Black Box 16-Port Rackmount 10/100 Installation Manual Download Page 46

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8.4 AppleTalk Host Troubleshooting

Table 8-1:

AppleTalk Host Troubleshooting

Area to Check

Explanation

The printer is available to be selected
in the Chooser

Make sure the printer is in the right zone.

Bidirectional communication

Lock the printer in PostScript mode and issue the

Test Service PostScript Count n

command. This

sends a job to the printer and waits for the response.

Summary of Contents for 16-Port Rackmount 10/100

Page 1: ...chnical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mail order Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbo...

Page 2: ...tal device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against such interference when operating in a commercial environment This equipment generates use...

Page 3: ...7 EZWebCon 7 Using a Web Browser 7 Incoming Logins 8 Console Terminal 9 Services 9 Using the Terminal Server 10 Console Server Example 11 Define the Menus 12 Enable Menu Mode 13 Configure Switches 14...

Page 4: ...are Host Troubleshooting 33 LAT Configuration 37 Printing Directly to a Port 37 LAT Host Troubleshooting 38 AppleTalk Configuration 39 Bitronics 39 Macintosh Services 39 AppleTalk Zones 39 AppleTalk H...

Page 5: ...shooting Flash ROM Updates 58 Specifications 60 Power Information 60 Power Requirements 60 Power Supply Cord 60 Environmental Limitations 60 Temperature 60 Altitude 60 Relative Humidity 61 Frequently...

Page 6: ...Communications Commission and Canadian Department of Communications Radio Frequency Interface Statements 73 Normas Oficiales Mexicanas NOM Electrical Safety Statement Instrucciones de Seguridad 74 In...

Page 7: ...face standard is a single ended peer to peer interface Today s personal computers typically have at least one RS 232 serial port It is the most common serial protocol used today RS 232 is used for con...

Page 8: ...Chapter 6 NetWare Configuration Chapter 7 LAT Configuration Chapter 8 AppleTalk Configuration Chapter 9 DLC Configuration for LAN Manager Appendices A through F provide supplementary information Appe...

Page 9: ...it uations connecting a terminal to this port will not be necessary 2 1 2 LES2700A 32 R3 Front Panel The LES2700A 32 R3 has 32 RJ45 serial ports a Reset button an AUI Ethernet port an RJ45 Ethernet po...

Page 10: ...ide of the case Their functionality is shown in Table 2 1 Table 2 1 Terminal Server Port LED Functionality LED Function activity Blinks to indicate Ethernet activity ok Blinks to indicate that the Ter...

Page 11: ...3 shown To install the Terminal Server complete the following steps in order 1 Attach the two rack mount brackets to your Terminal Server and attach your brack eted Terminal Server to your rack The br...

Page 12: ...er up diagnostics for approximately 12 seconds The LEDs show varying patterns corresponding to the tests being run B It tries to obtain TCP IP configuration information via DHCP BOOTP and RARP This ma...

Page 13: ...tion software is the recommended way to configure the Terminal Server EZWebCon s graphical user interface guides first time users through the initial configuration process and allows experienced users...

Page 14: ...ing command DEFINE PROTOCOL HTTP ENABLED DISABLED Disable the FTP server using the following command DEFINE PROTOCOL HTTP ENABLED DISABLED 3 1 3 Incoming Logins Incoming logins made via EZWebCon can b...

Page 15: ...minal To configure the Terminal Server via a console terminal attach a terminal to the serial console port port 1 and press the Return key You will see a Local prompt at which you can enter configurat...

Page 16: ...ctions on how to use the Terminal Server in serial tunnel mode see Serial Tunnel Example on page 16 For information about using the Terminal Server with the Black Box Comm Port Re director see Comm Po...

Page 17: ...ports allow two types of socket connections Telnet IAC interpretation at socket 200x and raw TCP connections at socket 300x where x is the port number For example to open a Telnet connection to port 4...

Page 18: ...erminal Server The basic syntax of the Define Menu command includes a menu item number a menu item name and a command that is executed when the user chooses that menu item Figure 4 4 Generic Menu Comm...

Page 19: ...e just created type Show Menu at the Local prompt The menu created by the previous commands would look like this Figure 4 8 New Menu 4 1 2 Enable Menu Mode You must enable menu mode for all ports on w...

Page 20: ...llow serial port users to hold multiple sessions to remote servers You must set switches for all of the ports for which menu mode was enabled in Section 4 1 2 Any key may be used for a switch provided...

Page 21: ...to the Linux server you would press 2 and then press Return 4 To return to the menu from your Linux session press the configured Local Switch key In this case the Local Switch is Ctrl X see Figure 4 1...

Page 22: ...EFINE PORT 3 AUTOSTART DISABLED Note If the Terminal Servers are on different IP subnets configure the de fault gateway on each unit with the Change Gateway command The above commands create a raw 8 b...

Page 23: ...vices connected to the Terminal Server using Microsoft Windows or DOS communication applications The Redirector intercepts communications to specified Comm ports and sends them over an IP network conn...

Page 24: ...tax is DEF PORT n DATASEND TIMEOUT IDLE FRAME n NONE Several simple examples should help illustrate how this trigger works For example the command DEFINE PORT 2 DATASEND TIMEOUT IDLE 50 would look lik...

Page 25: ...tant caveats in this functionality The timer resolution on these products is approximately 20 milliseconds Any time out values lower than 30 msec will be approximated as well as possible Packets creat...

Page 26: ...nge the IP related settings A For Ethernet Address enter the number that appears on the bottom label of your Terminal Server B For IP Address enter the desired IP address to use for this Terminal Serv...

Page 27: ...plicate is found the Terminal Server will use the IP address and will respond to the ping packet The Terminal Server will not save the learned IP address permanently this procedure is intended as a te...

Page 28: ...rivileged User 3 Enter the new IP address Figure 5 5 Configuring the IP Address 5 2 LPR Printing The Terminal Server provides two major methods of printing via TCP IP Berkeley remote LPR and RTEL host...

Page 29: ...print job when using the n lpr option If two print queues on the host refer to two services on the same Terminal Server they must use separate spooling directories No special purpose input or output f...

Page 30: ...e If LPR Port is not an option open the Network Control Panel and add Microsoft TCP IP Printing to the List of services 6 Enter the name or IP address of your Terminal Server on the first line and ent...

Page 31: ...the manufacturer and printer type 8 Enter the queue name 9 If applicable choose Shared and select the type of operating system that the printer will be working with First confirm that the print queue...

Page 32: ...r name and IP address to the etc hosts file Figure 5 6 Adding etc hosts Entry 2 Add the host print queue to the etc printcap file The punctuation shown in Figure 5 7 is required and no extra spaces sh...

Page 33: ...ystem Management Interface Tool SMIT allows you to enable LPD printing and create print queues LPR has only been tested on AIX versions 3 2 and higher To create a print queue 1 At the host prompt type...

Page 34: ...or UNIX commands used to set up print queues 8 Print to the queue using normal lp syntax Figure 5 10 Printing to Queue 5 2 4 LPR on HP Hosts The System Administration Manager SAM allows you to create...

Page 35: ...mote host name is the name of your Terminal Server as it is listed in your hosts file During initial configuration the queue name must be the same as the remote printer name However you may change the...

Page 36: ...roviding a UNIX named pipe interface To recreate the RTEL source files 1 Copy the file RTEL_SRC TAR in binary mode from the distribution CD ROM to the UNIX host 2 Untar the archive 3 See the README fi...

Page 37: ...only or PCONSOLE For more information see the NetWare chapter of the Device Server Reference Manual located on the CD ROM 6 1 NDPS Printing For instructions on setting up NDPS refer to your Novell Doc...

Page 38: ...or both NDS and bindery print queues To create a print queue with the Quick Setup option 1 Start the NetWare Administrator 2 In the Directory Tree windows select the context in which to install the pr...

Page 39: ...eue volume the name of the file server from which the printer re ceives print requests The remaining fields can be left in their default settings 5 Press the F10 key to save the print queue informatio...

Page 40: ...that the Terminal Server has found If a queue is in JobPoll the Terminal Server has successfully attached to the queue The DSTree DSContext and DSLicense Type Show Protocol NetWare NDS This command s...

Page 41: ...rint server object under PCONSOLE must match the Terminal Server login password If the login password on the Terminal Server is left as the default access there should be no password for the print ser...

Page 42: ...Ensure the Terminal Server login password is the same as the print server object password If the Terminal Server is using the default password access there should be no print server object pass word 8...

Page 43: ...e instructions for printing to a service see the Device Server Reference Manual located on the CD ROM 7 1 Printing Directly to a Port 1 Create a LAT application port that references the Terminal Serve...

Page 44: ...the following commands Figure 7 4 Translating LAT Error Codes SHOW QUEUE FULL ALL queue_name note the error code nnnnnnnn SET MESSAGE SYS MESSAGE NETWRKMSG EXE EXIT Xnnnnnnnn Table 7 1 Troubleshooting...

Page 45: ...OS 8 1 can also print via LPD See the Device Server Reference Manual located on the CD ROM and web site for configuration instructions 8 2 Macintosh Services Before attempting to print from a Macintos...

Page 46: ...ck Explanation The printer is available to be selected in the Chooser Make sure the printer is in the right zone Bidirectional communication Lock the printer in PostScript mode and issue the Test Serv...

Page 47: ...the DLC characteristic enabled The DLC characteristic may be associated with only one service on a given Terminal Server Figure 9 1 Enabling DLC 9 1 2 Host Configuration To send print jobs from a Win...

Page 48: ...elect the manufacturer and printer type 9 Enter the queue name 10 If applicable choose Shared and select the operating system the printer will be working with First confirm that the print queue is wor...

Page 49: ...ur name and your company name address and phone number Black Box Terminal Server model number Black Box Terminal Server serial number on the product label Software version use the Show Server command...

Page 50: ...g always ensure that the physical connections power cable network cable and serial cable are secure If you have trouble with wireless networking using a third party wireless bridge for instance it may...

Page 51: ...s This generally indicates a hard ware fault One of the LEDs will be solid red for three sec onds followed by one second of another color Note the blinking LED and its color then contact your dealer o...

Page 52: ...to set the correct address then reboot Init Noboot command was entered See Modem Configuration Checklist on page 48 The Terminal Server passes power up diagnostics but attempts to download new Flash R...

Page 53: ...our Terminal Server IP address there may be a problem Table 11 3 BOOTP Troubleshooting Area to Check Explanation BOOTP is in your system s etc services file BOOTP must be an uncommented line in etc se...

Page 54: ...ld be set to restore its configuration from non volatile memory when DTR is dropped The modem should be configured to answer the phone if incoming connections are to be supported Generally this is don...

Page 55: ...iod the Terminal Server will display the Boot prompt Note If you see the message Will attempt another download in x minutes press any key for the Boot prompt A series of commands called Boot Configura...

Page 56: ...r the Boot Configuration Program SET BOOTP Enabled Disabled Enables or disables the sending of BOOTP que ries during the boot sequence It is enabled by default SET DHCP Enabled Disabled Enables or dis...

Page 57: ...te that all protocols must have a filename specified either the de fault or set by the user For more information see Appendix 13 TCP IP users must use the Software option to specify the loadhost the l...

Page 58: ...Servers are RS 423 compliant and are thus limited by the equipment at the remote end of the serial line If the is connected to an RS 232 device it is subject to RS 232 limits 15m 50 ft in length at 96...

Page 59: ...in Figure 12 3 represent the direction of the signal The pinouts assume that the 8 conductor cable connecting the Terminal Server and the adapter block is a swapped cable Both the transmit and receive...

Page 60: ...extend through the connector and insert both wires into the connector Make sure that the wire that does not extend through the connector is in as far as possible to ensure a solid connection Make sur...

Page 61: ...able connecting the Terminal Server and the adapter block is a swapped cable Both the transmit and receive ground signals on the Terminal Server connector are wired to the signal ground on a DB9 adapt...

Page 62: ...the initialization process operation and command processing The contents of Flash ROM can be updated by downloading a new version of the operational software via NetWare TCP IP or MOP Regardless of wh...

Page 63: ...M refer to Trouble shooting Flash ROM Updates on page 59 13 3 1 1 TCP IP Before the Terminal Server downloads the new software it will send DHCP BOOTP and or RARP queries all are enabled by default Ne...

Page 64: ...er since it knows no username password it can only access files in the login directory itself On the Terminal Server specify the file server name filename and path Figure 13 2 Configuring NetWare Relo...

Page 65: ...ess to the server directories TFTP Check the file and directory permissions Ensure the loadhost name and address are specified correctly and that their case matches that of the filenames on the host s...

Page 66: ...mm2 minimum conductor size approximately 18 AWG Rated for 250 Volts AC 10 Amps Length 3 0 meters 14 2 Environmental Limitations 14 2 1 Temperature Operating range 5 to 50 C 41 to 122 F Storage range...

Page 67: ...operating the Terminal Server above 2 4 km 8000 ft decrease the operating temperature rating by 1 F for each 1000 ft 14 2 3 Relative Humidity Operating range 10 to 90 noncondensing 40 to 60 rec ommend...

Page 68: ...ed alphabetically Commands may require privileged user status Enter Set Privileged then enter the privileged password when prompted When you enter a Define or Purge command you must reboot the Termina...

Page 69: ...ard packets between networks Enter an IP address DEFINE SERVER INCOMING option BOTH Enables incoming LAT and Telnet connections LAT Enables only incoming LAT connections NONE Disables incoming connect...

Page 70: ...ame can be up to 26 The Terminal Server will add a SYS exten sion DEFINE SERVER SUBNET MASK ipmask Specifies the subnet mask to be used for the Ter minal Server The ipmask must be in n n n n format HE...

Page 71: ...Terminal Server to place a PostScript wrapper around each job SOJ string Causes the Terminal Server to send a start of job string to the attached device before every job Enter a start string or the wo...

Page 72: ...every three seconds Monitor SHOW MONITOR SERVER nothing Displays Terminal Server information once Show or continually every three seconds Monitor COUNTERS Displays characteristics related to the vari...

Page 73: ...characters the default Enter either 7 or 8 DEFINE PORT 2 DSRLOGOUT EN DIS When Enabled the port will be logged out automat ically whenever DSR is deasserted DEFINE PORT 2 DTRWAIT EN DIS When Enabled...

Page 74: ...wzone Places the Terminal Server in a zone other than the default DEFINE PROTO IP option EN DIS Enables or Disables the TCP IP protocol for the Terminal Server GATEWAY ipaddr See DEFINE SERVER GATEWAY...

Page 75: ...erminal Server to use the native mode frame format ETHER_II Configures the Terminal Server to use Ethernet v2 frame format 802_2 Configures the Terminal Server to use 802 2 frame format with NetWare S...

Page 76: ...A14 2000 IEC 1000 3 3 1994 Electromagnetic Immunity EN55024 1998 Information Technology Equipment Immunity Characteristics IEC 6100 4 2 1995 Electro Static Discharge Test IEC 6100 4 3 1996 Radiated Im...

Page 77: ...changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes 5 If the...

Page 78: ...pairs to certified equipment should be made by an authorized Canadian maintenance facility in this case your supplier Any repairs or alterations made by the user to this equipment or equipment malfunc...

Page 79: ...environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to...

Page 80: ...ea re comendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido...

Page 81: ...e en ergia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derra...

Page 82: ...48 Troubleshooting 49 Zones 48 49 Application port LAT 45 Applications 21 ARP table 30 AUI port 11 12 B Back panel 11 12 Banner 31 39 BCP Boot Configuration Program 59 Bindery 40 Bitronics 11 48 Boot...

Page 83: ...ation 52 D DB25 63 DB25 ports 11 12 DB9 64 Defaults restoring 59 DHCP 31 57 60 68 Troubleshooting 57 Digital Network Port 50 Displaying current settings 61 DLC 50 DOS 30 Download file 58 E Error codes...

Page 84: ...stallation testing 18 Introduction 7 IP UDP 28 IP address 19 29 35 40 45 48 50 54 58 Configuring 29 60 Configuring via BOOTP 31 Configuring via command line 31 Configuring via DHCP 31 Configuring via...

Page 85: ...st 60 Local prompt 56 Local prompt 20 29 LocalTalk 48 Login Web browser 19 Logins Incoming 20 Password 19 20 Remote console 19 Service 20 lpc 39 LPD 36 48 50 LPR 31 36 AIX 36 HP 37 Print command 36 SC...

Page 86: ...nistrator 40 41 Bindery 40 NDS 40 41 PCONSOLE 42 Reloading software 69 Troubleshooting 43 NVR 9 NVRAM 59 P Parallel port Service 20 Passwords Login 19 20 Privileged 19 72 PCONSOLE 40 42 Ping 29 Pinout...

Page 87: ...LAN Manager 50 LAT 45 NetWare 40 TCP IP 29 Protocols supported 7 Q QINST 40 Queue 7 20 32 37 38 40 41 42 45 51 R Rack mount bracket 17 RARP 29 31 58 60 68 RARPD process 58 Troubleshooting 58 Rebootin...

Page 88: ...36 Software file 58 67 Software updates 66 FTP 66 Web 66 Specifications 70 Altitude 70 Environmental 70 Power 70 Relative Humidity 71 Temperature 70 Spooling directory 32 System Administration Mgr SAM...

Page 89: ...Flash software updates 69 LAT 46 NetWare 43 Power up 55 56 RARP 58 Unix 39 Tunnel serial 27 U UDP 28 UNIX named pipe interface 39 Updating software 66 V VMS 45 46 W Web browser interface 19 Windows 3...

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