Revision 15.00 / LB-0028
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Cerebus Instructions for Use
19
Potential cause:
•
Internal boards dislodged from their slots on the motherboard.
•
Loose internal cables and connectors.
•
Other hardware error on the motherboard.
Troubleshooting:
An internal board, memory card, or cable might have become loose or dislodged. Unplug the system from
the power, open the case, and check for any loose cards (memory, NSPIF, etc.) or cables. Make sure they
are seated well and then power the NSP back on. Please contact support for detailed step-by-step
instructions.
If that doesn’t
fix the problem then the NSP must be sent back as RMA for further
inspections.
How can I update the Cerebus firmware on the NSP to the latest
version?
If your current NSP firmware which is normally displayed on the NSP's LCD panel is below version 4.00 do
not perform this upgrade and contact support for more information. Otherwise, follow every step of
these instructions and read all the notes.
To install the firmware:
1.
Download the latest Firmware for the NSP from our website:
http://blackrockmicro.com/technical-support/software-downloads/
2.
Turn the NSP on.
3.
Wait for the NSP to go through initialization. Once the NSP says "NSP Startup" then it is ready.
4.
Double click on the UpdateNSPFirmware file you downloaded in step 1.
5.
Click on Setup.
6.
Press "y" and then hit enter.
7.
Wait for the upgrade to finish. This may take about a minute.
Do not turn off the NSP during
programming.
8.
Press any key to exit the update utility and to restart the NSP.
To install Central Windows Suite:
1.
Before installing the new software, the old version of Central needs to be uninstalled. Click on
Start and navigate to Control Panel. Click on start, type "uninstall a program". Click on "Uninstall
a Program". Find Central Windows Suite, right click on it and click on Uninstall.
2.
Download the latest Central Windows Suite from our website:
http://blackrockmicro.com/technical-support/software-downloads/
3.
Run the Installer and follow the instructions to finish the installation.
4.
A shortcut will be placed on the desktop.
Some additional notes about upgrading the firmware:
•
The windows firewall may prevent the firmware programmer to communicate with the NSP.
Disable the windows firewall temporary before running the downloaded UpdateNSPFirmware
file. To disable the windows firewall:
o
P
ress Windows Start and type “Windows Firewall” in search area.
o
Select the “Windows Firewall with Advanced Security”.
o
Click on the “Windows Firewall Properties” in the main “Overview” window.
o
Turn off the firewall under all the Doman / Private / Public tabs.
o
Press OK
o
After the Firmware is updated then turn the firewall back on.
