35
34
35
34
Troubleshooting
For more information about setting up an SSID, please reference
your router manufacturer’s user manual. If issues persist even at
close range, please contact Belkin Technical Support.
Link LED is solid but cannot connect to the Internet
If you have a signal but can’t get online or obtain an IP address,
the problem may be that there is a mismatch between the
encryption key settings in your computer and wireless router (or
access point).
Check the WEP key settings to see if they match. The key is
case-sensitive and the spelling on each computer and wireless
router (or access point) must be exactly the same in order for
the Card to connect to the router. For more information about
encryption, please see the “Securing your Wi-Fi Network” section
of this User Manual.
If issues persist even at close range, please contact Belkin
Technical Support.
Data transfer is sometimes slow
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices
decreases
when the distance between devices
increases. Other factors that
will cause signal degradation (metal is generally the worst culprit)
are obstructions such as walls and metal appliances. As a result,
the typical indoor range of your wireless devices will be between
100 to 200 feet. Note also that connection speed may decrease
as you move farther from the wireless router (or access point).
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, to five to
10 feet from the wireless router (or access point). Please see the
section titled “Placement of your Wireless Networking Hardware
for Optimal Performance” of this User Manual. If issues persist
even at close range, please contact Belkin Technical Support.
