Problem
Solution
Cool does not work.
➢
Verify that the outside temperature is
greater than 40º F.
➢
Verify that Cool mode is selected on
the Thermostat Keypad.
➢
Verify that the set point is lower than
the current temperature.
➢
Verify on the Control Module that the
Cool light is ON.
➢
Check the red and yellow wires
between the Furnace/AC connector on
the Control Module and your
Furnace/AC.
➢
Check that the Furnace/AC has power.
Thermostat Keypad shows error code “E1”:
The Thermostat Keypad is not communicating
with the Control Module.
➢
Check the wiring and connections
between the Thermostat Keypad and
Control module .
➢
Try wiring the Thermostat Keypad
directly to the Thermostat connector of
the Control module. If this works, the
problem is somewhere in the wiring.
➢
Check the Thermostat light on the
Control Module. If ON, the Control
Module is receiving data from the
Thermostat Keypad, the thermostat
may be able to control your furnace/AC
in this condition. Check the web portal.
➢
Contact support for replacement
Thermostat Keypad and Control
module.
Thermostat Keypad shows error code “E2”:
The temperature sensor has failed in the
Keypad Module.
➢
The thermostat can not operate in this
condition.
➢
Contact support for a replacement
Keypad module.
Thermostat Keypad shows error code “E3”:
Your Internet router is not supplying a local
address to use on your network (DHCP is
inoperative).
➢
Try resetting or power cycling your
Internet router.
Thermostat Keypad shows error code “E4”:
The Internet connection was down for an
extended period of time (It is unlikely that this
is a problem with the thermostat).
➢
Check your Internet connection.
➢
Check your Internet wiring.
➢
Make sure you can browse the Internet
using the thermostat network cable.
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