Problem
Solution
Thermostat Keypad shows error code “E5”:
The non-volatile memory in the control
module has been lost or corrupted.
➢
The thermostat can continue to
operate.
➢
Contact support to obtain a
replacement Control Module.
Thermostat Keypad shows “LO”:
The keypad has been locked.
➢
Login to the web portal to unlock.
➢
In an emergency, and if no Internet
connection is available, cycle the
power to your thermostat to unlock.
Thermostat not responding to the schedule at
the correct time.
➢
Review the Settings page on the
Thermostat applet and make sure the
timezone is set correctly.
Wireless occupancy sensor not working.
➢
Verify the X10 ID settings – see the
settings page on the thermostat applet.
➢
Verify the X10 ID settings of the sensor,
refer to the instructions provided with
the sensor.
➢
Check that the Wireless light on the
Control Module turns ON when the
sensor is activated.
➢
Try adjusting/moving the antenna wire.
Wired alert input not working.
➢
Verify the wired input settings – see the
Settings page on the thermostat applet.
Control module not connecting to Internet,
Uplink light does not come on.
➢
Verify that the green LED on the LAN
connector (on the side of the Control
Module) is illuminated.
➢
Verify that the amber LED on the LAN
connector is blinking.
➢
Plug a laptop or PC into the connection
you are using for the thermostat and
verify that you can browse the Internet.
Heat or Cool does not turn off.
➢
The Heat or Cool outputs will stay on
for a minimum time period (default of 1
minute). See the Schedule page on the
thermostat applet for the current
cycle
rate
.
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