Bay Networks Remote Annex 2000, Hardware Installation Manual, Page: 15 / 136

xvii Remote Annex 2000 Hardware Installation Guide
Technical Support and Online Services
T
o ensure comprehensive network support to our customers and
partners worldwide, Bay Networks Customer Service has
Technical Response Centers in key locations around the globe:
❑
Billerica, Massachusetts
❑
Santa Clara, California
❑
Sydney, Australia
❑
Tokyo, Japan
❑
Valbonne, France
The Technical Response Centers are connected via a redundant
Frame Relay Network to a Common Problem Resolution system,
enabling them to transmit and share information, and to provide
live, around-the-clock support 365 days a year.
Bay Networks Information Services complement the Bay Networks
Service program portfolio by giving customers and partners access
to the most current technical and support information through a
choice of access/retrieval means. These include the World Wide
Web, CompuServe, Support Source CD, Customer Support FTP,
and InfoFACTS document fax service.
Bay Networks Customer Service
If you purchased your Bay Networks product from a distributor or
authorized reseller, contact that distributor’s or reseller’s technical
support staff for assistance with installation, configuration,
troubleshooting, or integration issues.