BE&SCO Betamax 20, Manual

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Procedure for Returning BE&SCO Parts:
1. Call BE&SCO Parts Department at 1-800-683-0928 or email parts@bescomfg.com. At this time you
may request a repair and return, advance replacement or a credit of the component. The Parts Department
will then issue you an RA (Return Authorization) number to return the BE&SCO part. After you are issued
an RA number. You have 10 working days to return the old part for full credit or you will be invoiced for the
new part.
2. Package the component and a detailed description of what is wrong with the component. Write the RA
number on the outside of the package in a visible place and send the return to:
BE&SCO - Parts Department
RA#
1623-27 N. San Marcos
San Antonio, TX 78201
To obtain warranty on return parts the customer or the end user will be responsible for that particular item to be
shipped back to BE&SCO. Freight is not covered under warranty, going or coming. BE&SCO recommends
that you insure any parts that are being returned to BE&SCO, as BE&SCO Inc. is not responsible for any
damage or loss that occurs during shipping. If the part is damaged or lost during shipping, BE&SCO will not
be responsible for repair or replacement of the parts.
Returning BE&SCO Parts:
To return any BE&SCO parts you must follow BE&SCO’s procedure for returning. No returns will be accepted
outside of this procedure. BE&SCO warrants parts for 1 year or 3000 hours, which ever comes first, for full
credit. This does not include wear and tear items as stated in our manual.
This warranty does not cover any defect due to or resulting from handling, abuse, misuse, improper
maintenance and cleaning, or harsh chemical action, nor shall it extend to any unit from which the serial
number has been removed or altered, or acts of God. Adjustments such as calibrations, leveling, tightening
of fasteners or plumbing connections normally associated with original installation are the responsibility of
the dealer or installer and not of BAKERY EQUIPMENT & SERVICE CO., INC.
Policy & Procedure for Returning BE&SCO Parts