Irys® User Guide
07/10/2015
47
For Research Use Only. Not Intended For Diagnostic Purposes.
1.2 Appendix B - Troubleshooting
The troubleshooting portion of this section includes a troubleshooting guide and instructions for locating and
resolving problems that may occur that are deemed user resolvable. Other more complex issues/problems
should be deferred to a qualified Service Technician.
Indication
Symptom
Things to Check
Instrument failure
Instrument fails to turn ON
1.
Make sure instrument is plugged in.
2.
Check for blown fuses, or tripped
circuit breakers (including GFCI
outlets), make sure instrument is
plugged in.
3.
Instrument power switch or main
power switch is OFF, switch power
ON.
LCD display is blank
LCD fails to turn ON, but instrument is
ON
Touch screen is inoperable,
contact Customer Support.
LCD is ON, but accepts no input
Touch screen is inoperable
1.
Reboot the system using an external
keyboard and mouse to control
system.
2.
Cycle power to instrument to reboot,
try touch screen again.
3.
If re-booting does not correct the
problem, contact Customer Support.
LCD is ON, but dark
Instrument is in
“sleep” mode
Touch the screen to exit
“sleep” mode
Bar code scanner fails
Scanner failure
Verify instrument is ON and
functioning, see instrument failure
Bar code is illegible
Check the label and see if
something is covering or
obscuring the label
Chip is too far away from reader
Make sure chip is seated
correctly in XY-stage
Scanner reads bar code, but no
data is recorded
Contact Customer Support
No signals seen in ANY channel
Instrument is inoperable
Contact Customer Support.
A dialog box opened with a message
saying validation errors and then Irys
ICS shut down.
Contact Customer Support
Notifications are sent when the run
pauses or aborts.
An email address and SMS texting
number can now be specified for each
user. Notifications are sent when the
run pauses or aborts. There are
buttons that send a test notification on
the same screen.
