Maintenance, Inspection,
Repair
Mobile Computer
MC 9190
ex
-NI
Type B7-A28.-…………
Page 46 of 50
Technical data subject to change without notice.
Issue: Revision 2 / August 2012
8.4
Information about Repairs
Customer Service Information
If you have problems with your device, please contact the BARTEC sales company or
commercial representation responsible for your region. You can find contact information
under:
http://www.bartec.de/homepage/eng/10_unternehmen/10_unternehmen/s_10_10_50.asp?C=1
Please have the following information available when you contact BARTEC:
−
Serial number of the device (you can find this on the manufacturer label)
−
Model number or product name (you can find these on the manufacturer label)
−
Software type and version number
BARTEC answers enquiries by email, telephone or fax. If the problem cannot be
rectified by the BARTEC sales companies or commercial representations, you may
need to return the device to us for maintenance.
If you wish to send in a defective device for repairs please first read the RMA procedure
guide. Then fill in and sign the RMA (Return Merchandise Authorisation) form and send
it to our "Retouren Centre".
Email:
Fax:
+49 7931 597-119
We cannot guarantee any contractually agreed processing times for devices that are
sent in without an RMA number.
The RMA guide and the RMA form are available on our homepage for downloading.
Quality and Culture
RMA Form
Any questions? Send us an e-mail or call us.
E-mail:
Phone:
+49 7931 597-444
Manufacturer label
