check for broken or poor connection from the sparker to
the electrode
•
Check for the spark shorting or arcing at other locations
•
Check for defective sparker and spark electrode
No pilot flame ignition
No spark from the igniter
•
See “no spark generation”
Air in the gas line
•
It takes a while for all the air to purge out of the pilot before
gas can reach the pilot and ignite
Pilot gas pressure dropout upon
main burner gas valve opening
•
Check gas mains supply and pressure
No gas flow out of the pilot
burner
•
Check gas valve wirings and connections to the board
•
Check the pilot burner for obstruction
•
Check the wirings and connections between the pilot
assembly and the board
•
Check the correct gas type settings on the valve and pilot
burner assembly orifice
Pilot will not remain lit
Problem with Flame Sensor
circuit
•
Check for proper connection of the Flame Sensor to the
IFC board
•
Check pilot for full flame impingement around Flame
Sensor
•
If flame is too small, check gas pressure, adjust pilot rate
screw, check pilot head for damage
•
Ensure the ground wire is properly attached to the pilot
mounting bracket and that it is makes a good electrical
connection.
Restrictor setting
•
Use the correct restrictor setting for the venting
configuration
Remote control does not work
The pilot light has gone out
•
See “Pilot will not remain lit”
The remote is too far away from
the heater
•
Use the remote closer to the heater
One of the remote control
batteries are dead
•
Replace the batteries
No reaction to command
IFC or transmitter batteries are
low
•
Replace the batteries
A maximum number of failed
ignitions or flame restorations
have been reached
•
Remove any possible blocking conditions. See “locking
conditions”
•
See how to reset the board from Lockout
No communication between the
remote control and the IFC
•
Reprogram the transmitter to the IFC.
•
Follow the initializing system for the first time
