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Blackberry Bold 9900 Help Manual Download Page 212

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might 
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears 
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or 
administrator, or visit 

www.blackberry.com/go/devices

.

Related information

Feature availability, 16

I can't save media files

Your BlackBerry® smartphone or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller 

pictures.

Related information

Delete a message, 84

Move, rename, or delete a file, 141

Change the size of pictures that you take, 181

Change the video size and format, 174

I can't open media files

Try the following actions:

• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, 

disconnect your smartphone from your computer.

• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed 

the media transfer options in the BlackBerry® Desktop Software.

• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated 

and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone 
that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. 
On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change 
the Mode field to Device Password.

Related information

About file encryption, 212

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of 
your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount 
of time before the media player screen closes.

RIM Confidential and Proprietary Information - Approved Third Parties

210

Summary of Contents for Bold 9900

Page 1: ...BlackBerry Bold 9900 Smartphone Help Version 7 0 To find the latest user guides visit www blackberry com docs smartphones ...

Page 2: ...SWD 1456661 0607013332 001 ...

Page 3: ...re 39 Tips Keeping your information safe 40 Tips Managing indicators 40 Phone shortcuts 41 Message shortcuts 42 File and attachment shortcuts 43 Typing shortcuts 44 Media shortcuts 45 Browser shortcuts 46 Calendar shortcuts 47 Search shortcuts 47 Map shortcuts 48 Troubleshooting Shortcuts 48 Phone 49 How to Phone 49 Tips Phone 65 Personalize Phone 65 Troubleshooting Phone 68 Voice commands 71 How ...

Page 4: ...Getting started Ring tones sounds and alerts 214 How to Ring tones sounds and alerts 215 Personalize Ring tones sounds and alerts 218 Troubleshooting Ring tones sounds and alerts 219 Browser 220 How to Browser 220 Tips Browser 231 Personalize Browser 232 Troubleshooting Browser 232 Calendar 234 Getting started Calendar 234 How to Calendar 235 Tips Calendar 242 Personalize Calendar 243 Troubleshoot...

Page 5: ...os 263 About categories 265 Categorize a contact task or memo 265 Create a category for contacts tasks or memos 265 Turn off the prompt that appears before you delete items 266 Typing 267 How to Typing 267 Tips Typing 272 Personalize Typing 273 Troubleshooting Typing 275 Keyboard 276 How to Keyboard 276 Troubleshooting Keyboard 277 Language 278 How to Language 278 Troubleshooting Language 279 Scre...

Page 6: ...ware 307 How to BlackBerry Device Software 307 Troubleshooting BlackBerry Device Software 310 Manage Connections 311 Mobile network 311 Wi Fi technology 318 Bluetooth technology 330 Getting started Bluetooth technology 330 How to Bluetooth technology 331 Troubleshooting Bluetooth technology 338 NFC technology 340 Getting started NFC technology 340 How to NFC technology 341 Troubleshooting NFC tech...

Page 7: ...Accept delete or restore a service book 395 Run a diagnostic report 395 View submit or delete a diagnostic report 395 Set a default recipient for diagnostic reports 396 I can t run or submit a diagnostic report 396 Find your smartphone model number and version of the BlackBerry Device Software 396 Synchronization 397 How to Synchronization 397 Troubleshooting Synchronization 400 Accessibility opti...

Page 8: ...also be required to re enter your BlackBerry ID login information if you change any of your BlackBerry ID information if you delete all the data on your smartphone or if you update your BlackBerry Device Software on your smartphone Related information Create a BlackBerry ID 298 Change your BlackBerry ID information 299 Visit the Setup application The Setup application helps you learn about navigat...

Page 9: ...nd keyboard Side keys Key Name Actions Volume Mute Press the top and bottom keys to change the volume Press and hold the top or bottom key to play the next or previous media file Before you take a picture or record a video press the top or bottom key to zoom in or out Press the middle key to mute a call or mute the volume Convenience key Open the camera Take a picture You can also customize this k...

Page 10: ...g LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card Amber The battery power level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone Related information Turn off Bluetooth connec...

Page 11: ...kBerry Enterprise Server Options Power and lock Password Lock Power Off Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download BlackBerry Messenger Windows Live Messenger for BlackBerry smartphones AOL Instant Messenger Service for B...

Page 12: ...ia Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds RIM Confidential and Proprietary Information Approved Third Parties 10 ...

Page 13: ...m profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder including applications that you download BrickBreaker Word Mole Home screen icons These icons are status indicators that appear at the top of the Home screen Depending on your BlackBerry smartphone model and wireless service provider some of these icons might not ap...

Page 14: ...erry smartphone model and wireless service provider some of these icons might not appear Unopened message New BlackBerry Messenger item To clear this indicator open each chat that has this indicator Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high priority M...

Page 15: ...ock Multi tap mode NUM lock number lock Current input language Alt mode Phone icons These icons appear at the top of the Home screen and in the Phone application Missed call Received call Placed call Voice mail message Calendar icons These icons appear at the bottom of the screen when you highlight a calendar entry Event reminder Recurring appointment Meeting reminder Exception for recurring appoi...

Page 16: ... icon Pictures icon 2 Browse to a picture 3 Press the key Set As Wallpaper Related information My display changed 285 Add a shortcut to your Home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create ...

Page 17: ...Hide Icon field Related information My display changed 285 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the key To move the application icon to a different location on the Home screen click Move Click the new location To move the application icon into an application folder click Move To Folder Click an application folder To move th...

Page 18: ...ing items affect the availability of features on your BlackBerry smartphone The features discussed are meant as examples and are not inclusive of every feature that might or might not be available on your smartphone Smartphone model Features such as GPS the camera and video camera and network connection options are dependent on your smartphone model To find feature specifications for your smartpho...

Page 19: ...w IT Policy Wireless service provider Features such as text messaging location based services and some phone features are dependent on your wireless service provider s offerings You might have the option to download apps from a webpage or an application For more information contact your wireless service provider Wireless network The wireless network that your smartphone is connected to might affec...

Page 20: ...Use this option to associate your BlackBerry smartphone with one or more existing email accounts for example Windows Live Hotmail or to create a new email address for your smartphone Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server If you are trying to...

Page 21: ...tphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 148 Synchronize email over the wireless network Y...

Page 22: ...from the compass You can view the compass and your location on a map at the same time 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Location on Map To return to the Compass application press the key Close Related information Navigate to a destination 289 Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the sc...

Page 23: ...set roaming options 314 I can t connect to the mobile network 317 I can t connect to a Wi Fi network 329 I can t connect to the mobile network 317 I can t connect to a Wi Fi network 329 Turn off Word Substitution 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typing 3 For a keyboard click Advanced Style Options 4 Clear the Spelling check box 5 Press the key Sav...

Page 24: ...orexample toremove it from the Messages icon click the icon Remove the unopened message indicator In the Messages app do one or more of the following Open all of your messages by clicking on them If you can t find all of your unopened messages in your inbox look in your messages folders Markamessageasopened Highlightamessage Press the key Mark Read Mark all messages that are prior to a date as ope...

Page 25: ...ck for updates automatically For instructions see the Help in BlackBerry Desktop Software Update your BlackBerry Desktop Software Visit www blackberry com desktopsoftware Related information BlackBerry Device Software 307 Tips Doing things quickly For full instructions click the links under Related information at the bottom Access popular options such as changing your ring tone setting the alarm v...

Page 26: ...ou aren t using it for an extended period like when you sleep Data you receive when the smartphone is turned off automatically updates when the smartphone turns on On the Home screen or in a folder click the Options icon Click Device Auto On Off Set backlighting to remain on for a shorter period of time and lower its brightness On the Home screen or in a folder click the Options icon Click Display...

Page 27: ...alendar entries and media files might help you conserve storage space Check how much free storage space you have On the Home screen or in a folder click the Options icon Click Device Storage Delete unneeded files On the Home screen or in a folder click the Files icon Find and highlight a file Press the key Delete Delete browsing history and clear the cache On the Home screen click the Browser icon...

Page 28: ... unattended Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Set a smartphone password On the Home screen or in a folder click the Options icon Cli...

Page 29: ...e shortcuts might not be available Insert a period Press the Space key twice The next letter is capitalized Insert an at sign or a period in an email address field Press the Space key Capitalize a letter Press and hold the letter key until the capitalized letter appears Turn on CAP lock Press the Alt key and the Right Shift key To turn off CAP lock press the Left Shift key or Right Shift key Type ...

Page 30: ...thetrackpad Media shortcuts Depending on the typing input language that you re using some shortcuts might not be available Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play th...

Page 31: ...ange your ring tone click Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ring Tone Notifier Tone or Reminder Tone field do one of the following Click a tone To use a song that is on your BlackBerry smartphone or on a media card click All Music Find and click a song To use a voice note that you recorded click All Voice Notes Find and click a voice note To ...

Page 32: ...he field that appears place your cursor For a personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the key Save Your signature is added to your email after you send it Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Language To change the display language change the Display Languag...

Page 33: ... customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the...

Page 34: ...ave more than one phone number associated with your smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone number If you re using your BlackBerry MVS Client phone number verify that support for the BlackBerry MVS Client is turned on If you re using your BlackBerry MVS Client phone number verify that your smartphone is registered wi...

Page 35: ...ur smartphone 87 I can t send messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing email address to your smartphone using the email setup screen in th...

Page 36: ... is lost stolen or corrupted by an unforeseen issue My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions On the Home screen click the Sound and Alert Profiles icon Verify that your profile isn t set to All Alerts Off or Silent If you have created contact alerts on the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts S...

Page 37: ...martphone rather than your BlackBerry smartphone discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes Turn off encryption for Bluetooth connections between ...

Page 38: ...ence key opens Use pop up menus Pop up menus provide common available actions and appear in the center of the screen For example you can use the pop up menu in a message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a command tap the icon or click the trackpad Switch to the Favorites Media Downloads and Frequent pan...

Page 39: ... such as the Browser app or the Music app run in the background which uses battery power In an app press the key Close Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts Delete the original text from a repl...

Page 40: ...space Try to maintain at least 400 KB of available application storage on your BlackBerry smartphone If you find that your smartphone processes are unusually slow try freeing storage space by deleting files that you don t need Changing options for email calendar entries and media files might help you conserve storage space Check how much free storage space you have On the Home screen or in a folde...

Page 41: ...ter 88 Change how long your smartphone stores calendar entries 242 The application memory on my smartphone is low 350 Tips Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically and you might be able to update the software from either your computer or your smartphone Research In Motion recommends that you regularly create and save a back...

Page 42: ... tool in the BlackBerry Desktop Software to backupyoursmartphonedatatoyourcomputer Todownload the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Back up your smartphone data to a media card On the Home screen click the Setup icon In the Setup section click Device Switch Save Data Related information Set a smartpho...

Page 43: ...hortcuts Depending on the typing input language that you re using some shortcuts might not be available Change your ring tone From the Home screen press the key Press the key Phone Ring Tones Check your voice mail Press and hold 1 Set up a speed dial for a contact From the Home screen or in the phone application press and hold the key that you would like to assign speed dial to Add an extension to...

Page 44: ... from a message inbox Press C Mark a message as read or unread Press the Alt key and U Add a flag to a message Press W View all flagged messages Press the Alt key and F View received messages and received call logs Press the Alt key and I View draft and sent messages Press the Alt key and O View voice mail messages Press the Alt key and V View text messages Press the Alt key and S View call logs P...

Page 45: ... an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V Click a worksheet View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press ...

Page 46: ...e ü press and hold U and slide your finger left until ü appears Release the letter key when the accented or special character appears Type a number in a text field Press and hold the Alt key and press the number key Type a number in a number field Press a number key You do not need to press the Alt key Turn on NUM lock Press the Alt key and the Left Shift key To turn off NUM lock press the Left Sh...

Page 47: ...Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key Zo...

Page 48: ...in to a web page Press I Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark list Press K Add a bookmark Press A View a list of web pages that you have visited recently Press Y Refresh a web page Press R Find text on a web page Press F To find the next instance of the text press V Open the browser options Press S Move around a web page Mo...

Page 49: ...rent date Press T Move to a specific date Press G Search shortcuts Depending on the typing input language that you re using some shortcuts might not be available Search for an item on your BlackBerry smartphone Start typing on the Home screen Search for a contact in a list of contacts Type part or all of a contact name or type initials separated by a space Search for text in a message Press S Sear...

Page 50: ...t direction on a route Press N Move to the previous direction on a route Press P Troubleshooting Shortcuts I cannot use a shortcut Depending on the typing input language that you are using some shortcuts might not be available Try changing the typing input language Related information Change the language 30 RIM Confidential and Proprietary Information Approved Third Parties 48 ...

Page 51: ... phone number at the top of the screen If your wireless service plan supports text messaging the first phone number in the list is the phone number that you use to send and receive text messages Related information About multiple phone numbers 60 My phone number appears as Unknown in the Phone application 69 Make a call 1 Do one of the following If your BlackBerry device is unlocked press the key ...

Page 52: ...ifcation during calls volume LED and vibration 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for Selected Profile To change your ring tone click Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ring Tone Notifier Tone or Reminder Tone field do one of the following Click a tone To use a song that is on y...

Page 53: ...kBerry device dials the number that is associated with the letter on a conventional phone keypad To type a number press a number key To type a letter press and hold the Alt key Press the letter key Switch applications during a call During a call press the key Switch Application Note If you switch to a different application and you want to end the call press the key About using a headset You can pu...

Page 54: ...ental or interference issues If your device is connected to a CDMA network when you end an emergency call your device enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provider Emergency Callback Mode is active for 5 minutes or until you make a non emergency call In Emergency Callback Mode you cannot s...

Page 55: ...etooth enabled headset 1 During a call press the key Enhance Call Audio 2 Select a Boost Bass or Boost Treble option Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset 1 From the Home screen press the key 2 Press the key Options In call Settings 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the key Save Speed...

Page 56: ...y Save To turn off call waiting clear the Enabled check box About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward calls To perform this...

Page 57: ...block incoming calls only when roaming You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when roaming To use the blocked calling feature your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wi...

Page 58: ...se a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press the key Options FDN Phone List 3 Press the key Enable FDN Mode 4 Type your PIN2 code 5 Press the key on the keyboard To turn off fixed dialing press the key Disable FDN Mode Related information I can t make or receive cal...

Page 59: ...4 If necessary set the Local Country Code field and International Dialing Digits field 5 In the National Number Length field set the default length for phone numbers in your country 6 Press the key Save Note When you determine the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix Set options for diali...

Page 60: ...your first contact to the conference call 5 To join another contact to the call repeat steps 1 to 4 Related information Place a call on hold 51 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joini...

Page 61: ...lows you to sort how call logs appear in the Phone application Depending on how you set your call logging options you can also view call logs in the Messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it is stored...

Page 62: ... screen press the key 2 Click your phone number at the top of the screen 3 Click the phone number that you want to set as the active phone number Related information My phone number appears as Unknown in the Phone application 69 I can t make or receive calls 68 About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone you can switch the phone numb...

Page 63: ...l waiting call forwarding and voice mail options for each phone number associated with your smartphone Phone options Turn on dialing from the Lock screen 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 Select the Allow Outgoing Calls While Locked check box 4 Press the key Save Sort phone numbers or contacts on the Phone screen 1 From the Home screen press the...

Page 64: ...e Auto End Calls field to Into Holster To stop ending calls automatically when you insert your device in the holster change the Auto End Calls field to Never 3 Press the key Save Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone you can set your smartphone to answer calls automatica...

Page 65: ... you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your ...

Page 66: ...ice mail password on your smartphone you must also call your voice mail system to change the password there Otherwise the password for your voice mail isn t updated in your voice mail system 1 From the Home screen press the Send key 2 Press the key Options Voice Mail 3 Type a voice mail access number and a password 4 Press the key Save Related information I can t check my voice mail 70 Change how ...

Page 67: ...et Press the key on the keyboard Change the active phone number From the Home screen press the key Click your phone number at the top of the screen Click a phone number Personalize Phone Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for notifcation during calls volume LED and vibration 1 On the Home screen click the Sound and Alert Profil...

Page 68: ... must also call your voice mail system to change the password there Otherwise the password for your voice mail isn t updated in your voice mail system 1 From the Home screen press the Send key 2 Press the key Options Voice Mail 3 Type a voice mail access number and a password 4 Press the key Save Related information I can t check my voice mail 70 Change how many times your smartphone rings before ...

Page 69: ...a call forwarding number click Edit Numbers Highlight a phone number Press the key Edit Change the phone number Press the key on the keyboard To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the key Close Change the call blocking password 1 From the Home screen press the key 2 Press the key Options Call Barring 3 Press the key Change Password Add chan...

Page 70: ... answering calls automatically when you remove your smartphone from the holster or when you open the slider change the Auto Answer Calls field to Never To end calls automatically when you insert your smartphone in the holster or when you close the slider change the Auto End Calls field to Into Holster Slide Close or Both To stop ending calls automatically when you insert your smartphone in the hol...

Page 71: ...in the Phone application If your BlackBerry device uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the Phone application 1 On the Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings SIM Card 3 Highlight the phone number 4 Press the key Edit SIM Phone Number 5 Type your phone number 6 Click OK I can t ma...

Page 72: ...ndicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability 16 I can t check my voice mail Try the following actions If you have more than one phone number associated with your BlackBerry smartphone and yo...

Page 73: ... the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the key Save Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words 1 On the Home screen or in a folder click the Options icon 2 Click Call Management Voice Dialing 3 In the Voice Ad...

Page 74: ...repeated to you Cancel Say this voice command to close the voice dialing application Related information Set options for dialing extensions 57 Change the language for voice commands When you change the language for voice commands you change the language for voice prompts and the language that you use to make a voice command 1 On the Home screen or in a folder click the Options icon 2 Click Typing ...

Page 75: ...e paired the Bluetooth enabled device with your BlackBerry smartphone Verify that your keyboard is unlocked Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My smartphone doesn t recognize names or numbers in voice commands Try the following actions Say the first ...

Page 76: ...indicator Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Set up an email address 1 On the Home screen cli...

Page 77: ...this option contact your administrator or wireless service provider Related information Change options for your personal email account 90 Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone which will synchronize your email over the wireless network 1 On the Home screen click the Messages ic...

Page 78: ... Press the key Check Spelling 2 Do any of the following To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the key To ignore all instances of the suggested spelling press the key Ignore All To add the word to the custom dictionary press the key Add To Dictionary To stop checking spelling press the key Cancel Spell Check Save a draft of a m...

Page 79: ...n email If your email account uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composing an email press the key Remove Disclaimer To add the disclaimer again press the key Add Disclaimer Delete the original text from a reply message When you are replying to a message press the key Del...

Page 80: ...ich one should be applied first by placing that filter higher in the list Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator For information about completing this task for a personal email account that you have on your BlackBerry smartphone such as Google Mail or Wind...

Page 81: ...for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Specify the text that the email filter should search for in the Subject field of your email Message Specify the text that the email filter should search for in the body of your email Sent directly to me Set whether th...

Page 82: ...e organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network When you file or delete email messages on your smartphone these email m...

Page 83: ...conciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Change the Delete On field to Mailbox Handheld 5 Press the key Save It takes a short period of time for email to be deleted over the wireless network Related information Delete a message 84 Empty the deleted items folder on your computer from your smartphone To perform this task your work email a...

Page 84: ... Save Stop forwarding email to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Message Services field appears set this field to the appropriate email account 4 Clear the Send E...

Page 85: ... icon 2 Click Options Message Display and Actions 3 Change the Preview Length field 4 Press the key Save View an address instead of a display name In a message press the key Show Address To view the display name again press the key Show Name View email in plain text format 1 On the Home screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Message Services field appears...

Page 86: ...kpad slide your finger up or down Release the Shift key Press the key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete Prior Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation About flags Depending on the message service that you...

Page 87: ...es from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the Home screen for text messages Depending on your theme a separate icon might already appear by default 1 On the Home screen click the Messages icon 2 Press the key Options Inbox Management To hide messages from specific e...

Page 88: ...tor Storing and filing email About synchronization of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerry smartphone If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this feature changes that you make to email folders are synchronize...

Page 89: ...e screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Message Services field appears set this field to the appropriate email account 4 Press the key Folder Redirection 5 Select the checkbox beside an email folder 6 Press the key Save Note If you click the Select All menu item all email including email that appears in the sent items folder in the email application on y...

Page 90: ...y Save Stop storing messages sent from your smartphone on your computer To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Message Services field appears set this field to the appropriate email a...

Page 91: ...Messages application You can set your BlackBerry smartphone to show call logs including missed calls in the Messages application 1 From the Home screen press the key 2 Press the key Options Call Logs and Lists To show recent and missed calls in the Messages application select the All Calls option To hide call logs in the Messages application select the None option 3 Press the key Save Set an out o...

Page 92: ...ervice provider or administrator you might not be able to perform this task or some of the options might not appear 1 On the Home screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Message Services field appears set this field to the appropriate email account 4 To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests i...

Page 93: ...y Save Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry smartphone displays the email addresses of recent contacts who are not in your contact list 1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions 3 Clear the Show Rec...

Page 94: ... conversation 3 Press the key To add a star click Add Star To remove a star click Remove Star Apply or remove a label for a Google Mail message or conversation You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox If you apply a label to an individual message in a conversation the label is applied to all of the messages in the convers...

Page 95: ... Home screen click the Messages icon 2 Click View Folder Archive 3 Highlight a message or conversation 4 Press the key Move to Inbox Report spam messages sent to your Google Mail account When you report a Google Mail message as a spam message it s deleted from your BlackBerry smartphone If you report a message that is part of a conversation all of the messages in the conversation are also reported...

Page 96: ...mail messages Press the Alt key and V View text messages Press the Alt key and S View call logs Press the Alt key and P View all your messages Press the key Move around your message inbox Move up a screen Press the Shift key and the Space key Move down a screen Press the Space key Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item ...

Page 97: ...ail Change how you group email messages 1 On the Home screen click the Messages icon 2 Press the key Display Style Group by Subject or Single Messages Use color to differentiate work messages from other messages To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a...

Page 98: ...to Signature check box is not selected select it In the field that appears place your cursor For a personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the key Save Your signature is added to your email after you send it Troubleshooting Email I can t send messages Try the following actions Verify that your BlackBerry smartphone is conne...

Page 99: ...email address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the BlackBerry Internet Service If you haven t received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a servi...

Page 100: ...te saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox Handheld email that you delete in the email application on your computer is also deleted from your smartphone A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions Wait for a short period of time Your BlackBerry smartph...

Page 101: ... different than I expect The number of new or unopened messages includes saved messages and filed messages If you have set your BlackBerry smartphone to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox your smartphone files the message Related information View filed messages 87 Hide messages from the Messages app...

Page 102: ... the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability 16 Text messages How to Text messages Message inbox icons These icons indicate the type or status of each message in your inbox Depending on your BlackBerry smartphone model and wireless service provider some of ...

Page 103: ...ng the first phone number that appears in the My Number field in the Phone application Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the key Compose Text Message 3 In the To field do one of the following Type a contact name Press...

Page 104: ... press the key Forward or Forward As Attach a media file contact card appointment or location to a text message 1 When you are composing a text message press the key Attach 2 Click one of the following menu items Picture Video Location Audio Voice Note Contact Appointment 3 Click a file Related information I can t attach a file to a text message 112 Attach a contact card to a message You can attac...

Page 105: ...r a text message 1 On the Home screen click the Text Messages icon 2 Press the key Options 3 In the MMS section do one of the following To receive notification when the message is delivered to the recipient select the Confirm Delivery check box To receive notification when the recipient opens the message select the Confirm Read check box 4 Press the key Save Stop a message from sending You can sto...

Page 106: ...ntment to your calendar from a text message 1 In a text message highlight an iCalendar attachment 2 Press the key View Appointment 3 Press the key Add To Calendar Show names in the history of text messages 1 On the Home screen click the Text Messages icon 2 Press the key Options 3 In the General Text Messaging Options section select the Show Names check box 4 If you want to change your display nam...

Page 107: ...he Messages icon 2 Press the key Options Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the key Save Related information Some messages no longer appear on my smartphone 98 Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry smartphone uses a SIM card and you set yo...

Page 108: ...e key View Attachment 3 Press the key 4 Click one of the following items Add to Contacts Update Contact Options for text messages Stop receiving text messages when roaming 1 On the Home screen click the Text Messages icon 2 Press the key Options 3 In the MMS section set the Multimedia Reception field and Automatic Retrieval field to Home Only 4 Press the key Save Block text messages 1 On the Home ...

Page 109: ...o Circuit Switched or Packet Switched To use either network type to send text messages which might be beneficial when roaming change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred 4 Press the key Save Open a new message automatically when you remove your smartphone from your holster 1 On the Home screen click the Messages icon 2 Press the key Options Mess...

Page 110: ...your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless network that your smartphone is connected to this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings Cell Broadcastin...

Page 111: ...lder click the Options icon 2 Click Device Advanced System Settings Cell Broadcasting 3 In the Channels section highlight a cell broadcast channel 4 Press the key Set Nickname 5 Type a name for the cell broadcast channel 6 Click OK 7 Press the key Save Tips Text messages Message shortcuts Depending on the typing input language that you are using some shortcuts might not be available In a message R...

Page 112: ...d your message inbox Move up a screen Press the Shift key and the Space key Move down a screen Press the Space key Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that...

Page 113: ...xt messages from being sent each time that you press the which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the key Options Text Messaging 3 In the General Text Messaging Options section clear the Press Enter Key to Send check box 4 Press the key Save Change how your text messages look 1...

Page 114: ...uages that your SIM card doesn t support Related information Delete a language 278 I can t attach a file to a text message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try the following actions Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg file gif file or mid...

Page 115: ... the Options icon Click Device Device and Status Information If supported by your input language in a message or memo type mypin followed by a space How to PIN messages Composing and sending PIN messages Compose and send a PIN message 1 On the Home screen click the Messages icon 2 Press the key Compose Other Compose PIN 3 In the To field do one of the following Type a PIN Press the key on the keyb...

Page 116: ...ng in messages calendar entries tasks or memos that you create 1 Press the key Check Spelling 2 Do any of the following To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the key To ignore all instances of the suggested spelling press the key Ignore All To add the word to the custom dictionary press the key Add To Dictionary To stop checki...

Page 117: ...ou can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type pin and the PIN Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the key Delete Viewing and replying to PIN m...

Page 118: ...a certain period of time On the Home screen click the Messages icon To save an email or PIN message highlight an email or PIN message Press the key Save To save a text message open a conversation and highlight a text message Press the key Save Message Related information View saved messages 83 Delete a message On the Home screen click the Messages icon To delete a message highlight the message Pre...

Page 119: ...tions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the key Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions To hide the new message indicator clear the Display New Message Indicator check box To hide the unopened message indicator change the Display Message Coun...

Page 120: ... message Press the key Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U Add a flag to a message Press W View all flagged messages Press the Alt key and F View received messages and received call logs Press the Alt key and I View draft and sent messages Press the Alt key and O View voice mail messages Press the Alt key and V View text messages ...

Page 121: ...e message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your smartphone If you haven t received a registration message from the wireless network register your smartphone On the Home screen or in a folder click the Options icon Click Device Advanced System Settings Host Routing Table Press the key Register Now Generate an ...

Page 122: ...r administrator Related information Change prioritize or delete an email filter 80 Forward messages from a specific email folder to your smartphone 87 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65 000 email messages PIN messages and text messages your smartphone deletes the oldest messages from the message ...

Page 123: ...attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry smartphones Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or admini...

Page 124: ...r Files icon 2 Find and highlight a file 3 Press the key Send 4 Click a message type Related information I can t attach a file to a text message 112 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 Press the key Open Link or Retrieve To return to the file press the key S...

Page 125: ...ct 3 Press the key Continue Related information I can t attach a file to a text message 112 Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list 1 In a message highlight a contact card 2 Press the key View Attachment 3 Press the key 4 Click one of the following items Add to Contacts Update Contac...

Page 126: ...fter closing and reopening a presentation that you were viewing in text view or in text and slide view Press G Troubleshooting Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if...

Page 127: ...or by using email message filters Allow messages from contacts in your contact list or allowed sender list 1 On the Home screen or in a folder click the Options icon 2 Click Security Firewall 3 Select the Contacts check box or Specific Addresses Phone Numbers or PINs check box 4 Press the key Save Add a contact to your allowed sender list 1 On the Home screen or in a folder click the Options icon ...

Page 128: ...and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your smartphone uses the email address in...

Page 129: ...load the certificate used to sign or encrypt a message If a certificate isn t included in a received message or isn t already stored in the key store on your BlackBerry smartphone you can download the certificate 1 In a message highlight the encryption indicator or a digital signature indicator 2 Press the key Fetch Sender s Certificate Add a certificate from a message 1 In a message highlight a d...

Page 130: ... Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the key Encryption Details S MIME protected message status Digital signature indicators for S MIME protected messages Indicator Description Your BlackBerry smartphone verified the digital signature Your smartphone can t verify the digi...

Page 131: ...eply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME 3 In the Signing section or the Encryption section change the Certificate field 4 Press the key Save Related information Some signing and encryption options aren t available on my smartphone 131 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click t...

Page 132: ...u receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this ta...

Page 133: ...Truncation Mode field to Send Anyway or More All and Send 4 Press the key Save To turn on the prompt again change the Truncation Mode field to Prompt User Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME 3 Clear the Warn about problems with my certificates check box...

Page 134: ...orward or reply to messages using IBM Lotus Notes native encryption Before you can send or receive IBM Lotus Notes native encrypted messages you must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Software For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software se...

Page 135: ...ail address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related information Some signing and encryption options are...

Page 136: ... attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 In a message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4 Click Import PGP Key Related information I can t open an attachment in an encrypted message 132 Attachment indicators in PGP protected messages Indicator Description The message includes a PGP key at...

Page 137: ...r s PGP key The sender s email address doesn t match the email address in the key or the sender s PGP key is revoked isn t trusted can t be verified or isn t on your smartphone Thekeystatusisn tcurrent oryoursmartphonerequiresmore data to verify the trust status of the key The sender s PGP key is expired PGP protected message options Change your signing and encryption key Your BlackBerry smartphon...

Page 138: ...y your smartphone tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME or PGP 3 Change the Default Encoding field 4 Press the key Save Related information Some signing and encryption options aren t available on my smartphone 131 About message classifications If your BlackBerry smartphone...

Page 139: ...ssage Viewer Icons field 4 Press the key Save Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Select the checkbox beside one or more encryption ...

Page 140: ...in an encrypted message for the following reasons The attachment information might not be available on the BlackBerry Enterprise Server Your administrator might have set options to prevent you from opening attachments in encrypted messages You might have received the message from an email account that doesn t support attachments in encrypted messages The message might have been encrypted with an a...

Page 141: ... that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the key 2 If necessary click Retrieve Attachment Information 3 Click Open Attachment 4 If necessary on the Attachments screen click an attachment 5 If necessary in the dialog box select an option Related information I can t turn on cell ...

Page 142: ... the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original format Related information About files and attachments 121 Search for a file that is saved on your smartphone 140 Send a file as an attachment To perform this task your email account must use the Bl...

Page 143: ...Files icon 2 Find and highlight a file 3 Press the key Copy 4 Select a location to store the file 5 Click a folder 6 Press the key Paste Related information Search for a file that is saved on your organization s network 140 Send a file as an attachment 122 Managing files and attachments View properties for a file You can view the size author publication date and other properties of a file 1 On the...

Page 144: ...r folders that you hid 1 On the Home screen click the folder that contains the file or folder that you hid 2 Press the key Explore 3 Browse to the folder that contains the file or folder that you hid 4 Press the key Show Hidden Related information Hide a file or folder 142 Open a password protected pdf file To perform this task your email account must use the BlackBerry Internet Service or a Black...

Page 145: ... of a column click the column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size To change the column size for all spreadsheets press the key Options Change the Column Width field Press the key Save Set display options f...

Page 146: ...otate To zoom in to or zoom out from a slide click Zoom In or Zoom Out To zoom back to the original slide size press the key Fit to Screen Save a slide 1 When viewing a presentation in slide view press the key Save Slide 2 Type a name for the file 3 Click Save Tips Files File and attachment shortcuts Depending on the typing input language that you are using some shortcuts might not be available Se...

Page 147: ...the following actions Wait for a short period of time Your BlackBerry smartphone receives long messages and attachments in sections If More available appears at the end of the message or attachment press the key More or More All If part of a Google Mail conversation doesn t appear press the key More of Conversation If you re downloading an attachment cancel the download and wait for a short period...

Page 148: ... A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 2 Press the key Retrieve RIM Confidential and Proprietary Information Approved Third Parties 146 ...

Page 149: ...erry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between y...

Page 150: ...file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Click a media file 5 If the media controls do not appear at the bottom of the screen click the trackpad To play a media file click the icon To pause a media file click the icon To stop a media file click the icon To move to the next media file click the icon To move to the previous media file or t...

Page 151: ...for the playlist Click Add Songs Click a song To create an automatic playlist click Automatic Playlist Type a name for the playlist Click the plus sign to add criteria for artists albums or genres 3 Press the key Save Add the song that is playing to a playlist 1 When playing a song press the key Add To Playlist 2 Click a playlist Change the order of songs in a playlist 1 On the Home screen click t...

Page 152: ...ey can t hear you Related information Amplify the volume using the audio boost feature 150 Improve sound quality for media files 150 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon 2 Press the key Media Options 3 Select the A...

Page 153: ... media file 5 Press the key Properties Related information Hide a file or folder 142 View a hidden file or folder 142 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone 1 On the Home screen click the Media icon 2 Press the key Media Op...

Page 154: ...rve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer using a USB cable 2 Do one of the following If you want to transfer most types of files in the dialog box that appears on your smartphone select the USB option If you want to transfer media files that ...

Page 155: ...end Click a message type or an application To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appea...

Page 156: ...erry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play the previous song Press and hold the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in...

Page 157: ...r organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Fe...

Page 158: ...tphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 212 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your Bl...

Page 159: ...one select the USB option If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your sm...

Page 160: ...lume press the Mute key on the right side of your smartphone To turn off mute press the Mute key again If you press the Mute key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 150 Improve sound quality for media files 150 Amplify the volume using the audio boost featur...

Page 161: ...a card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device 3 Click Storage 4 Clear the Media Card Support checkbox 5 Press the key Save About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfe...

Page 162: ...ation on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 148 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the Black...

Page 163: ...ackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file 5 Press the key To send pictures or a video click Send Click a message type or an application To send an audio file click the send option for a messag...

Page 164: ...y again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play the previous song Press and hold the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Pre...

Page 165: ...field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability 16 I can t find podcasts Podcast content that s marked as explicit content doesn t appear in the Podcast application unless you have the Allow explicit podcasts option turned on I ...

Page 166: ...stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 151 Videos Getting started Videos About tr...

Page 167: ...s as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer and find the file Related information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 148 Transfer your media files from your computer to your smart...

Page 168: ... Media Options 3 Clear the Turn Off Auto Backlighting checkbox 4 Press the key Save Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions 1 On the Home screen click the Media icon 2 Press the key Media Options 3 Select the Display Closed Captions checkbox 4 If necessary change the Appearance fiel...

Page 169: ... the Applications folder click the Voice Notes icon 2 Press the key Sort by 3 Click a sorting option Rename move copy or delete an audio file or a video file You can rename only media files that you added 1 On the Home screen click the Media icon 2 Press the key Explore 3 Find and highlight an audio file or a video file 4 Press the key To rename the file click Rename Type a name for the file Click...

Page 170: ...t transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your smartphone to your ...

Page 171: ...ng BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your smartphone to your computer 2 On your smartph...

Page 172: ...Click a media type 3 If necessary click a category 4 Highlight a media file 5 Press the key To send pictures or a video click Send Click a message type or an application To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Supported audio and video file formats Depending on your BlackBerry smartphone mo...

Page 173: ... the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up k...

Page 174: ... Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions If you re trying to save a media file to your smartphone delete old data or messages from your smartphone If you re trying to save a media file on your media card delete old media files In the camera options verify that the Image Size field isn t set to Large Large pictu...

Page 175: ... of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the amount of time before the media player screen closes 151 Video camera Depending on your BlackBerry device model the camera or video camera might not be supported or some camera or video camera feature...

Page 176: ...You can change the scene mode in the video camera to optimize the settings for different environments 1 On the Home screen click the Media icon Video Camera icon 2 Press the key Options 3 Change the Scene Mode field 4 Press the key Save Change the video size and format The larger the video the more storage space the video requires 1 On the Home screen click the Media icon Video Camera icon 2 Press...

Page 177: ...les from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associate...

Page 178: ...kBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 19 Receive a media file using Bluetooth technology To perform this task you must turn o...

Page 179: ... your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio AAC AMR FLAC MP3 M4A OGG WMA WAV Video 3GP 3GP2 AVI ASF MP4 MOV WMV Tips Video camera Media shortcuts Depending on the typing input language that you re using some shortcuts might not be available Audio and video files Pause an audio or video file Press the Mute key...

Page 180: ...r record a video Press the Volume Down key Take a picture Press the Convenience key on the right side of your smartphone Troubleshooting Video camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some featur...

Page 181: ...Delete a message 84 Move rename or delete a file 141 Change the size of pictures that you take 181 Change the video size and format 174 I can t open media files Try the following actions If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer If you re trying to open a media file on your com...

Page 182: ...e screen click the Camera icon 2 If you have turned on digital zoom on the trackpad slide your finger up or down to zoom in or out 3 Press the Right Convenience key The picture is saved to the Camera Pictures folder in the Pictures application To open the picture click the picture preview at the bottom of the screen Related information Record a video 173 Change the flash setting for pictures that ...

Page 183: ...y Save Related information View properties for a media file 151 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture 1 On the Home screen click the Camera icon 2 Click the geotag icon at the bottom of the screen The geotag information can be viewed in the properties of the picture file Change the autofocus se...

Page 184: ...re from remaining on the screen after you take it change the Picture Review field to Off 3 Press the key Save Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number You can see the number of remaining pictures in the Storage section of the Options screen 1 On the Home screen click ...

Page 185: ...ad the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer fi...

Page 186: ...etooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Related information Turn on or turn off Bluetooth t...

Page 187: ...Camera Media shortcuts Depending on the typing input language that you re using some shortcuts might not be available Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone RIM Confiden...

Page 188: ...lable on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might n...

Page 189: ...delete old media files In the camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 84 Move rename or delete a file 141 Change the size of pictures that you take 181 Change the video size and format 174 I can t open media files Try the following actions If you re trying to open a media fil...

Page 190: ...tphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card The media option in the ...

Page 191: ...ktop Software 148 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate ...

Page 192: ... displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon Pictures icon 2 Click a category 3 Press the key View Slide Show To close the slide show press the key Change your slide show options 1 On the Home screen click the Media icon 2 Press the key Media Options To change the number of seconds between slides in a slide show change the Slide Show Inte...

Page 193: ...Rename move copy or delete an audio file or a video file You can rename only media files that you added 1 On the Home screen click the Media icon 2 Press the key Explore 3 Find and highlight an audio file or a video file 4 Press the key To rename the file click Rename Type a name for the file Click Save To move or copy the file to another location click Cut or Copy Find the location that you want ...

Page 194: ...pplication highlight the folder Press the key Delete The folders that you imported are deleted from their locations on your smartphone storage space or media card Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they will no longer appear in the Ca...

Page 195: ...one select the USB option If you want to transfer media files that are protected with DRM in the dialog box that appears on your smartphone select the media transfer option 3 If necessary type a password Your smartphone appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your sm...

Page 196: ... such as Facebook for BlackBerry smartphones and YouTube for BlackBerry smartphones You can select and send multiple picture files at one time You can only send media files that you have added 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media file 5 Press the key To send pictures or a video click Send Click a message type or an appli...

Page 197: ... video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play the previous song Press and hold the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Press I Zoom out Press O Pan up Press 2 P...

Page 198: ... features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availability 16 I receive an error message after I rotate a picture Every time you rotate a picture your BlackBerry smartphone automatically tries to save the picture s new direction You might receive an error message if the pict...

Page 199: ...ia file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card into the BlackBerry smartphone that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security Encryption In the Media Card section change the Mode field to Device Password Related information About file encryption 212 My smartp...

Page 200: ...e Down key on the right side of your smartphone To mute the volume press the Mute key on the right side of your smartphone To turn off mute press the Mute key again If you press the Mute key during a call your smartphone mutes the call so that you can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 150 Improve sound quality for m...

Page 201: ...he key To rename the file click Rename Type a name for the file Click Save To move or copy the file to another location click Cut or Copy Find the location that you want to move or copy the file to Press the key Paste To delete the file click Delete View properties for a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Highlight a media fi...

Page 202: ...ion or the encryption that is associated with your media files when you transfer files between your smartphone and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your sm...

Page 203: ...echnology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type ...

Page 204: ...ice notes Media shortcuts Depending on the typing input language that you re using some shortcuts might not be available Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone RIM Confi...

Page 205: ...ailable on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might...

Page 206: ...hone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file insert the media card ...

Page 207: ... preloaded alert click All Alerts Find and click an alert 4 Press the key Save Related information Add or delete a custom profile 216 Add a contact alert 31 I can t change the number of times that my smartphone rings 70 Play a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Click a media file 5 If the media controls do not appear at the b...

Page 208: ...s with your smartphone 1 On the Home screen click the Media icon 2 Press the key Media Options 3 Change the Headset Music EQ field 4 Press the key Save Rename move copy or delete an audio file or a video file You can rename only media files that you added 1 On the Home screen click the Media icon 2 Press the key Explore 3 Find and highlight an audio file or a video file 4 Press the key To rename t...

Page 209: ... files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or the encryption that is associ...

Page 210: ...kBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive 19 Receive a media file using Bluetooth technology To perform this task you must turn o...

Page 211: ...er some media file formats might not be supported Type File format Audio AAC AMR FLAC MP3 M4A OGG WMA WAV Video 3GP 3GP2 AVI ASF MP4 MOV WMV Troubleshooting Ring tones Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging servic...

Page 212: ...media files Try the following actions If you re trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer disconnect your smartphone from your computer If you re trying to open a media file on your computer using your smartphone as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software If you encrypted...

Page 213: ...n your BlackBerry smartphone your smartphone might delete files that have errors from your media card or on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Device Storage 3 Press the key Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it Related information...

Page 214: ...d into as long as you know the password for the smartphone Turn on encryption To encrypt data on your BlackBerry smartphone you must have set a password for your smartphone Depending on the amount of storage space available for storing files on your smartphone you might not be able to encrypt files on your smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Security Encry...

Page 215: ... your media card To perform this task mass storage mode must be turned off If you have backed up your BlackBerry smartphone data to your media card you should be able to restore the data to your smartphone 1 On the Home screen click the Setup icon 2 In the Setup section click Device Switch Using a Media Card Transfer Data Continue 3 In the Password field enter the password you set when you backed ...

Page 216: ...eloaded profile to update automatically when you change the corresponding setting in the Normal profile you can manually change the settings in that preloaded profile You can create contact alerts which alert you when particular contacts call you or send you a message Contact alerts are always turned on and don t turn off unless you select the All Alerts Off profile For example even if you select ...

Page 217: ...mal profile the ring tone in the Loud profile Medium profile and Phone Calls Only profile is automatically updated If you don t want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile you can manually change the settings in that preloaded profile You can create contact alerts which alert you when particular contacts cal...

Page 218: ...erts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the Home screen click the Sound...

Page 219: ... notify you using the flashing LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card Amber The battery power level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone Related informat...

Page 220: ...you can select the All Alerts Off profile 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for Contacts Add Contact Alert 3 In the Name field type the name of the contact alert 4 In the Contacts field type the name of the contact 5 Click a contact 6 Change the ring tone and alert information for calls and messages 7 Press the key Save To delete a...

Page 221: ...the number of times that my smartphone rings 70 Troubleshooting Ring tones sounds and alerts My smartphone is ringing or vibrating more times than expected For calls the number of times that your BlackBerry smartphone vibrates isn t determined by the number of vibrations that you set in your sound profile and there s no setting for the number of rings if you don t subscribe to voice mail Your smar...

Page 222: ... out from a webpage On a webpage press the key Zoom To zoom in on the trackpad slide your finger up To zoom out on the trackpad slide your finger down To turn off zoom mode press the key About tabbed browsing With tabbed browsing you can open multiple webpages on your BlackBerry smartphone at the same time You can quickly switch between tabs that are open open a new tab without closing another or ...

Page 223: ... a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the key History Add a shortcut to your Home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a s...

Page 224: ...files viewing pictures and downloading files View a full picture on a webpage 1 On a webpage highlight or pause on a picture 2 Press the key View Image To zoom in to or out from the picture press the key Zoom To stop zooming press the key End Zoom To return the picture to its original size press the key Play a media file on a web page 1 On a web page click a media file 2 Click Open Related informa...

Page 225: ...con To send a web address for a web page that is in your bookmark list or browser history highlight a web page To send a different web address browse to a web page 2 Press the key Send Link or Send Page Address 3 Click a message type To return to the browser after you send the message press the key Send a link or picture from a web page 1 On a web page pause on or highlight a link or picture 2 Pre...

Page 226: ...Edit Change the bookmark Press the key Click Save To delete a bookmark click Delete Send a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the key Bookmarks 3 Highlight a bookmark 4 Press the key Send Link 5 Click a message type To return to the browser after you send the message press the key Move a bookmark for a webpage 1 On the Home screen click the Browser icon 2 P...

Page 227: ... the Default Font Size field 4 Press the key Save Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen 1 On the Home screen click the Browser icon 2 Press the key Options 3 In the General section click Manage Search Engines 4 Click a se...

Page 228: ... To receive a prompt before your BlackBerry smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media checkbox 4 Press the key Save Related information I receive a prompt to switch networks when I stream a song or video 233 Delete browsing information Your BlackBerry smartphone saves some informatio...

Page 229: ...ecurity About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To in...

Page 230: ...ept data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option Server Exceptions View a list of servers that have certificate problems you have accepted To stop permitting a connection to a website with a certificate problem highlight the server exception Press the key Delete Related information Man...

Page 231: ...ilable For example you can receive updates for weather reports stock quotes or breaking news When your smartphone receives an update a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If informa...

Page 232: ...he Enable Push check box 4 Press the key Save RSS feeds For more information about using RSS feeds on your BlackBerry smartphone on the Home screen or in a folder click the Social Feeds icon Press the key Help About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites You can add RSS feeds directly from a webpage or by using ...

Page 233: ...ss field Press the Space key Insert a slash mark in the web address field Press the Shift key and the Space key Stop loading a web page Press the Escape key Close the browser Press and hold the Escape key On a web page Quickly switch between tabs Press W Zoom in to a web page Press I Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark lis...

Page 234: ...ing To change the home page in the Home Page field type a web address To use your home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the key Save Change the font size for text on web pages 1 On the Home screen click the Browser icon 2 Press the key Options 3 In the Web Content section change the Default Font Size field 4 Press the key Save ...

Page 235: ... Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media check box Related information Receive a prompt before you close the browser or stream media from the Internet 226 I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file Related information Play a media fil...

Page 236: ...gnize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off this feature you can use the BlackBerry Desktop Software to synchronize your organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that yo...

Page 237: ...work you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue About sy...

Page 238: ...ed time period Agenda view displays all your scheduled appointments meetings and free time in a list 1 On the Home screen click the Calendar icon 2 Press the key View 3 Click a view Go to a specific date in the calendar 1 On the Home screen click the Calendar icon 2 Press the key To move to a specific date click Go To Date To move to the current date click Go To Today Schedule a meeting or an appo...

Page 239: ...iple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calendar icon 2 Press the key Select Calendar 3 Click a calendar Meetings Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise ...

Page 240: ...en responding to a meeting In a meeting invitation press the key View Calendar To return to the meeting invitation press the key Check availability of meeting participants To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your orga...

Page 241: ... if the meeting organizer has turned off meeting delegation 1 In a meeting invitation press the key Delegate 2 Click a contact To send the response without adding comments click Send Response To add a comment to your response click Add Comments Type a comment Press the key Send Send an email message to all meeting participants In a meeting meeting invitation or meeting response press the key Email...

Page 242: ... conference call bridge number Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 3 Type the participant access code Type a space after the participant access code 4 Type CCM and the moderator conference call bridge number Do not include spaces 5 Type a lowercase x Do not include spaces before or after the x 6 Type the moderator access code Type a space after th...

Page 243: ...ay and Actions To change the snooze time for reminders change the Snooze field To change the default reminder time for calendar entries change the Default Reminder field 3 Press the key Save Related information Turn off your smartphone 344 Change options for multiple calendars 1 On the Home screen click the Calendar icon 2 Press the key Options 3 Click a calendar To change the color that is used f...

Page 244: ...ey Save Tips Calendar Calendar shortcuts Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view press the key Options Click Calendar Display and Actions Clear the Enable Quick Entry check box Schedule an appointment Press C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month ...

Page 245: ...ress the key Options Calendar Display and Actions To change the snooze time for reminders change the Snooze field To change the default reminder time for calendar entries change the Default Reminder field 3 Press the key Save Related information Turn off your smartphone 344 Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from 1 On t...

Page 246: ...etwork 234 I can t enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn t using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn t enter the conference call information correctly If the Join Now option appears and your smartphone is connected to a CDMA network you mi...

Page 247: ...his feature For more information contact your administrator 1 On the Home screen click the Contacts icon 2 Press the key Lookup 3 Type part or all of a contact name 4 Press the key on the keyboard 5 Press the key To add a contact to your contact list click Add to Contacts To add all the contacts click Add All to Contacts To view information for a contact click View To delete a contact from the con...

Page 248: ...f your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted...

Page 249: ...n your computer For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry smartphone either pauses before dialing the additional numbers pause or pr...

Page 250: ... a new contact lookup click Lookup Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the key Attach Contact 2 Find and highlight a contact 3 Press the key Continue Related information I can t attach a file to a text message 112 Add a contact picture for caller ID 1 On the Home screen click the Conta...

Page 251: ...k in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the key Categories 2 Select the check box beside a category 3 Press the key Save To remove a category from a contact task or memo c...

Page 252: ...ning a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer m...

Page 253: ...nizer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Some...

Page 254: ... If your BlackBerry smartphone is associated with multiple email accounts you might have contacts from each email account on your smartphone For example if your smartphone is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your smartphone For more information contact your wireless service provider ...

Page 255: ...ding the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Language 3 Change the Global Name Display field 4 Press the key Save View the number of contacts stored on your smartphone 1 On the Home screen click the Contacts icon 2 Press the key Options 3 Click a contact list The Number of Entries field displays the number...

Page 256: ...a picture Press the key Select Picture To delete the contact picture press the Delete Picture 5 Press the key Save Related information My contact pictures keep changing 255 About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can...

Page 257: ...synchronize the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a cus...

Page 258: ...d to Prompt To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the key Save Related information The time on my smartphone isn t correct 260 Turn on the alarm 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Set Alarm 3 On the trackpad slide your finger up or down to h...

Page 259: ... Time Zone field to On 4 Press the key Save Related information The time on my smartphone isn t correct 260 Display a second time zone on the clock You can show two times zones on the clock For example if you travel to a different time zone you can display the time in your current location and the time in your home time zone 1 On the Home screen or in the Applications folder click the Clock icon 2...

Page 260: ...ck Dismiss If snooze is turned on click Snooze Change alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Options 3 In the Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field 4 Press the key Save Set options for bedside clock mode 1 On the Home screen or in the Applications folder click the Cloc...

Page 261: ...the start stop icon again To send the results in a message press the key Send Results Click a message type Use the timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Timer 3 Press the key Set Timer 4 Set the time 5 Click OK To start or stop the timer click the start stop icon To reset the timer click the reset icon The timer continues to count down after ...

Page 262: ...Change alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Options 3 In the Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field 4 Press the key Save Change timer notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Options 3 In the Countdow...

Page 263: ...time zone data on your BlackBerry smartphone To update the time zone data press the key Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator Relate...

Page 264: ...e key Save Send a task or memo 1 On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon 2 Highlight a task or memo 3 Press the key Forward As 4 Click a message type Change or delete a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon To change the task or memo click it Change the task or memo information Press the key ...

Page 265: ...r smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer should be reflected on your smartphone In rare cases if your smartphone doesn t recognize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wi...

Page 266: ...op Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation passwor...

Page 267: ...oup your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry smartphone but only one category synchronizes with the task in Lotus Notes Categories are share...

Page 268: ... prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items 2 Press the key Options 3 If necessary click General Options 4 Clear the Confirm Delete check box 5 Press the key Save RIM Confidential and Proprietary Information Approved Third Part...

Page 269: ...line on the trackpad slide your finger up or down 2 Press the key To cut the highlighted text click Cut To copy the highlighted text click Copy 3 Place the cursor where you want to insert the cut or copied text 4 Press the key Paste Type a symbol Press the key Click the symbol Type an accent or special character Press and hold a letter key on the keyboard and on the trackpad slide your finger left...

Page 270: ...a letter in a word that you re typing highlight the letter Click the alternate letter that appears on the screen To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight ...

Page 271: ... to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling Because SureType technology uses the same dictionary if you re using the Arabic or Russian input methods words that you add to your custom dictionary are displayed in the list that appears when you type Add change or delete a word in the custom dictionary 1 On the Home screen or in a folder cli...

Page 272: ...ew 4 In the Replace field type the text to replace 5 In the With field do one of the following Type replacement text To insert a macro for example the current date or time press the key Insert Macro 6 Do one of the following To capitalize the entry exactly as you typed it change the Using field to Specified Case To capitalize the entry according to the context change the Using field to SmartCase 7...

Page 273: ...Style Options 4 Clear the Spelling checkbox 5 Press the key Save I can t check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish Change options for checking spelling You can change t...

Page 274: ...a symbol Press the Symbol key Type the letter that appears below the symbol Type the alternate character on a key Press the Alt key and the character key Type an accented or special character Press and hold the letter key and on the trackpad slide your finger left or right For example to type ü press and hold U and slide your finger left until ü appears Release the letter key when the accented or ...

Page 275: ...u type 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typing 3 For a keyboard click Advanced Style Options 4 Clear the Names check box 5 Press the key Save Turn on key tones 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Keyboard 3 Select the Key Tone check box 4 Press the key Save Turn off trackpad sounds 1 On the Home scre...

Page 276: ...also set your BlackBerry smartphone to check spelling automatically before you send an email 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Spell Check 3 Change one or more options 4 Press the key Save Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry smartphon...

Page 277: ...e spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish I have no Advanced Style Options If you changed your smartphone typing style to Direct Advanced Style Options isn t available If you change your smartphone typing...

Page 278: ...able to change the application that is assigned to a Convenience key 1 On the Home screen or in a folder click the Options icon 2 Click Device Convenience Key 3 Change the Convenience Key Opens field 4 Press the key Save Change the default currency symbol 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Keyboard 3 Change the Currency Key field 4 Press the key Sav...

Page 279: ... sounds 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Trackpad Sensitivity 3 Clear the Audible Roll check box 4 Press the key Save To turn on trackpad sounds again select the Audible Roll check box Troubleshooting Keyboard No application opens when I press a Convenience key Try the following If you haven t done so assign an application to the key Open the flip...

Page 280: ...ld 3 Press the key Save Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information ab...

Page 281: ...e on my smartphone You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information about adding applications and ...

Page 282: ...ghtness field To change the length of time that the backlight stays on when you are not touching your BlackBerry smartphone change the Backlight Timeout field To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight checkbox 4 Press the key Save Related information The screen turns off 34 Change the display font 1 On the Home screen or in a folder click the...

Page 283: ... the key Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only To show all hidden application icons press the key Show All Icons To stop hiding an application icon highlight the icon Press the key Hide Icon A check mark should not appear beside the Hide Icon field Related information My display changed 285 Move an application icon 1 On the H...

Page 284: ...p up menu change the Hover Period field to a lower number 3 Press the key Save Turn on flashing LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Select the LED Coverage Indicator checkbox 4 Press the key Save When your BlackBerry smartphone is connected to the wireless network the LED light flashes green To turn off ...

Page 285: ... 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 285 Personalize Screen display Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Change the font fields 4 Press the key Save Related information Use grayscale or reverse contrast for the screen display 282 Screen display 280 Use a...

Page 286: ...n display change the Color Contrast field to Reverse Contrast 3 Press the key Save Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications indicators words and icons appear Themes might be preloaded on your smartphone You might also be able to download themes from the BlackBerry App W...

Page 287: ...ain Applications don t open when the flip is closed Verify that you didn t delete the application that you assigned to the key The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone To turn on the screen click the tra...

Page 288: ...your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology How to GPS technology Depending on your wireless service provider this feature might not be supported Turn off location aiding or location data Location aiding and location data if available for your ...

Page 289: ...luetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the GPS Data Source field 4 Press the key Save Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server your administrator might be able to track the location of your BlackBerry smartphone For more information contact your ad...

Page 290: ...eature might not be supported If you are outdoors move away from buildings and expose your BlackBerry smartphone to open sky If you are indoors move close to a window If you have paired your smartphone with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your smartphone t...

Page 291: ...enabled GPS receiver For more information contact your wireless service provider How to Compass View location on a map from the compass You can view the compass and your location on a map at the same time 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Location on Map To return to the Compass application press the key Close Related information Navigate to ...

Page 292: ...e compass reading 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Calibration 3 Flip and tilt your BlackBerry smartphone until it vibrates Personalize Compass Change options for the compass 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Options To change the way latitude and longitude coordinates are displayed cha...

Page 293: ...pad slide your finger down View a location on a map 1 On the Home screen click the Maps icon 2 Press the key Find a Location To search for a point of interest such as a business or landmark in the Find a store café etc field type the information for the point of interest Highlight the point of interest To view a new location in the Find an address field type an address Highlight the location To vi...

Page 294: ...d 5 Press the key View All on Map View contact information for a point of interest Points of interest are displayed on maps as location markers 1 On the Home screen click the Maps icon 2 Press the key Find Location 3 In the Find a store café etc field type information for a point of interest 4 Highlight the location 5 Press the key Display Details Add a location to your list of favorites 1 On the ...

Page 295: ...rk set the Start field to Find Location In the Find a store café etc field type the information for the point of interest Press the key on the keyboard Click a point of interest To specify a contact s address set the Start field to Find Location In the Find a store café etc field type the contact s name Click the contact To specify a new location by typing the address set the Start field to Find L...

Page 296: ...k your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the GPS Data Source field 4 Press the key Save Keep backlighting on when you track your movement By default backlighting turns off automatic...

Page 297: ... If you change your display language for maps the display language settings for all other applications do not change 1 On a map press the key Options 2 Click Global Map Options 3 Do one of the following To view text on maps only in English change the Map Display Language field to English To view text on maps in the language of the location you are viewing change the Map Display Language field to I...

Page 298: ... the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless serv...

Page 299: ...About downloading apps with BlackBerry App World With BlackBerry App World you can search for and download games themes social networking apps personal productivity apps and much more Using an existing PayPal account you can buy and download apps over the wireless network to your smartphone If you don t already have BlackBerry App World on your smartphone you can download it at www blackberryappwo...

Page 300: ...hone About social networking apps You can use social networking apps on your BlackBerry smartphone to stay connected with your social networking contacts Depending on the social networking app you might be able to send messages share pictures change your status and more You can download social networking apps for your BlackBerry smartphone from the BlackBerry App World storefront You must have a w...

Page 301: ...reen if you are on call press and hold the key until the application switcher appears Click the Home screen icon Note If you press the key while you are on a call you will end the call even if you have switched to another application Related information Close an app so that it is not running in the background 300 Delete an application If your email account uses a BlackBerry Enterprise Server your ...

Page 302: ...so that it is not running in the background 300 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone try to close apps when you are finished with them In an app do one of the following actions Press the key Close Press the key If necessary continue to press the key until the Home screen appears Related information Keep an application ru...

Page 303: ...ck how much free storage space you have On the Home screen or in a folder click the Options icon Click Device Storage Delete unneeded files On the Home screen or in a folder click the Files icon Find and highlight a file Press the key Delete Delete browsing history and clear the cache On the Home screen click the Browser icon Press the key Options Go to the Clear Browsing Data section Reducetheamo...

Page 304: ... email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update smartphone apps For more information contact your administrator Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network Verify that your smartphone has enough memory to add or update the app I deleted an app that I want back If you delete an app t...

Page 305: ...ry Device Software The reload process deletes your smartphone data If the error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 205 This message appears when your smartphone s security services don t start Try the following actions Reload your BlackBerry Device Software The reload process deletes your smartphone data If the error ...

Page 306: ...hone deletes your smartphone data when you exceed the number of allowed smartphone password attempts If your email account uses a BlackBerry Enterprise Server your administrator might be able to change options that will minimize the chance of this error message appearing again For more information contact your administrator Try the following actions Reload your BlackBerry Device Software The reloa...

Page 307: ...ion Try the following actions Reload your BlackBerry Device Software The reload process deletes your smartphone data If the error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 602 This message appears when there is an application error Try the following actions Reload your BlackBerry Device Software The reload process deletes yo...

Page 308: ...tware 3 In the BlackBerry Desktop Software click Update 4 To download the most recent version of your BlackBerry Device Software click Get update 5 Do any of the following To keep a backup file of your smartphone data and settings select the Back up your device data checkbox This backup file is restored to your smartphone after the software reload finishes If you don t back up your data your smart...

Page 309: ...lable update is a complete software update your smartphone data is backed up on your smartphone and restored during the installation process Depending on the options that your wireless service provider or administrator sets you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you download th...

Page 310: ...en or corrupted by an unforeseen issue Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Related information My smartphone doesn t have enough available storage space to update the BlackBerry Device Software 310 Update the BlackBerry Device Software over the wireless network Depending on...

Page 311: ...kBerry Device Software Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task If you recently updated your BlackBerry Device Software over the wireless network the previous version of your software might be temporarily stored on your BlackBerry smartphone To increase the amount of application storage on your smartphone you can ...

Page 312: ...ireless network Verify that your smartphone has enough storage space to update the BlackBerry Device Software Verify that you re not roaming outside of your wireless service provider s wireless coverage area Depending on your wireless service provider you might not be able to update your BlackBerry Device Software when roaming For more information contact your wireless service provider Try to upda...

Page 313: ...cators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry services such as email mess...

Page 314: ...your BlackBerry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon To turn on a network connection select the checkbox beside a connection type To turn off a network connection clear the checkbox beside a connection type To turn on the network connections that were turned on previously click Restore Connections Related information...

Page 315: ...rk 317 I can t connect to a Wi Fi network 329 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status Roaming About roaming and international roaming In most cases your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel out...

Page 316: ...nly phone and basic text messaging are available You can also set your smartphone to turn off data services when roaming For more information contact your wireless service provider 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Mobile Network 3 Do one of the following To turn on or turn off data service...

Page 317: ...already known to your smartphone click Select From Known Networks Click a wireless network Click Select Network To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 5 Press the key Close Related information I can t connect to a GSM or UMTS network 0 Delete a wireless network from the preferred wireless network list To perform this task your Bl...

Page 318: ...in a folder click the Options icon 2 Click Display Screen Display 3 Select the LED Coverage Indicator checkbox 4 Press the key Save When your BlackBerry smartphone is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator checkbox Wireless coverage indicators Indicators in the upper right corner of the Home scre...

Page 319: ...ed to a Bluetooth enabled device Your NFC connection is turned on Related information About emergency calls and Emergency Callback Mode 52 Troubleshooting Mobile network I can t connect to the mobile network Try the following actions If your BlackBerry smartphone uses a SIM card verify that your SIM card is inserted in your smartphone correctly If your smartphone normally connects to a CDMA networ...

Page 320: ...ed Getting started Wi Fi technology About connecting to a Wi Fi network With Wi Fi technology your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your smartphone uses the Wi Fi network instead of the mobile network to visit web pages send and receive email messages and so on When you connect to the In...

Page 321: ...e screen or click the Manage Connections icon 2 Click Set Up Wi Fi Other Ways to Connect Manually Connect to Network 3 In the SSID field type the name of the Wi Fi network 4 Click Next 5 In the Security Type field click the Wi Fi network security type and specify any requested information 6 Click Save and Connect Related information Options for saved Wi Fi networks 324 I can t connect to a Wi Fi n...

Page 322: ...he screen or click the Manage Connections icon 2 Click Services Status Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone For more information about wireless coverage areas contact your wireless service provider Indicator Description Provides information about the st...

Page 323: ...do not reflect network connections only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone model For more information about the wireless networks that your BlackBerry smartphone connects ...

Page 324: ...s and so on Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot If you do not have an application on your smartphone you might have to set up your own account online and log in manually If you have an access point or router that supports Wi Fi Protected Setup you can connec...

Page 325: ...Wi Fi Other Ways to Connect Manually Connect to Network 3 In the SSID field type the name of the Wi Fi network 4 Click Next 5 In the Security Type field click the Wi Fi network security type and specify any requested information 6 Click Save and Connect Related information Options for saved Wi Fi networks 324 I can t connect to a Wi Fi network 329 Saved Wi Fi networks Change move or delete a saved...

Page 326: ...d SSID broadcasted Set whether the Wi Fi network broadcasts its SSID Automatically obtain IP address and DNS SetwhetheryourBlackBerry smartphonereceivesaroutableIPaddress asubnetmask DNSsettings and a gateway address from the Wi Fi network Allow inter access point handover Set whether your smartphone remains connected to the Wi Fi network when you move between wireless access points VPN profile If...

Page 327: ... Fi network Password If necessary type the password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your smartphone should use to verify that it s connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi Fi network Inner link security If necessary set the security pro...

Page 328: ...ge by automatically switching between the mobile network and available Wi Fi networks If your wireless service provider supports UMA and you subscribe to this service you might be able to make calls visit webpages and send and receive email messages PIN messages and text messages over a Wi Fi network For more information about UMA contact your wireless service provider Change your UMA connection p...

Page 329: ... third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Setwhetherthird partyapplicationscanaccesstheInternetoryourorganization sintranet using your organization s network Internet Set whether third party applications ...

Page 330: ...e features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage The connection to the mobile network is turned off You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Wi Fi conn...

Page 331: ...martphone to scan for available Wi Fi networks If your wireless service provider supports UMA verify that your connection preference isn t set to Mobile Network Only If your email account uses a BlackBerry Enterprise Server your smartphone might prevent you from connecting to certain wireless access points For more information contact your administrator If you re using the Push Button Setup method...

Page 332: ... another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology you may be prompted to turn on Bluetooth technology In some cases such as when using NFC technology your BlackBerry smartphone will turn on Bluetooth technology automatically On the Home screen click t...

Page 333: ...erry smartphone will usually stay connected to a paired Bluetooth enabled device such as a car kit or headset until you disconnect the devices 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Highlight a Bluetooth enabled device To connect to a Bluetooth enabled device press the ke...

Page 334: ...led device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections Add New Device Search 3 Click a Bluetooth enabled d...

Page 335: ...etooth technology During a call press the key Activate Bluetooth device Related information Turn on or turn off Bluetooth technology 330 Share contacts with a paired Bluetooth enabled car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Highlight a Bluetooth enabled car kit 4 P...

Page 336: ...on 2 Click a contact 3 Press the key Send Contact Card Send Using Bluetooth To receive a contact card in the Do you want to receive the incoming data dialog box that appears on the receiving device s screen click Yes Rename a paired Bluetooth enabled device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections...

Page 337: ...service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data Dial Up Networking DUN This profile allows you to use...

Page 338: ...1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Press the key Options 4 In the Services section clear the check box beside one or more Bluetooth profiles 5 Press the key Save Related information Bluetooth profiles 335 Prevent your smartphone from making contacts available to other...

Page 339: ...ick Networks and Connections Bluetooth Connections 3 Highlight a paired Bluetooth enabled device 4 Press the key Device Properties 5 Set the Trusted field to Yes 6 Press the key Save To turn on the prompt again set the Trusted field to Prompt Set the message types that your Bluetooth enabled car kit notifies you of To perform this task your Bluetooth enabled car kit must support the Message Access...

Page 340: ...ed device If your BlackBerry smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry smartphone discoverable for a short period of time Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage...

Page 341: ...ocation in your vehicle or turn your smartphone to face another direction The location of your BlackBerry smartphone s Bluetooth antenna in relation to your car kit s Bluetooth antenna may affect the Bluetooth connection I can t share contacts with a paired Bluetooth enabled device Try the following Verify that Bluetooth technology is turned on Verify that your BlackBerry smartphone is paired with...

Page 342: ... your smartphone you might be able to use your smartphone as a transit pass an access pass or a credit card by tapping your device against a smart access point or smart payment terminal subject to applicable terms and conditions from the particular vendor Turn on or turn off NFC technology On the Home screen click the connections area at the top of the screen or click the Manage Connections icon T...

Page 343: ...ar vendor Turn on or turn off NFC technology On the Home screen click the connections area at the top of the screen or click the Manage Connections icon To turn on NFC technology select the NFC checkbox To turn off NFC technology clear the NFC checkbox Related information My smartphone doesn t respond when I tap it against a smart tag smart accessory smart payment terminal or smart access point 34...

Page 344: ... smart poster click a smart poster Press the key Edit Change the smart poster information Click Save Share a smart poster 1 In the Applications folder click the Smart Tags icon 2 Click a smart poster 3 Tap the NFC hotspot of an NFC enabled device against the NFC hotspot of your BlackBerry smartphone NFC technology options Play a sound alert when NFC technology makes a connection You can set your B...

Page 345: ...ot be able to perform this task For more information contact your administrator My smartphone doesn t respond when I tap it against a smart tag smart accessory smart payment terminal or smart access point Try the following Verify that NFC technology is turned on Verify that your BlackBerry smartphone s backlight is on NFC technology will not respond when your smartphone s backlight is off Related ...

Page 346: ...ff icon might differ from the location or name in this task If you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press and hold the key If you have set your smartphone to turn on and turn off automatically at specific times on the Home screen or in a folder click the Power Off icon If you want your smartphone to stay turned off until you turn it on ...

Page 347: ...t backlighting to remain on for a shorter period of time and lower its brightness On the Home screen or in a folder click the Options icon Click Display Screen Display Turn off network connections you aren t using On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the checkbox Close apps when you re finish...

Page 348: ... life of your battery Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone Related information Delete the original text from a reply message 77 Change your ring tone notifiers or reminders 29 Turn on or turn off a network connection 21 Set options for backlighting 280 Set your smartphone to turn on and turn off automatically 344 RIM Confiden...

Page 349: ...ort your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device 3 Click Storage 4 Clear the Media Card Support checkbox 5 Press the key Save Repair files stored on your media card or on your smartphone CAUTION If you run the repair feature on your BlackBerry smartphone your smartphone might delete files tha...

Page 350: ...inserted in your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the password for the smartphone Turn on encryption To encrypt data on your BlackBerry smartphone you must have set a password for your smartphone Depending on the amount of storage space available ...

Page 351: ...toftimethatyoursmartphonestoresemail messages and calendar entries OntheHomescreen clicktheMessagesiconorCalendaricon Press the key Options Stop storing sent messages on your smartphone On the Home screen click the Messages icon Press the key Options Email Preferences Receive only the first section of long email messages and choose whether to download more On the Home screen click the Messages ico...

Page 352: ...plications and languages that you don t use frequently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted old email messages and MMS messages especially messages with attachments Verify that you have deleted contacts that are already in your organization s address book Verify that you have deleted media files from the smartphone me...

Page 353: ...anguages To complete this task your BlackBerry smartphone must be connected to the wireless network 1 On the Home screen in the upper right corner click the search icon 2 Click the microphone icon 3 Say your search terms To stop a search press the key twice Set the types of items that are included in searches 1 On the Home screen or in a folder click the Options icon 2 Click Device Search 3 Specif...

Page 354: ...ch attachments To stop a search press the key Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry device or for messages that are in an email application on your computer Name Specify one or more contacts or email addresses that your device should search for in messages To widen the search you can also specify part of a name...

Page 355: ...eleted from your message inbox or the email application on your computer Search for text in a message in a file or on a webpage To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a webpage press the key Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of...

Page 356: ...contact lookup click Lookup Tips Search Do more with your message search results 1 In the search results highlight a message 2 Press the key To view more available search results click Get More Results To add the message that you highlighted to your message inbox click Add To add all the messages from the search results to your message inbox click Add All To delete the search results click Delete ...

Page 357: ...u type on the Home screen To search for text in a presentation you must view the presentation in text view or in text and slide view Troubleshooting Search I don t get any voice enabled search results Try one of the following Verify that your BlackBerry smartphone has a strong connection to the wireless network Verify that the correct language is set for voice enabled search Related information Ch...

Page 358: ...in plain text and SDN entries appear in bold How to SIM card Add a contact to your SIM card 1 In the contact list press the key SIM Phone Book 2 Press the key New 3 Type the contact information 4 Press the key Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press th...

Page 359: ...rd into your smartphone or switch your SIM card 2 On the Home screen click the Contacts icon 3 When prompted to sign up for contact backup service select Yes To replace your SIM card phone book with the contacts you backed up to your wireless service provider s contact backup server click Delete To merge your SIM card phone book with the contacts you backed up to your wireless service provider s c...

Page 360: ...ith a PIN code to add another level of security to your BlackBerry smartphone If you lock your SIM card with a PIN code other people cannot use their SIM card in your smartphone Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code To get your SIM card PIN code contact your wireless service provider Note If you type the SIM card PIN cod...

Page 361: ...d clear the Enable checkbox Related information About the smartphone password 361 I forget my smartphone password 34 Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Depending on how you or your adm...

Page 362: ... a folder click the Options icon 2 Click Device Application Management To set permissions for a specific third party application highlight the application Press the key Edit Permissions To set permissions for all third party applications press the key Edit Default Permissions 3 Expand Connections Interactions or User Data 4 Change the permission fields 5 Press the key Save Related information Inte...

Page 363: ...Passwords stored in the password keeper How to Security Security basics About the smartphone password If you set a BlackBerry smartphone password you ll be prompted to enter your password to unlock your smartphone If you forget your password it can t be recovered If you exceed the number of allowed password attempts your smartphone deletes all your smartphone data for security reasons and you ll b...

Page 364: ...the Options icon 2 Click Security Password Change Password Lock or unlock your smartphone You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and if you have set a BlackBerry smartphone password you can also lock your smartphone with a password Depending on how you or your administrator set your password options if you don t use your...

Page 365: ...You can t stop the process after you start it If you reset your smartphone the process restarts after the smartphone restarts 1 On the Home screen or in a folder click the Options icon 2 Click Security Security Wipe To delete data from the messages application contacts application and other applications select the Emails Contacts Etc checkbox To delete all third party applications that you have ad...

Page 366: ... the Password Keeper icon 2 Press the key Options 3 Change the Password Attempts field 4 Press the key Save Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the key Copy Username or Copy Password To clear the clipboard press the key Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent...

Page 367: ...o factor encryption In order to access the encrypted content you must provide your smartphone password and also connect your smartphone to your smart card reader When you lock your smartphone an open lock indicator appears at the top of the screen to indicate that your smartphone is in the process of securing your data which includes deleting a copy of the private key from the temporary smartphone...

Page 368: ... stop encrypting data on your smartphone in the Device Memory section clear the Encrypt checkbox To stop encrypting files in the Media Card section clear the Encrypt checkbox Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphon...

Page 369: ... memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is design...

Page 370: ...ean section click Clean View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Memory Cleaning 3 Select the Place Memory Cleaner Shortcut on Homescreen check box 4 Press the key Save Certificates About certificates A certificate is a digital document that binds the identity and publ...

Page 371: ...rprise Server that supports this feature For more information contact your administrator If your administrator has provided you with a certificate authority profile you can enroll with the profile to download a certificate to your BlackBerry smartphone If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Home screen or in a folder click the Op...

Page 372: ...erties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Click a certificate Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certific...

Page 373: ...t This field displays the SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate list 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Press the key 4 Click one of the following menu items Show Personal Certificat...

Page 374: ...cate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or can t be verified Status indicators for certificate authorit...

Page 375: ...owing To trust the highlighted certificate click Selected Certificate To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry smartphone Your smartphone doesn t update the revocation status on the certificate authority or CRL servers 1 On ...

Page 376: ... Add an email address to a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Highlight a certificate 4 Press the key Associate Addresses 5 Press the key Add Address 6 Do one of the following Click a contact Click Use Once Type an email address Press the key on the keyboard 7 Press the key Save Turn off the display name...

Page 377: ... folder click the Options icon 2 Click Security Advanced Security Settings Certificate Enrollment 3 Change the Certificate Revocation Check Interval field 4 Press the key Save PGP keys About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature you can download PGP keys over the wireless network from a certificate server provided by your administrator D...

Page 378: ...n a folder click the Media icon or Files icon 2 Find and highlight a certificate or PGP key 3 Press the key Import Certificate or Import PGP Key To view the certificate or PGP key press the key Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates o...

Page 379: ...on date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type Thisfielddisplaysthestandardtowhichthepublickeycomplies Yoursmartphonesupports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in h...

Page 380: ...ription The PGP key has a corresponding private key that is stored on your BlackBerry smartphone The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak The PGP key is untrusted revoked expired not valid or can t be verified Check the revocation status of a PGP key 1 On the Home screen or in a folder click...

Page 381: ... A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid PGP key options Change the display name for a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security PGP 3 Highlight a PGP key 4 Press the key Change Label 5 Type a display name for ...

Page 382: ...rtificate servers Add a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificate Servers 3 Press the key New Server 4 Specify information for the certificate server 5 Press the key Save Change connection information for a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanc...

Page 383: ...cate Servers 3 Highlight a certificate server 4 Press the key Email Server or PIN Server Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificate Servers 3 Highlight a certificate server 4 Press the key Delete Key store About the key store The key store on your BlackBerry smartphone might store the following item...

Page 384: ...ssword field to Yes 4 Press the key Save Change when your smartphone deletes the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Change the Key Store Password Timeout field 4 Press the key Save To access private keys after your BlackBerry smartphone deletes the key store password you must type your key store pas...

Page 385: ... section change the Expires After field 4 Press the key Save Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set Reject certificate revocation lists from unverified CRL servers 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Se...

Page 386: ...e Home screen or in a folder click the Options icon 2 Click Security Password To use a smart card and your smartphone password to unlock your smartphone set the Authentication Type field to Smart Card To use your connected smart card reader even if the smart card is not inserted and your smartphone password to unlock your smartphone set the Authentication Type field to Proximity Select the Prompt ...

Page 387: ... someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 If necessary change the User Authenticator field to Smart Card 4 Clear the Smart Password Entry checkbox 5 Press the key Save To turn on smart password entry aga...

Page 388: ...ck the status of your authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart Card 4 Change the Certificate Status Check field 5 Press the key Save If your smartphone checks t...

Page 389: ...e and password for a VPN profile 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings VPN 3 Highlight a VPN profile 4 Press the key Edit 5 In the Username field type a new user name 6 In the Password field type a new password 7 Press the key Save About software tokens You might need a software token to log in to a VPN A software token includes a to...

Page 390: ...r smartphone is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data you might be prompted to accept or deny the connection request For a selected application you can change this prompt for a specific location or resource Set permissions for a third party application Note Changing permissions for third ...

Page 391: ...Click Device Advanced System Settings TCP IP 3 Type the APN information 4 Press the key Save Turn on safe mode When you start your BlackBerry device you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold ...

Page 392: ...ules or access module information such as an application name or version Themes Specify whether your smartphone can use third party applications as a source for customized themes Input Simulation Specify whether third party applications can simulate actions such as pressing a key on your smartphone Browser Filtering Specify whether third party applications can register browser filters with the bro...

Page 393: ...s secure element Depending on your smartphone model and wireless service provider your smartphone might not use a secure element Related information Set permissions for a third party application 360 Connection permissions for third party applications Permission Description USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up...

Page 394: ...lick Security Password Encrypt contacts and files On the Home screen or in a folder click the Options icon Click Security Encryption Back up your smartphone data to your computer Use the backup tool in the BlackBerry Desktop Software to backupyoursmartphonedatatoyourcomputer Todownload the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate op...

Page 395: ...our BlackBerry smartphone password it can t be recovered If your smartphone uses a BlackBerry Enterprise Server your administrator might be able to reset your password without deleting your smartphone data Otherwise the only way you can reset your password without knowing your current password is to delete all your smartphone data You can do this by exceeding the number of allowed password attempt...

Page 396: ...rt card password correctly You should have received this password when you received your smart card If you use a certificate to authenticate your smart card verify that the certificate isn t revoked or expired I can t download a certificate If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP enabled server or DSML enabled server try switching to the defau...

Page 397: ...te To restore a service book click Undelete Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder click...

Page 398: ...n 6 Press the key Save I can t run or submit a diagnostic report Try the following actions Try running the diagnostic report again In the diagnostic report press the key Repeat All Steps Verify that your BlackBerry smartphone is connected to the wireless network If you cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you can t submit a diagnostic...

Page 399: ... organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize e...

Page 400: ...ynchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchron...

Page 401: ...nything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your smartphone over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact you...

Page 402: ...or example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Related information Create a custom contact field 247 Some characters in calendar entries don t appear correctly after synchronization If you sch...

Page 403: ...ders on my computer If your BlackBerry smartphone is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email messages in personal folders For more information see the Help in the BlackBerry Desktop Software RIM Confidential and Proprietary Information Approved Third Parties 401 ...

Page 404: ...Media icon 2 Press the key Media Options 3 Select the Display Closed Captions checkbox 4 If necessary change the Appearance field Position field and Font Scale field 5 Press the key Save Related information Keep backlighting on when you play a video 166 Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Change the font fields 4 Press...

Page 405: ...cally after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the key Save Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a ca...

Page 406: ... When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry smartphone is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to co...

Page 407: ... For example if the contact has a work number and a mobile number you can say call contact name work to call the work number Call extension extension number Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBe...

Page 408: ...ggestion and start typing a new word press the Enter key To select the highlighted suggestion and continue typing the same word click the word To ignore the suggestions keep typing Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3...

Page 409: ...he BlackBerry smartphone keyboard Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon 2 Type a number 3 Press the key To convert the number from imperial to metric click To Metric To convert the number from metric to imperial click From Metric 4 Click a conversion type RIM Confidential and Proprietary Information Approved Third Parties 407 ...

Page 410: ...s a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certif...

Page 411: ...ty ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features...

Page 412: ...ine Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key A private key is a key that only the certificate subject can use ...

Page 413: ...IM Removable User Identity Module SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your BlackBerry device service such as the current call forwarding status SHA Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extens...

Page 414: ... private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security RIM Confidential and Proprietary Information Approved Third Parties 412 ...

Page 415: ...grade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made accessible AS IS and AS A...

Page 416: ...IM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THE...

Page 417: ...OTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 5 490 165 5 504 773 5 506 865 5 511 073 5 228 054 5 535 239 5 267 261 5 544 19...

Page 418: ...Core s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright ...

Page 419: ...f the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada RIM Confidential and Proprietary Information Approved Third Parties 417 ...

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