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Chapter 22: Update Software—Troubleshooting
22. Update Software—Troubleshooting
This section covers:
• Communication Error message
• Electricity failure
22.1 Communication Error Message
When updating a unit and a “Communication Error” message appears, do the following:
1. Check that the RS-232 DB9 —> RJ-45
connector is connected to the switch’s Flash port.
2. Check that the RS-232 serial cable’s DB9 F connector is connected to the laptop’s Serial port.
3. Verify there is no Remote session in progress by pressing the “Local” button.
4. Restart the update process.
22.2 Electricity Failure
When the electricity fails while updating the ServReach KVMultiport firmware, do the following:
If the electricity fails during the firmware update of the Switch, a “Communication Error” message appears. Simply resume the
firmware update by opening the folder that contains the firmware update file and continue from there.
If the electricity fails during the firmware update of the SAMs, a “Not Responding” or “Upgrade Error” message appears. Restart
the upgrade from the beginning.
Summary of Contents for ServReach KVMultiport KVMoIP
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