8- and 24-Port Gigabit L2 Managed Power-over-Ethernet (PoE) Switches
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6. Troubleshooting
Q: Resolving No Link Condition
A: The possible causes for a no link LED status are as follows:
- The attached device is not powered on.
- The cable may not be the correct type or is faulty.
- The installed building premise cable is faulty.
- The port may be faulty.
Q: Computer A can connect to Computer B, but cannot connect to Computer C through the Managed Switch.
A: The network port of Computer C may be faulty. Check the link/act status of Computer C on the LED indicator. Try another
network device on this connection.
The network configuration of Computer C may be wrong. Verify the network configuration on Computer C.
Q: The uplink connection function fails to work.
A: Make sure you are using connection ports on that Managed Switch.
Check the uplink setup of the Managed Switch to verify the uplink function is enabled.
Q: The console interface doesn’t appear on the console port connection.
A: The COM port default parameters are [Baud Rate: 115200, Data Bits: 8, Parity Bits: None, Stop Bit: 1, Flow Control: None]. Make
sure that the COM port is set property in the terminal program. If the parameters are changed, set the COM configuration to the new
setting.
Make sure that RS-232 cable is connected on the console port of the Managed Switch and COM port of PC.
Make sure the PC’s COM is enabled.
Q: How do I configure the Managed Switch?
A: The “Hyperterm” is the terminal program in Windows OS. Users can also use any other terminal programs in Linux/Unix to
configure the Managed Switch. Refer to your terminal program’s user guide. But the COM port parameters’ settings (baud rate/data
bits/parity bits/ flow control) must be the same as the Managed Switch console port’s settings.