93
Connecting a keyboard to a Remote has an adverse effect on the remote video.
Try using a newer keyboard. (Some older keyboards require too high a current for
Remotes to properly drive the video signal.)
I’m not using any keyboards, but the Extender doesn’t work at all.
See
Section 8.1.7
.
8.1.2 M
OUSE
There is a mouse cursor on the screen, but the mouse does not work.
1. Reset the keyboard and mouse as described in
Section 7.3.1
.
2. Check the mouse cable and (if necessary) the mouse portion of the extension
cabling to your CPU or KVM switch; if it’s loose, or if you have the keyboard
and mouse cabling reversed (plugged into each other’s Remote ports), plug
the cabling in properly and reset the keyboard and mouse as described in
Section 7.3.1
.
3. If the affected PC is a Pentium
®
class machine, see the entry for the “Pentium
class PC...” problem in
Section 8.1.3
.
4. Check the interconnect cables between the Rackmount Extender Local Hub
and the affected Remote. Are they intact along their length and securely
connected at both ends? And are they wired correctly? (Compare their wiring
with that shown in
Appendix A
.)
5. Try powering the Remote OFF and then ON again.
6. Try using a different model of mouse.
7. Do
any
inputs work at this point? If not, reboot the PC.
The system does not detect a PS/2 mouse, or the application cannot find the mouse.
1. Check the mouse cable and (if necessary) the mouse portion of the extension
cabling to your CPU or KVM switch; if it’s loose, or if you have the keyboard
and mouse cabling reversed (plugged into each other’s Extender-port
connectors), plug the cabling in properly and reset the keyboard and mouse
as described in
Section 7.3.1
.
2. Make sure that the Rackmount Extender Local Hub is receiving power. If the
Local Hub is being powered by the attached CPUs, make sure that the cables
running from the CPUs’ keyboard ports to the Local Hub are intact and
securely attached. If the Local Hub is being powered by its optional external
power supply, make sure that the power supply’s input and output cords are
securely plugged in at all connection points.
3. If the affected PC is a Pentium
®
class machine, see the entry for the “Pentium
class PC...” problem in
Section 8.1.3
.
CHAPTER 8: Troubleshooting
