Bay Networks Remote Annex 2000, Hardware Installation Manual, Page: 19 / 136

xxi Remote Annex 2000 Hardware Installation Guide
Technical Support and Online Services
The message section is monitored by Bay Networks engineers, who
provide assistance wherever possible. Customers and resellers
holding Bay Networks service contracts also have access to special
libraries for advanced levels of support documentation and
software. To take advantage of CompuServe’s recently enhanced
menu options, the Bay Networks Forum has been re-engineered to
allow links to our Web sites and FTP sites.
We recommend the use of CompuServe Information Manager
software to access these Bay Networks Information Services
resources. To open an account and receive a local dial-up number
in the United States, call CompuServe at 1-800-524-3388. Outside
the United States, call 1-614-529-1349, or your nearest CompuServe
office. Ask for Representative No. 591. When you are on line with
your CompuServe account, you can reach us with the command
GO BAYNET
.
InfoFACTS
InfoFACTS is the Bay Networks free 24-hour fax-on-demand
service. This automated system has libraries of technical and
product documents designed to help you manage and troubleshoot
your Bay Networks products. The system responds to a fax from
the caller or to a third party within minutes of being accessed.
To use InfoFACTS in the United States or Canada, call toll-free 1-
800-786-3228. Outside North America, toll calls can be made to 1-
408-764-1002. In Europe, toll-free numbers are also available for
contacting both InfoFACTS and CompuServe. Please check our
Web page for the listing in your country.